[Accommodation Review] Sofitel Sentosa Resort & Spa (Villa Du Jardin), Singapore (24 – 26 Dec 21)

Location

The location of Sofitel Sentosa Resort & Spa feels somewhat secluded from the hustle and bustle of the popular Sentosa Island. The hotel is located in central-eastern Sentosa, which tourists would not visit due to the absence of attractions around the hotel. However, those staying in Sofitel Sentosa Resort & Spa would find peace and tranquillity on the hotel premises, partly due to the beautiful gardens within the hotel. There are no convenient stores or restaurants nearby the hotel, and the nearest “civilisation” is located around 20 mins walk from the hotel, at Resorts World Sentosa. However, Sofitel Sentosa Resort & Spa does provide regular transport to the nearby shopping mall in mainland Singapore for guests to top up their supplies or dine.

Entrance of Sofitel Sentosa Resort & Spa

Villa Du Jardin

I have stayed at Sofitel Sentosa Resort & Spa on multiple occasions and stayed in almost every room configuration on the hotel premises. We checked into one of the three massive 300m2 2-bedroom Villa Du Jardin during this staycation. The villa has two parking lots right at the doorstep and a private pool. Although the villa from the entrance did not look luxurious, a simple single-storey building mainly in white, our impression changed when we opened the main door into the villa.

Entrance to our assigned Villa Du Jardin
Parking spot in front of Villa Du Jardin

Living Room

We were immediately wowed by the amount of space the Villa Du Jardin offers as we entered the villa. The living room open concept design looks very spacious, coupled with the high ceiling and the glass doors that gave us access to the private pool area that created an indoor-outdoor living concept, impressed us with a vast amount of space in the villa. The use of wood and dark red colour scheme in the living room with subtle hints of French-inspired decors makes this part of the villa feel cosy and classy at the same time. Our eyes were caught by the elaborate crystal chandelier hanging from the ceiling, giving the villa a luxurious feel. A couple of red fabric couches occupies the main bulk of real estate in the living room on top of a huge carpet. One of the couches faces one of the three 47″ LED TV in the villa, and the other faces the main entrance to the villa. The living room is where we gathered most of the time, getting entertained by the numerous local and international channels the TV offers. I like the large knee height marble top coffee table in the centre of the couches, which is functional and practical. This coffee table did not obstruct the view of the TV and gave us ample space to place our snacks on while watching movies on the TV. We can see the hotel’s efforts in creating a Christmas atmosphere in the villa with the Christmas decorations, from the real Christmas tree by the main entrance to the balloons to the Christmas Wreath at the front door.

The open living room in Villa Du Jardin at Sofitel Sentosa Resort & Spa

The TV sits on an open wooden cabinet at perfect eye level when watching from the couches. On the back of the TV, we found a generous amount of 36 bottled water that the housekeeping staff at Sofitel Sentosa Resort & Spa placed to keep us hydrated during our stay. The hotel did not skimp on topping up these bottles of water during housekeeping. A large work desk is perfectly placed in front of the powder room on the right side of the living room, which gave us space to do some work. As this is the festive period, we used this work desk to place some of our stuff instead of working. Sitting on one side of the work desk is an egg-shaped beer dispenser. The first capsule of the beer is provided complimentary to guests in the villa. Perhaps the most peculiar thing about the villa is that none of the villa’s telephones works. We called the reception and were told the staff would deliver a hotel iPhone to call them to communicate with the hotel.

The TV in the living room

Pantry & Dining Area

We have a small pantry in the villa, mainly houses a sink and a small fridge for us to chill our drinks. We find it peculiar that given the size and the number of people the villa can accommodate, it is only equipped with a standard mini-fridge found in their standard suite rooms. Even their Imperial Suite, which accommodates two, is furnished with a full-sized fridge. In addition, the villa is equipped with a top-of-the-range Nespresso Machine to make lattes and cappuccinos. However, we thought the lack of storage space for the cups and glasses in the pantry made it look messy, and it is a shame that the pantry does not offer us any utility for us to place the snacks we brought.

The pantry looks messy with the glasses and cups.

