[Airline Review] – Singapore Airlines B787-10 (SQ982) – Economy Class, SIN – BKK (14 Nov 19)

At the Airport

Check-in

Singapore Airlines Flights flying from Singapore to Bangkok departs from Terminal 2 of Singapore Changi Airport. Singapore Airlines occupies rows 1 to 3 in the terminal with row 1 dedicated to First and Business Class passengers. Row 2 is dedicated for passengers travelling under Group Travels. Passengers flying with Singapore Airlines on Economy Class uses row 3 to check-in, where most of the counters are designated for passengers who have performed self-service printing of boarding passes and tagging their out luggage from the kiosks available. Only two counters are open for passengers who require assistance with their check-in. As the counters service all destinations operated by Singapore Airlines, there was a queue at the internet check-in baggage drop off counter. However, my friend has attained Gold Elite status with Singapore Airlines, we were able to check-in at one of the two counters for KrisFlyer Elite Gold members in Row 1 and we only waited for less than 5 mins.

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Passengers flying on Singapore Airlines Economy class uses Row 3 in Singapore Changi Airport

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Counters serving KrisFlyer Elite Gold members is located in Row 2

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Counters serving KrisFlyer Elite Gold members

KrisFlyer Gold Lounge

As a KrisFLyer Gold member, my friend is able to bring one guest with him into the KrisFlyer Gold Lounge. KrisFlyer Gold Lounge is located on level 3 of Singapore Changi Airport Terminal 2, just before the entrance to SilverKris Lounge. The KrisFlyer Gold Lounge is decked in an earthy tone that gives a feeling of classiness and makes passengers feel relaxed. The fact that the lounge was not busy with passengers adds to the sensation of relaxation in the lounge. KrisFlyer Gold Lounge is not as big as the SilverKris Lounge next door and the food selection is somewhat limited, however they are tasty and is sufficient to fill one’s stomach. There is a fridge with beverage selection next to the main buffet area, stocked with soft drinks and juices.

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Entrance to KrisFlyer Gold Lounge

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Seating area in KrisFlyer Gold Lounge

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Main buffet areaThe Aircraft

Singapore Airlines operates several aircraft types between Singapore and Bangkok. For this flight, we flew with Singapore Airlines B787-10 which is one of the newest aircraft in the Singapore Airlines fleet.

The Cabin

Singapore Airlines B787-10 has a two-class configuration, capable of carrying up to 337 passengers with 36 Business Class seats and 301 Economy Class seats. Economy Class is split into two sections. All seats in Economy Class are arranged in the 3-3-3 configuration. The seats in the Economy Class cabin are generally decked in light grey fabric with some seats in light blue. The use of purple and orange mood lighting used during boarding makes the cabin looks bright and refreshing.

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The Economy Class cabin onboard Singapore Airlines B787-10

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Economy Class cabin onboard Singapore Airlines B787-10 looks bright and refreshing

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Mood lighting onboard Singapore Airlines B787-10

The lavatories in the Economy Class cabin are located in the mid and the aft part of the aircraft. The lavatories are no bigger than those found onboard other Singapore Airlines aircraft. The use of mirrors in the lavatory makes the lavatory looks larger than it actually is. Singapore Airlines is perhaps one of the few airlines that stocked their Economy Class cabin lavatories with amenities such as toothbrush, combs and razors on top of the handsoap. Passengers can also find hand lotion and Eau de toilette in the lavatory. Singapore Airlines installs sensor-activated tap and toilet flush making the use of the lavatory more hygienic.

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Sink in the Economy Class cabin lavatory

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Toilet in the lavatory

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I like the sensor-activated toilet flush which is more hygienic to use

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Large mirrors in the lavatory

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Mouth wash and hand lotion are available in Economy Class lavatories on top of the hand soap

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Amenities such as toothbrush, razors and combs are available in the Economy Class lavatory

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The step pedal in the Economy Class lavatory

The Seat

The seats onboard Singapore Airlines B787-10 features their new Economy Class seats. The seats in Economy Class cabins are very comfortable with a pitch of 32″ and width of 17.5″. The legroom in the seats is very good, adding more comfort for the 2-hour flight time to Bangkok. Seat recline button is found on the armrest.

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Singapore Airlines new Economy Class seats onboard B787-10

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Economy Class seat onboard Singapore Airlines B787-10

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Legroom is very generous in the Economy Class seats

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Seat recline button

Most of the seat features in the Economy Class seats can be found on the panel in front of each seat, making it look very clean and well designed. It has everything that a passenger needs for their flight. There is a small compartment below the TV screen that allows passengers to stow small items such as mobile phones or the earphones that the airlines provide for the In-Flight Entertainment System. Tray tables can be folded into half and are large for Economy Class standards, capable of allowing passengers to do some work on their laptops. The seat reading light is situated on the ceiling above the seat.

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Seat features are very clean and well designed

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Tray tables can be folded in half and have a vanity mirror

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Tray table fully deployed

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Reading light is found above each seat

There is a cup holder in every Singapore Airlines Economy Class seats making it convenient for passengers to place their cups into while not deploying the tray table. Flight attendant call buttons and switches for the reading light can be found on a small panel on the bottom left of the TV screen. The USB charging port and headphone jacks are located next to the call buttons. There is a small coat hook in each Economy Class seat. On top of the USB charging port, Singapore Airlines is thoughtful enough to install a universal power plug for every two seats for passengers to charge their lifestyle devices, conveniently located under the armrest in front of the passengers.

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Cup holder in the Economy Class seat onboard Singapore Airlines B787-10

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Call buttons, USB charging port and headphone jacks are located in the panel in front of each Economy Class seat

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Each seat has a small coat hook

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Universal power plug in front of the seat

The seat pocket is large enough for passengers to store their iPads. There are two other smaller pockets in front of the main seat pocket, which I find useful to put small items like a passport. The main seat pocket contains the usual inflight magazines such as Singapore Airline’s travel magazine – SilverKris, the in-flight entertainment catalogue – KrisWorld, and the in-flight duty-free catalogue – KrisShop.

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Seat pocket with several smaller compartments in Economy Class

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Seat pocket contents

In-Flight Entertainment

Each Economy Class seat onboard Singapore Airlines B787-10 comes with an 11’1″ personal TV with touchscreen function.The touchscreen function is very responsible and is the only way passenger can control the In-Flight Entertainment system. There is no IFE controller found in the seat since IFE controls can be done on the TV. Singapore Airlines’ KrisWorld has an extensive library of entertainment options, arranged in easy to navigate menus. KrisWorld has the latest blockbuster movies from Hollywood as well as regional movie titles. Scrolling through the KrisWorld is similar to how one would scroll through on their tablet, passengers can swipe left or right to get to the type of entertainment option they desire and click on the large icon to launch the movie or TV show they want to watch.

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IFE menu

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IFE Movie menu

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IFE TV menu

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There is a library of music for passengers who opted not to watch movie

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There is a library of podcasts in the IFE System

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Earphones are placed at the entrance of the aircraft for passengers to take

Meal

Meal service commenced about 30 mins into the flight. Flight attendants went around distributing dinner together with drinks. Passengers were given the option of Char Siew Rice of Green Curry Chicken with fried rice. The Char Siew Rice I opted was very tasty and the pork meat was very tender and well marinated. The rice is a tad hard. I did not like the Quinoa and Vegetable that was served as an appetiser was less to be desired. The Mango pudding dessert is good though.

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Meal options for this flight between Singapore and Bangkok

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I had the Char Siew Pork rice set

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My friend had the Green Curry Chicken and Fried Rice set

Service

Service onboard this Singapore to Bangkok flight onboard Singapore Airlines in Economy class was good. Despite being a busy full flight, service onboard Singapore Airlines Economy Class was not compromised. Flight attendants are seen offering help to passengers with their carry-on luggage during boarding. Meal service was done with a smile. As soon as the seat belt sign was turned off, one of the flight attendants approached my friend and me to inform us that they have taken note of our food allergies and told us the options for dinner prior to the meal service run. After taking our preference, the flight attendant emerged from the galley with our food ahead of the rest of the passengers. When requested for a can of coke to share with my friend and the flight attendant happily hand us the coke and even asked if it is sufficient for the two of us.

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Flight attendants welcoming passengers during boarding

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Warm towels are distributed before taking off

Afterthought

Singapore Airlines new Economy Class product on the B787-10 is very good. The seats are very comfortable and the legroom is generous for Economy Class. The IFE menu is very easy to navigate via the touchscreen function on the TV and the touchscreen is very responsive. There are loads of entertainment option on KrisWorld that kept me entertained throughout the 2-hour flight to Bangkok. Interactions with the flight attendants were rather minimal as this is a full flight. Despite that, service is always done with a smile. This short flight with Singapore Airlines is quite enjoyable.

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Flying during sunset

[Airline Review] – Singapore Airlines A350-900 (SQ609) – Business Class, ICN-SIN (6 Nov 19)

At the Airport

Check-in

The check-in counters for Singapore Airlines is located in Incheon International Airport Terminal 1. Singapore Airlines occupies the entire at Row D for its passengers to check-in. There are three queues – Business Class, Internet check-in and Economy Class, at Row D. The three queues were empty at the time of our arrival at Incheon Airport. There is no wait time before my friends and I are being served by the ground manager who processed our check-in with a smile on her face and sense of calmness. Our check-in was processed with efficiency and soon the manager gave us our boarding passes and invited us to the SilverKris Lounge together with information on the boarding gate, the boarding timing and directions to the SilverKris Lounge.

