[Accommodation Review] Fairmont Singapore (Royal Suite), Singapore (15 – 17 Apr 22)

Location

Fairmont Singapore sits conveniently on top of the Raffles City Shopping Mall in the heart of Singapore. There are plentiful shopping options and food options within the shopping mall, perfect for staycationers. The hotel is also located within proximity of other shopping malls such as Marina Square, Millenia Walk and Suntec City, offering guests of Fairmont Singapore a lot more shopping and food options. The City Hall MRT station under Raffles City Shopping centre, being one of the interchanges, can take guests at Fairmont anywhere in Singapore. In terms of attractions, the Gardens by the Bay, Singapore Flyer, and the historic Civic District are all within 15 mins walk from the hotel.

The Royal Suite

The rooms and suites at Fairmont Singapore are housed in two towers. Most of the rooms are located in South Tower, with their Junior Suite being the highest category in the South Tower, and the larger suites are situated in the North Tower. The Royal Suite, one category below the Presidential Suite at Fairmont Singapore, is located at the North Tower, which has better views of the Marina Bay area of the two towers. The Royal Suite we checked into is perched on the hotel’s top floor and has a generous 152m2 of real estate property. The spaciousness immediately wowed me in the Royal Suite offers when I opened the doors to the Suite.

Entryway

The entryway to the Royal Suite reveals an earthy and cosy tone to the suite. I like how the earthy tone in the Royal Suite makes the suite look contemporary while adding a sense of luxury at the same time. A bronze coloured metal table topped with a classy marble lamp provides illumination to this part of the suite and doubles up as art decor. A huge portrait of a black and white photo of Gardens by the Bay was found on the entryway walls, adding life to the otherwise cold wall. Such portraits are found throughout the Royal Suite and feature landmarks nearby Fairmont Singapore. Further down the entryway, before it opens up to the spacious living room in the Royal Suite, a door opens to the powder room that we missed the first time we were in the suite. We only noticed the powder room when we spotted the door handle.

The addition of this simple marble lamp brings a sense of luxury to the Royal Suite in Fairmont, Singapore.
I like the controls in the Royal Suite, which are both contemporary and easy to operate.

Powder Room

The powder room provided us with additional toilet facilities in the suite. Its convenient location in the entryway, behind the couches in the living room, meant we did not have to use the toilet in the bathroom. The use of light grey coloured marble, complete with a black marble sink countertop that seems to float in the air, portrays a sense of luxury in this power room. The powder room is simple yet functional. Other than the sink, we found a toilet and a Hollywood-style mirror with LED light here.

The Living Room

At the end of the entryway to the Royal Suite, what caught our eyes was the massive living room, occupying a bulk of the real estate in the suite. The fan-shaped layout of the living room in the Royal Suite is furnished with not one but two couches capable of sitting up to five adults comfortably on each couch. The grey coloured fabric couches complemented the colour theme in the Royal Suite very well. Furthermore, each of these couches comes with its coffee table (yes, there are two coffee tables in the enormous living room), allowing the occupants to host many guests. And as if these two couches were not sufficient, the huge black velvet ottoman in front of the couches provided more sitting space. In addition, the brown leather single seat armchair is furnished on the side of the couch, while another single-seat dark grey velvet ottoman sits on the other side of the other couch, providing even more sitting space. Finally, I like the inclusion of the two marble top black round side tables by the couches, which offer functional space for guests to place their drinks and add a sense of luxury to the living room area of the Royal Suite.

The living room in the Royal Suite is both functional and luxurious

In front of the couches and facing the entryway, placed by the wall, is a huge black wooden cabinet with gold trimmings. When opened, this huge cabinet reveals a huge LED TV. Although the hotel’s website listed 55″ IP TVs equipped in the Royal Suite, this TV in the living room must have measured at least 72″. The TV is where we got most of our entertainment in the suite and can be swivelled to face the dining area or the work desk in the living room. There are numerous local and international, both free to air and paid cable channels to entertain guests of the Royal Suite 24/7. The addition of four cabinets beneath the TV gave us more options to stow our knick-knacks.

Dining Area

I like how Fairmont distinguishes the dining area from the living area without breaking the flow in the living room space. A black wooden waist height shelving, which looks like storage for wines, segregates the living room from the dining area. With six comfortable light grey fabric chairs, the dark brown dining table allowed us to dine in comfort in the Royal Suite at Fairmont Singapore. The added golden tip legs to the dining chairs continued the elegant theme in the entire suite. I find the size of the dining table to be just right and not overly huge. The dining table is large enough to seat six pax comfortably without having us engaging in elbow wars to fight for space at the table. The classy industrial styled glass and brass chandelier above the dining table serves more like a luxurious touch than illumination (the dining area is already very well illuminated by the ceiling lights).

