


At the Airport
Singapore Changi Airport
Check-in
Saudia departs from Singapore Changi Airport Terminal 3, with its check-in counters in row 10 on the right side of the terminal building. The nearest door to Saudia’s check-in counter is door 7. Saudia operates six check-in counters with two dedicated to Business Class and Sky Priority members, which open 3 hours before flight departure. The airlines also have an early check-in counter that opens 4 hours before the flight. Since Saudia only offers Business and Economy Class on flights departing from Singapore, the airline sets up two queues for each class. As we were at the counter shortly after they opened, there was only one group in front of us at the Business Class line. The ground crew checking us into our flight was very friendly and greeted us with the warmest smile anyone could ask for. She meritoriously processed our check-in with great efficiency, while lightening the mood with a jovial conversation. Before long, we were given boarding passes for both of our legs of the flight. The ground staff also gave us crucial information such as the location of the lounge, the location of our boarding gate and the most efficient way of getting to our gate. She also reminded us of the boarding time.
SATS Premier Lounge
Saudia does not operate its own lounges, nor are there any SkyTeam Lounges in Singapore. Thus, we were invited to use the third-party SATS Premier Lounge before our flight, located about a 3-minute walk from the immigration counters. The SATS Premier Lounge is an intimate lounge with well-segregated dining and lounging areas. As there was a crowd at the lounge this evening, the friendly reception staff invited us to use the Executive Lounge section of the lounge, which seemed to have controlled access. The Executive Lounge section, located next to the reception, is mainly furnished with lounging chairs arranged in a six and four-pax configuration, which we thought was ideal for large groups like ours. However, dining on these loungers was a little challenging as we had to either hold the plate up or bend over the side table for dining. Fortunately, there are bar-type tables fitted onto the walls of this area that allow us to use for dining and also double up as a work desk. The Executive Lounge section is stocked with a small beverage station with coffee, tea and fizzy drinks. In the main area of the SATS Premier Lounge, there is a small dining area behind the wall separating the reception from the main lounge. This area is furnished with a handful of dining tables for two. Larger groups can opt for the tall bar tables that face the airside concourse. The buffet line is next to the dining area and features a good spread of local and western delights. There is even a noodle station where passengers can poach their own laksa in pre-portioned bowls next to it. The bread station and beverages are found at the end of the lounge.
In the same area as the buffet are the toilets and shower rooms. There are two shower rooms available on a first-come, first-served basis. These shower rooms are rather basic, with only shower facilities, and lack places to put our carry-ons. Given the size of the lounge, I thought having the shower facility was great, especially for transiting passengers who wanted to freshen up between their flights. The lounging area occupies most of the lounge floor, featuring armchairs arranged in caccoons for four and high-back solo seats for those who want more privacy for work or rest. The lounge is also furnished with solo armchairs in a somewhat more enclosed area, which is great for solo passengers who did not manage to snag the high-back work pods. Like the caccoons for four, each seat is fitted with an accompanying side table for passengers to place their drinks on. The lounging area felt open and airy, thanks to the high ceiling that it shares with the terminal building. The lounge area gives passengers a partial view of the tarmac. The lounge also features two massage chairs in a quieter corner.
Jeddah King Abdulaziz International
AlFursan Lounge
As we had a connecting flight for our onward journey, we did not have the check-in experience at Jeddah King Abdulaziz International Airport. The transit between flights at Jeddah Airport was straightforward. We just had to follow the signs to the transit security screening and show our boarding pass to the staff, and we were in the departing airside within minutes. We spent our 3½ hours transit time in Saudia’s AlFursan Lounge, located one floor above the terminal’s transit hall. The lounge reception feels polished and inviting, decked in sand-coloured marble, with the airline’s signature green colour lighting illuminating the reception counter and the barriers to the lounge. A couple of rooms sit behind the reception. A recreation room on the right, furnished with a pool table, a carom table, and a PS5 for guests to enjoy, while the luggage room took up the real estate in the room on the left.
The main lounge sits right across a small bridge. My first impression of the AlFursan Lounge was that it felt elegant, spacious, and luxurious, with its Atrium Hall featuring white marble and gold-plated pillars. The first thing that caught my eye was the white grand piano sitting in the centre of a circular space, and the olive tree at the side of the Atrium Hall. Saudia furnishes the space around the grand piano with single-seat armchairs that are not only comfortable but also provide seating for passengers to enjoy the performance (if one is ever scheduled). Most of the spaces in the AlFursan Lounge are circular, which creates a comfortable atmosphere. Beyond the grand piano is a small beverage station and a chocolate and dessert bar. A meeting room is also found in this space, next to the chocolate and dessert bar. I found it interesting to find a small duty-free shop inside the AlFursan Lounge, near its entrance. There is also a small cinema seating up to 6 passengers located beside the duty-free shop in the lounge.