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Singapore Airlines uses the entire Row D

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There was no queue at the time of our check-in

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Three counters are dedicated to Business Class passengers in Incheon Airport

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Taking a wefie at the check-in counter

SilverKris Lounge

Singapore Airlines has its own lounge at Incheon International Airport. The SilverKris lounge is located on level 3 near gate 29. The lounge is a tad difficult to find as the escalator is located behind some shops. We were warmly welcomed by the Korean ground staff at the entrance of the lounge. We headed to the main section of the SilverKris Lounge at Incheon International Airport. SilverKris Lounge employs an earthy tone in the choice of colour, which feels very cosy. The SilverKris Lounge only serves passengers flying on Singapore Airlines, which the lounge is capable of handling passengers flying on Business Class today. The lounge does not feel overcrowded and we were able to find seats of our choice. There is a section of seats in the lounge that faces the tarmac for passengers to do some plane spotting.

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The entrance of SilveKris Lounge in Incheon Airport

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Seats in SilverKris Lounge

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There are plenty of seats in SilverKris Lounge

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SilverKris Lounge has a cosy and elegant decor

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View of tarmac from SilverKris Lounge

Food in the SilverKris Lounge is served in buffet style. One can find some noodles and rice dishes as well as finger food like sandwiches and mini burgers. There are also desserts and canapes in the food area for passengers who do not feel like having too much to eat before their flight. In the centre of the main section lies a bar where staff will be happy to serve up some cocktails or liquors. Canned drinks can also be obtained from the fridge at the buffet area. The food served in the SilverKris Lounge was very tasty.

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Cooked food section

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Finger food counters in SilverKris Lounge

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Canapes, desserts and salad section

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Bar counter in SilverKris Lounge

There are shower facilities in the SilverKris Lounge, next to the toilet area. I had the opportunity to take a shower here before my flight. There is a staff readily standing by to provide towels and escort passengers who want to take a shower to an empty room. The space in the shower rooms is not too large, with a wet and dry area. Shower rooms are fitted with both a regular shower head and a rain shower head. Shower amenities are stored in large pump bottles with no indication of the brand that Singapore Airlines uses in their lounge. Hairdryers are found in each shower room.

I noticed a smaller section on the left side of the SilverKris Lounge and checked with the staff what’s inside. I was informed that this section serves mainly Singapore food such as laksa, chilli crab. This section has a Peranakan decor, mainly furnished with dining tables and chairs. This section is empty at the time of my visit, though I did not try any food from this section.

The Aircraft

Singapore Airlines uses the A350-900 and B777-300ER to service between Singapore and Korea. We flew on the A350-900 for this flight between Incheon and Singapore.

The Cabin

Singapore Airlines operates the A350-900 Medium Haul aircraft between Singapore and Seoul. The medium-haul A350-900 is configured with a total of 303 seats across the two cabins on board. There are 40 Business Class seats spread across two sections with the larger 28-seat section in front and 12 seats in the rear section. Business Class seats are arranged in a 1-2-1 configuration allowing direct aisle access to all passengers. The Business Class cabin feels very warm and cosy due to the choice of brown colour Singapore Airlines employs in its Business Class seats. I find the lightings used during boarding is perfect for Singapore Airlines Business Class cabin. The use of orange lightings along the windows adds to the sense of comfort and relax, exuding the same vibe with the colour of the seats. The use of white lightings in the centre row during boarding illuminates the cabin for passengers. And yet the choice of these lightings colours complement each other. During the flight, orange lightings were used during evening timing, as though the airline has brought the evening sunlight into the cabin. As the flight transits to night time, blue colour lightings are employed to assimilate night time. The deployment of mood lighting at different times of the flight is helping passengers to better adjust their body clock.

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Singapore Airlines A350-900 Regional Business Class cabin

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Mood lighting used during boarding

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Mood lighting used in the evening time inflight

Three lavatories are serving the 40 passengers in Business Class on Singapore Airlines A350-900, one of which is situated in front of the entire Business Class cabin while the other two are located between the two sections of Business Class cabins. The lavatories are of a decent size, no larger than that found in Economy Class cabins. The lavatories are decked out in brown leather and wooden panel finishings at the sink and the cabinet to give it a more premium feel. The lavatories are well stocked with amenities as Singapore Airlines do not provide any amenity kit for their Business Class passengers. Other than the standard handsoap and mouth wash found in Economy Class lavatories, Singapore Airlines provides UK brand Quercus hand lotion, facial mist and eau de toilette. The other amenities such as toothbrush and razors are of better quality in the Business Class cabin lavatories. Cloth napkins are also stocked in the Business Class lavatories. There is a latch beside the toilet which can be lowered to form a seat in the lavatory. Mirrors are cleverly utilised in the lavatories to make it feel bigger than it actually is.

The Seat

The seat on this Singapore Airlines A350-900 flight from Incheon to Singapore features the new Regional Business Class seats. Each seat has a pitch of 60″ and measures 28″ wide. All seats in the Business Class cabin give passengers direct aisle access and has superb privacy (depends on where one is seated). Business Class seats are clad in brown leather giving the entire cabin a premium feel. Pillow and blankets are already placed on the seats, together with the only amenities such as slippers, eyeshades and socks. The new Regional Business Class seats are arranged in a stagged manner, passengers would have to choose between better access into their seats or privacy. For seats with the side table on the aisle side, getting in and out is a tad squeezy however passengers will get better privacy in these seats. For seats with the side table away from the aisle, getting in and out is a lot easier thanks to the bigger opening for the seats, however, passengers sitting here will have less privacy.

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Singapore Airlines New Regional Business Class seats in Upright position

The new regional Business Class seats onboard Singapore Airlines A350-900 generally have three modes. Passengers would be greeted with the take-off/landing mode, the most upright position, which can be a tad uncomfortable to seat on. The lounge mode is the second mode and the positioning of the seat that I spent most of the 6½ hour flight time in. The lounge mode is somewhere in between the take-off/landing position and the flatbed position, having a slight reclination but not all the way flat. I find this mode to be very comfortable watching the movies from the Inflight Entertainment System. I spent my time eating in this mode as well. The third mode is the bed mode, where the seat is converted to a 180° flatbed. Sleeping in the flatbed mode is rather comfortable as passengers’ legs can be fully stretched into the ottoman underneath the TV. The seat in the flatbed mode allows passengers to do some tossing and turning during their sleep. However, passengers can feel a tad cramp in the narrow seats (compared to that in Singapore Airlines B777-300ER). The armrests in the seats can be adjusted downwards in flatbed mode to give passengers more space in the seats during their sleep.

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Singapore Airlines A350-900 New Regional Business Class seat in lounge mode

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Singapore Airlines A350-900 New Regional Business Class seat in flatbed mode

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Ottoman in the Business Class seat with storage space for carry-on luggage below

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Legroom is quite good onboard Singapore Airlines A350-900 Business Class cabin

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Adjustable armrest in Singapore Airlines New Regional Business Class seat

Each Regional Business Class Seat onboard Singapore Airlines A350-900 is equipped with a side table where passengers can place some of their things on. There is an indentation in one corner of this side table where flight attendants will place the drinking glasses on. There is a small cabinet with a sliding door on the same side as the side table. Here is where the menu and noise-cancelling headphones are placed during boarding. There is an NFC reader as well as two USB charging ports and international power outlet for passengers to charge their lifestyle devices. Storage space for passengers to stow away small items onboard Singapore Airlines A350-900 Regional Business Class is very limited as this cabinet is the only place where passengers can store small items such as mobile phones and passports, it is not big enough to store a tablet or bigger cameras. Even the older Regional Business Class seats like those on the A330-300 has more storage space (read about my previous experience here). A vanity mirror is found between the side cabinet and the seat for passengers who want to look presentable before they disembark. Seat control buttons, as well as the IFE controller, are stored on the side table is located. The seat control buttons are touch bar and will only light up when passengers touch the seat controls. The seat control touch bar allows passengers to adjust the mode of the seat, the seat lighting, on/off for the TV as well as flight attendant call button.

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Side table in each seat onboard Singapore Airlines Business Class seat

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Small cabinet for passengers to store loose items

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Cabinet door can be closed and the headphone can be hung on the hook at the side when not using

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NFC reader and in-seat charging ports

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A vanity mirror that can slide out in the seat

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Seat control panel and IFE controller

The table is hidden under the TV screen and can be deployed with a push of a button under the table. The table is folded into half and is very big when fully deployed. Underneath the ottoman below the TV screen is another compartment where passengers can place their shoes or their carry-ons. Seat pocket in the New Regional Business Class seats onboard Singapore Airlines A350-900 is found on the bulkhead in front of the seat, near to the floor of the aircraft. The placement of the seat pocket is rather unergonomic as passengers would have to unfasten their seat belt to reach the contents inside. There are several reading lights in each seat. One reading light is installed above each Business Class seats and a set of three inside the seat. The set three reading lights, catering to the different positions of the seat, have their individual switches providing much convenience for passengers using them.