Dining area in the Royal Suite at Fairmont Singapore

Pantry

Most of the 5-star hotels in Singapore only equip a pantry area in their Presidential Suites. We were elated to find a pantry in the Royal Suite at Fairmont Singapore, rather rare. The pantry area is sizeable and gives a homely touch to the Royal Suite. The purpose of this pantry area function as a space for us to get our drinks and heat food rather than being a kitchen. Fairmont Singapore pampers its Royal Suite guests with top of the range TWG tea bags and a Nespresso coffee machine in the pantry. The kitchen island between the dining area and the pantry provided additional space to stow our snacks and drinks. A counter occupies the bulk of the pantry with a deep kitchen sink, which we used to wash our cups and mugs. There is massive storage space in the pantry area, which we underutilised. I thought the foldable wooden doors that conceal the pantry area very well were a clever idea as it blocks out the mess in the pantry when occupants of the Royal Suite hosts guests to dinner in the dining area.

Pantry in the Royal Suite at Fairmont Singapore

Apart from the coffee and tea, we also get our water from the in-suite water dispenser in the pantry, which provides hot and cold water and sparkling water. There is no need for an electric kettle in the Royal Suite (which we did not find) as the water dispenser can dispense hot water. As part of Fairmont Singapore’s green efforts, one-time-use plastic bottles are replaced with glass bottles where we can top up water from this dispenser are provided in the suite. There are no cookers installed in the pantry area. Instead, we were pleasantly surprised to find a microwave oven in the pantry area. A full-size fridge sits quietly inside the pantry, providing ample space for us to cool the 1.25l coke we bought from the supermarket. We also found another entrance to the Royal Suite in the pantry. I guess this is where the chef gains access during in-suite catering.

Work Area

A leather-clad large work desk sits at the other end of the living room in the Royal Suite, past the lounge area. Matched with a comfortable leather chair, the work desk overlooks the living room and is a great spot for guests to catch up on some work. The area where the work desk is placed is very well illuminated thanks to the two ceilings that provide lighting directly above the work desk, rendering having a desk lamp redundant. There is a power outlet accessible from the surface of the work desk that provides power for guests to charge their laptops. However, I found little utility for this power outlet, as it is not deep enough for me to plug in my MacBook power brick.

Work desk in the living room of the Royal Suite at Fairmont Singapore

Media Room

I was pleasantly surprised to find a small room in the living room of the Royal Suite dedicated to binge-watching TV. The media room, sparsely furnished with a sofa and a TV, resembles a movie theatre. To add icing to the cake, the sofa in the media room can be converted into a daybed which we have left in a bed mode throughout our stay in the Royal Suite, where we spent hours and hours lazing on getting entertained by the numerous channel on the 55″ LED TV. Fairmont Singapore has created a cosy media room by installing lighting controls that have a relax mode, ideal for binge-watching. I thought the tastefully furnished wall shelving, decked out with artefacts and books, brings a sense of homeliness to this media room. There is even a small coffee table in the media room for guests to place their drinks or popcorn while watching movies from the movie channels. This media room can be isolated from the rest of the Royal Suite by closing the sliding doors.

The media room in the Royal Suite at Fairmont Singapore

Bedroom

Perhaps the most awkward part of the Royal Suite would be the bedroom, which does not seem to be an extension of the Royal Suite. The bedroom in the Royal Suite is essentially Fairmont Singapore’s Deluxe Harbour View Room, giving the hotel the flexibility of selling the room as a deluxe room when isolated from the rest of the Royal Suite. The bedroom still carries the design theme in the rest of the Royal Suite. The bedroom has everything that we wanted for a comfortable stay. A bulk of the bedroom is dedicated to the sleeping area, where a standalone king bed sits in the centre of the bedroom. I like the cocoon design of the headboard, which I feel further enhances the sleep quality I had on the already comfortable king bed. The standard pillows felt a tad too soft for my liking, but thankfully, Fairmont Singapore has a pillow menu from which we could choose firmer pillows. The placement of the king bed made full use of the advantage of the stunning view where we were able to lie on the bed and look out into the unobstructed view of the night scene of the Marina reservoir area.