The toilets are situated next to the cinema in the Atrium Hall area of AlFursan Lounge. There are two shower rooms (at least for the male toilet) located inside the toilet. As there are no counters to book these shower facilities, their use will be on a first-come, first-served basis by asking the attendant in the toilet. The bathroom in the AlFursan Lounge, having a wet walk-in shower and a dry sink area, looked rather dilapidated. Despite being their flagship lounge and decked in luxurious black marble tiles, the condition of the walk-in shower had seen better days. The panel on the wall suggested a hand-held shower head, but only the rain shower head was installed. To make things worse, there is a large, ugly patch on the wall of the shower that seems to suggest that the mountings had been removed. The attendant passed us a set of shower amenities, including towels, shampoo, conditioner and body lotion. But I was informed that they ran out of shower gel.
As we walked further into the lounge, we came across four large circular booths, ideal for larger groups. There is even a small refreshment station in this space, providing passengers with great convenience. Behind these circular booth seats are five Slumber Rooms. These semi-open sleeping rooms feature a daybed (no bedding), a side table, a coat hanger, and a floor lamp, making them ideal for passengers who want to catch a snooze. However, I find the lack of privacy a downside (unless one is lucky to snag the corner room). Past the circular booths, the lounge layout shifted from circular to rectangular, with distinct functions: the lounging area on the right and the dining area to the left. The lounging area, fitted with softer lighting to create a more relaxed atmosphere, is furnished with lots of lounging armchairs arranged in pairs and groups of four. The dining area on the left features a pizza station where a staff member bakes pizza upon request, and the main buffet line is further into the lounge. I found the food selection at the AlFursan Lounge quite substantial. There are Middle Eastern and a small selection of Western options made available in the buffet line. Next to the buffet line are also many dining tables, mainly seating two to four passengers. Having the dining tables here made it convenient for passengers to grab food from the buffet line.
Past the main dining area, we found more circular booths and some individual armchairs. This is the quietest part of the lounge. In addition to more lounge seating, this part of the lounge features a salad bar and a small dining area. There is a beverage bar counter, serving non-alcoholic drinks, also located next to the salad bar. Overall, I thought the AlFursan Lounge was a great place to spend time while waiting for our next flight. The sheer size of the lounge allowed passengers to spread out, making it feel less crowded.
The Aircraft
Saudia operates two versions of the B787, the -9 and -10 series, to and from Singapore. We took the B787-10, decked in the new white with green stripes livery for the Singapore-Jeddah leg and the B787-9 in the old cream coloured livery on the Jeddah-Singapore leg. Both -9 and -10 versions have the same number of Business Class seats, but more Economy Class seats on the -10 version.
The Cabin
Saudia houses all its 24 Business Class passengers in a single cabin onboard both its B787 series aircraft. Saudia B787 Business Class cabin looks clean and classy. The cream-coloured high-back seats bring out the black used in the framing of the IFE screen, while the dual-tone sand colour used in the inviting leather seat pays homage to the desert landscape in the kingdom, and the wood-grained finish on the seat’s tables exudes a sense of luxury. The earth colour used in the carpet and the interior of the seat back throughout the cabin makes one feel relaxed. White walls and the bright lighting during boarding accentuate the cabin’s clean look. The mood lighting changes to softer colours that enhance the relaxing vibe during mid-flight.
There are three lavatories, one in the front of the aircraft and two at the back between the Business Class and Economy Class cabins, serving all 24 Business Class passengers on Saudia’s B787 series aircraft. The dark brown used in the flooring and the cabinetry in the lavatory gave it a distinct, posh look. While the lavatory was not large, the mirrors on its walls made it feel larger. The lavatory was stocked with Saudia’s in-house Eau de Parfum, hand lotion, and facial mist to differentiate the premium-class lavatory from the Economy Class.
The Seat
Business Class seats onboard Saudia B787 series aircraft are arranged in a 1-2-1 configuration. The dual-tone sand-coloured leather seat has a generous seat pitch of 78” and measures 21” wide. The aisle side armrest can be lowered to give the seat a more generous width. Like most Business Class seats, these onboard Saudia B787 seats come in three standard configurations—Take-off/landing, lounge, and bed modes —which can be activated using the touchscreen seat control panel. The seat felt comfortable even in its most uncomfortable upright position for take-off/landing, thanks to the thick padding and the soft leather used in these seats. In bed mode, the seat can recline to 180°, turning it into a comfortable flatbed on which we had a great sleep during the flight. Despite not having any doors in these seats, I still find a good amount of privacy in bed mode thanks to the high back of the seat. The lounge mode sits between the upright and flatbed modes, which are angled to provide passenger comfort. I like how the angles in these seats can be further adjusted, giving passengers the freedom to customise the seat angle to their preferences.
