[Accommodation Review] – Sofitel Singapore Sentosa Resort & Spa (Junior Suite), Singapore (24 – 27 Dec 20)


Sofitel Singapore Sentosa Resort & Spa is located on Sentosa Island, a tourist attraction on the south of mainland Singapore. Sofitel Singapore Sentosa Resort & Spa is situated slightly to the southwestern part of Sentosa Island and is a tad far from the main attractions on Sentosa, which are mainly located in the central and eastern part of the island. Other than a golf course, there are no shopping or food options near the resort. Guests staying at the resort can only dine in the resort or take the island’s complimentary public transport and head to Resorts World Sentosa for more dining options. This isolation is great for guests who want to stay in a resort away from the bustlings of Singapore. Sofitel Singapore Sentosa Resort & Spa provides regular shuttle service to mainland Singapore. 

The Suite

I stayed in the Junior Suite at Sofitel Singapore Sentosa Resort & Spa over the Christmas long weekend for this staycation. Occupying a total floor area of 55m², the Junior Suite has a strong French decor. Entering the main door of the Junior Suite, guests are greeted by a small entryway that also doubles up as a place to change to their shoes before heading out. There is a double-panelled wooden door that gives guests extra privacy from the main entrance. A whimsical 3D art piece, featuring a man climbing the wall, decorates the otherwise plain entryway. 

The entrylway that greets guests as we enter the Junior Suite
A whimsical 3D art piece in the entryway

The Living Room

Passing the double-panelled wooden doors, guests will find themselves in the living room of the Junior Suite. The living room occupies a bulk of the real estate in the suite. Emitting a strong French theme, the living room is decorated with furniture that is both functional and chic. I especially like the soft fluffy carpet that lies in the middle of the room. Despite the minimal furniture, I find the living room a tad cluttered.

Living room in the Junior Suite at Sofitel Singapore Sentosa Resort & Spa

A black slim-legged work desk coupled with a hard leather chair sits immediately to the left of the entrance to the living room from the hallway facing the TV. The desk does not have a lot of space on it and only allows residents of the Junior suite to do some light work on. There are no power outlets at the work desk which can be inconvenient for guests working on their laptops. The work desk was cluttered with drinking water and fruit basket at the time we checked into the suite. 

A small work desk in the living room of the Junior Suite

Running along the wall from the entrance to the suite, a couple of wardrobes and some spaces to stow luggage on sits tucked onto the wall. The placement of the wardrobe is somewhat unconventional as it is placed in the living room instead of the bedroom. I quite like the design of the wardrobe door, instead of the boring plain wood, Sofitel Singapore Sentosa Resort & Spa decorated the wardrobe doors with brass art pieces. The wardrobe provides sufficient space for guests to put away their clothing either hanging or in one of the four drawers inside the wardrobe. This is also where the iron and ironing board is tucked away, out of sight, when not being used. The in-room safe can also be found in the wardrobe.  There is more storage space in the drawers and open shelving below the ledge where luggage can be stowed.

The wardrobe is found in the living room in the Junior Suite

Placed right in front of the work desk is a two-seater couch. I find the couch to be a tad soiled and there is even a cigarette burnt hole left behind by previous guests. Despite that, the couch is comfortable to sit on while guests enjoy a variety of local and international channels from the 47″ LED TV mounted on the floating wall that separates the living room from the bedroom. Sofitel Singapore Sentosa Resort & Spa uses an unconventional hard leather top coffee table to add to the chic in the living room. The living room is also furnished with two purple stools, placed by the side of the coffee table, providing additional sitting space for guests of the residents in the Junior Suite. There is a small shelving space underneath the TV for residents of the suite to stow some small items. Sitting by the large windows in the living room of the Junior Suite is a rocking chair, which is very comfortable to sit on while watching TV or to read a book. There is an empty metal shelf placed in one corner of the living room, which would otherwise be decorated with books or ornaments if not for the pandemic. The empty metal shelf provides more space for guests in the suite to store their items.

The Living room is furnished with a two-seater couch and a couple of purple stools

I like the design of the minibar in Sofitel Singapore Sentosa Resort & Spa. The mini bar in the Junior Suite is very well designed into a cylindrical stand that does not occupy a lot of space, yet have heaps of storage space for your usual minibar needs. The white and gold mini bar cabinet is nicely tucked in the corner of the living room. Guests can find an electric kettle and even a Nespresso machine in the minibar. Wine glasses and champagne flutes are stored on the right of the cabinet. There is even sufficient space for Sofitel Singapore Sentosa Resort & Spa to fit a fridge in the minibar cabinet. Due to the pandemic, the fridge is empty at the time of our checking-in.

