

At the Airport
Jeddah King Abdulaziz International Airport
We had our flight checked through from Singapore Changi Airport, and we proceeded directly to the security check for transfers. The security clearance for transfers took less than 5 minutes, and we found ourselves at Jeddah International Airport airside. We headed directly to the AlFrusan Lounge, where we spent the 2½ hour transit time.
AlFursan Lounge
Located on the second floor of Jeddah International Airport, the AlFursan Lounge at Jeddah International Airport is Saudia’s largest lounge and the largest lounge in the SkyTeam alliance spanning over 3,500㎡. The green coloured lighting at the lounge entrance immediately gave an association with the airline’s identity. There is a small recreation room after the entrance where passengers can spend their time playing pool or games on the PS5. The main lounge is situated past a bridge after the recreation room. Passing through the main doors to the lounge, we were welcomed by a white grand piano sitting in the middle of the foyer, surrounded by lounge chairs arranged in a circular pattern. Other than the lounge seating, we also found some computer workstations on the outer circle after the lounge chairs. At the back, near the walls, is where the airlines set up a dessert and a chocolate bar, coupled with a self-serve Arabic coffee station. A small, unmanned duty-free shop sits next to the main entrance to the lounge.
Most of the actions are situated further into the lounge, past a pod of five circular booths at the side of the walkway. These circular pods, while great for larger groups, were often seen occupied by solo or dual travellers. At the back of the circular pods is a row of six slumber rooms for passengers to rest during long transits. Available on a first-come, first-served basis, I do find these rooms lack privacy due to the doorless design. Pass the circular pods of booths is a straight corridor that leads to the back of the lounge. The main lounging area in the AlFursan Lounge is situated on the right side of this corridor, where it is mostly furnished with lounge chairs arranged in groups of four with single armchairs placed at a corner. The left side of this corridor is the main dining area, furnished with numerous dining tables, mainly for four passengers. This is also where the main buffet line is found. AlFursan Lounge serves a good amount of warm food, mainly lamb, beef and chicken, and a good selection of cold foods like salads and fruits in an elongated semi oval counter. The drinks and bread stations are also found here. Interestingly, there is a pizza station at the buffet area, but it was not open this morning when we visited.
A kids’ playroom and more seating took up the space at the back of the lounge. Seats here are mainly arranged in two, with a coffee table in between and a handful of circular booths to cater for larger groups. At the centre of the back of the lounge is another circular structure that houses dining table-style seating for groups of four. Here is where another salad bar cum sandwich station is found. Unfortunately, it was not manned at the time of our visit. We found an interesting coffee bar diagonally across from the salad bar at the back of the lounge. For a coffee bar, I thought the menu was rather extensive. AlFursan Lounge has shower facilities. There are two shower rooms, one inside each of the male and female toilets. Use of the shower facilities is available on a first-come, first-served basis, where we would queue inside the toilet. However, during our visit, only one shower room was functional in the male toilet. The shower room is a little compact with little space for us to stow our carry-ons. While the shower room looks posh and elegant at first glance, using it revealed poor maintenance of these rooms. The walk-in shower cubicle is only fitted with an overhead rain shower head with weak water pressure. There is this ugly slab on the walls of the shower cubicle that seems to suggest the airlines might have ripped the mounted shower amenities off. What is annoying is that no shower gel was available; we were only given a dental kit, shampoo, conditioner, and body lotion. Nonetheless, I welcomed the shower room for us to freshen up after our previous flight in preparation for our next flight.
Geneva International Airport
Check-in
Saudia operates eight check-in counters out of Geneva Airport Terminal 1 from counters 042 to 049, located in the centre of the terminal. The airlines have two queues for passengers travelling today, one for Economy Class passengers and the other dedicated to Business Class passengers and the AlFursan Silver and Gold passengers. I welcomed the presence of ground staff at the Business Class line, ensuring only eligible passengers get access to them. As there was no one queuing at the Business Class queue at the time of our arrival, we could check-in immediately. We were greeted by very friendly ground staff who promptly processed our check-in. As we were transiting through Jeddah, the staff ensured that our documents were in order and promptly tagged our luggage for Singapore. She even gave us directions on where to go for security and immigration clearance, on top of providing information on the flight departure gate and time. She also gave us directions to the lounge and reminded us to use the priority security lane.