Behind the TV console is a dining table where we had our meals. I like the non-obstructive placement of this small round dining table in the villa. We also thought dining in this corner gives us a cosy feel, thanks to its placement and the small hanging lighting. However, it is a tad weird that Sofitel Sentosa Resort & Spa only furnished the dining table with three chairs when there is space for a fourth chair and that the villa can accommodate up to six guests.

The dining area in Villa Du Jardin is furnished with only three chairs.

Powder Room

There is a Powder Room next to the main entrance to the villa. The half bathroom houses a toilet and a sink. We like the convenience of this bathroom in the living room, as we do not have to walk to the bathrooms in the bedrooms during a movie from the TV.

The powder room in the living room

Master Bedroom

Both bedrooms are located on opposite ends of the villa, far from each other. The master bedroom is at the end of the left corridor from the living room. I like the not-over-the-top French theme that extends into the master bedroom. The motifs on either side of the headboard bring some French chich into the cosy bedroom. However, I do find the master bedroom to be poorly maintained. From the missing aircon cover to what seems to be missing furnishings to the non-functioning power curtain buttons, the master bedroom seems to require some serious upkeeping. The bulk of the master bedroom is occupied by a large King bed which provides excellent sleep quality, but the standard pillows provided by Sofitel Sentosa Resort & Spa are too soft for my liking. Fortunately, the hotel provides a pillow menu that offers us firmer pillows. I find it weird that the master bedroom is furnished with only one bedside table near the entrance to the master bathroom. It seems that the purpose of the bedside table is for the hotel to install the phone that does not work. There seems to be sufficient space for another bedside table in the master bedroom next to the floor to ceiling glass panels. The only power outlet at the king bed is at the side without a bedside table, which we were unable to use these outlets to charge our lifestyle devices due to an absence of a bedside table. In place of a bedside table, we found a single armchair tucked awkwardly in this corner of the bedroom.

The master bedroom in Villa Du Jardin

A dressing table next to the bathroom entrance is great for guests to wear make-up or stow their belongings. However, the lack of a dressing chair makes me feel the dressing table does not serve the purpose it is meant to serve. In the master bedroom, mounted on the wall opposite the king bed, is another 42″ LED TV with the same entertainment options as the TV in the living room, which we could enjoy while lying on the comfortable king bed. I like adding a table under the TV that provides additional storage space.

Master Bathroom

Through a couple of wooden doors in the master bedroom, we found ourselves landing in the master bathroom. The contemporary master bathroom feels larger compared to the master bedroom, which I think is attributed to the open space concept employed in the bathroom. The first thing that caught my eyes as I entered the master bathroom was the dual sinks on either side of the bathroom. I like how Sofitel Sentosa Resorts & Spa placed the sinks as it means we can both use the sinks without fighting over them, and the separate sinks also meant we do not have to fight over real estate space while using the sinks. However, I find the countertop space a tad too tight, leaving us not much space to place our toiletries. I particularly like the fountain the tap design, very befitting of the resort theme of the hotel. At the sink area, we find a couple of wardrobes by each side of the sink area that doubles up as a walk-in closet. The placement of wardrobes makes sense as we can have access to clothing after showering. Having two wardrobes here also means we can have a wardrobe each. There is also space to place our baggage on the ledge between the wardrobe and the sink.

Master bathroom in Villa Du Jardin

The walk-in shower and toilet cubicles are located further into the master bathroom after the sink areas. The walk-in shower has both rain and regular showerheads, with sufficient space for us to place the bath amenities and even two glasses with our toothbrushes. However, perhaps due to ageing or poorly maintained shower heads, I found water leaking from the regular shower head despite switching to the rain shower head. There is a bidet in the toilet, but we could not find any controls for the bidet. It seems like the hotel did not maintain the bidet function in the toilet.

Sofitel Sentosa Resorts & Spa provided luxurious Balmain bath amenities for villa guests.

Sitting at the far end of the bathroom is a large jacuzzi tub. The standalone bathtub provided us with a good soak, and the water jet massage function in the tub is strong. I had a good soak in the jacuzzi tub. Covered by one of the wooden blinds is a door that leads to the outdoor walk-in shower. Unfortunately, the power blind control buttons do not work in the master bathroom, so we discovered this outdoor shower area until the second day.

I like soaking in the jacuzzi tub in the master bathroom
The light in the bathtub makes me feel as though I am in some spa.