Minibar in the Junior Suite at Sofitel Singapore Sentosa Resort & Spa

The Bedroom

The bedroom in the Junior Suite at Sofitel Singapore Sentosa Resort & Spa is separated by a floating wall from the living room and is accessible via the openings on either side of the wall. The floating wall segregates the living room from the bedroom space and gives the bedroom a cosy vibe coupled with the use of purple carpet in this part of the Junior Suite. Unlike the living room, the bedroom is minimally furnished that makes it feel less cluttered, adding to the relaxed feel in this part of the Junior Suite. The lighting used by the hotel throughout the suite gives it a very warm and comfortable feel, which is especially pronounced in the bedroom. The centrepiece of the bedroom is the King bed, which occupies the main bulk of real estate in this area. The sleep quality on the King Bed is excellent, leaving me recharged every morning. Despite not having foam pillows or a pillow menu (perhaps due to the pandemic), I do find the pillows to be comfortable and not too soft. Instead of a traditional bedside table, a couple of ledges with a single draw is mounted on either side of the bed. Here is where guests can find bedside lamps as well as power outlets to charge their lifestyle devices. The mounting of reading lights onto the headboard of the King bed adds to the clean look in the bedroom. There is another metal shelf sitting by the entrance of the bedroom, providing additional storage space for guests of the Junior Suite in Sofitel Singapore Sentosa Resort & Spa.

Bedroom in the Junior Suite of Sofitel Singapore Sentosa Resort & Spa

Mounted on the bedroom side of the floating wall is another 47″ LED TV facing the King bed. The entertainment options on this TV is exactly the same as that in the living room. Like that in the living room, there is a ledge beneath the TV that allows guests to put away some small items. 

TV in the bedroom

The Bathroom

The bathroom in the Junior Suite at Sofitel Singapore Sentosa Resort & Spa can be accessed from the living room. The French decor in the entire Junior Suite flows into the bathroom with the use of colourful mosaic tiles in both shower and toilet cubicles. The lighting in the bathroom is great thanks to the numerous lighting in the bathroom as well as the mirrors installed here. As one enters the bathroom, a large vanity mirror and sink countertop greet the occupants of the Junior Suite. Having only one sink in the bathroom provides generous countertop space for guests to stow their personal toiletries. Sofitel Singapore Sentosa Resort & Spa provides its Junior Suite guests with Lanvin bath amenities which is very fragrant and luxurious. All toilet amenities are packed in plastic bags due to the pandemic. On the right of the sink area is a large bathtub which guests can enjoy a relaxing and comfortable soak. The hotel also provides bath salts for guests to soak in the tub. 

Bathroom in the Junior Suite
Bathtub in the bathroom

Across the bathtub is where the walk-in shower and the toilet cubicles are located. The walk-in shower cubicle is large and comes equipped with both a regular shower head and a rain shower. Water pressure is excellent in the shower cubicle, with hot water readily available when the tap is turned on. The toilet cubicle is pretty standard.


The overall service at Sofitel Singapore Sentosa Resort & Spa is a mixed bag. Having said that, I find there are more positive than negative services rendered at the hotel. Our first service point of contact is during check-in. Despite the small space at the check-in reception, the hotel managed the flow of guests checking in very well. The hotel opened up an additional two counters to cope with the flow of guests during their check-in time. Only one guest is allowed into the check-in reception room and there is a staff at the door ensuring that all guests maintain safe distancing during this pandemic period. We notified the staff of our status with Accor and was promptly ushered to the sit-down counter for our check-in to be processed. Check-in took a little longer than expected, and there was no mention of Accor benefits that should be accorded to our membership tier. There was also no briefing on the details on how we can go about claiming the benefits that come with our package or the Kid’s Club package that we booked. At the end of our stay, we did not utilise the Kid’s Club package (the package was taken off the final bill when I raised this issue to one of the duty managers).

Our package comes with vouchers for lunch or dinner and we had our first dinner at Kwee Zeen Restaurant. The service at Kwee Zeen was horrendous during the times we were there (we were there for breakfast and one of the dinners). During our first meal (dinner) at Kwee Zeen, we had a hard time getting the attention of the staffs to place the order for our meal. We stepped into the restaurant at 7 pm and finally got our orders placed at 7.51 pm. It took them 51 mins just to get our orders. Staffs were seen crowding in one corner chatting away throughout our stay at the restaurant, leaving plates on the table after guests had left the restaurant. The staff handling our order did not seem to understand the product offering. After taking our orders for an appetiser, main course and dessert, the staff then came back to us and told us that our meal only includes two courses instead of three when their menu stated three courses for dinner. The staff also failed to inform us that some of the choices we made for our meal require additional charges. Frustrated, I asked for the manager and the manager told me there is some printing error on the menu and we should be getting two courses instead. I subsequently raised my unhappiness to the hotel’s duty manager and she verified that for dinners we should be getting three courses and not two. The horrendous service at Kwee Zeen did not stop there. When I requested for chilli sauce, the staff pretend not to hear by request. I had to approach the bunch of staff crowding and chatting amongst themselves for someone to bring us some chilli sauce. We had our breakfast at Kwee Zeen on the third day, at the restaurant reception, one of the staff informed us that our table will be ready after they clean up. She then told us to sit on the sofa by the entrance in a derogatory manner. The staff raise her voice and commanded: “go there and sit”. I do find this inappropriate. During breakfast, we faced the same problem as the first day during dinner. Staffs were nowhere to be seen to take our orders and plates were left around not cleared when guests vacate the table. 