Marhaba Lounge
Saudia uses the Marhaba Lounge at Geneva Airport, located on the mezzanine floor of the East wing, airside, near Gate C53. This is the newer wing of the airport, which sees little human traffic and requires a little stroll from immigration. The lift to the mezzanine floor is located near Gate C51. The Marhaba Lounge at Geneva Airport is small and basic; in fact, it is so small that there are no toilet facilities inside the lounge, let alone any shower facilities. The Marhaba Lounge has a rectangular layout, with the usable areas located to the left of the main throughfare that runs from one end to the other.
The seating areas in the lounge are mainly located at the first and the last sections of the lounge, mainly decked with lounge chairs and low tables, making eating from these tables difficult. The bright red furniture at the front of the lounge brings some vibrancy to the lounge, while the furniture at the part of the lounge furthest from the reception is mainly decked in green. There are also some tall tables placed by the window along the main walkway inside the lounge, catering for passengers who want to get some work done. At the back of the lounge are three lounge chasers with blackout curtains, which were meant for passengers to catch a snooze. However, due to the crowd at the lounge this morning, these lounge chasers were taken up as seating by passengers (as all the seats were taken).
The centre part of the lounge is a dedicated dining area, furnished with dining tables that seat two passengers and one larger table that holds up to six passengers on both sides of the dining area. As these tables were moveable, we saw a few tables being combined by larger group passengers. In the centre of the two dining areas, we found the main buffet line. I find the food offering very underwhelming. There were only four choices from the hot food section, two of which were carbs. For the cold cut section, there are the ham and some simple greens as salads. Food was depleted fast as the lounge could not seem to cope with the size of the crowd. We were waiting for the staff to either top up the food or replenish the drinks for most of our time in the lounge. Most of the time, the staff were engaged in topping up food and cups that they did not have time to clean up after passengers had left. The Marhaba Lounge is a contracted lounge and serves not only Business Class passengers flying Saudia and Qatar amongst the list of airlines, but it is also open to passengers with Priority Pass, Lounge Key and DragonPass. For a small lounge that caters to such a large variety of passengers from so many airlines and lounge programmes, it’s no wonder the Marhaba Lounge feels so crowded. We had a hard time looking for seats in the lounge during our visit.
The Aircraft
Saudia operates three configurations of the A330-343 aircraft, two of which feature recliner seats in their Business Class cabin (one version offers more pitch in Business Class and fewer Economy Class seats), while the third version features a flatbed seat in Business Class. We flew on the version with the flatbed Business Class product.


The Cabin
The Business Class cabin on Saudia’s A330-343 feels a little cramped, with all 30 seats packed into a single cabin. However, the cabin’s colour scheme and the white lighting used during boarding gave it a clean look. The dual-tone sand-coloured seats, paying homage to the desert landscape of Saudi Arabia, complemented the cream coloured seat shells very well. The drape of black colour used in the IFE screen and the side of the seat gave the cabin a touch of elegance amidst a mildly coloured cabin. The wooden grain centre consoles between the seats, and the earthy brown carpet, exude a premium vibe.
There is only one lavatory serving all 30 Business Class passengers, located in front of the plane. The wooden grain used for the flooring and the dark brown used for the cabinet panels gave the lavatory a premium look. Saudia stocks its Business Class lavatories with additional in-house amenities, such as Eau de Parfum, hand lotion, and facial mist, in addition to the usual hand wash. The lavatory felt a little small, and the use of mirrors did not elevate the sense of claustrophobia in the lavatory.
The Seat
Saudia A330-343 Business Class seats are arranged in a 2-2-2 configuration, each comes with a seat pitch of 60″ and a width of 19″. One of the armrests can be lowered to increase the seat width slightly in bed mode. The thick cushioning and soft leather on the Saudia A300-343 Business Class seats are comfortable to sit on, even in upright mode. The regular seat belts fitted on these seats further add to the comfort, instead of the restrictive three-point seat belt. The comfort of these Business Class seats, when paired with a thick quilt instead of a filmsy piece of cloth, is very well translated to a comfortable bed when reclined 180° into a flatbed. We were able to catch a good 3 hour sleep in bed mode out of the 6 hour flight time. Despite not having a door like most airlines, I still find a good amount of privacy in bed mode, thanks to the high-shell-back cocoon design of the seats. However, the narrow footwell in these Business Class seats might be restrictive for passengers when the seat is in bed mode, especially for those with bigger feet. Having said that, the first-row seats have a much larger footwell, which we found ideal for sleeping. In addition to the flatbed and upright modes, the seat also offers a more relaxing lounge mode, a mode between the upright and bed modes where the seat back and calf rests are adjusted to a certain fixed angle with the preset lounge mode button. We found additional buttons that allowed us to customise the seat back recline angle, the calf rest angle, and the amount of lumbar support to our preferred angles that improved the comfort of the seat further. On top of the main seat control buttons on the inside armrest, we welcomed the two additional seat control buttons conveniently fitted into the seat shell, visible only when the seat is in flatbed mode, allowing passengers to convert the seat into lounge and upright mode when lying in bed mode.