Second Bedroom

Turning right from the living room, past the work desk, we found ourselves strolling into the second bedroom at the other end of the corridor. The layout in the second bedroom differs from the master bedroom very slightly. The second bedroom is originally furnished with twin beds, and we had requested the hotel to configure it into a king bed with a mattress topper. The bed is still comfortable, thanks to the thick mattress topper the hotel has installed. The second bedroom has a simpler décor coupled with the earthy colour scheme, making it feel cosy. The second bedroom is furnished with two bedside tables provided us with space to put our lifestyle devices. I like the cosy armchair at the corner of the bedroom, with the ottoman, it makes sitting here feel relaxing. The second bedroom also has a small dressing table. Like the master bedroom, there seems to be a missing one at the dressing table. The 42″ LED TV mounted onto the wall opposite the bed provided entertainment while lying on the bed. A glass top table is placed under the TV, giving us more space to stow our stuff.

The second bedroom in Villa Du Jardin

Second Bathroom

The second bedroom has an ensuite bathroom but feels smaller than that in the master bedroom. There are a couple of his and her sinks on either sink of the wall to the bathroom, which means we did not have to fight to use the sink in the mornings. Like the master bathroom, the countertop space at the sink is a tad tight here. The wardrobes in the second bedroom are also found in the bathroom, which gave us the convenience of accessing our clothing after a shower. There are also two wardrobes in the second bathroom, providing us ample space to hang our clothing. Like the master bathroom, there are also ledges to stow our baggage next to the wardrobes.

The second bathroom

The walk-in shower and the toilet cubicles are situated beyond the sinks. The walk-in shower is equipped with both rain and regular showerheads. The toilet is a regular toilet and does not come with a bidet. In the centre of the two cubicles sits the bathtub, which is not equipped with a jacuzzi function. However, we had problems turning on the tap in the bathtub initially. The maintenance staff told us that the tap would leak, and the hotel was procuring a tap to fix the issue. We were advised to wrap the tap with a towel to prevent more water from flowing into the bathroom when filling the tub with water.

The second bathroom is furnished with a regular bathtub.

Private Pool

One of the Villa Du Jardin highlights is the private pool in the villa in the outdoor area, with the deepest part in the centre of the pool measuring 1.7m. Looking out into the private pool area from the villa’s living room makes us feel like we are holidaying in a forest oasis, thanks to the thick vegetation that provided us with privacy. My 5-year old nephew was thrilled when he saw the pool and wanted to jump in immediately when we entered the villa. He loves the pool so much that he would swim a few times in the day and hang out by the poolside even if he is not swimming in it. The pool is sizeable enough for us to do a few decent laps and, at the same time, large enough for all of us to have a great time in the pool. The poolside is furnished with two sun deck chairs to suntan by the pool, a sofa and day beds to chill by the pool. We also spent time at night around the small table and five chairs by the poolside, which kind of reminded us of our trip to Bali when we stayed in a private pool villa. We spent most of our time in the pool, and we did not need to visit the main pool or the pool at Sofitel Spa.

Our very own private swimming pool in the Villa Du Jardin
Sofa bed by the pool

Service

The service at Sofitel Sentosa Resorts & Spa is nothing short of impeccable. We felt that the hotel went all out to ensure we were comfortable during our stay. Our experience started with the warm welcome by the staff at reception during check-in. Check-in took longer than usual due to the numerous questions we posed, which the staff patiently answered. Samantha, the duty manager we interacted with during our previous stays, recognised us and welcomed us back to the hotel. The One-Touch team promptly answered all our calls, seeing to our numerous requests from plates to room amenities. We called One-Touch several times as we found some defects in the villa, who promptly sent staff to rectify these issues.

During breakfast, the service we received was good, although most staff seem to be youngsters working during their vacation break. Our orders were delivered promptly, and the attentive restaurant staff immediately cleared empty plates.

The housekeeping staff were amazing. Not only did they tidy the massive villa in a relatively short amount of time, but all amenities were also being topped up without us asking. During turndown service timing, upon knowing we did not need to turn down, a housekeeping staff took the initiative to ask if there was anything that we needed to top up. The cleanliness of the pool and the outdoor area was being kept by another housekeeping staff, who diligently cleared the fallen leaves in the pool and the poolside and ensured we had a clean environment to enjoy our stay.