Bedroom in the Royal Suite at Fairmont Singapore

The side tables are built into the headboard, giving us space to charge our lifestyle devices with the power outlet installed into the headboard. The real estate of the bedside table is not the best, but sufficient for us to use for charging our mobile phones. One of the bedside tables is furnished with a wireless charger where we can charge our iPhones. I like how the reading lights are fitted onto the headboard, freeing up space on the small side table surface. The controls for curtains, lighting, and privacy switch are conveniently fitted onto the headboard, where we can control aspects of the bedroom without getting out of bed.

Room control on the headboard above the bedside table

We found an L-shaped fabric couch furnished in one corner of the bedroom, giving us an additional option to watch the TV. The couch is fairly large and very comfortable to sit on. In addition, I like the inclusion of the brown wooden table, which can be used as a coffee table or a place where we can have meals while watching TV in the bedroom. Together with the table, the couch provided us with the option to watch TV; they also gave us more space to place our bags. A 55″ TV, with the same entertainment options as those in the living room of the Royal Suite, is fitted in the bedroom, mounted onto the side of the wall in order not to obstruct the view of the Marina Bay area from the king bed. At first, we thought this design was a little strange as this limits the “watchability” of the TV from the King bed. Then, however, we discovered the swivel mounting that allowed us to angle the TV facing the bed.

The 55″ TV in the bedroom is mounted on the side of the wall.

Another work desk in the bedroom extends out of the wall where the TV is mounted. I like the placement of this work desk, as it faces the fantastic view of the Marina Bay area. Working on this desk looking out into the Marina Bay area allowed me to consolidate my thoughts while staring into the view, especially at night. This work desk has a certain elegance, coupled with the brass table lamp that sits quietly at one corner of the desk, serving more as an ornamental piece than providing illumination. The lighting on the ceiling, shining directly onto the work desk, provided sufficient lighting in this area. The power outlets completed with USB charging outlets at this work desk are built onto the walls, providing me with the power to charge my MacBook while working on it.

There is another minibar cabinet in the bedroom. The minibar and filtered water facilities are housed in a piano black with gold trimmings cabinet. The materials used for this cabinet, especially the gold trimmings, made the cabinet look posh. The tan-brown leather covering the cabinet’s interior gave it a luxurious feel. Other than the usual cups and mugs, we found another Nespresso machine and a tap with filtered water on the top shelving of the cabinet. Only the left side of the bottom half of the cabinet can be open, where a functioning mini fridge sits quietly, cooling our drinks. Despite having the convenience of getting our coffee fixed and chilling our drinks without the need to leave the bedroom, we found little to no utility in this minibar area as we got most of our drinks from the pantry in the living room the Royal Suite. Moreover, the filtered water tap in the bedroom did not seem to work.

The wardrobe in the Royal Suite is found behind the king bed, placed along the entryway to the third door into the suite. The dark brown coloured wardrobe was beautifully designed to resemble a showcase with both enclosed and open space. Two slim cabinets are enclosed in glass panelled doors on either side of the wardrobe. The storage space in the slim cabinets are limited, and only one side of the cabinets has an additional drawer to put away smaller clothing item. At first glance, the slim wardrobes might not provide sufficient space for guests with more clothing. Fairmont Singapore catered an open wardrobe space for us to hang more clothing between the two slim cabinets. Beneath the open part of the wardrobe, we found an additional drawer to stow smaller clothing items and a larger drawer that houses the in-room safe. We spotted another cabinetry further down the entryway, closer to the door to the suite. This cabinet, which can be missed easily if not for the handle, houses the ironing equipment.

Bathroom

The bathroom in the Royal Suite adopts a similar colour scheme as the powder room. The greyish-white marble walls and floor and the black marble sink countertop coupled with dark brown coloured wooden fixtures gave the bathroom a refreshing and luxurious look. The bathroom looks bright and clean with these colour combinations. Contrary to the lower tired suites such as the Ambassador Suite and the Governer Suite, the bathroom in the Royal Suite is a tad small for the size of the suite. Unlike the bathroom in both Ambassador and Governor Suites, which are equipped with two sinks, there is only one sink in the bathroom of the Royal Suite. Nonetheless, I felt the bathroom was very laid out, given the space allocated to this area of the suite. I thought the presence of mirrors in the bathroom made it feel larger than its actual size. The sink is immediately visible from the entrance to the bathroom, separating the wet and dry areas of the bathroom. I like how Fairmont Singapore did not fit in two sinks for the sake of doing so, which compromises the space available on the countertop. The single sink design created more countertop space, which is practical. A huge round mirror fitted with LED lighting hangs above the sink. Amenities like toothbrushes, comb, vanity kit, shaver and an additional set of bath amenities are neatly placed at the sink countertop. There is also a power outlet to charge electric shavers.