I thought the storage in the Business Class seats onboard Saudia B787 series aircraft was very generous. Despite the lack of a small cabinet on the side tables, there are still plenty of storage options in these seats. Right in the adjustable armrest on the aisle side of the seat lies a small compartment, large enough for the airlines to stow the provided headphones or bottled water. The main storage is found under the side table between the two seats (for those sitting in the middle couple seats) or at the window. This is where a slight difference between the -9 and -10 series aircraft. There is only one large compartment beneath the side table on the -10 series Business Class seat, whereas there are two smaller compartments underneath the side tables on the -9 series Business Class seats. On top of that, the IFE controller and the charging outlets are exposed on the -10 seats, whereas these are hidden in the larger compartment on the -9 series. Personally, I prefer the two smaller compartments in the -9 series Business Class seats as I thought they provided slightly more storage space, in addition to making the seat look cleaner with the IFE controllers and the charging solution tucked away when not in use. The -9 series also made organising the storage easier, where I could place my smaller items like passports and charging cables when not in use in the smaller compartment. There is another storage area in the small cubby near the calf area inside the seat. I was also able to use the space under the footwell to place my carry-on.
Saudia B787 series aircraft Business Class is fitted with a large wooden table. It is even useful when stored under the IFE screen, with ⅔ of the bi-fold table sticking out, giving us a good amount of space to place our drinks. The table, when fully deployed, is rather sizeable and sturdy, which is perfect for meals or for doing some work. When it comes to illumination in the seat, aside from the overhead reading lights, airlines installed a smaller reading light. I like how the aircraft is fitted with air nozzles, giving us some freedom in adjusting the temperature in our seats.
Inflight Entertainment
Each Business Class seat onboard Saudia B787 series aircraft is fitted with a large 18″ HD personal TV. The picture quality is crisp and sharp, making watching shows on this TV pleasant. The IFE controllers Saudia uses resemble a smartphone, with most entertainment options controlled via touchscreen menus on the controller. Given its design, I thought the IFE controller was easy to use. BEYOND is Saudia’s in-flight entertainment system, loaded with tons of entertainment options, from movies to TV shows to music. I like how Saudia organises entertainment options in BEYOND by region, making it very easy to find the movie or show I want to watch. Saudia provides noise-cancelling headphones to all its Business Class passengers. Despite the ear cups’ rectangular design, I still find these headphones comfortable to wear for a prolonged period, and they do a good job of blocking ambient noise. Despite offering complimentary Wi-Fi to Business Class passengers, I was not able to connect to the Wi-Fi on both legs of the flight on board Saudia B787 series aircraft.
Meal
Saudia did not have a fixed meal time for its Business Class passengers, but offers a dine-on-demand concept. Saudia served two meals for our 9-hour flight to and from Jeddah: a light meal service and a breakfast service. As both legs of our flight started at night, the cabin crew on both legs of our flight checked when we wanted to have the light meal. Saudia served warm nuts after the aircraft reached cruising altitude as a pre-meal service.
SIN-JED
For the light meal on this leg of the flight, the three options that we had on the menu were Arabic Mezze, Chicken Satay and Lamb Kofta. I chose the chicken satay, which I found to be delicious. The chicken was tender, and the peanut satay sauce was flavourful. For breakfast, we could choose from the Saudia Sufrah set or from the à la carte menu. The à la carte menu breakfast came in two courses, and we were given three choices for both courses. For starters, we can choose between Greek Yoghurt, Fresh Fruit and Seared Halloumi; while the mains were a choice between Lamb Fettah, Organic eggs made onboard and Vanilla Pancakes. I opted for fresh fruit for starters and Lamb Fettah for mains. The fruits served were sweet and juicy, and the lamb was flavourful and well-spiced. There is a side dish of two pastry puffs that were stuffed with spinach. I am not a fan of these puffs due to personal preference.
JED-SIN
For our inbound flight, the three choices for light meal were Arabic Mezze, Wedge Salad and Mixed Grill. I had the Mixed Grill that comes with Beef Kofta, Lamb Cutlet and Chicken Shish Tawook. The beef and lamb were cooked to perfection; both were tender and juicy. The chicken on the plate was also tender and very well-spiced. However, the minty tahini sauce was not to my liking. For breakfast, we could also choose from the two menus: Saudi Sufrah or à la carte. Originally, I wanted to opt for the Saudi Sufrah, but I was told they had run out of that option despite being in the first three rows. I had to choose something from the à la carte menu. In this à la carte menu, we were also given three choices each for starters and mains. For starters, we were given the option of Cheese and Cold Cut Platter, Strawberry Muesli, or Fresh Fruit. I went for the Fresh Fruit, which was sweet and fresh. The options for mains were Seafood Congee, Organic eggs prepared onboard and Belgian Waffles. I opted for Belgian Waffles, which were delicious and flavourful. The burnt banana added the punch, and the caramel was tasty. But overall, as a dish, I find it too sweet.