During check-out, I highlighted some of the defects in the villa that I observed to the staff processing our check-out. Instead of being defensive and cooking up a slew of excuses, the staff listened attentively, and she was seen taking down notes to have their maintenance staff look into the defects brought up.

Welcome fruits waiting for us in the villa

Hotel Facilities

Swimming Pool

Sofitel Sentosa Resort & Spa has a huge free form swimming pool next to the hotel’s lobby. We did not need to use this pool as we used the private pool in the villa throughout our stay. The main pool is one of the deepest pools I have seen so far in the hotels I stayed in Singapore, with the deepest end of the pool measuring 2.5m deep. We were made to feel safe in our previous stays due to the well-demarcated lanes and the ever-vigilant lifeguard on duty keeping watch of all guests using the pool. The shallower end, where the lifeguard is stationed, is marked off for children to use. Due to the pandemic, the hotel has a strict pool usage policy. Guests wanting to use the main pool would have to make prior bookings, and each room is entitled to a 2-hour use each day.

Gym

There is a small gym next to the main pool in Sofitel Sentosa Resort & Spa, which felt a little make-shift. The gym in the hotel used to be bigger but in a more isolated location, next to Sofitel Spa. The old location of the gym has made way for the construction of the Raffles Resort Hotel. I like the current location, accessible to guests wanting to workout in the gym. The gym is fully equipped with machines to do a full-body workout despite the small size. Like the main pool, guests would have to make bookings before heading to the gym.

The gym is obscured amongst the vegetation.

Breakfast

We had breakfast in two different locations on both days during our stay. Due to the high occupancy rate over the Christmas period, breakfast was served at the nearby ballroom where weddings are usually held. I like the buffet breakfast setup at Sofitel Sentosa Resort & Spa, which the hotel tries to restore some sense of normalcy of the pre-pandemic days. Despite being a buffet, we were not allowed to handle the food directly; staff will prepare the food behind plastic screens according to our requests. I wish more hotels followed what Sofitel Sentosa Resort & Spa is doing, instead of going the cost-cutting measure of limiting to one breakfast set per pax. Sofitel Sentosa Resort & Spa serves up local and international delights during breakfast. Breakfast on the second day is served at the resident restaurant- Kwee Zeen, offering similar options with just very minor changes to the menu. The breakfast served at Sofitel Sentosa Resort & Spa is delicious and certainly kept us full till the evening.

Overall

We had an enjoyable stay at the Villa Du Jardin over this Christmas period. The villa is spacious and feels very self-contained. The bed is comfortable, and I like the jacuzzi tub in the master bathroom. We particularly enjoyed our time at the private pool, which meant we could choose to swim whenever we wanted and not have to book and limit ourselves to one 2-hour slot per day. However, we did find the villa to be a little poorly maintained, which did not deter us from enjoying the villa. We also thought the staff at Sofitel Sentosa Resort & Spa was very eager to ensure that we enjoyed our stay at the hotel with the service that we received. We understood from the staff that the Villa Du Jardin are due for renovation soon and look forward to returning to the Villa Du Jardin after the renovation.

[Accomodation Review] W Hotel Sentosa (Marvellous Suite), Singapore (4 – 7 Nov 21)

The Location

W Hotel Singapore sits on the eastern end of Sentosa island, on the prestigious address of Sentosa Cove. This part of the island used to be out of bounds to non-residences when it was initially built. With the removal of this restriction, Sentosa Cove is a perfect place to give Singaporeans, who have been cooped up in the country due to the pandemic, an out-of-country feel. Despite the isolation, the numerous restaurants, a supermarket and a 24-hour convenience store mean staycationers do not have to leave Sentosa Cove to get their essentials. In addition, W Hotel Singapore provides a regular shuttle service between the Hotel and the nearest shopping mall on mainland Singapore for those of us who want to have more dining and shopping options.

W Hotel Singapore Facade

The Marvellous Suite

This is my third time staying at W Hotel Singapore and my second time staying in the Marvellous Suite. I like the Glowing Jungle themed design throughout the Hotel, giving the Hotel a quirky personality. W Hotel Singapore does not appear to be your standard run of the mill luxury hotel. The purple floral theme plus the use of dark coloured LED light funks up the Hotel. The design language is also present in the spacious 80m2 one-bedroom Marvellous Suite that I checked into.