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The table is stowed neatly under the TV screen in each seat

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Table fully deployed

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The seat pocket is situated in an inconvenient place in the seat

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Seat pocket contents

In-Flight Entertainment

Singapore Airlines has a great In-Flight Entertainment (IFE) System. Each Business Class seat is fitted with a large 18″ HD TV, making watching movies very comfortable as the TV does not look too small even when the seat is in the upright position. However, these TVs do not a touchscreen function. Controls on the IFE have to be done on the IFE controller. The design of the IFE controller menus is very intuitive, akin to a mobile phone. The menus on the IFE is well laid out and selection of movies from the controller is not difficult. When stowed away in its holder, the IFE controller screen has icons for easy to controls of the TV screen or for passengers to log into their KrisFlyer account where passengers can store their favourite movie titles into a personalised catalogue of entertainment. When in handheld mode, the IFE controller has large wordings and screens for passengers to scroll to look for the movie titles from the controller without having to look at the TV screen.

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Each Business Class seat is fitted with an 18″ TV

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IFE controller icons when stowed, the headphone jack is next to the seat control panel

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The IFE menu is very easy to use

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IFE controller screen looks like a mobile phone

When it comes to entertainment options, KrisWorld (Singapore Airlines’ in-flight entertainment) has an extensive library of movies, TV shows, podcasts, music and games to keep passengers of all ages entertained through the flight. The IFE options are well organised into categories, making scrolling through the options very easy. In terms of movies (which I spend most of the time watching during the flight), KrisWorld has no lack of options. From the latest blockbusters to movies that are made in the 90s to foreign films, one will be able to find something that occupies their flight time with. Singapore Airlines provides noise-cancelling headphones for their Business Class passengers. These headphones are very comfortable to wear and the noise-cancelling function is very effective in blocking out ambient noise. The noise-cancelling function is so good that I have to remove my headphones whenever the flight attendants or my friend is talking to me. To provide passengers with convenience, the volume can be adjusted from the headphone itself.

Business Class passengers are entitled to 100MB of complimentary wifi during flight. Connecting to the inflight wifi is very easy and the speed connection is good. I managed to chat with my family while in the air and post some pictures on my Instagram account as we were up in the sky.

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Business Class passengers are given complimentary 100MB wifi

Meal

Passengers flying on Singapore Airlines Business Cass can use the “Book the Cook” to pre-order meals for their flight. However, the menu from the “Book the Cook” flying out from Incheon is not as extensive as flights departing from Singapore. For this leg of the flight, I did not use “Book the Cook”. When it comes to the in-flight menu, passengers can choose from the four options of the main course. For my meal, I opted for the Hansik and my friend opted for the Seared Chicken Breast. Flight attendants came around the cabin to take orders from passengers on their preferred meal.

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Business Class Menu

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Hansik Menu

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“Normal” menu

About 1 hour into the flight, flight attendants started the meal service with Singapore Chicken and Beef Satay as a canape. Singapore Airlines is famed for its satay in its premium class cabins. Each passenger was served two beef and one chicken satay. The satay is tender and well marinated. The satay sauce that was served on the plate was not too spicy, and the sauce is very thick with peanuts. The satays are so tasty that I requested for a second serving from the flight attendants, who were happy to heat up some more for me and my friend.

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The signature satay onboard Singapore Airlines Business Class

About 2½ hours into the flight, the flight attendants went around setting the table for a meal for all passengers in Business Class cabin, followed by distribution of the meals. Meals are distributed from the kitchen to each passenger. I opted to have Hansik (Korean meal) for this flight. The Hansik started with Grilled Tuna with Yuzu dressing appetiser. The tuna was very tasty and moist and the yuzu dressing it was very well paired with was not sour. While having my appetiser, another flight attendant came around the cabin with a basket of bread for passengers to choose. I opted for the Singapore Airline’s signature Garlic bread, which was full of taste and warm. The flight attendant cleared the plate when I was done with the tuna and served up the main course – Andong Dak Jjim (Korean stewed chicken), which was served with kimchi and pickled cucumber. The stewed chicken was very tasty and tender, the sauce that the chicken was served in is very well balanced. After the main course, I had Yuzu Chocolate pudding for dessert. I did not quite like the taste of the pudding as it is a tad too sour for my liking.

My friend opted to have the “normal meal”, the appetiser and dessert he was served were different from mine. For the appetiser, my friend was served Smoked Duck Breast. The duck breast was very tender and was not dry. Out of the three choices of the main course, my friend opted for Baked Halibut with White Wine Sauce. The Halibut was moist and not flaky, the white wine sauce was very tasty. The main course came with linguine, which was not lumpy. My friend had Caramel Cake for dessert, which was a tad too sweet for my friend’s liking.

Service

The service we received on Singapore Airlines Business Class was impeccable. The flight attendants are very observant and felt that they go all out to ensure passengers have a pleasant flight. We were greeted by the flight attendants with a warm smile at the door the moment step onboard the aircraft. Flight attendants escorted us to our seat and quickly serve up the pre-departure drink. We were given options of apple or orange juice as well as champagne. I was offered an additional drink by the flight attendant the moment she saw my glass was empty. Flight attendants were seen helping passengers to stow away their carry-on baggage during boarding. Throughout the flight, we were always addressed by our surname by the flight attendants. The moment the seat belt sign was turned off, flight attendants go around the cabin serving drinks to passengers, soon after the Satay service commenced.

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We were welcomed onboard by Katherine the In-flight Manager

The meal was presented course by course and individually to all passengers from the galley instead of pushing around a trolley to serve passengers. This gave us a feel of restaurant-style service where food was brought straight from the kitchen. The observant flight attendants cleared the plates almost immediately after observing the plates are empty and checked with the passengers if we would like the next course to be served. The flight attendants will always check how we find the food while clearing the plate. Meal courses were served up moments after the plate was being cleared. The flight attendants ensure passengers flying on Singapore Airlines Business Class stay hydrated by asking if we would like any beverages throughout the flight. At one point in the flight, the thoughtful flight attendant worried that my friend might be thirsty, placed a bottle of water in my friend’s seat when she noticed my friend was deep in slumber.

My friends and I were very well taken care of onboard SQ609 by the flight attendants. It seems they pay a lot of attention to the passengers they are taking care of. The excellent service started with Ms Katherine Chua, the In-flight Manager. She’s the first person we saw standing by at the door greeting passengers with the warmest smile. Before take-off, one seat across me was having problems with the deployment of the table. Instead of allowing the passenger to discover it himself, Katherine appraised the passenger of the issue, followed by offering the passengers vouchers that he can use for duty-free shopping onboard as a form of service recovery. Katherine was seen apologising to the passenger repeatedly (even though it is not her fault) and offered solutions for the passengers during mealtime. Katherine was serving my aisle during Satay service, I commented that I was looking forward to the satay service as I have heard good things about the satays. When Katherine walked past me after finishing serving the passengers, she offered to serve me additional satays and checked with me when I wanted to have the satays. This goes to show that Katherine registers what passengers comments are and took note of them. During mealtime, I was told by another flight attendant that my main course will take a little longer to be served up as Katherine was picking out all the mushrooms in my meal due to my allergy. When the main course was served, I noticed it was Enokitake mushrooms that were in the meal. Katherine must have put in a lot of effort to remove every single piece of the small mushroom. After the meal service ended, I passed the galley to visit my friend in another seat. I witnessed Katherine invested a lot of effort decorating the tray where my other friend’s birthday cake was served. My friend was delightfully surprised when Katherine and her crew brought the cake over to my friend and sang him a birthday song up in the sky. When I saw the end-product of Katherine’s efforts, I was amazed by how beautifully the tray was decorated by Katherine. I was telling my friends that the tray was so well decorated that we can’t bear to take it apart. At one point, I requested plasters from Katherine who brought some for me and even helped me bandage my finger which was cut due to my dry skin. Katherine even brought me a bottle of the hand lotion for me to apply throughout the flight to prevent my hands from feeling dry.

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Katherine and her crew surprising my friend with a birthday cake

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Katherine carefully present the cake to my friend

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The birthday cake decorated by Katherine

Ms Rose Bae was the other flight attendant on board SQ609 taking care of passengers on my aisle. Rose portrayed a cheerful and professional persona. She was very attentive and observant throughout the flight. During beverage service, I expressed to Rose that I wanted to try some mocktails. Rose patiently went through the menu of mocktails that I can order on board with me and quickly concocted the mocktail for me. At one point Rose walked past me and saw that I was drinking coke instead, Rose checked if I did not like the drink and offered to make another mocktail for me. I assured her that I liked the drink and just wanted to have coke at that point. I opted for the Hansik meal during the flight, Rose informed me that there are mushrooms in the dish after noting that I am an allergy to mushrooms from the records in a previous flight. I told her I will be fine as long as I do not consume the mushrooms. During meal service, Rose came over to apologise for my main course being served slightly later as Katherine was picking out all the small mushrooms in the meal. Throughout the flight, Rose ensured that I did not go thirsty or hungry and offered food and drinks throughout the flight. She would always offer me drinks whenever she saw my glass is empty. Rose was seen constantly patrolling the cabin and checking if I was comfortable.

The Leading Stewardess, Judy Cho was great as well. My aisle was not serviced by Judy and my interactions with her were limited to during the duty-free rounds she made. I told Judy that I wanted to get an aircraft model for my nephew as he like planes. Judy took the time to discuss with me the suitability of the model for my 3 years old nephew and gave her honest opinion that the model was not suitable for my nephew and persuaded me not to get that for my nephew. Judy returned later with a bag full of in-flight amenities that she put together so that I can give to my nephew as souvenirs from Singapore Airlines. Judy displayed excellent listening skills and thoughtfulness and did not push for sales when it is really not suitable. This goes to show she put her passengers’ requirements at heart and is truthful in her recommendations.

