The check-in counters for Jetstar is located in the midsection of Terminal 1 in Singapore Changi Airport. There was a long queue for those who did not opt for online check-in, there is also a queue for checking in for those who have opted for online check-in. Today seems to be a busy day for outbound Jetstar flights. Despite the crowd at the check-in counters, checking in are being done speedily. The service by the ground staff was very standard, the staffs seem to be trying to do their job and clear as many passengers as possible. There was hardly any smiles given by the ground staff, however, they did not forget to remind us of the boarding gate and the boarding time.

As we were boarding the aircraft, the flight attendants greeted us as with the other airliners. The budget airlines use a single class A320 for this flight to Phuket. The single-aisle, 3-3 configuration boasts a seat pitch measuring 28″ (or 71 cm), which is sufficient for me. However, for someone taller, the seat pitch might be a little too tight. The leather seat reclines slightly but not too much, due to the tight space between seats. There is the standard tray table which appears to be smaller than that on a full-fledged airliner. There is also no in-flight entertainment system on this flight as such there aren’t any IFE controls. The seat controls are only limited to a button that controls the recline of the seat. The seat pocket onboard is located on the top of the seats, instead of the usual near the bottom of the seat. This means that not many things can be placed onto the seat pocket and the placement makes it a tad hard to dig deep into the seat pocket. Inside the seat pocket is a Jetstar magazine that introduces their products and more importantly the destinations they fly to, the standard aircraft safety card and a menu of food and products Jetstar sells onboard.

The lavatory on board seemed to be a tad smaller, not too sure if this is due to the need to cramp more people onboard the 180 seat capacity aircraft. Despite the tightness, the lavatory still does its function of being a toilet. As with most full-fledged airliners, Jetstar has only hand soap in the lavatory and some vomit bags stowed in the compartments below the sink.

Since this is a budget airline, neither in-flight meals nor entertainment were present. About 30 minutes into flight time, attendants were seen going around delivering meals to passengers who bought meals when they purchased their air tickets. A little later, air attendants were seen going up and down the aisle with their trolley selling snacks to passengers who did not purchase meals when buying their tickets. Other then that, flight attendants were nowhere to be seen apart at the beginning of the flight where safety demonstrations are be shown manually.

Jetstar delivers what it promises in its business model, getting passengers from point A to point B. For a short flight of under 2 hours, Jetstar does the job. However, for longer flights, it might be a tad uncomfortable. As this is a budget carrier, frills such as food, drinks and entertainment, even service is non-existence, even for baggage check-ins. Jetstar is still comfortable for a short flight.