The floral theme is very pronounced in the entire Hotel.

First Impressions – Entryway

The earthy theme from the entryway gave a sense of familiarity to the suite, transporting me back to three years ago when I first stayed in the Marvellous Suite. It is here where the floral motifs start to populate the entire suite subtly. The absence of furniture makes the entryway feel bare, but this clean furnishing allows me to peek further into the suite to fuel what the Marvellous Suite has to offer. The minibar area is placed by the entryway, well hidden amongst the cabinetry, easily missed when not exploring the suite. I thought hiding away the minibar would remove the clutter that this area would otherwise present. Instead, opening the cabinetry at the minibar reveals shelves where a Nespresso machine and a kettle, along with the ever overpriced drinks and snacks, sit to entice impulse buying to the suite occupants.

The main entrance to the Marvellous Suite at W Hotel Singapore

Emergency Relive Room – Powder Room

A door right by the main entrance reveals the powder room, which houses a toilet and a sink, great for guests to relive themselves before heading out. This powder room also doubles as an emergency room should the other guest occupy the main bathroom. The inclusion of this powder room also provides convenience for me to top up water for the Nespresso machine and the kettle. In non-pandemic times, where we can host guests, the powder room allows our guests to relieve themselves without needing to bash through the bedroom to gain access to the toilet in the bathroom.

The powder room has a floral design and feels classy.

Hang Out – Living Room

Compared to the Marvellous Suite that I stayed in three years ago, this Marvellous Suite that I was assigned has a “same same but different” feel. The general layout and the furnishings are the same compared to the other suite from my previous stay. Even the purple floral-themed decor that dominated both suites are present. The view is different. Previously I was treated to a Marina view, which feels liberating. This suite gave me the view of a wall, which felt a little claustrophobic. There is also an addition of a black foam armchair in the living room. Although I am not a fan of an empty living room, other than serving the practical purpose of providing additional sitting space, this armchair somehow makes the living room feel lively.

Consistent with the design theme at W Hotel, the living room is dotted with floral motives that do not feel too cheesy.

I spent most of my time lazing on the white curved shaped leather couch in the living room in the Marvellous Suite, binge-watching programs from local and international channels on the 40″LED TV mounted on the wall. The low height of the coffee table makes lying on the couch watching TV easier. W Hotel Singapore fitted Bose sound system as part of the entertainment suite, giving me a near cinema feel while watching movies in the living room. Unfortunately, the light controls in the living room of the Marvellous Suite cannot be dimmed (there is only on and off) despite having a “dim lighting” control. It would be perfect if the lighting controls allowed me to turn on the purple LED above the TV.

The comfortable white leathered couch in the living room of the Marvellous Suite

I also spent a reasonable amount of time at the work desk catching up on my studies. I like the spaciousness of the work desk, which allow me to spread out my stuff while studying. The wifi in the Marvellous Suite is excellent, which will enable me to attend online classes without any problems. I particularly like the study lamp as it can charge my phone and air pods wirelessly at its base. However, the chair at the study table feels a tad uncomfortable.

The Elongated study desk in the Marvellous Suite at W Hotel Singapore makes working on it a breeze

The Snooze Affair – The Bedroom

The design language throughout the Marvellous Suite is very coherent. The floral theme gives a soft and comfortable feel to the bedroom. The sleep quality on the king bed is superb, giving me excellent sleep quality night after night. W Hotel Singapore has an extensive pillow menu. The few hotels in Singapore offer buckwheat pillows in this pillow menu (sleeping on soft pillows gives me neck issues and headaches). I like how W Hotel Singapore placed the TV console, housing yet another 40″ LED TV with the same entertainment options as the TV in the living room, off-centre, giving me unobstructed views of the Marina whilst lying on the conformable bed. The Egg-shaped hanging chair is someone you don’t see in many hotels. I find the storage space on the side tables is limited; after placing my charging station, there is hardly any space to put anything else.