Fortunately, the horrendous service is only limited to Kwee Zeen restaurant, which is also unfortunate as this is the place designated for breakfast for guests. I spoke to two duty managers – Juliana and Samantha to raise my unhappiness with Kwee Zeen. I spoke to Juliana on our first night with the hotel after our encounter with Kwee Zeen. Juliana listened with empathy and expressed her disbelieve that such service standards exist at Kwee Zeen. She also clarified that the package that we booked comes with three-course dinner and not two courses as the restaurant claims. Juliana helped us arranged for our dinner location to change to another restaurant following our feedback to her at Kwee Zeen. She promptly got back to us and managed to arrange a table for us at the other restaurant despite being late at night. I also spoke to the other duty manager – Samantha after our horrendous experience at Kwee Zeen on our third day at the hotel. Similar to Juliana, Samantha listened with empathy and provided solutions so that our staycation will not be spoilt again by Kwee Zeen. Samantha helped us arrange for breakfast to be delivered to our rooms instead of having it at Kwee Zeen. Samantha also helped us arrange for late check-out despite the hotel was fully booked.

The only time we experienced any form of good service at the restaurants at the hotel was at The Cliff restaurant. We made a booking for dinner on our third-night stay and we were warmly welcomed by the staffs at the restaurant. Faith ensured that we were well-taken care off and was very observant in clearing the empty plates on our table, despite us being seated in one corner of the restaurant. We were pleasantly surprised when Nataliya approached us to recommend the food that we should try. Nataliya was very detailed in her introduction of the food on the menu and demonstrated excellent knowledge of the items on the menu. We heeded her advice and we did not regret Nataliya’s recommendations. We were also very well taken care of by Jason, who brought us our food. Jason came back shortly and checked with us if we were satisfied with the food.

The other staffs at the hotel were also very pleasant. We were always greeted with “Bonjour” whenever we bumped into any staffs in the hotel property, including the housekeeping staffs. When requested for additional items, the housekeeping staff brought them to our suite promptly. The staffs at the pool were excellent and promptly reply to our call button. We were always updated on the progress of our food preparation by the diligent staff at the pool bar.

Hotel Facilities

Swimming Pool

The main swimming pool in Sofitel Singapore Sentosa Resort & Spa is one of the larger pools in the hotels in  Singapore I have seen. It is also one of the deepest pools at 2.5m at its deepest and is capable of allowing its guests to do some decent laps while on vacation. There are ample deck chairs and cabanas at the pool for guests to enjoy their time at the pool. The use of tropical plants and trees around the main swimming pool makes it a great place to chill and relax and gives a resort vibe to the property. There is no wadding pool for young guests, Sofitel Singapore Sentosa Resort & Spa used some floats to demarcate the shallower parts of the pool for their younger guests. To improve on the safety, lifeguards are deployed at the shallower part of the pool watching their young guests under their eagle eyes to ensure their safety at the pool. The crowd at the pool is very well managed due to the pandemic. Guests are required to make prior bookings via a QR code provided before using the pool.

Main Swimming pool in Sofitel Singapore Sentosa Resort & Spa


There is a small gym in the hotel, located opposite the entrance to the main swimming pool. The gym was shifted from its original location offsite to the current site due to construction of a new property under Accor. Despite its size, the gym at Sofitel Singapore Sentosa Resort & Spa comes well equipped with machines and weights for guests to do some decent workout. The hotel seems to take safety measures for the pandemic very seriously. Guests using the gym are required to book a slot via the QR code and some of the machines are also closed to ensure safe distancing between guests. The gym was empty most of the time during my stay. 

SO Spa

SO Spa is the spa centre at Sofitel Singapore Sentosa Resort & Spa where guests can opt for massage sessions during their stay at the hotel. SO Spa is located a tad far from the main hotel premise. Guests wanting to visit the SO Spa can arrange for a buggy transfer from the concierge. Guests staying in suites at the Sofitel Sentosa Resort & Spa are entitled to complimentary usage of the SO Spa facilities. There are a lap pool and another waterfall feature pool that are open for suite guests to use. The other facilities like the steam room and jacuzzi as well as the mud pool are closed due to the pandemic. As the facilities at SO Spa is exclusive to suite guests and patrons of SO Spa, coupled with the isolation from the main hotel grounds, I find the pool at SO Spa to be very peaceful. I did not use the pool at SO Spa as I thought the water is a little dirty from the pollens and leaves from the trees around the pool.


The facilities in the suite and the hotel seem to show signs of ageing. There are some stains and a cigarette burn hole on the couch in the living room of the suite. Some tiles in the bathroom also fell off during our stay. Having said that, the Junior Suite in the hotel was comfortable and the sleep quality on the King bed is good. The state of the main swimming pool at Sofitel Singapore Sentosa Resort & Spa was worse off as compared to our stay less than a year ago. In terms of service, our experience was marred by the attitudes and the lack of knowledge of the staffs and the manager at Kwee Zeen. Calls to the main operator on the in-house phone took some patience before someone answers the calls at nights. The only saving grace in terms of service in the hotel was the great staffs at The Cliff Restaurant.  

[Accommodation Review] – Sofitel Singapore City Centre (Prestige Suite), Singapore (6 – 8 Nov 20)


Sofitel has three properties in Singapore, two in the city centre and one on Sentosa Island. Sofitel Singapore City Centre is very well appointed and is located at the edge of the Central Business District in Singapore, making it a very convenient location for business travellers. The hotel is within 10 mins walk from Chinatown, one of the tourist attractions in Singapore, where the Chinese community used to congregate during the country’s initial years. The hotel is located right above Tanjong Pagar MRT station, with an entrance right next to the hotel, making this hotel a perfect place to stay for travellers who would want to explore the city-state via the subway system. There are a wide variety of dining options within 5 mins walk from the hotel, from local delicacies found in Maxwell Market, to Japanese and Korean food as well as western dining options within walking distance from the hotel. Residents at Sofitel Singapore City Centre will have no trouble finding food that suits their taste bud. Despite Sofitel Singapore City Centre being situated above a shopping mall and the 100AM shopping mall about 3 mins walk away, there are not much shopping options around the hotel. These shopping malls have limited options when it comes to shopping. Having said that, the convenience of having an MRT station entrance next to the hotel means guests can always shop in other parts of Singapore.