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Judy presenting satay to Business Class passengers

Tze Hwa was the other flight attendant who was very attentive during the flight. He was seen serving passengers with pre-departure drinks and checked with me if I needed additional drinks when he saw my glass was empty. Tze Hwa was also seen helping passengers to stow their carry-on baggage in the overhead compartment during boarding and disembarking. He was also seen patrolling the cabin and constantly checked if passengers want more drinks. Tze Hwa was one of the crews who helped Katherine to surprise my friend with the birthday cake.

Afterthought

Singapore Airlines indeed live up to their company tagline,  A Great Way to Fly, in their Business Class service. The new Regional Business Class seats are narrower than those it replaces and has significantly lesser storage space in the seat for passengers to put away small items. The seat is capable of converting to a full flatbed, which makes sleeping comfortable. The meal was delicious and the satay indeed lives up to its reputation. There are lots of options in the IFE system to keep passengers entertained throughout the flight. What makes this flight enjoyable is the service we received on board. The flight attendants are very observant and come across as being sincere in their service offering throughout the flight. We were very well taken care of by Katherine and her crew that makes us enjoy the flight till this day.

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Flying over Korea

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Flying over sunset

[Accommodation Review] – Novotel Ambassador Seoul Dongdaemum Hotels & Residences (Residence Studio), Seoul, South Korea (2 – 6 Nov 19)

Location

Novotel Ambassador Seoul Dongdaemun Hotels & Residences is very well appointed. The hotel is 5 mins walk from Dongdaemun shopping district where the shops close at 5am every day. The hotel is also very accessible with a bus stop just 2 mins walk and the subway just 4 mins walk from the hotel. The nearest subway stop from Novotel Ambassador Seoul Dongdaemun Hotels & Residences is Dongdaemun  History & Culture Park Station, where three subway lines serve the station. The hotel is one subway stop from Myeongdong shopping district, five stops away from Gyeongbokgung Station and four stops from Seoul Station. Getting to and from Incheon Airport is a breeze with the Airport limousine Bus Stop being 1 min walk from the hotel. There are at least two 24-hour convenient shops nearby the hotel, with one located in the building next to the hotel. Numerous eateries around the hotel open 24-hour.

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Airport limousine stop next to Novotel Ambassador Seoul Dongdaemun Hotels & Residences

The Studio

The Residence Studio has a total floor area of 26m² which is quite good by Seoul’s standards. Despite its size, the interior designers of the hotel did an excellent job is packing a kitchenette in the room and yet does not make the room feel cramp.

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View of Seoul from the Residence Studio

Sleeping Area

The large king bed is the first thing that greets guests upon entering the room. The sleep quality on the king bed is excellent, leaving guests feeling fully recharged every night one sleeps on it. The pillows are of the right firmness to my liking. Novotel Ambassador Seoul Dongdaemun Hotels & Residences also provides guests with a choice of four types of pillows via the pillow menu ensuring guests having a better sleep quality. There are two side tables placed on either side of the bed with reading lights mounted on the headboard of the bed, thus freeing up space for guests to utilise on the side tables. There is an international power outlet as well as two USB charging ports above either of the bedside tables, providing ample outlets for guests to charge their lifestyle devices.

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The king bed is the first thing that greets guests upon entering the room

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The sleep quality on the king bed is excellent

Next to the entrance of the Residence Studio is a couple of armchairs and a small round table, where guests can relax by and enjoy a cup of coffee from the Nespresso machine in the kitchenette. There are some more power outlets and USB ports here, providing guests with more points to charge their lifestyle devices. A large 55″ LED TV is mounted on the wall opposite the king bed and above the armchairs. There is no lack of TV programmes, both local and international ones, to keep guests of the Residence Studio entertained.

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Armchairs and the 55″ LED TV mounted on the wall opposite the king bed

The Bathroom

The bathroom in the Residence Studio at Novotel Ambassador Seoul Dongdaemun Hotels & Residences is a tad tight, but one will not feel too cramp inside the bathroom. A sink and a small countertop are to the right of the entrance to the bathroom. Despite being small, there is still space on the countertop for guests to place some of their toiletries. A large mirror is placed on the wall by the sink, making the bathroom look bigger. A toilet bowl, that comes with remote control bidet, is placed in the corner next to the sink. A walk-in shower with both regular and rain shower heads, enclosed in glass partition separating the wet and dry area of the bathroom, is diagonally opposite the sink. The space inside the walk-in shower does not feel cramp at all. One can still shower comfortably in the walk-in shower. I am amazed that the designers of this Residence Studio in Novotel Ambassador Seoul Dongdaemun Hotels & Residences manage to fit in a wardrobe in the bathroom. This ingenious design not only frees up space in the sleeping area of the room, it conveniences guests of the room in changing their clothes after a shower. The wardrobe is, however, a tad small for two guests staying in the room. The space in the wardrobe at most can hold up to one week’s clothing for one guest and maybe two guests if the clothings are hanged closely. An iron and ironing board is stowed inside this wardrobe. An in-room safe is hidden on the top drawer of the two-tiered cabinet inside the wardrobe.

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Sink and toilet in the bathroom

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Remote control bidet

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Walk-in Shower

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Bath amenities provided by Novotel Ambassador Seoul Dongdaemun Hotels & Residences

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Wardrobe in the toilet

Kitchenette

Despite having a total floor area of only 26m², the designers of the Residence Studio managed to put in a kitchenette area in the room, displaying their cleverness at using space in the room. The kitchenette occupies the corner of the room outside the bathroom and to the left of the entrance to the Residence Studio. The two induction cookers and the microwave in the kitchenette allows guests to cook a simple meal. There is also a rice cooker and some cookwares stowed inside the cabinet in the kitchenette area. The hotel also installed a Nespresso machine in the kitchenette for guests to enjoy quality coffee in the room. In the cabinets under the induction cookers are a washing machine that comes with dryer function and a mini-fridge.

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Kitchenette Area in the Residence Studio

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There is a sink and two induction cookers in the kitchenette

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Microwave oven, electric kettle and Nespresso machine in the kitchenette

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There is a washing machine cum dryer in the kitchenette

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Mini fridge in the kitchenette

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Rice cooker and other cooking wares are found in the cabinet at the kitchenette. There is space here for guests to store their belongings

Service

The service in Novotel Ambassador Seoul Dongdaemun Hotels & Residences is out of this world. From the moment we step into the hotel on the ground level, we can already feel the friendliness and eagerness to help guests from the staff. We were greeted by the concierge staffs and invited to the 20th floor to get our check-in processed. The concierge staff also offered to help us with our luggage and escort us to the reception for check-in, which we declined. At the reception, the staffs welcomed us with the biggest smile on her face. She processed our check-in with such efficiency and made some recommendations for us to explore during our stay in Seoul. The staff also gave us three welcome drink passes (unlike the miserable Ibis Ambassador Busan Haeundae) and recommended us to use the pass at the bar on the 20th floor where the view is more spectacular.

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Concierge staff on the ground floor who are always willing to help

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We were warmly welcomed by the staff at the reception on the 20th floor during our check-in

I always thought the housekeeping staffs are the unsung heroes of any hotels. It is the same for Novotel Ambassador Seoul Dongdaemun Hotels & Residences. We were assured that we will always return to a spick and span suite every night after exploring Seoul. These diligent housekeeping staffs cleaned every corner of the suite and replenished all the amenities in the suite so we do not have to worry about them running out.

When we redeemed the welcome drink from the bar on the 20th floor, we were warmly welcomed by the only staff at the bar. The staff briefed us of the choice of drink we are entitled to and found us an excellent seat which gave us a commanding view of the surroundings after taking orders for our drinks.

The hotel provides free shuttle service three times a day to six major destinations around Seoul include Myeongdong, Gyeongbokgung, Changyeonggung to name a few. Guests are required to arrive at the hotel concierge early and queue up for the shuttle service. We did not manage to catch the shuttle service during our stay in the hotel as the timing does not match ours.

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Complimentary Shuttle service

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This bus would take guests around six destinations in Seoul

Hotel Facilities

Gym

The gym in Novotel Ambassador Seoul Dongdaemun Hotels & Residences is located on the 20th floor. The gym is very well equipped with treadmills, bikes, weights machine and free weights for guests to get a good workout. I like the placement of the bikes and treadmills where guests can do their workout and get a great view of Seoul while doing so.

 

Swimming Pool

There are two swimming pools in Novotel Ambassador Seoul Dongdaemun Hotels & Residences. The hotel requires guests to wear a swim cap when using these pools. The indoor swimming is located on the 20th floor of the hotel and is opened all year long. The swimming pool is heated and is great for guests to swim a few laps in. There is a jacuzzi by the entrance to the indoor pool for guests to relax in.

 

Novotel Ambassador Seoul Dongdaemun Hotels & Residences also operates an outdoor swimming pool on the rooftop (21st floor). Despite being a smaller pool compared to its indoor counterpart, guests can also get a decent swim from this outdoor pool. The outdoor pool is open only from Jul to Sep each year.

 

Rooftop Garden

There is a rooftop garden on the 21st floor in Novotel Ambassador Seoul Dongdaemun Hotels & Residences. There are some chairs in the garden for guests to relax and enjoy the view of Seoul. There is also a bar where guests can order some drinks and snacks while taking in the beautiful scenery of Seoul.