I had an excellent sleep on the king bed in the bedroom.
View of the bedroom

Instead of your usual closet, W Hotel Singapore installed a walk-in closet in the bedroom. Although not occupying a lot of the real estate in the suite, the space in the walk-in closet feels sufficient, elevating the prestigiousness of the suite. The three-tier drawer (essentially, only two drawers can be used) houses an in-room safe and provides additional storage for nick-nacks. W Hotel is one of the very few hotels in Singapore that is generous with allocating hangars in the closet. W Hoel is the first Hotel in Singapore that I find the hangars situation to be sufficient (I wish more hotels in Singapore be like W Hotel that doesn’t skimp on hangars).

The small walk-in closet in the bedroom

Soaking Up with a View – Bathroom

One of the selling points in the Marvellous Suite at W hotel Singapore is its white marble bathroom. The bathroom feels very spacious due to the empty spaces and partly due to the two floor to ceiling window panels in front of the jacuzzi bathtub. I thought this would be a perfect place to enjoy bubbly moments if not for the untinted window panels, which lacks privacy. However, I was still able to enjoy the bathtub (with the blinds down) while getting entertained by the 26″ LED mirror TV (aptly named by W Hotel Singapore) that hangs from the ceiling. There is remote control by the bathtub, but weirdly this remote control only turns on the TV. This TV is linked to the TV in the bedroom and mirrors whatever channel on that TV. No wonder W Hotel Singapore calls this a mirror TV.

The bathroom has fantastic views.
Bathroom from the bathtub

Many suites in hotels have dual vanity sinks, and this is no exception in W Hotel Singapore. What is different is there are tons of countertop space in the sandstone coloured vanity area. There are your standard hotel provisions in the toiletries department. But I thought W Hotel Singapore went one step further to cater for their guests truly. Besides the common showering, dental and vanity amenities, W Hotel Singapore is perhaps the only Hotel that provides face wash and lint roller for their guests. The Hotel has recently changed its toiletries to Momo. I thought the bottling of these amenities looked cheap at first glance, but as I was using the toiletries, I realised these bottles could be recycled as travel-sized toiletries when borders reopen—what an ingenious way to care for the earth. I also found that the amenities provided by W Hotel Singapore are of excellent quality. Take the loofa, for example, which is not too rough, unlike those offered by some other hotels in Singapore.

Dual vanity sinks that have loads of countertop space
W Hotel Singapore provides a great range of amenities that are not commonly seen in other hotels.

One unique feature of the walk-in shower in the Marvellous Suite is that it comes fitted with body shower spray on top of the rain and regular showerheads, which is not common in hotels in Singapore. As a result, the showerheads are under tremendous pressure. In addition, the ledges built into the shower area gives me tons of space to place toiletries. I also like the spaciousness of the walk-in shower, which provides me with sufficient space to turn on the rain shower, especially in the cold mornings.

The Chill Factor – The L-Shaped Balcony

The balcony was one of my favourite parts of the Marvellous Suite from my prior experience three years ago. The L-shaped balcony wraps around the suite gave us an excellent view of the pool and the Marina. Unfortunately, the same cannot be said of the balcony in the suite that I was assigned this time round. Though this suite still has a spacious L-shaped balcony, I only utilise half of the balcony this time around. The side of the balcony from the living room faced a wall, where the day bed is located. This part of the balcony seems to have issues with privacy where I can see into my neighbour’s room (this is also another reason I minimise the usage of this part of the balcony). Fortunately, the other half of the balcony from the bedroom side faces the Marina and have a pretty good view. The sea breeze from this part of the balcony made hanging out here so comfortable that I attended my online lessons from the balcony.

The balcony from the bedroom of the Marvellous Suit

Service

The service at W Hotel Singapore is nothing short of excellence. Dennis warmly welcomed me during check-in, who answered my many questions on the availability of facilities around the Hotel and the booking of these facilities for usage and at the same time processed my check-in. Dennis demonstrated excellent product knowledge of the W Hotel and the Marvellous Suite that I booked for the three-night staycation with W Hotel. My check-out was processed by Syaza, who did her job with much efficiency. During check-out, Syaza enquired about my stay at W Hotel. I did make some comments on the privacy issue with the bathroom windows and my displeasure with the view of the suite that I was assigned. I noticed Syaza jotting down notes on my comments. I was pleasantly surprised to have received an email from the guest services manager at W Hotel Singapore acknowledging my remarks. I am astonished that Syaza followed through with the comments and forwarded them to the management for review.