Hotel Signage
Entrance to Sofitel Singapore City Centre
Reception in the hotel lobby

The Suite

I stayed at the spacious Prestige Suite in Sofitel Singapore City Centre, treating its residents to an expansive 76m² of real estate space. The contemporary decorated Prestige Suite comes with hints of French elements, paying homage to its French roots.

Living Room

A parqueted flooring serves as the entryway into the Prestige Suite at Sofitel Singapore City Centre, where residents of the suite can slip into their shoes before heading out to explore Singapore. The placement of a full-length mirror next to the entrance to the suite is a good addition, allowing residents to check themselves before heading out. There is a toilet next to the entrance of the Prestige Suite in Sofitel Singapore City Centre, serving both residents of the suite and their guests.

Past the parqueted entryway, the carpeted area marks the space of the living room. The entire elongated living room can be seen from the entryway, which takes up about half of the space in the Prestige Suite. I find the Living Room space is very well utilised. The amount of furniture in the living room is just nice and does not feel cluttered. There is sufficient space for residents to move around without bumping into the furniture. There is a dining table with four chairs placed to the left of the entryway. The addition of the dining table in the suite allows residents to host their guests for a meal. The clever placement of a large mirror by the wall next to the dining table makes the already expansive living room feel even more spacious. Residents in the Prestige Suite at Sofitel Singapore City centre can find the minibar tucked in one corner of the living room, next to the dining area. The placement of the minibar here optimises the space usage in the suite. The lilac coloured cabinetry hides the mini-fridge (which was empty at the time of our checking-in), electric kettle and some cups. On top of the cabinetry is a Nespresso Machine and space for residents to utilise the electric kettle.

The living room viewed from the entryway

Further, into the living room, residents can laze on either the three-seater fabric couch, which is large enough to seat five persons comfortable or stretch their legs out on the single-seater armchair and be entertained by the numerous local and international TV programmes on the 55″ LED TV mounted to the wall of the living room. The additional Bose soundbar enhances movie experience in the lounge area of the living room. The only flaw I find in the living room is that the TV is fixed and cannot be swivelled to face the dining table or the work desk. There is so much space in the living room of the Prestige Suite of Sofitel Singapore City Centre that even with the black marble coffee table placed in front of the couch, residents still have sufficient space to dance around. The entire lounge area in the living room looks chic and cosy, coupled with the warm lighting used, feels very inviting.

The lounge area in the living room exudes a sense of cosiness
Another view of the living room in the Prestige Suite at Sofitel Singapore City Centre

Placed at the very end of the living room, just in front of the floor to ceiling three-panel window is the work desk. The sizable work desk comes with a fairly comfortable allows residents to do some decent work on and look out into the city from the window for some inspirations. There are several power outlets at the work desk for residents to power up their laptop.

Sizable work desk placed in front of the window
Sizable work desk placed in front of the window
Work desk in the living room
Work desk in the living room
View of Singapore City from the living room
All residents at Sofitel Singapore City Centre get a care kit in the room


The comfortable ambience from the living room flows into the bedroom, with consistent colour scheme and decor in both rooms. The bedroom is a tad smaller but still feels cosy with the lighting and the colour scheme chosen for its decor. The furnishing in the bedroom is much simpler with no unnecessary furniture making the entire bedroom looks clean and uncluttered. The bedside lamps are mounted on the walls on both sides of the bed and even the controls for the curtains, air-conditioning and power outlets are conveniently found on the walls on both sides of the bed. I thought this clever way of placing these important features that not only makes the bedroom looks uncluttered but also frees up space on the bedside table for residents to fully utilise the space on the bedside tables.

Bedroom in the Prestige Suite at Sofitel Singapore City Centre
The bedside lamps are mounted on the wall to free up space on the bedside tables
One of the two bedside tables in the bedroom of the Prestige Suite

The centrepiece in the bedroom is the King bed topped with a firm mattress. The sleep quality on the King bed would be comfortable if not for the highly uncomfortable pillows. The four pillows on the King bed is very soft and very flat, it feels as though I am not sleeping on any pillows. The sleep quality is so bad that I have trouble sleeping at night and woke up with a headache the next morning. The hotel does not provide any pillow menus for residents to choose from. I called up to request for firmer pillows and the supposedly firmer pillows that were brought up did not improve the sleep quality.

King bed in the bedroom

Opposite the King Bed is another 55″ LED TV mounted on the wall, allowing residents to watch programmes from the comfort of the bed. The entertainment options on the TV in the bedroom is the same as that found in the living room. I like the addition of the ledge below the TV, providing additional space for residents to place small items on. The bedroom is not furnished with any dressing table, which I think is no big deal since the bathroom is steps away.