Bathroom in the Royal Suite at Fairmont Singapore

Fairmont Singapore dedicated the wet area to the left of the sink, housing a standalone deep soak bathtub and both the rain shower and regular showerheads. I find it fascinating that despite the semi-open wet area, we do not find any of the water being splashed all over the place outside the wet area when showering. I also thought co-locating the bathtub, and the shower within the same space was a thoughtful design. It provided us with the convenience of stepping out for a shower after soaking in the tub and, at the same time, prevented unnecessary dripping of water in the bathroom. In addition, I like the generous space provided by the metal ledge by the showerheads, which gave us sufficient space to place our toothbrush set next to the bath amenities. The space to the right of the sink, also a semi-open concept, is where the toilet is found. The toilet spaced function without any unnecessary furnishings, generating more sense of space in this area.

Balconies

Of all the luxurious features in the Royal Suite, I like the great number of balconies. The Royal Suite at Fairmont Singapore has not one but a whopping four balconies spanning across the entire length of the suite. All the balconies in the Royal Suite have the same dimension. There is one balcony in the bedroom and dining area of the suite and two in the living room. The vast number of balconies in the Royal Suite enabled us to view the surroundings. The balconies in the living room and dining area in the Royal Suite that we were assigned mainly face the city. This is where we got a great view of the swimming pool, where we used to determine the crowd levels of the pool to decide if we should hit the pool. One of the balconies in the living room has a partial view of the Marina Bay Area. The balcony in the bedroom has the best view of the four balconies, which face the Marina Bay area, where we can see as far as Indonesia.

Night view of the Marina Bay area from the balcony in the bedroom
View from the balcony in the living room
View of the Marina Bay Area and the sea from the balcony in the bedroom

Service

Personal care kit in the Royal Suite provided by Fairmont Singapore

I can hardly find any fault for the service we received at Fairmont Singapore. Fairmont Singapore honours the Accor loyalty programme very well. As Accor’s highest tiered member, we were given early check-in and late check-out. The hotel staff came across as sincere and welcoming, especially those we interacted at the reception. We found a personal care kit in the suite, allowing us to disinfect the surfaces. However, I did find it peculiar that there were no welcome amenities such as fruits like in our previous stays with Fairmont Singapore this time around. Before arriving at Fairmont, I spoke with Amanda to clarify my doubts concerning our staycation. Amanda was personable and patient in answering all my queries. When we arrived at the hotel, Amanda immediately introduced herself to us.

Alfie and Jean warmly welcomed us during our check-in. There were some issues with the floor allocation that we had requested. Both Alfie and Jean, instead of shrugging us off, understood the situation and immediately checked their reservation system to see if they were able to accommodate our request. This gesture demonstrated the hotel’s commitment to customer service. It did not take them too long to find a suite on the hotel’s highest floor, which we preferred. Alfie and Jean were patient with us, listened to our perspective on what was communicated with us the day before and resolved the issue of the floor allocation.

During turndown service timing, we were visited by the housekeeping staff, Myra. It is always pleasant to see Myra in the evenings when she checks if we need to top up any supplies or if we require housekeeping for the suite. Myra was warming and displayed a bubbly personality, despite the hard work she had to put into pushing the heavy housekeeping cart around. When supplies we require are not available in her cart, Myra offered to run to her store to ensure we had what we requested.

The Fairmont Gold Lounge staff were always welcoming and the reason our visits to the Gold Lounge are always enjoyable. I met Alfie at the Gold Lounge, who immediately recognised us earlier during the day from the check-in. Alfie always displayed a welcoming vibe whenever we bumped into him at the lounge. He would always get us the best sittings, ensure our time at the lounge was enjoyable, and often checked with us if we required more food and drinks. Syakirah tirelessly introduced the food that was being served. She checked with us if there were any dietary restrictions on the first day and remembered our restrictions every time we visited the lounge. Gems like Alfie and Syakirah made our stay in the Fairmont Gold Lounge enjoyable. Despite having a limited selection for breakfast, we felt food tasted better at the Fairmont Gold Lounge, thanks to the welcoming and warmth displayed by Alfie and Syakirah.