When I was busy with the check-out process, my friend, sitting in the lobby waiting for me to complete the check-out process, was approached by one staff who checked to ensure that my friend was being served. Again, this gesture is characteristic of a customer-centric establishment, with this culture deeply ingrained into the staff.

The Whatever/Whenever line is one of the services I used to coordinate housekeeping and book facilities. The line is always well manned, and I did not have to wait for too long before a staff member picked up the call, and my requests were always promptly attended to. The Whatever/whenever line staff showed excellent product knowledge, and I always got answers to my numerous questions.

As this staycation coincides with my friend’s birthday, I requested a birthday cake from the Hotel. However, the associate I communicated with offered to decorate the suite to surprise my friend instead of just providing a cake. My friend was surprised to have discovered the birthday decoration by W Hotel. This gesture reinforced the customer-centric culture in W Hotel.

Facilities at W Hotel Singapore

WET Pool

The swimming pool at W Hotel Singapore is one of the largest and most excellent free form swimming pools amongst the hotels that I have stayed in Singapore. There are plenty of sun deck chairs, and even during this pandemic, the WET pool can accommodate up to 50 guests at the swimming pool at any one time. The absence of tree canopies allowed us to bake ourselves under the sun. The WET Pool has a slide at one end, adding to the fun factor at the pool. W Hotel also caters to young swimmers with its sizeable wadding pool. There is a corner within the main pool with jacuzzi facilities where we had much fun relaxing to the powerful jets at the jacuzzi area. There used to be floats around in the WET pool. However, due to the pandemic, much of these items have been removed. The WET pool operates 24 hours, which the heater for the pool was turned on at night. Guests are to register for a 2-hour slot in the day from 9 am to 7 pm. But bookings are not required after 7 pm.

WET Pool opens 24 hours and is a heated pool

FIT Gym

The FIT gym on W Hotel Singapore is one of the largest hotel operating gyms in Singapore. The size of the FIT gym is comparable to the fee-paying gym that I frequent. There are machines and equipment in the gym where I had a great workout. I particularly like the lighting at night, which makes working out fun. I used the RPM machine that comes with workout programs at intervals of 1 min, making working out a 40 mins programme past like a breeze. I also used the weights machines, where the FIT gym is very well equipped with devices that work out every major muscle group. There is even a vibration workout machine, which is not common even for commercial gyms.

Entrance to FIT Gym

AWAY Spa

The AWAY Spa is the in-house Spa at W Hotel Singapore, which offers spa packages to guests who are in need of a good massage to relax their tired bodies. Guests at W Hotel Singapore can use the facilities at the AWAY Spa for free without the need to purchase spa packages. The AWAY Spa has very good facilities like a whirlpool and tranquillity pool with powerful jacuzzi jets that help relax. I also used the infrared sauna and steam room at the AWA Spa. Guests wanting to use these facilities have to book a slot in advancHotelthe Hotel allows ten pax to use these facilities as social distancing measures due to the pandemic.

Entrance to the AWAY Spa
Whirlpool in the AWAY Spa

Overall

I had a great stay in the Marvellous Suite at W Hotel Singapore. The suite is very comfortable and spacious, and the sleep quality on the king bed is excellent. Although I was not too fond of the view from the suite’s living room, the view of the Marina from the bedroom and the bathroom is exceptional. During my stay, the service I received from the staff at the carpark entrance managing Trace Together check-in to the team at the reception and even the housekeeping staff were all incredible. My friend and I even wanted to go back to W Hotel after we checked out as though we were under a hex by W Hotel. However, the charm of the suite and the staff made us want to go bacHotelthe Hotel to experience another type of suite. I would certainly be back at W Hotel and highly recommend W Hotel Singapore to my friends.