55″ smart LED TV in the bedroom

An armchair furnished with a small round marble table is tucked in the far corner of the bedroom, next to the floor to ceiling window. This is a great space for residents to relax, read a book, watch the TV in the bedroom or simply to laze looking out into the surroundings in the comfort of the bedroom.

Armchair beside the King bed providing residents a great place to relax by

Instead of using a traditional closet, Sofitel Singapore City Centre employs an open closet concept in the bedroom. The open closet space gives the decor a chic feel and does not make the bedroom feel cluttered. The open closet is well placed in front of the entrance to the bathroom, providing convenience for residents in the Prestige Suite. The in-room safe is found hidden in one of the two big drawers in the closet space. The marble-topped drawer cabinet provides additional space for residents of the suite to place small items or to stow their luggage.

Open closet area in the bedroom
There are two large drawers in the open closet area, one of which houses the in-suite safe


Past the open closet space is the spacious main bathroom in the Prestige Suite. The white marble tiles used in the bathroom gives it a luxurious vibe. The bathroom is fitted with dual sinks and large mirrors allowing both residents to use at the same time. There is a lot of space on the sink countertop for residents to place their personal toiletries. There is even a small TV fitted into one of the mirrors for residents to watch when brushing their teeth. However, residents soaking in the bathtub is unable to watch the TV due to the angel of it being placed. There is a small case in the centre of both sinks that stores bathroom amenities. However, due to the pandemic, only toothbrushes and cotton pads are provided. The rest of the amenities is available on a request basis.

The bathroom is laid with white marble giving it a luxurious feel
Double vanity in the bathroom provides great convienence for occupants of the suite

Next to the sink is a large bathtub, perfect for residents to soak in. The water pressure at the bathtub is strong enough to fill up the bathtub in a relatively short period of time. Sofitel Singapore City Centre does not provide bath salt (not too sure if it is due to the pandemic), residents in the suite have to prepare their own bath salts.

The large bathtub in the bathroom

Opposite the bathtub are two cubicles where the toilet and walk-in shower are located, both furnished with the same white marble tiles in the bathroom. The toilet is fairly large and is very well lighted. The walk-in shower cubicle is even larger, fitted with both rain shower and regular showerheads. There is even a bench in the walk-in shower. Sofitel Singapore City Centre provides the luxurious Hermès bath amenities to residents in the Prestige Suite which has a hint of woody based scent (unlike their sister hotel in Sentosa which provides Lavin products).

The toilet and walk-in shower cubicles in the bathroom
Residents in the Prestige Suite at Sofitel Singapore City Centre are provided with Hermès shower amenities


The service rendered at Sofitel Singapore City Centre is inconsistent. The staffs, including the duty manager at the reception, consistently gave bad service. The bad service at the reception starts at check-in. As I arrived at the hotel during their check-in timing of 3 pm, it is expected that there is a long queue. The check-in situation is chaotic! Guests were left scrambling over the place trying to hunt for the counter with the shortest queue. There is no one at the reception attempting to ease the situation.

In all Accor hotels around the world, there would be a counter dedicated to Accor members. This counter ensures all Accor members are accorded Priority Welcome. The signage for dedicated Accor member counter is not prominent and with the chaotic situation, it is not visible. During check-in, the staff at the reception did not even acknowledge our Accor Gold status and certainly did not honour the benefits that come with our status. It seems that the Sofitel Singapore City Centre is merely paying lip service to the Accor membership. We had to ask for the benefits before the duty manager reluctantly gave us the benefits. Check-in at the reception is slow. The staff managing our check-in seems to fumble during the check-in. The situation was made worst when we were given the welcome letter that was not addressed to us! I would feel better if the hotel gave us a generic welcome letter with no names on it.

The service level at the reception is horrendous that every time I walk past the reception, staffs here always pull a long face and did not even bother to acknowledge the presence of guests. A few times I observed the staffs at the reception, who had eye contact with me, simply looked the other way. There was one time I left my key card in the suite and requested for another one from one of the staffs at the reception, the staff pulled a long face as though I was giving her problems.

The welcome letter than was not addressed to me

The hotel does not provide complimentary parking to in-house guests. I had to speak to the duty manager before she reluctantly gave me one. I was informed by the duty manager even told me that the hotel only provides complimentary parking for restaurant guests and I might not get one at the time of check-out. This makes me wonder if the primary clientele in Sofitel Singapore City Centre is in-house guests or restaurant guests. For a manager to communicate in such unfriendly and unthoughtful manner to guests, little wonder the rest of the staffs at reception display such poor attitude.

The bad service did not stop at the reception. When checking into my suite, I release that in-room slippers are not provided and requested for them. It took the hotel 2 hours and after 3 calls to have basic amenities like the in-room slippers to be delivered. The Prestige Suite comes with complimentary mini-bar items and is replenished daily. One would expect these items to be replaced during housekeeping. However, we had to call the operator to arrange for these items to be delivered and it again took the hotel 1 hour to have these items delivered to the suite.