Unfortunately, the service at Prego left a sour note on our Fairmont experience, and it seemed service at the restaurant did not improve since our first visit one year ago. We were shown to our table during breakfast. The staff assumed we knew the breakfast ordering process and did not even bother giving us instructions for accessing the menu. Fortunately, another staff came around and took our orders minutes later. However, we were given a rude shock when we asked for more chilli sauce. Another staff gave us a saucer filled to the brim with chilli sauce. While we still had our breakfast, yet another male staff sneaked up to our table and replaced the QR code for the lunch menu without acknowledging our presence at the table. Staffs at Prego appear to be cold and unwelcoming.

We met James at the reception later in the evening to enquire about our late check-out timing, and at the same time, I related my experience at Prego to James. James always has the warmest smile, efficiently confirmed the late check-out timing and extended my keycard. When it comes to my experience at Prego, James came across as sincere and listened with much empathy. He was not defensive, nor did he attempt to cook up any excuse for the team at Prego. I was pleasantly surprised that Jame brought up our concerns to the Operations Manager at Prego, who called us the next day. Paolo was apologetic and took responsibility for the experience we had at Prego.

Hotel Facilities

Fairmont Gold Lounge

Guests in the Royal Suite are entitled to lounge access at the exclusive Fairmont Gold Lounge, which is only accessible to guests staying in rooms and a suite with lounge access. The Fairmont Gold Lounge is not accessible even to the Accor loyalty programme’s highest tier members. The Fairmont Gold Lounge is located on the 25th floor of the South Tower, which was previously closed when we stayed at Fairmont last year as the hotel designated the South Tower for quarantine purposes. The hotel tightly controlled access to the Lounge, where we were required to use our keycard. This tight access control by the hotel makes the Fairmont Gold Lounge feels very exclusive. The lounge feels homely and cosy. Most of the lounge is dedicated to dining, and we found a small corner next to the entrance to the lounge with a fireplace furnished with a small number of couches, coupled with warm lighting making this section extremely cosy. I can stay here reading the book for a whole day while sipping beverages that the lounge serves up to their guests. The Fairmont Gold Lounge is very quiet and a great place to relax and unwind. The lounge’s dining area gave us a choice of sitting at a proper dining table or a table with couches. Due to its well-appointed location within the hotel, we could catch a view of the Marina Bay Area from the lounge. Guests with lounge access can opt to have their breakfast at the lounge, which is less crowded but with a limited food choice. We could also enjoy bite-sized food during the evening cocktails timing at Fairmont Gold Lounge between 5.30 pm to 7.30 pm.

The cosy fireplace in Fairmont Gold Lounge

Swimming Pools

The swimming pools at Fairmont Singapore are accessible via the Willow Spa entrance at level 6 and another entrance at level 8. With the easing of COVID restrictions, we did not have to pre-book our pool slot timings. Fairmont Singapore has two circular swimming pools, a wading and a lap pool. The wading pool is safe for children to play in, while the lap pool can allow guests to do some decent laps as part of their swimming outwork, provided there aren’t many people around. Despite having 30 pairs of sundeck chairs and three cabanas at the pool area, we found difficulty getting a decent spot for suntanning at the pool area, partly due to the increased crowds during the long weekend and partly due to the pool being shared with Swissotel Singapore. The best spots for suntanning are around the wading pool area, as there aren’t any buildings or trees around to block out the sun. I noticed the best time to hit the pool for suntanning is around 1 pm when guests would have checked out, and the next batch of guests have yet to check-in.

The swimming pool at Fairmont Singapore viewed from the balcony of our Royal Suite.
The wading pool at Fairmont Singapore

Gym

The gym in Fairmont Singapore is located on the 6th floor, and the hotel has a fairly large gym by any hotel standards. I find the split level gym very well organised in terms of the workout areas. The strength/conditioning and mind-and-body space are located on the entrance level of the gym, whereas the cardio workout area is located on the lower floor of the gym. There is even a studio in the gym for guests who want to do some group workouts together. The gym is well-equipped with plentiful weight machines and free weights for guests to do a total body workout, while the numerous treadmills, cycles, and step machines allow guests to perform cardio workouts. Fairmont Singapore also provides fitness attires for hotel guests for their workouts. I find the gym’s scale is very impressive and matches any fee-paying gyms.

Willow Spa Facilities

Willow Spa is Fairmont Singapore’s in-house spa treatment. Guests at Fairmont Singapore can use the Willow Spa Facilities found inside the changing rooms. There are three hot pools with jacuzzi facilities and one cold pool to regulate body temperature. I also found a steam room and a sauna inside the changing room.