I thought the storage was the biggest weakness in the Saudia A330-343 Business Class seats (other than the narrow footwell on the non-bulkhead seats). The only space we can truly store anything is the small cubby hole in the inside armrest of the centre console. This space is so small that I can only stow my mobile phone, a couple of charging cables and my passport. While we could technically use the seat pocket situated next to the headrest, the shallow, slim design does not seem to allow me to stow anything. On top of that, the position of these seat pockets makes it difficult to access. We could also use the inner armrest to stow our stuff, but due to its open design, usage of this part for storage is only possible when the aircraft reaches cruising altitude. The storage situation under the footwell is equally bad. Due to the footwell’s small design, the space beneath is so small that I can hardly place my shoes under the footwell, let alone a backpack.
There are technically two tables in each Business Class seat on Saudia A330-343 aircraft. The main seat table is stored in the centre console between the two seats. This large table can be difficult and heavy to remove from its storage. However, once the main table is deployed, the sizeable, sturdy, wood-grain-finished seat table offers ample space for one to dig into the airline’s delicious meals or work on a laptop. I like how Saudia uses the space between the centre console as a cocktail cum side table. While most airlines use only the tip of this console as a cocktail table, Saudia’s design allowed us to utilise the smaller table as a side table fully. When it comes to powering up our lifestyle devices, I thought it was generous of Saudia to fit two USB-A charging outlets on the side of the seats on the black side extension (the headphone jack and IFE controller are also found on this black extension), on top of the international power outlets between the two seats. In addition to the overhead reading light, each Business Class seat is also fitted with a small reading light next to the headrest of the seat. Saudia is one of the few airlines that still fit their cabins with air nozzles, which give passengers some form of control over the temperature at their seats.
Inflight Entertainment
Saudia fitted a 17″ touchscreen personal TV in every Business Class seat onboard their A330-343. These large TV screens deliver sharp picture quality, making watching the airline’s entertainment very pleasant. For those of us who still prefer to use the IFE controller to select our entertainment, Saudia’s IFE controller resembles a mobile phone, with minimal buttons and most selections made on the device’s touchscreen. Each Business Class passenger is provided with a noise-cancelling headphone by Saudia. Despite the rectangular ear-muff design, I still find these headphones very comfortable to wear for a prolonged period. BEYOND, Saudia’s in-flight entertainment system, is very well stocked with movies and shows, ranging from Hollywood blockbusters to regional movies and shows. The movies are well categorised in an easy-to-navigate menu, where I had no trouble finding the show I wanted to watch. Saudia also offers its Business Class passengers 10MB of complimentary Wi-Fi, which is only good for browsing and uploading to social media. Still, it was a tad slow for streaming videos. However, connecting to the in-flight Wi-Fi requires us to enter a long string of ticket numbers, and it would not work again after one’s phone went into sleep mode.
Meal
JED-GVA
Despite being a 6-hour flight, Saudia provided us with two meals, consisting the main breakfast and the light dining meal. For breakfast, the Saudia Sufrah option comprises a Banana and Date Pudding with accompanying side dishes and traditional Arabic bread. For starters, in the à la carte menu, we can choose from Smoked Salmon, Chia Seeds Pudding or Fresh Fruit. The mains were choices between Spiced Salmon Frittata, Scrambled or Pan Fried Eggs, and Hong Kong Toast. And for Light Dining, it was a choice of Arabic Mezze, Bocconcini Salad and Wagyu Beef Burger. I opted for the Saudia Sufrah for breakfast. I had no idea what the pudding was made from, which tasted a little sticky. But the flavours from the caramelised banana and the toasted nuts from the Banana and Date Pudding were delicious. The accompanying manakeesh topped with thyme sauce was refreshing. I went for the Wagyu beef burger from the light dining. The beef was juicy, and the caramelised onion was tasty. The chunky chips were fried to perfection and not soggy.