Having experienced the bad service at Sofitel Singapore City Centre for the first day of our stay, we were fortunate to have met several gems in the hotel who understood the meaning of good service. I requested to speak to managerial level staff the next day regarding the bad service I received at the hotel barely 4 hours at the hotel. Adi was there at Racines Restaurant waiting for us, keen on understanding what happened that caused our unhappiness. Instead of forcing the conversation during our breakfast, Adi patiently waited for us at the lounge so we relate to him what had happened. During the conversation, Adi listened with empathy and attentively with no trace of being defensive. We met Adi at the Club Millésime Lounge during the Apéro Chic cocktail hour, as my nephew insisted on sitting on sofa seats despite all the sofa seats are being occupied, Adi displayed excellent adaptation skills and took the effort to arrange for a make-shift sofa seat by the pool that my nephew was happy with. Adi even arranged for the lounge staff to bring the food all the way to the poolside, ensuring that we do not go hungry. Adi occasionally popped over to check if everything is alright and if we needed more food. Adi went all way out to ensure that we were well taken care of.

The staffs at Club Millésime Lounge were a group of staffs who understood what customer service is all about. As my nephew was a tad noisy, instead of denying entry to the lounge, we were given a room so that we were able to enjoy the evening cocktail. I am pleasantly surprised that the staff brought all the food that was on the menu for the evening cocktail for us to sample. They occasionally came into the room to check if we require more food and drinks. The staffs at Club Millésime Lounge were very accommodating and made guests visiting the lounge feel welcome. There was an instance my sister requested the staff to help her heat up some food for my nephew, the staff instead of rejecting went all way out to ensure that the food was being heated up. We were made to feel welcome whenever we visited the Club Millésime Lounge. One of the staffs, Daniel, was always seen with a huge smile on his face whenever we met him at the lounge. He always ensured that we had drinks and we were comfortable.

There is another group of staffs at Racines Restaurant who made us feel welcome every time we visited. I am surprised to know that Charmane, who showed us to our table on the first day, took the effort to remember our seating preference and even our room numbers on the second day we were there for breakfast. Service at the restaurant is always impeccable. Food always comes within minutes of placing the order on our mobile phone and the staffs at Racines is always very attentive to ensure empty plates do not stay on our table for too long. The staffs at Racines are also very patient in waiting for us to decide what food to order when we did takeaways from them.

Hotel Facilities

Club Millésime Lounge

Residents in the Prestige Suite at Sofitel Singapore City Centre are given access to the Club Millésime Lounge. Located on the 6th floor of the hotel, the earthy themed lounge is a great place for residents to chill out while waiting for their suites to be made up by the housekeeping staff. There are not many people visiting the lounge at the time of my stay, making the lounge an alternate excellent place for residents to do some work. Unlike the lounges in other hotels, Club Millésime Lounge at Sofitel Singapore City Centre does not serve finger food or snacks outside their fixed Apéro Chic cocktail hour. Guests visiting the lounge outside their evening cocktail timing can only find soft drinks, coffee and tea served at the lounge (not even beer).

Club Millésime Lounge
Club Millésime Lounge
Club Millésime Lounge
Inside the Club Millésime Lounge
Inside the Club Millésime Lounge
Sitting in the Club Millésime Lounge

The only time any food (and beer) is served at Club Millésime Lounge is during the Apéro Chic cocktail hour, with two seatings for guests to choose from (due to the pandemic). I am pleasantly surprised that the hotel serves up sample sizes of all the food available in the menu for guests to sample and place further orders, which the staff at the lounge is happy to top up. I find the variety of food offered during Apéro Chic cocktail hour is a tad limited. Despite that, the food served during the evening cocktail is delicious, leaving us asking for more servings.

Menu during Apéro Chic cocktail hour

Swimming Pool

Due to the COVID pandemic, Sofitel Singapore City Centre has put in place measures to control the number of residents who can use the swimming pool. Residents are to book the usage of the pool on their mobile phone from the QR code that was given in the letter during check-in. The swimming pool is closed for 30 mins after every slot for the hotel to clean the facilities. I thought these arrangement goes to show the emphasis the hotel place in their guests’ well-being.

The swimming pool is located on the 6th floor in Sofitel Singapore City Centre. Guests are to exchange their key card from the staff at the pool area for another key card to gain access to the pool. Perhaps due to the pandemic, the swimming pool was not crowded (at most only 6 pax including us) during our visits to the pool. There is no lack of deck chairs at the swimming pool, we were able to choose the place we wanted during our visit to the pool. The infinity lap pool feels as if it is planted in the middle of a garden. We were surrounded by tall buildings, making the pool a great place to chill out. The 30m infinity pool is large enough for guests to do some decent swim. The jacuzzi facility at the pool was closed during our visit due to the pandemic.

The 30m infinity pool in Sofitel Singapore City Centre
The vegetation at the pool feels like swimming in a garden
The vegetation at the pool feels like swimming in a garden
Wading area for children in the pool area
Wading area for children in the pool area


The SOFIT Gym is located on the 6th floor of the hotel. Similar to the pool, guests wanting to use the gym would be required to book through the QR code found in the letter during check-in. There is a limit of four users at the gym at any given slot. The gym is closed for 30 mins after each booking slot for the hotel to clean. The gym is some the small side and is equipped with four treadmills and two elliptical machines. There are a weight machine and some dumbbells for guests to do a decent workout. There is even space for guests to practice yoga at the gym.