 

Overall

Novotel Ambassador Seoul Dongdaemun Hotels & Residences is an excellent choice for visitors to Seoul. The location is excellent with the Dongdaemun shopping district right at the doorstep of the hotel. The hotel is within minutes walk from the airport limousine bus stop and the subway station. Despite the small size, the Residence Studio is very well designed in terms of space and is very comfortable. The sleep quality was excellent in the king bed. The service we received throughout our stay with Novotel Ambassador Seoul Dongdaemun Hotels & Residences is impeccable. We were always greeted with smiles whenever we bumped into any of the staffs around in the hotel. We felt welcome to the hotel by the diligent staffs working tirelessly around the clock to ensure guests are well taken care of. I would not hesitate to book a stay at this hotel the next time I visit Seoul.

[Accommodation Review] – Novotel Ambassador Seoul Dongdaemun Hotels & Residences (Residence Premier 1 Bedroom Suite), Seoul, South Korea (2 – 6 Nov 19)

Location

Novotel Ambassador Seoul Dongdaemun Hotels & Residences is very well appointed. The hotel is 5 mins walk from Dongdaemun shopping district where the shops close at 5am every day. The hotel is also very accessible with a bus stop just 2 mins walk and the subway just 4 mins walk from the hotel. The nearest subway stop from Novotel Ambassador Seoul Dongdaemun Hotels & Residences is Dongdaemun  History & Culture Park Station, where three subway lines serve the station. The hotel is one subway stop from Myeongdong shopping district, five stops away from Gyeongbokgung Station and four stops from Seoul Station. Getting to and from Incheon Airport is a breeze with the Airport limousine Bus Stop being 1 min walk from the hotel. There are at least two 24-hour convenient shops nearby the hotel, with one located in the building next to the hotel. Numerous eateries around the hotel open 24-hour.

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Novotel Ambassador Seoul Dongdaemun Hotels & Residences Facade

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Airport limousine bus stop is just next to Novotel Ambassador Seoul Dongdaemun Hotels & Residence

The Suite

Novotel Ambassador Seoul Dongdaemun Hotels & Residences has generally two types of accommodation, the hotel side and the residence side. The residence part of the hotel has facilities similar to a serviced apartment. The Residence Premier 1 Bedroom Suite that my friend and I were staying has a generous total floor area of 81m². 

Kitchenette

The Residence Premier 1 Bedroom Suite in Novotel Ambassador Seoul Dongdaemun Hotels & Residences is equipped with a small kitchenette immediately after the entrance foyer to the suite. There is a sink for guests to wash their dishes, which the hotel also provide washing detergent and sponge. Beside the sink is a two induction stove for guests to do some simple cooking with the pots and pans stowed in the drawer in the kitchen island. In the kitchenette area, rice cooker and microwave machine can also be found. The hotel provides china and cutlery for up to four guests usage in the numerous drawers around the kitchenette area. A washing machine is concealed inside the cabinet under the sink in the kitchenette area. The washing machine has a dryer function which is great for guests needing to do their laundry in the suite.

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Sink in the kitchenette

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The washing machine is tucked away in the cabinet under the induction cooker and rice cooker

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Coffee and tea

On top of that, the kitchenette is equipped with a full-size fridge for guests to store the groceries they bought. A Nespresso machine and electric kettle are placed on the kitchen island, which can also double up as a dining table that comes with four high chairs. The design of the suite is so thoughtful that power outlets are installed on the kitchen island for guests to use the Nespresso machine and kettle.

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Full-size fridge in the kitchenette

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A kitchen island that also doubles up as a dining table

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Cutlery and cooking ware are stored in the cabinet of the kitchen island

Living Room

Further from the entrance to the Residence Premier 1 Bedroom Suite, after the kitchenette area in the living room. The decor in the living room is contemporary and cosy, due to the earthy tone used in the decor coupled with the lighting from the ceiling. There is a cabinet placed in the entrance foyer next to the kitchen island, which is great for guests to stow away their shopping items without having the living room looking messy. The living room in the Residence Premier 1 Bedroom Suite of Novotel Ambassador Seoul Dongdaemun Hotels & Residences is very well illuminated at all times of the day. In the day the living room is illuminated with natural light from one of the six floor-to-ceiling windows, and at night it is brightly lighted with the yellow lighting from the ceiling and the floor lamp placed in the corner of the living room. The centrepiece of the living room is the L-shaped couch, capable of sitting five to six persons. The sofa is very comfortable to sit on or lying on to watch the numerous programmes on the huge 55″ TV mounted on the wall opposite the couch. A coffee table between the couch and the TV, laid with hotel literature, is perfect for one to place their drinks or even snacks while watching TV.

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View of the living room from the entrance foyer

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The very cosy living room

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Contemporary and spacious living room

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View from the living room

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Huge 55″ Smart LED TV in the living room

Bedroom

The spaciousness of the Residence Premier 1 Bedroom Suite of Novotel Ambassador Seoul Dongdaemun Hotels & Residences extends into the bedroom. The bedroom is furnished with a large king bed which is very comfortable and made us feel fully recharged to explore Seoul every single night when we were staying in the hotel. The pillows on the bed are of the right firmness to my liking. On top of these pillows, guests can choose from a list of pillow menu to find one that one prefers to get a better night sleep. The spacious bedroom allows the hotel to place an armchair, without obstructing the space, by the floor to ceiling window for guests to relax on with their legs stretched out. I find the armchair perfect to read a book from or simply to gaze at Seoul from the chair.

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Bedroom in Residence Premier 1 Bedroom Suite of Novotel Ambassador Seoul Dongdaemun Hotels & Residences

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A very comfortable King bed in the bedroom

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Armchair placed in the window for guests to read a book or simple gaze out of the window

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Novotel Ambassador Seoul Dongdaemun Hotels & Residences offers four types of pillows in their pillow menu

Bedside tables are installed on either side of the king bed in the bedroom of Residence Premier 1 Bedroom Suite in Novotel Ambassador Seoul Dongdaemun Hotels & Residences. The open style tables are a tad small with all the gadgets such as telephone on the left side table and a tablet dock on the right table. However, these gadgets can be shifted to the bottom tier of the table freeing up space for guests to charge their lifestyle devices. The hotel has excellent power options for guests. Other than the international power socket, there are USB power ports on each side of the bedside table for guests to charge their phones, tablets, etc. Switches for the lighting in the suite can also be accessible via the switches on both sides of the table. Bedside reading lamps are installed on the headboard of the king bed, freeing up even more space for guests to use on the bedside tables. The tablet on the right side of the bedside table allows guests to control practically everything in the suite. From the lighting to temperature to TV and music controls. Novotel Ambassador Seoul Dongdaemun Hotels & Residences is the first AI hotel in Korea. Other than being able to control these from the tablet, guests can gain access to a webpage via scanning a QR code found on the light switch panel in the living room. This webpage allows guests to control everything in the suite from their mobile phone anywhere in Korea, including requests for make-up room, request for additional hotel amenities, room climate, TV control and lighting controls. I find having this control on my palm and on the go to be very interesting.

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Tablet that controls everything in the Residence Premier 1 Bedroom Suite of Novotel Ambassador Seoul Dongdaemun Hotels & Residences on the right bedside table

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Tablet menu

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Lighting control and power outlet above the left bedside table

Another large 55″ smart LED TV is mounted on the wall in the bedroom, opposite the king bed. This TV has the same entertainment options as that in the living room, allowing guests to watch TV from the comfort of the bed.

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55″ Smart LED TV mounted opposite the king bed in the bedroom

Wardrobe Area

Novotel Ambassador Seoul Dongdaemun Hotels & Residences has a generous wardrobe area in the bedroom of the Residence Premier 1 Bedroom Suite. The wardrobe area is an extension in the bedroom, between the king bed and the bathroom. There are a total of three wardrobes, two large wardrobes with two door panels and one smaller wardrobe with one door panel. There is no lack of storage space in this wardrobe for guests to hang out the clothing they bring to Korea. The in-room safe is hidden in one of the drawers inside one of the large wardrobes. On top of that, the iron and ironing board is also tucked away in this wardrobe. The space in the wardrobe area is so large that the hotel placed of a rectangular stool here, giving it a boutique feel, and yet still have sufficient space for guests to move around even with the wardrobe doors open. Having the wardrobe area in front of the bathroom gives guests the convenience of changing into their clothing after a shower.

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There is no lack of space for clothing in the wardrobes

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The in-room safe is hidden away in one of the drawers in the wardrobe

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The wardrobe at the entrance of the bedroom

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Entire wardrobe area in the bedroom

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There is no lack of space for clothing in the wardrobes

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The in-room safe is hidden away in one of the drawers in the wardrobe

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The wardrobe by the entrance to the bedroom of the Residence Premier 1 Bedroom Suite. The hotel is happy to provide additional hangers should guests request

Bathroom

Bedroom

The main bathroom in the Residence Premier 1 Bedroom Suite in Novotel Ambassador Seoul Dongdaemun Hotels & Residences is accessible from the bedroom. This main bathroom is huge. The bathroom is separated from the bedroom by a three-panel sliding door. Entering the bathroom, the first thing that caught my eyes is the huge circular bathtub sitting in one corner of the bathroom. This bathtub is perfect for guests to soak away the fatigue after a day’s exploring around Seoul. Despite being large, the water pressure from the tap on the bathtub fills up the tub very fast, guests do not have to wait for too long before being able to enjoy their soak.