Breakfast

As guests in the Royal Suite, we were given two venues for breakfast. Breakfast is served at the Prego between 6.30 am to 11.00 am for all guests at Fairmont Singapore. Fairmont Singapore adopts an ala-carte buffet style during breakfast at Prego, where we were given a choice of sets of western to local dishes for breakfast. We can always get more food from the menu if we need more food. I find the breakfast at Prego to be mediocre at best. The latte I ordered is flat, and the dim sum dishes are soggy. On the other hand, the western options and the eggs benedict were done perfectly.

Our breakfast at Prego

As our suite comes with lounge access, we can also opt for breakfast in the Fairmont Gold lounge. The breakfast selection at the Fairmont Gold Lounge is limited to American breakfast and a platter of bread and fruits elegantly presented in a three-tiered tower. Staff at the lounge always checked in with us if we needed to top up any bread or food. Despite having a smaller selection, I felt breakfast at the lounge tasted more delicious than that in Prego. I like the ambience for breakfast at the Fairmont Gold Lounge, where it is more relaxed, and the staffs are a lot more welcoming than at Prego. Breakfast timing at the Fairmont Gold Lounge is between 6.30 am to 10.30 am.

Overall

My experience at the Royal Suite at Fairmont Singapore was excellent. The earthy themed Royal Suite feels luxurious and cosy. What I like most about the suite is the amount of functional space available. The media room is cosy and felt like a small movie theatre when we watched TV in it. The bed is comfortable and provides us with excellent sleep quality. The generous amount of four balconies that came with the suite provided us views of downtown Singapore and as far as Indonesia on a clear day. Service at Fairmont is as impeccable as always and is very consistent with our previous experiences. The staff at the front office were warm and welcoming. The Fairmont Gold Lounge staff are sincere and made our stay at the lounge enjoyable. The hardworking housekeeping staff ensured the Royal Suite was cleaned thoroughly and topped up daily supplies. Prego is still as disappointing as ever, with staff giving us a feeling that they are there to do their job and not remotely interested in providing any service.

[Accommodation Review] Conrad Centennial Singapore (Centennial King Suite), Singapore (25 – 27 Mar 22)

Location

Conrad Centennial Singapore is very well located in the heart of Singapore in the Marina Square area. The Marina Square Shopping Mall and Suntec City Shopping Mall offer visitors tons of shopping and dining options within a stone’s throw from the hotel. Nearby the hotel, visitors can find the famed Marina Bay Sands Shopping Mall and Raffles City Shopping Mall within mere minutes of walking from the hotel, adding to the long list of shopping and dining options for guests at Conrad Centennial Singapore. In addition, there are two MRT stations, Promenade and City Hall MRT stations, within a 3 to 5-minute walk from the hotel, making connectivity to the other parts of Singapore convenient for guests at the hotel. Conrad Centennial Singapore was renovated in 2018, giving the outdated rooms and suites a refreshing and relaxing feel.

Conrad Centennial Singapore Façade

The Conrad Centennial Suite

The refreshed 63m2 Conrad Centennial Suite was renovated in 2018, exuding a minimalistic and clean vibe throughout the entire suite. Gone were the outdated and clustered furnishings that made the suite feels smaller. The last time I stayed in the Conrad Centennial Suite was in 2014 (read about it here), where the décor feels outdated even for 2014. I liked this refreshed feel of the suite, which brings out the true size of the Conrad Centennial Suite.

The Living Room

The living room is the first part of the suite that greets us as we enter through the main entrance to the Conrad Centennial Suite, which is undoubtedly the largest part of the suite where first impressions are formed. Gone were the ugly yellow walls with dated furniture, replace them are the more contemporary beige coloured walls and minimalistic lounging furniture. I like the refreshed living room, exuding a comfortable and modern vibe. The hotel did a fantastic job in using space in the suite.

The living room in the Conrad Centennial Suite

The minibar area is flushed into the walls, which in no way hampers entry into the Conrad Centennial Suite. It also makes the entryway look cleaner and neater. The minibar area has your usual suspects as what one would find in any hotel establishment, a fridge, coffee machine and kettle. I like using the drawer-styled mini fridge (which, unfortunately, struggles to chill our drinks). Convenient for us to access our drinks. Above the fridge is another drawer where we would find cups, tea and coffee. Nespresso coffee machines seem to be the gold standard in most hotels these days, and the more posh hotels would equip their suite with higher-end Nespresso machines. Conrad Centennial Singapore is no exception. An entry-level (good enough) Nespresso machine sits on the minibar area, providing me with the caffeine I need in the mornings. I like the empty shelving opposite the mini bar area, which provided ample storage space for the snacks we brought for this staycation.