SOFIT Gym in Sofitel Singapore City Centre
SOFIT Gym in Sofitel Singapore City Centre
SOFIT Gym in Sofitel Singapore City Centre
SOFIT Gym in Sofitel Singapore City Centre


Despite the convenient location and the spacious suite as well as the wonderful staffs like Adi and Charmane we met at Sofitel Singapore City Centre, I would hesitate to recommend the hotel. The first impression that we received at the reception coupled with the consistently bad attitude displayed by the staffs at the reception counters is enough to deter me from returning. The Prestige Suite in Sofitel Singapore City Centre is spacious and luxurious, but the sleep quality on the pillows and the lack of pillow menu for firmer or foam pillows (unlike their sister hotel at Sentosa) is also another factor that would deter me from returning. Parking charges that would have to be incurred by guests is also another factor that would discourage me from returning. It seems the hotel values their dine-in guests more than their in-house guests by providing complimentary parking to the former group. During this period when the entire world faces border restrictions, most of the in-house guests at Sofitel Singapore City Centre would be locals, without complimentary parking, I rather opt to stay somewhere else.

[Accommodation Review] – Raffles Hotel (1-Bedroom Presidential Suite), Singapore (28 – 30 Aug 20)


The renowned Raffles Hotel Singapore is an iconic hotel in Singapore. Opened in 1887, Raffles Singapore is one of the few remaining 19th-century hotels in the world. The low rise hotel is located in the heart of Singapore, within walking distance to the business and civic district. Raffles Hotel Singapore is within walking distance to several attractions such the Merlion Park, Esplanade Theatres, Gardens By the Bay and Marina Bay Sands. There are several shopping malls within 5 mins walk from Raffles Hotel Singapore.  Raffles City Shopping Centre, Bugis Junction and Suntec City are a stone’s throw away from the hotel.  Other than the shopping malls, there is no lack of eateries to suit all budgets within and nearby the hotel. There are also several 24-hour convenient shops across the street from Raffles Hotel Singapore. Raffles Hotel Singapore is very well connected by buses and the MRT subway system in Singapore, making it an excellent base to explore the country.

Raffles Hotel Singapore was renovated and reopened in 2019, bringing a refreshing new life to the hotel. The hotel reopened in Aug 2020 with some very good staycation deals after two months of government efforts to curb the COVID-19 in Singapore. The hotel is offering 1-for-1 night stay, coupled with daily breakfast and a $100 dining credit, making a staycation in Raffles Hotel Singapore affordable.

Raffles Hotel Singapore Facade

The Presidential Suite – Sarkies Suite

I originally booked a 1-bedroom Residence Suite and was pleasantly surprised to learn that I was upgraded to the epitome of luxury, the 1-bedroom Presidential Suite. The Presidential Suite is named as The Sarkies Suite after the original owners of Raffles Hotel Singapore and is the one of the two 1-bedroom Presidential Suite in Raffles Hotel Singapore. The 1-bedroom Presidential Suite located in the Main Building, overlooking the tranquil Palm Court and Raffles Hotel’s legendary porte-cochère. The 1-bedroom Presidential Suite in Raffles Hotel as a massive floor area of 260m² spreading across a foyer, parlour, dining room, bedroom, dressing area, balcony and pantry.

The public area outside the Presidential Suite is mostly empty during my stay at the Sarkies Suite, feels like having additional private space outside the suite

The Foyer

I was ushered by one of the staffs at the main entrance of Raffles Hotel Singapore directly to the Presidential Suite for an in-suite check-in. The main door to the suite opens the foyer decked in a black and dark grey colour theme. The foyer, furnished with a green table and a white couch, is where guests changed into their in-suite slippers. The dark-themed foyer coupled with the chandelier gave me a preview of how posh the Presidential Suite will be. Three large window planes let in natural lighting and allow residents of the suite to lookout into Raffles Hotel’s porte-cochère.

The dark colour themed Foyer gives the entrance a sense of classiness
View of the Raffles Hotel Singapore’s porte-cochère from the Foyer
Old school switches furnished in gold plating in the Foyer

Powder Room

From the foyer, the black and dark grey colour theme extends to a small corridor that leads to the Parlour of the suite. There are two doors along this corridor with the door closest to the foyer leading to the Power Room. The dark colour theme from the Foyer extends into the Powder Room, matched with a couple of wall-mounted lightings plated in gold, making this small space an elegant feel. The fore part of the Powder Room is furnished with a large mirror and a marble sink as well as a wooden round side table where the hotel places a box of tissue on. Further into the Powder Room is another door that leads to a toilet equipped with bidet function. Despite the dark theme, the Powder Room is very well lited and does not feel claustrophobic. 

The Powder Room has another toilet further in
Bidet controls in the Powder Room


The door next to Powder Room along the corridor that ushers residents into the Parlour lead to the in-suite Pantry. The Pantry is equipped with some kitchen facilities such as a full-size fridge, dual kitchen sink, electric kettle and a microwave oven. The Pantry even has its own wine fridge. Raffles Hotel Singapore provides a full set of crockery, with cups and various wine glasses in this pantry. The pantry is also fitted with a Nespresso machine for guests to enjoy with the complimentary Nespresso capsules and tea. There is another door in the Pantry for butlers to gain access into the Presidential Suite to serve its residents’ in-room dining.

Dressing Room

The third door along this corridor opens into the Dressing room, which essentially is a walk-in wardrobe. Furnished with open cabinets and open shelving space, the Dressing Room is meant for residents of the Presidential Suite to hang their coats and jackets. This space also provides an additional storage area for guests to hang their clothes and stow away their luggage. There is another entrance into the dressing room from the other corridor that leads to the Bedroom.