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A large bathtub in the bathroom

Right by the entrance of the bathroom is large sink countertop with a single sink sitting in the middle of the countertop. The countertop occupies 2/3 of the width of the bathroom, which provides tons of space for guests to place their toiletries on. Novotel Ambassador Seoul Dongdaemun Hotels & Residences provides their in-house bath amenities completed with body lotion, dental kit and shaver. The bath amenities are of good quality.

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Sink with a large countertop in the bathroom

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Quality in-house bath amenities

There are two cubicles furthest end from the entrance to the bathroom. The cubicle next to the sink countertop is where the shower cubicle is located. The shower cubicle has sufficient space to place bath amenities as well as a cup for toothbrushes. The shower cubicle has both regular shower head and rain shower head. The cubicle next to the walk-in shower, behind the bathtub, is where the toilet is located. The toilet is equipped with a bidet. Instead of a control panel mounted on the wall, usage of the bidet is via remote control.

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Large walk-in shower

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Toilet with bidet

Guest Toilet

There is another toilet right at the main entrance to the suite at the entrance foyer. The guest toilet, furnished with a toilet bowl with bidet and a sink, is very big. The hotel is very thoughtful in the placing of towel rack with two hand towels in this toilet. This toilet is perfect for the guests of those staying in this Residence Premier 1 Bedroom Suite to use without having the need to enter the bathroom in the bedroom. This toilet is also convenient for guests who wanted to use the toilet without having to walk to the toilet in the bedroom while they are watching TV in the living room.

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Toilet in by the entrance to the Residence Premier 1 Bedroom Suite

Service

The service in Novotel Ambassador Seoul Dongdaemun Hotels & Residences is out of this world. From the moment we step into the hotel on the ground level, we can already feel the friendliness and eagerness to help guests from the staff. We were greeted by the concierge staffs and invited to the 20th floor to get our check-in processed. The concierge staff also offered to help us with our luggage and escort us to the reception for check-in, which we declined. At the reception, the staffs welcomed us with the biggest smile on her face. She processed our check-in with such efficiency and made some recommendations for us to explore during our stay in Seoul. The staff also gave us three welcome drink passes (unlike the miserable Ibis Ambassador Busan Haeundae) and recommended us to use the pass at the bar on the 20th floor where the view is more spectacular. The staff was observant and wished my friend an advanced birthday.

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Concierge staff on the ground floor who are always willing to help

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We were warmly welcomed by the staff at the reception on the 20th floor during our check-in

I had previously requested a birthday cake for my friend whose birthday falls on one of the days during our stay in Novotel Ambassador Seoul Dongdaemun Hotels & Residences. My request was to have the caked delivered at the stroke of midnight and the cake was indeed delivered by a hotel staff despite being in midnight. The staff wished my friend a happy birthday with the warmest smile on his face. As we were receiving the cake, we got locked out of our suite. The staff immediately went to the reception and gotten the master key without letting us wait for too long. We apologise to the staff for making him make the extra trip to get the key to open the door. The staff responded with a smile that it was no trouble and told us not to worry about it.

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Birthday cake with compliments from Novotel Ambassador Seoul Dongdaemun Hotels & Residences at the stroke of midnight during my friend’s birthday

I always thought the housekeeping staffs are the unsung heroes of any hotels. It is the same for Novotel Ambassador Seoul Dongdaemun Hotels & Residences. We were assured that we will always return to a spick and span suite every night after exploring Seoul. These diligent housekeeping staffs cleaned every corner of the suite and replenished all the amenities in the suite so we do not have to worry about them running out.

When we redeemed the welcome drink from the bar on the 20th floor, we were warmly welcomed by the only staff at the bar. The staff briefed us of the choice of drink we are entitled to and found us an excellent seat which gave us a commanding view of the surroundings after taking orders for our drinks.

The hotel provides free shuttle service three times a day to six major destinations around Seoul include Myeongdong, Gyeongbokgung, Changyeonggung to name a few. Guests are required to arrive at the hotel concierge early and queue up for the shuttle service. We did not manage to catch the shuttle service during our stay in the hotel as the timing does not match ours.

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Complimentary Shuttle service

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This bus would take guests around six destinations in Seoul

Hotel Facilities

Gym

The gym in Novotel Ambassador Seoul Dongdaemun Hotels & Residences is located on the 20th floor. The gym is very well equipped with treadmills, bikes, weights machine and free weights for guests to get a good workout. I like the placement of the bikes and treadmills where guests can do their workout and get a great view of Seoul while doing so. 

Swimming Pool

There are two swimming pools in Novotel Ambassador Seoul Dongdaemun Hotels & Residences. The hotel requires guests to wear a swim cap when using these pools. The indoor swimming is located on the 20th floor of the hotel and is opened all year long. The swimming pool is heated and is great for guests to swim a few laps in. There is a jacuzzi by the entrance to the indoor pool for guests to relax in.

Novotel Ambassador Seoul Dongdaemun Hotels & Residences also operates an outdoor swimming pool on the rooftop (21st floor). Despite being a smaller pool compared to its indoor counterpart, guests can also get a decent swim from this outdoor pool. The outdoor pool is open only from Jul to Sep each year.

Rooftop Garden

There is a rooftop garden on the 21st floor in Novotel Ambassador Seoul Dongdaemun Hotels & Residences. There are some chairs in the garden for guests to relax and enjoy the view of Seoul. There is also a bar where guests can order some drinks and snacks while taking in the beautiful scenery of Seoul.

Overall

Novotel Ambassador Seoul Dongdaemun Hotels & Residences is an excellent choice for visitors to Seoul. The location is excellent with the Dongdaemun shopping district right at the doorstep of the hotel. The hotel is within minutes walk from the airport limousine bus stop and the subway station. The Residence Premier 1 Bedroom Suite we stayed in was very spacious and comfortable. The incredible space we had in the suite ensured that we had lots of space moving around and put away our belongings. The sleep quality was excellent in the king bed. The service we received throughout our stay with Novotel Ambassador Seoul Dongdaemun Hotels & Residences is impeccable. We were always greeted with smiles whenever we bumped into any of the staffs around in the hotel. We felt welcome to the hotel by the diligent staffs working tirelessly around the clock to ensure guests are well taken care of. I would not hesitate to book a stay at this hotel the next time I visit Seoul.

 

 

[Accommodation Review] – Ibis Ambassador Busan Haeundae (Standard Room with 1 Queen Bed), Busan, South Korea (29 Oct – 2 Nov 19)

Location

Ibis Ambassador Busan Haeundae is located one street away from the famed Haeundae beach. The hotel is around 7 mins walk from Haeundae subway station and 4 mins from Gunam-ro and Haeundae Market, where there is no lack of food options. There are numerous convenient shops around Ibis Ambassador Busan Haeundae, with the nearest in the next building and another one just across the road of the hotel. Busan Sea Life Aquarium is 3 mins walk from the hotel. Being located in Haeundae district, Ibis Ambassador Busan Haeundae is rather far from Busan Train Station, which takes more than 1 hour by subway. The main lobby of Ibis Ambassador Busan Haeundae is located on the 20th floor of the hotel. There is a relay lobby by the main entrance to the hotel, however, this lobby is never manned throughout our three nights stay at Ibis Ambassador Busan Haeundae.

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There is a cafe on the ground floor of Ibis Ambassador Busan Haeundae

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The lobby on the ground floor of Ibis Ambassador Busan Haeundae

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The relay lobby that was never manned on the first floor

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Reception on the 20th floor

The Room

The Standard Room with 1 Queen bed is the smallest room in Ibis Ambassador Busan Haeundae with a total floor area of 20m². Despite staying in the room alone, the small room feels full after my friend opens her luggage.

Minibar

The minibar is located next to the door to the bathroom. The minibar fridge is placed in the bottom-most shelf in the open cabinet. Above the shelf where the fridge is where the in-room safe is placed, maximising the small space the Standard Room with 1 Queen bed. An electric kettle and complimentary coffee and tea are placed on the top of the shelf. There are two power outlets strategically installed by the top shelf for guests for boiling water as well as an alternative spot for guests to charge their lifestyle devices.

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Minibar area in the Standard Room with 1 Queen Bed

Sleeping Area

As one walks into the room, space opens up to the sleeping area. The centrepiece of the sleeping area is the queen bed. The sleep quality on the bed is good, but the pillow is a tad too soft. Only two pillows are provided by Ibis Ambassador Busan Haeundae, however, one can always request for more pillows from the hotel concierge. Bedside tables are placed on either side of the queen bed, providing guests with space for them to charge their lifestyle devices. I thought the mounting of the bedside lamps on the headboard is a good move by the hotel as it frees up space on the bedside table for guests to put more things on. Above the bedside table are the powerpoint outlets with international plugs, meaning guests do not need to bring along an international adaptor.

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View of the room from the entrance to the room

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The Queen bed in the room

Facing the queen bed, mounted onto the wall, is a 42″ LCD TV allowing guests to watch TV whilst lying on the bed. The wall where the TV is mounted is painted with shelf graffitis, which makes the room feels cosier. A full-length mirror is found on the wall space next to the TV. By placing the mirror here makes the room looks larger than it is.

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TV and a full-length mirror in the Standard Room with 1 Queen Bed

Tucked into one corner of the room is a small wardrobe. The wardrobe is so small that it is not possible to stow away clothing for two pax. The queen bed occupies a bulk of the room, leaving little space for one to walk around or even have their luggage opened up and placed onto the floor.