Service
The boarding situation is chaotic. Rather than boarding by classes, Saudia boards everyone at the same time through one door, which impacts the boarding experience for Business Class passengers. Like most airlines, the cabin crew welcomed us onboard at the door and directed us to the correct aisle for our seats.
SIN-JED
The service onboard this leg was good, with a very attentive cabin crew. Despite not having smiles or striking conversation, she was observed to be attentive, and I felt very well taken care of by her. Although the service on board seemed to be taken from a page of the airline’s SOP and executed by a very well-oiled crew, I could feel the attentiveness of the cabin crew working on my aisle. We were promptly served a welcome drink and a hot towel after settling into our seats. I noticed that the cabin crew onboard Saudia did not wait for everyone to settle into their seat and started the welcome drink service. Instead, whenever a passenger was observed being settled into their seat, the cabin crew would approach us with our welcome drinks, which explains why they were seen walking up and down the aisle so frequently. I thought the Arabic coffee presentation was rather unique to Saudia. The onboard chef would go around the cabin asking if we wanted some Arabic coffee and gave us some dates at the same time. Orders for meal options and our preferred meal time were taken during taxiing. Throughout the flight, the cabin crew was kept busy with the different meal times. And when she walked by and saw that I was still awake, she offered to serve my light meal. After clearing my table, the same cabin crew came over to my seat with a tray of snacks, and at the same time, checked if I wanted any drinks to go along. During breakfast time, the cabin crew, seeing that I was awake, quickly heated up my breakfast order and served it after seeing I was settled down. The attentive cabin crew quickly cleared my table.
For this leg, we were presented with a retro white Saudia-branded amenity kit shortly after boarding. The retro-amenity kit was a departure from the ELIE SAAB ones that the airlines recently refreshed. I do find this amenity kit to be a little cheap-looking, but it was filled with contents. Inside the amenity kit, I found the Norwegian-branded Sprekenhus products such as lip balm, facial mist and hand cream, alongside eyemasks, dental kits and Saudia-branded socks. Unlike the recently refreshed ELIE SAAB amenity kits, this version of the kits is unisex.

JED-SIN
The service onboard this leg is as good as our outbound leg. However, I find the cabin crew of Southeast Asian origins were warmer than their Arabic counterparts. The cabin crew working on our aisle was friendly and chatty, and no request seemed too troublesome for her. The Arabic crew who were working on the centre seats were also spotted taking care of their passengers well. They would stop by the passengers under their charge with extended conversations on multiple occasions, and constantly patrolled the cabin to ensure these passengers were well taken care of. The onboard chef, Osama, went around the cabin introducing himself to the passengers during Arabic coffee service. Osama was very friendly and checked if we liked the food that he prepared. I have seen him (during my waking hours) helping the cabin crew serve the meals. Like our outbound leg, the cabin crew approached us as soon as we settled in our seats to serve us a welcome drink and hot towels. They did not wait till everyone settled in to perform this service, which somewhat makes this service personalised. Like the outbound leg, cabin crew worked like clockwork, taking meal orders and our preferred meal timing. The Indonesian cabin crew was also very observant, who quickly approached me after I woke up to check if I would like to have my breakfast served.
For this leg, we were presented with the newly released ELIE SAAB amenity kit shortly after boarding. The amenity kit was housed in a PVC leather ELIE SAAB pouch containing products such as face cleanser, hand and body lotion, lip balm, as well as an ELIE SAAB Eau de Toilette, alongside eyemasks, dental kits and socks. There are different ELIE SAAB amenity bags for male and female passengers, but the contents are identical for both kits.

Afterthought
Saudia Business Class onboard both their B787 series aircraft was a solid product. The seats were comfortable and had tons of storage space. I slept comfortably in the bed mode of the seat for several hours. Despite not having a sliding door, I felt the seats offered a great amount of privacy, thanks to the cocoon design in the seat back. The Business Class seats came fitted with air nozzles, which allow us to customise the temperature at the seat. BEYOND is stocked with a huge library of entertainment, and we had no issues finding something to occupy our time. The food served was generous and had great taste. The service onboard was great, with the cabin crew constantly looking out for us. We felt very well taken care of on board. I had a great experience flying on Saudia B787 series Business Class.