The Dressing Room is an additional space for residents of the Presidential Suite to hang their clothing

The Parlour

At the end of the short dark-themed corridor, residents of the Presidential Suite is ushered into a bright, elegant and spacious Parlour, decked out in yellow lighting. The Parlour in the Presidential Suite occupies a bulk of real estate in the entire suite. The high ceiling in the Parlour makes the already expansive living room feels even bigger. In the centre of the Parlour is a pair of black with gold patterned five-seater couch, placed to face each complimented with a large black marble coffee table. This placement makes the Parlour an ideal place for residents of the Presidential Suite to entertain their guests. The addition of a cushioned stool comfortable enough to sit three beside the pair of five-seater couch allows residents of the Presidential Suite to entertain more guests. Placed near a couple of pillars in the Parlour is a pair of white and brown cosy armchairs with a coffee table in between. I find the placement of these armchairs an excellent spot for residents to read one of the books on the shelf or one of the literature Raffles Hotel Singapore places on the coffee table.

Another view of the Parlour in the Presidential Suite in Raffles Hotel Singapore
The Parlour in the Presidential Suite from the entrance corridor
The two armchairs in the Parlour before the Dining Area
Even the chandeliers in the Parlour and the Dining Area of the Presidential Suite in Raffles Hotel Singapore looks like a piece of artwork

A pair of large wall cabinets quietly sits on either side of the 55″ TV in the Parlour, facing the couch area. Rather than leaving them empty, Raffles Hotel Singapore furnishes these cabinets with books, antiques and art pieces, making the vast Parlour appear less empty. These cabinets serve more as a decoration than functional. The 55″ TV appears a tad small due to the large space in the Parlour, especially when viewed from the couch facing it. Walking into the Parlour feels like walking into an art exhibition hall. Raffles Hotel Singapore adorned the Parlour of the Presidential Suite with numerous art pieces and antiques, exuding a heavy sense of luxury. 

There is a 55″ TV and a pair of wall cabinets in the parlour of the Presidential Suite
Shelving with some antiques in the Parlour

A work desk can be found behind the black five-seater couches furthest from the TV. The wooden work desk is of a good size, allowing guests in the Presidential Suite to do some decent work. USB and HDMI inputs are tucked underneath a removable wooden panel on the desk. There are, however, insufficient power outlets on the desk. Guests wanting to keep their laptops charged can use the power outlet on the wall behind the desk. Guests can connect their laptops wirelessly to the TV in the Parlour via a touch of a button on the tablet.

Work desk in the Parlour of the Presidential Suite

Dining Area

There is a sizeable space dedicated to the Dining Area in the Presidential Suite tucked in the corner of the Parlour furthest from the main entrance. The Dining Area is delineated by a pair of pillars and a couple of screens. The size in the Dining Area is large enough for Raffles Hotel Singapore to furnish with an elongated wooden dining table that comfortably sits 12 diners. There is space for guests to move around and mingle before dining in this area, and even space for the hotel to place two additional dining chairs. The elegance of the Presidential Suite extends into the Dining Area. Raffles Hotel Singapore decorated this area with the same chandelier like the one in the Parlour. A large painting hanging on the wall brought colour to the Dining Area. A frosted large mirror hangs on the other wall also contributes to the elegance of the Dining Area and at the same time, makes the area appear bigger.

The large dining table in the Presidential Suite that sits 12 pax


The Bedroom in the Presidential Suite is tucked in one corner of the suite, accessed via another corridor parallel to the one where residents enter the suite from. In the centre of the Bedroom is a two posture King Bed placed in front of a brass wall feature, which enhances the elegance of the Bedroom. The two posture bedding in the bedroom is a great choice as it does not block my view of the TV when lying on the bed. The mattress on the King Bed is firm and comfortable, provided me with a great night’s sleep. There are four pillows on the King bed, which are too soft for my liking. Raffles Hotel Singapore does provide its residents with a pillow menu, as stated on its website. However, this pillow menu is nowhere to be found in the Suite. I had to call the butler to ask for a firmer pillow. A pair of side tables with identical large bedside lamps are placed on both sides of the King bed, providing additional storage space for residents of the Presidential Suite. I like the design of hiding the charging ports in the top drawer, as it does not make the Bedroom look too messy. Residents, however, need to leave the drawer open when charging their lifestyle devices on the bedside tables. A pair of reading lights, providing residents with extra illumination, are also found on the headboard of the King bed.

The King Bed in the Bedroom

The space in the Bedroom is large enough for Raffles Hotel Singapore to place a comfortable three-seater couch and a coffee table in front of the King Bed, facing the 55″ TV with a Bang & Olufsen soundbar tucked in one corner of the Bedroom. Despite the addition of the couch and coffee table, there is ample space for residents of the Presidential Suite to move around in the Bedroom. The placement of the TV in one corner of the Bedroom allows residents to be able to watch TV on the King bed and having an unobstructed view of the courtyard through one of the four large window planes in this part of the Bedroom at the same time. A table is found next to the entrance to the Bedroom, which the top part can be flipped open to expose a mirror. The design of this table so flexible that residents can choose to use it as a dressing table or another table to place their stuff on.