[Accommodation Review] – YotelAir Singapore Changi Airport (Premium Queen Cabin), Singapore (4 – 5 Sep 21)

Location

YotelAir is located on level 4 of Jewel at Singapore Changi Airport. This hotel primarily targets transiting passengers who have extended layover time. The location within Jewel gives its guests the convenience of assessing all the amenities within Jewel without leaving the shopping mall. There are tons of shopping options within Jewel, ranging from international food to clothing and even luxury items. In addition, there are some paid attractions at level 5 of Jewel and an indoor garden where transiting passengers can kill some time with. Then there is the famed indoor fountain in the heart of Jewel, where guests can enjoy complimentary light and sound shows at certain hours of the day.

Entrance to YotelAir Changi Airport
YotelAir Changi Airport is located in Jewel.
Reception (termed as Mission Control) in YotelAir Changi Airport

The Cabin

We checked into the Premium Queen Cabin (all the rooms are termed cabins), which is a little tight at 10m² of real estate space. However, the small space is sufficient for transiting passengers to catch a snooze, freshen up before catching their onward flight.

Sleeping Area

The cabin is tiny that I can see the entire cabin the moment I open the door. The cabin is only large enough to house two adults before feeling cramp. The cabin’s set-up is straightforward and only has the essentials sufficient for travellers who need a space to snooze before their onward flight. There are no windows in the cabin, but the clever use of mirrors and glass to partition between the bathroom and the sleeping area does not make me feel claustrophobic. The first item that comes into my sight is the Queen Bed, occupying most of the space inside the cabin. The unique feature of the bed is that it can be adjustable to an angle that suits its occupant’s preference. The bed is topped with a memory foam mattress and is very comfortable to sleep on. However, the pillows are a tad too soft for my liking. Even with the adjustable angle for the bed, I find it hard to find an optimal angle for me to sleep on. There is some storage area under the bed that seems to fit a 28″ luggage.

The queen bed in the cabin occupies a good amount of space in the cabin

There is a large LED TV mounted onto the wall next to the main entrance to the cabin. I was able to find cable channels akin to those found in 5-star hotels on the TV. There are no closets in the cabin, and I had to hang my clothing on one of the two hangars found on the wall next to the door. There is some shelving space mounted onto the wall next to the bed, where I could place some small items. These shelving spaces are not the most generous that one can find. However, given the tight space, I thought this is sufficient. Beneath the shelving is a small table, which can be folded away if not in use. I used this table to charge my lifestyle devices. I found a luggage rack, which I could use as a stool for the table nicely tucked next to the bed.

The TV in the cabin has lots of cable channels.
Shelving in the cabin that provided me with some storage space

Bathroom

Behind the Queen Bed is a small area dedicated to the bathroom area. Forget about finding a bathtub here in the bathroom. Due to the amount of space, the bathroom is fitted with the bare essentials. There is hardly any space on the sink for me to put anything on. Lucky, there is some shelving by the sink where I was able to stow some toiletries on. Pass the toilet the walking shower is tucked to the end of the bathroom. Despite the size, YotelAir Changi Airport can still fit both a rain shower and a regular shower head in the shower area. Most of the bathroom is enclosed in glass with a curtain for privacy.

The toilet and the walk-in shower in the bathroom

Service

The service at YotelAir Changi Airport is decent as there are not many touchpoints with the staff at the hotel. The only touchpoint we had with the team is during check-in, where the staff readily sprung into action once we were spotted at the entrance to the hotel. Our check-in was processed with much efficiency. The team briefed us on the open facilities and how to get the complimentary coffee at the lounge. Check-out was also done swiftly by the efficient staff.

Hotel Facilities

Gym

There is a small gym next to the reception of YotelAir. Guests at the hotel can do some decent workouts at this small gym equipped with cardio machines such as treadmills and stationary bikes. The gym is also equipped with some weight machines and free weights. Unfortunately, the gym is closed at the time of my visit due to government restrictions to curd COVID-19.

Komyuniti

There is a small lounge area at YotelAir Changi Airport where guests can get complimentary coffee and tea at all times (have to request a cup from the reception). Due to the pandemic measures, there are only two tables in the Komyuniti. Guests are also welcome to pack their food from the numerous restaurants within Jewel and dine here or purchase a set of meals from the reception at YotelAir. Komyuniti is also where guests can snack their purchase from the vending machine at the reception area that sells overpriced snacks, drinks and instant noodles. I can imagine guests enjoying the range of snacks available during tea time on the numerous tables at the Komyuniti during regular (non-pandemic) times.