GVA-JED
For this leg of the flight, the meal arrangement was a little different from the early morning flights. Instead of a main breakfast and light dining option, we were served a full three-course meal. Like with the previous flight, we were offered a choice between the Saudia Sufrah and à la carte menu. The Saudia Suffrah offered Chicken Kabsa, a baked chicken folded into rice. And the à la carte choices were between Roast Beef Carpaccio, Smoked Trout, and Wild Mushroom Soup for starters. For mains, we had a choice between Pan-seared Halibut, Braised Beef Short Ribs, and Truffle Cheese Ravioli. The dessert menu is a choice of Toffee Pudding, Rhubarb Tarte, Burnt Cheesecake, Fresh Fruit and Ice-cream. I opted for Wild Mushroom Soup for starters and Pan-seared Halibut for mains from the à la carte menu. The cabin crew first served the soup with a side of bread, which was flavourful and well-seasoned. After clearing my plate, the cabin crew served my Halibut main course. The fish was delicious and tender, and the lobster bisque sauce complemented the halibut well. My friend had the Saudia Sufrah, which I had a taste, and it was flavourful and delicious. The chicken was tender and very well-spiced. For desserts, I opted for the Fresh Fruit and Vanilla ice cream.
Service
Like our experience on their B787 flights, Saudia only uses one door for all passengers during boarding, which marred the boarding experience due to the long wait in line at the door. Service was good on board both flights in and out of Geneva. Service started from the mandatory welcome at the door during boarding, where we were welcomed onboard and guided to our seats. Once we were at our seats, the cabin crew working on our aisle would approach each passenger at a different time to serve the welcome drink, followed by a serving of Arabic coffee. Saudia offered their recently refreshed amenity kit from ELIE SAAB, which contains a selection of skincare products such as face mist, hand and body lotion, as well as Eau de Toilette on top of the usual dental kits, eye masks and socks. There are different kits for male and female passengers, but the difference stops at the pouches. The contents for both gender kits are the same.
JED-GVA
For this leg of our flight, I felt the service was a tad better than my previous flight on their B787 from Singapore to Jeddah. The cabin crew came across as warmer and kept her smile throughout the flight, despite seeing how busy she was. After serving the welcoming drink, the Filipino cabin crew later would return to take our orders for meals and the time we wanted to have them. She would subsequently reappear after her meal order rounds with all the passengers on her aisle, with the distribution of amenity kits to all passengers. Throughout the flight, the cabin crew was kept busy serving passengers with differing dining times, and barely had any time to rest. Despite the busyness, the cabin crew was able to pay attention to detail and still care for all the passengers under her charge. The Indonesian onboard chef was also very friendly. He took the time to introduce the Arabic coffee and how it was supposed to be consumed with the date. He also popped by to check with us if we liked the meal and volunteered to whip up additional food for us.
GVA-JED
The service on this leg was good but not umimpressive. We were welcomed by the in-flight manager at the door, and that was the only time we saw the in-flight manager in action, apart from the time he was serving the signature Arabian coffee. The Indonesian cabin crew, who were responsible for our aisle, were much friendlier. However, she was also seen walking up and down the aisle nonstop, serving food to passengers at different meal times or busy clearing the table. She was too busy to provide any unimpressive service. Despite working nonstop, she was still observant and checked with me if she could clear my plates both times when she saw they were empty.
Afterthought
Despite being an older aircraft, I find the Business Class seat onboard Saudia A330-343 very comfortable. The seat was capable of reclining inflatbedatbed, which was great for us to catch up on some snooze time after a previous red-eye flight. The only issue I had with this seat is the narrow footwell and the lack of storage space. The food served onboard was delicious and flavourful for both legs of the flight. I empathised with the cabin crew on how busy they were. Throughout the flight, they were seen walking up and down the aisle, serving passengers and clearing their tables due to the airline’s dine anytime policy. They were so busy that I hardly saw them taking any breaks or having the time to establish rapport with their passengers. Despite all these, they were professional and observant. I had a great flight with Saudia.