Now to the main part of the living room. I thought flushing the furniture against the wall was a clever way for the hotel to create space in this part of the suite. Tucked in one corner is a large work desk for me to do some work. The space-saving study light provided additional illumination without taking up too much space. The only power outlets in the living room are located on the study table, which allows me to charge up my laptop while rushing my assignment.

Work area in the living room
The chair is comfortable for me to spend hours in the suite completing my assignment.
Real estate on the work desk

The bulk of the living room is occupied by the extra-long day bed cum sofa that runs along the entire length of the living room. The use of remote-controlled blinds and sheers, when opened up, lets a lot of daylight into the living room with an unobstructed view of the surroundings. The sofa is very comfortable to sit on and certainly very comfortable to laze on while watching the numerous channels on the 55″ LED TV mounted onto the wall. The inclusion of the L-shaped ottoman provides more sitting space, but it is also perfect for one to laze on. We requested extra pillows and blankets from the hotel to make ourselves comfortable lazing on the sofa and watching TV (the aircon is very strong in the living room). I like using a single movable table in place of a coffee table light enough to be shifted along any part of the sofa, allowing us to “customise” how we want to use the sofa space. There is no need for another coffee table, which will spoil the minimalistic Japanese Zen vibe. It will also be a waste of real estate in the living room. I also liked the running lights underneath the entire length of the sofa. It provides illumination but gives the entire living room a clean and comfortable feel.

The main living room
View of the Marina Square area from the living room

Conrad Centennial Singapore can fit a small dining table in the living room with the clever use of space and the thoughtful choice of furnishing. I find the dining table is of the right size, large enough for two to enjoy a decent meal on and yet not taking up too much space. I particularly like the dining table as it doubles up as an additional workstation should both need space to do our work.

A small dining table in the living room

Bedroom

While most of the changes to the Conrad Centennial Suite in Conrad Centennial Singapore are done in the living room, the bedroom received some subtle updates. The first noticeable change in the bedroom is the doors. Replacing the 80s styled wooden doors are the modern sliding doors that would become “invisible”, freeing up space for the hotel to get creative with the space in the suite. The use of the colour tone in the bedroom is coherent with that of the living room, giving the bedroom a very comfortable and cosy feel. The use of mirrors on either side of the bed not only made the bedroom looks larger it also allowed guests of the Conrad Centennial Suite to tidy their attire before heading out. I like the clean headboard by the bed, making the bedroom look simple and clean. The king bed looked like two twin beds combined into a king bed, which is still very comfortable and provides great sleep quality. To ensure guests get better sleep, Conrad Centennial Singapore offers a menu of 14 pillow types for the guests to choose from (I opted for the Cuddle “U”, Japanese Tatami and buckwheat pillows). A couple of bedside tables stood guard beside the king bed, equipped with power outlets on top for us to charge our lifestyle devices.

The bedroom in the Conrad Centennial Suite at Conrad Centennial Singapore
A comfortable king bed
Controls and power outlet on the bedside table
Very extensive pillow menu offered by Conrad Centennial Singapore

The biggest update to the bedroom in the Conrad Centennial Suite is the wardrobe space and the TV placement in the bedroom. The TV used to be housed in a cabinet, placed in one corner of the bedroom, making it difficult to watch as it is angled. Although the new placement of the TV sacrifices the view of the city from the bed, I find this sacrifice is a great decision. After all, who will be lying on the bed looking out into metal buildings? In addition, the TV placement directly in front of the bed makes watching TV on the bed more pleasant.

Despite blocking the view of the city, I find the placement of the TV here makes getting entertainment more pleasant.
View of Suntec area from the bedroom

The biggest update to the bedroom in the Conrad Centennial Suite would have to be the wardrobe space. The renovated bedroom sees the inclusion of two huge wardrobes with a dressing table sitting in the middle. Compared to its pre-renovated predecessor, these wardrobes can swallow weeks of clothing. One of the wardrobes comes with drawers and a huge safe tucked in one of the drawers, giving more space to put our stuff. The other wardrobe houses the ironing gears and can use purely for the hanging of clothing. The top of the dressing table can be opened to reveal a mirror with LED lighting and houses the hairdryer. But for those who do not find a dressing table useful, this table can double up as a place to put some items or even for work.