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Wardrobe in the room

Sitting at the far end of the Standard Room with 1 Queen Bed, next to the wardrobe, is the work desk, placed by the only window in the room. The table is rather small but is sufficient for one to do some decent work on it. There is a table lamp and some powerpoint outlets fixed onto the wall by the work desk, allowing guests working on their laptops to charge.

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Work desk by the window

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Power outlet by the work desk

Bathroom

The bathroom in the Standard Room with 1 Queen Bed in Ibis Ambassador Busan Haeundae is small but functional. One can see the entire bathroom from its entrance. The sink is located right next to the entrance of the bathroom with little space for guests to stow their toiletries. Next to the sink is the toilet with bidet function. Towels are found on the rack above the toilet. The walk-in shower surrounded by glass panels is located diagonally across from the sink. The walk-in shower is equipped with both a regular and rain shower head. The bathroom amenities provided Ibis Ambassador Busan Haeundae is very basic and limited to the shower gel, shampoo, conditioner and toothbrushes. The hotel does not provide body lotion.

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Bathroom in the Standard Room with 1 Queen Bed

Service

The service my friends and I received at Ibis Ambassador Busan Haeundae has more misses than hits. Before our arrival in Busan, I called up the hotel from overseas to enquire about a few things, one of the things that were brought up during my call to Ibis Ambassador Busan Haeundae was the possibility of an early check-in. I was assured by the staff whom I spoke to that our rooms will be ready by the time we arrive at the hotel at around 10.30am. However, we had a rude shock from the only female staff who was manning the reception on the 20th floor during our arrival at the hotel. She insisted that check-in was only possible at 3pm, the hotel’s official check-in timing. Despite telling her my previous conversation with one of her colleagues, she did not even bother to check and was adamant that we can only check-in at 3pm. At one point, she even told us to show email proof of the arrangement. I had to tell her a few times that the arrangement was done via phone call before she told me to show her proof of my call to the hotel. Without such proof, the staff refuse to check us into our rooms despite having an earlier arrangement. From the moment we met her during our arrival to our leaving the hotel to explore Busan, there was no smile on the said staff. She was pulling a long face throughout our conversation.

My friends and I returned later in the evening to check-in. As an Accor member, my friend is entitled to welcome drink. Ibis Ambassador Busan Haeundae was very miserable in handing our welcome drink. We had another rude shock to find out that the hotel only provides one welcome drink for the three of us. The reason given was that the welcome drink is only provided to Accor members. When we told the staff who handled our check-in that all three of us are Accor members, only that the rooms are booked under one of my friend’s name for the convenience of our arrangement for our trip to Korea. Only at this point, we were told by the staff that welcome drink is only given to the member whose name the rooms were booked under. My friend and I often stayed in Accor Hotels during our overseas trips, this is the first hotel we met that was so stingy in providing only one drink and expect us to share. The other hotels (including the hotel we stayed in Seoul during the same trip) give welcome drinks to the number of guests checking into the hotel. This gesture does not only show that Ibis Ambassador Busan Haeundae does not even bother about service, their action of giving only one welcome drink seem to suggest they only pay lip service (to the requirement of Accor Group) in providing a welcome drink. We end up leaving the hotel without even bother having the so-called welcome drink.

Having said that, there are staffs in the hotel who were understood what service is all about. The elderly staff at the carpark knows what is service. When we drove into the carpark, the staff not only guided us to a very good parking spot, with his limited knowledge of English, he gave us clear directions on what we should be doing with the parking ticket. On the next night, he assured us that we do not have to pay any more parking as he was told that we had made payment for two nights of parking. All these time, he interacted with us with an assuring and warm smile across his face.

Hotel Facilities

Gym

There is a small gym on level 20 of Ibis Ambassador Busan Haeundae equipped with a couple of treadmills, a step machine and a stationary bike. There are some free weights and weight machine as well in the gym. Despite its small size, guests are able to get some decent workout in the gym.

Sauna

The signage Sauna as stated in the hotel’s lift lobby as well as outside the changing room is confusing. Instead of a sauna, I found a jacuzzi pool inside the changing room. There are no saunas found in the hotel.

Overall

Ibis Ambassador Busan Haeundae is well located in a very convenient spot in Haeundae, with no lack of restaurants, shopping and 24-hour convenient shops around. However, the hotel is far from the Busan Train station. The Standard Room with 1 Queen Bed ais comfortable but a tad small for two pax. The service is what makes us avoid the hotel should we decide to return to Busan. The staffs at the reception behave more like divas and only paid lip service to guests. Providing only one welcome drink to the three of us checking into the hotel felt like the staffs at the reception are only interested in putting a tick in the box to Accor’s requirements according to their members. I would not recommend anyone to stay at Ibis Ambassador Busan Haeundae lest one wants to be treated badly at the hotel.

[Accommodation Review] – Ibis Ambassador Busan Haeundae (Standard Room with 1 Queen Bed and Sofa), Busan, South Korea (29 Oct – 2 Nov 19)

Location

Ibis Ambassador Busan Haeundae is located one street away from the famed Haeundae beach. The hotel is around 7 mins walk from Haeundae subway station and 4 mins from Gunam-ro and Haeundae Market, where there is no lack of food options. There are numerous convenient shops around Ibis Ambassador Busan Haeundae, with the nearest in the next building and another one just across the road of the hotel. Busan Sea Life Aquarium is 3 mins walk from the hotel. Being located in Haeundae district, Ibis Ambassador Busan Haeundae is rather far from Busan Train Station, which takes more than 1 hour by subway. The main lobby of Ibis Ambassador Busan Haeundae is located on the 20th floor of the hotel. There is a relay lobby by the main entrance to the hotel, however, this lobby is never manned throughout our three nights stay at Ibis Ambassador Busan Haeundae.

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Ibis Ambassador Busan Haeundae signage

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Ibis Ambassador Busan Haeundae is in a very good location in Haeundae, Busan

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The relay lobby that was never manned on the first floor

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Hotel directory

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Main lobby on the 20th floor

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Reception on the 20th floor

The Room

The room I stayed in is the Standard Room with 1 Queen Bed and Sofa in Ibis Ambassador Busan Haeundae. The 45m² room is more like a small suite than a standard room as it has a living room with a separate bedroom. The Standard Room with 1 Queen bed and Sofa in Ibis Ambassador Busan Haeundae comprises a living room, a bedroom, a bathroom and a separate toilet in the living room.

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All rooms in Ibis Ambassador Busan Haeundae have a no smoking policy

Living Room

The main entrance to the Standard Room with 1 Queen bed and Sofa in Ibis Ambassador Busan Haeundae leads to the living room. From the main entrance, the entire living room decorated in wooden furnishing feels warm and cosy. The first thing that caught my eyes from the main entrance a wooden table that extends out from the wall. This wooden table is the main study table that also doubles up as a dining table for the two guests that stay in this room. Underneath the table, at the wall side is where one will find a minibar fridge. There are powerpoint outlets on the wall above the table. To the right from the main entrance, is where one will find the toilet as well as a wardrobe with an in-room safe.

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Minibar fridge under the table in the living room

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Coffee facilities on the table in the living room

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Wardrobe in the living room between the table and toilet

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Climate control panel

Further into the living room, past the table, is the couch area. The living room in the Standard Room with 1 Queen bed and Sofa in Ibis Ambassador Busan Haeundae is furnished with a three-seat couch and two large cushion stools. Opposite the couch is a 42″ LCD TV mounted on the wall that separates the living room and the bedroom. A coffee table sits between the couch and the wall-mounted TV. There is ample space in the living room for the guests to open up their luggage or to stow their luggage by the wall.

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Couch area in the living room

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The TV mounted on the wall separating the living room and the bedroom

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We get a partial view of Haeundae Beach from the living room window

Toilet

The only toilet in the room is found by the main entrance, which is separated from the main bathroom. There is a toilet bowl equipped with a bidet and a small sink inside the toilet. I have mixed feelings on the separate toilet. Having a separate toilet allows guests to use without having to go into the room, which is great if the guests are hosting their friends over to the room. However, the glass door with the mid-section being frosted feels a little odd to use if there are other guests in the room. The separation of the toilet from the bathroom is also a tad inconvenient for guests staying in the room.

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Toilet and the wardrobe in the living room

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Toilet in the living room

Bedroom

The wooden theme of the room extends into the bedroom. At the heart of the bedroom, a queen bed awaits guests to rest upon itself. The sleep quality on the queen bed is good, however, the pillows are a tad too soft for my liking. As with most hotels, bedside tables are furnished on either side of the queen bed. These tables are large enough for me to set up my charging station to charge my lifestyle devices. International power points are located on either side of the bed, which means guests do not have to bring their international converter. On top of these powerpoints are bedside lamps mounted on the headboard of the bed, freeing up space for guests on the bedside tables.

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Queen bed in the bedroom

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Bedside lamp and an international power plug on either side of the queen bed

Opposite the queen bed is another 42″ LCD TV, where guests can be kept entertained in on the bed with numerous local and international channels, similar to that in the living room.

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There is another TV mounted on the wall facing the queen bed

Another wardrobe in the Standard Room with 1 Queen bed and Sofa in Ibis Ambassador Busan Haeundae is found next to the queen bed. This wardrobe allows guests to hand out a few days of their clothing. Next to the wardrobe is another small table in the bedroom which allows guests to put their toiletries. However, I am a little confused about the purpose of this table as there are no power outlets to make it functional as a work desk, nor is there a mirror for it to be used as a make-up table. Nonetheless, the placement of another table here gives guests additional space to put away small items.