Wardrobes in the bedroom got the biggest upgrade

Bathroom

I thought the bathroom received the least updates of the three main areas in the Conrad Centennial Suite. The sink, the bathtub and the toilet are where it was before the renovation. Despite not having many changes, the bathroom feels luxurious with the use of marble. The bathtub sitting at the far end of the bathroom is huge, and the water pressure ensures this huge tub gets filled up with water in no time. The walk-in shower enclosed in glass with regular and rain showerheads is at the end of the bathtub. The toilet still sits in the same corner with only the walls painted light grey. Perhaps the biggest change in the bathroom is the sink area. It still comes with dual vanity with the same amount of countertop space, but the sinks feel larger and more contemporary, totally in sync with the design throughout the suite. I find it disappointing that Conrad Centennial Singapore ceased to provide Shanghai Tang bath amenities (which is a fragrance I liked very much). The hotel also ceased giving its guests options on the bath amenities they prefer (I guess all in the name of saving the earth and reducing wastage).

The bathroom in the Conrad Centennial Suite

Service

Most of the staff in Conrad Centennial Singapore feels friendly and warm. They are not stingy with their greetings and certainly are not shy in engaging in small talks with their guests. Our first interaction with the great service around Conrad Centennial Singapore is at the check-in. While Fatimah was processing our check-in, she still managed to engage in small talk with us. Upon learning that we were returning to the hotel after eight years, Fatimahcan immediately recalled the suites before its renovation and how she agreed the suite required a make-oven. This talking does not seem to slow her efficiency in processing our check-in. She still manages to process the check-in without having us wait too long. Fatimah was very detailed in providing us with information on the lounge timings and the breakfast timings. She helped us book the time slots for afternoon tea and evening cocktail hours. I was pleasantly surprised that Fatimah could recognise me and greeted me by my last name the next day when I walked past the reception despite interacting with so many guests in between. Her greetings feel like a friendly greeting another when bumping on the streets.

We had a great time knowing Dila, who was at the swimming pool. Dila is a staff at the swimming pool and came across as bubbly and cheerful. We knew we would enjoy our time at the pool when we bumped into Dila. She was not shy in striking a conversation and felt genuine when she asked how our day was. I was surprised that Dila remembered our name and room number the second day at the pool. The moment we were at the pool, Dila warming welcomed us to enjoy the pool. I even overheard her telling her colleagues our room number and that she had verified our booking slot. Other than Dila, the staff at the swimming pool were great. They helped us look for a perfect spot for suntan and even brought us a nice cold drink. In addition, the pool staff were attentive and were seen patrolling the pool to top up water for guests.

We were well taken care of by Charmaine, the staff at the Executive lounge. Charmaine found us a great seat with an excellent view on the first day we were at the lounge for afternoon tea. After settling in, Charmaine checked with us about our food allergies and ensured this message was passed to her colleagues. after getting our orders for drinks, Charmaine brought the food to us and took the time to introduce food to us. She even popped by to check if we needed more food and how we found the food.

Most of the staff we met at the Conrad Centennial Singapore were pleasant and welcoming, less one of the reception staff. Approached the reception to check for late check-out, the said staff only granted us an extension of 30 mins as a form of “late check-out”, stating the suite was already assigned for the next guest. When I asked to speak to the duty manager, the staff, instead of getting her manager approached her colleague standing next to her. after 5 mins, we were told the hotel could extend the late check-out till 3 pm, “but just for this time”, she told us. The staff came across as condescending, and I wondered if I had not asked the duty manager, she would not have taken the initiative to find a solution for my late check-out. What appeared to be easily resolved by her colleague was not done by her. We left the reception feeling being patronised.

I managed to speak to the duty manager about the staff. Manolo came across as empathetic and listened to my feedback without being defensive. While he attempted to explain the action of his staff, he did not come across as finding excuses and was apologetic the whole time we conversed. the way that Manolo handled my complaint showed how he deserved to be a manager. He was professional and keen to find out from the staff what the shortfall was and help her improve her people-to-people skill. Despite the small incident, we found the staff at Conrad Centennial Singapore were generally welcoming.

Hotel Facilities

Executive Lounge

Our stay in the Centennial Suite entitles us access to the Executive Lounge. The hotel adjusted the lounge operation timing due to COVID-19. The lounge provides afternoon tea from 2.30 pm to 4.30 pm and evening cocktails from 6 pm to 8 pm, where bite-size snacks are served. After which, the lounge would only serve drinks up to 10 pm daily. The Executive lounge is perched on level 31 of Conrad Centennial Singapore. The ambience at the lounge is relaxing and provides a great view of the hotel’s surroundings. The food served during the afternoon tea and evening cocktails was delicious. The Executive lounge in Conrad Centennial Singapore offers a great variety of drinks. It is a good place to chill.