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Wardrobe and a small table in the bedroom

Bathroom

Entrance to the bathroom in the Standard Room with 1 Queen bed and Sofa in Ibis Ambassador Busan Haeundae is next to the small table in the bedroom. A large countertop where the sink is placed on one side of the countertop allows guests to put a lot of their toiletries on. Next to the sink area is a large bathtub where guests can have a soak after a tiring day of exploring Busan. A separate walk-in shower cubicle is found at the far end of the toilet. The walk-in shower has both a regular shower head as well as a rain shower head. There is a lack of storage space in the walk-in shower for guests to place their toiletries. There is also a lack of racks in the bathroom for guests to hang their towels. With the amount of wall space, the hotel can easily install a towel rack onto the walls. The bathroom amenities provided Ibis Ambassador Busan Haeundae is very basic and limited to the shower gel, shampoo, conditioner and toothbrushes. The hotel does not provide body lotion.

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A large sink countertop in the bathroom

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Bathtub for guests to soak away the fatigue of exploring Busan at the end of the day

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Walk-in shower with rain shower and regular shower head

Service

The service my friends and I received at Ibis Ambassador Busan Haeundae has more misses than hits. Throughout our stay in Ibis Ambassador Busan Haeundae, we never saw the relay lobby on the ground floor being manned, making the lobby a white elephant. The absence of staff manning this lobby also meant that guests wanting any assistance would have to suffer the inconvenience of having to take the lift to the main lobby on 20th floor before being able to gain any form of assistance.

Before our arrival in Busan, I had called up the hotel from overseas to enquire about a few things, one of the things that were brought up during my call to Ibis Ambassador Busan Haeundae was the possibility of an early check-in. I was assured by the staff whom I spoke to that our rooms will be ready by the time we arrive at the hotel at around 10.30am. However, we had a rude shock from the only female staff who was manning the reception on the 20th floor during our arrival at the hotel. She insisted that check-in was only possible at 3pm, the hotel’s official check-in timing. Despite telling her my previous conversation with one of her colleagues, she did not even bother to check and was adamant that we can only check-in at 3pm. At one point, she even told us to show email proof of the arrangement. I had to tell her a few times that the arrangement was done via phone call before she told me to show her proof of my call to the hotel. Without such proof, the staff refuse to check us into our rooms despite having an earlier arrangement. From the moment we met her during our arrival to our leaving the hotel to explore Busan, there was no smile on the said staff. She was pulling a long face throughout our conversation.

My friends and I returned later in the evening to check-in. As an Accor member, my friend is entitled to welcome drink. Ibis Ambassador Busan Haeundae was very miserable in handing our welcome drink. We had another rude shock to find out that the hotel only provides one welcome drink for the three of us. The reason given was that the welcome drink is only provided to Accor members. When we told the staff who handled our check-in that all three of us are Accor members, only that the rooms are booked under one of my friend’s name for the convenience of our arrangement for our trip to Korea. Only at this point, we were told by the staff that welcome drink is only given to the member whose name the rooms were booked under. My friend and I often stayed in Accor Hotels during our overseas trips, this is the first hotel we met that was so stingy in providing only one drink and expect us to share. The other hotels (including the hotel we stayed in Seoul during the same trip) give welcome drinks to the number of guests checking into the hotel. This gesture does not only show that Ibis Ambassador Busan Haeundae does not even bother about service, their action of giving only one welcome drink seem to suggest they only pay lip service (to the requirement of Accor Group) in providing a welcome drink. We end up leaving the hotel without even bother having the so-called welcome drink.

Having said that, there are staffs in the hotel who were understood what service is all about. The elderly staff at the carpark knows what is service. When we drove into the carpark, the staff not only guided us to a very good parking spot, with his limited knowledge of English, he gave us clear directions on what we should be doing with the parking ticket. On the next night, he assured us that we do not have to pay any more parking as he was told that we had made payment for two nights of parking. All these time, he interacted with us with an assuring and warm smile across his face.

The unsung heroes who made up our room every single day were diligent in their job, ensuring we have a clean and tidy room every night of us returning to our room. The room was made up to such perfection that it felt as though the room was ready for guests who first check-into the hotel. It is a shame that we never met these staffs who ensured we have a clean room to return to every night.

Hotel Facilities

Gym

There is a small gym on level 20 of Ibis Ambassador Busan Haeundae equipped with a couple of treadmills, a step machine and a stationary bike. There are some free weights and weight machine as well in the gym. Despite its small size, guests can get some decent workout in the gym.

Sauna

The signage Sauna as stated in the hotel’s lift lobby as well as outside the changing room is confusing. Instead of a sauna, I found a jacuzzi pool inside the changing room. There are no saunas found in the hotel.

Parking facilities

As we rented a car during our trip to Busan, we were glad that the hotel has (limited) parking facilities in the basement of the building. Guests of the hotel do not get free parking, we were required to pay for parking charges at the hotel premises. I do find the parking charges to be reasonable at KRW5000 per night.

Overall

Ibis Ambassador Busan Haeundae is well located in a very convenient spot in Haeundae, with no lack of restaurants, shopping and 24-hour convenient shops around. However, the hotel is far from the Busan Train station. The Standard Room with 1 Queen Bed and Sofa is comfortable and very spacious by Ibis standards. We had a good night sleep on the queen bed every night. The service is what makes us avoid the hotel should we decide to return to Busan. The staffs at the reception behave more like divas and only paid lip service to guests. Providing only one welcome drink to the three of us checking into the hotel felt like the staffs at the reception are only interested in putting a tick in the box to Accor’s requirements according to their members. I would not recommend anyone to stay at Ibis Ambassador Busan Haeundae lest one wants to be treated badly at the hotel.

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View from the view in the bedroom

 

[Airline Review] – Korean Air B737-800 (KE1002) – Economy Class, CJU-PUS (29 Oct 19)

Check-in

Jeju Airport has sections for both international and domestic departures. Passengers travelling on domestic routes are to use Gates 1 to 3 to check-in for their flights. Korea Air occupies counters 1 to 14 in the domestic section of the airport, located near Gate 3 in the middle of the terminal building. There are four queues for Korean Air in Jeju Aiport: one for passengers travelling on their Business Class, one for Korean Air elite status frequent flyer (Morning Calm), one for passengers who have performed online or self check-in, and another for passengers who have not completed any form of check-in. There was a small queue at the time my friends and I were at the airport, however, we did not have to wait too long as we were directed to the Morning Calm counter for our check-in. The staff at the Morning Calm counter was very friendly and kept smiles on her face throughout our interaction. She processed our luggage with speed and gave us our boarding pass together with information on the boarding gate as well as the time of boarding. All international passengers travelling on the domestic routes from Jeju are subjected to additional visa checks, resulting in a long queue at the immigration area.

 

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Queues for Business Class and Elite status passengers

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Queue for passengers who have completed online check-in

The Aircraft

Korean Air deploys the narrow-body B737-800 for this flight from Jeju to Busan.

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Korean Air B737-800 up close

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Korean Air B737-800 safety card

The Cabin

There are a total of 12 Business Class seats and 135 Economy Class seats on the Korean Air B737-800 jet. Economy Class seats are arranged in a 3-3 configuration. The use of orange lighting in the Economy Class cabin exudes a feeling of warmth and comfort, which is perfect for this early morning flight. Seats in Economy Class are decked out in blue fabric, which is the same as other Korean Air aircraft.

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Korean Air B737-800 Economy Class cabin

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Korean Air B737-800 Economy Class cabin

I did not have the chance to visit the Lavatory as seat belt sign remained turned on throughout the entire 1 hour flight time from Jeju to Busan was on throughout the entire flight.

The Seat

Seats in the Economy Class on Korean Air have a 33″ pitch and 17″ wide and are rather comfortable for a short 1-hour flight from Jeju to Busan. Seat reclined button is located on the side of the armrest of the seat, which allows seats to recline to a maximum of 113º. The legroom of the Economy Class seats on the B737-800 is quite good for a narrowbody aircraft. The seats look rather dated and scream of a need for refreshing.

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Business Class seats onboard Korean Air B737-800

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Seats in Economy Class onboard Korean Air B737-800 is decked in blue fabrics

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Legroom in Economy Class is quite good

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Seat recline button is found on the armrest of each seat

Each seat comes with a single-piece tray table which is large enough to place a 15″ laptop on. However, these tray tables seem redundant as no food is being served on this short domestic flight. There is a cup holder fixed on the back of the tray table, allowing passengers to place their cups without having the need to deploy the tray table. Reading lights and attendant call buttons are located on the ceiling above the seats. This is where air vent for each seat is also found.

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Tray table being stowed away

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The tray table onboard Korean Air B737-800 is quite large

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Cup holder behind the tray table

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Lights and air vents are located on the ceiling above eat seat in Economy Class

The seat pocket onboard the Korean Air B737-800 is big enough for passengers to place their tablets into. Each seat pocket comes with a small compartment inside the seat pocket, which is great for passengers to store smaller items into. The seat pockets contain the usual inflight literature and aircraft safety card.

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The seat pocket onboard Korean Air B737-800 Economy Class is quite big

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Inflight literature in the seat pocket

In-Flight Entertainment

There are no In-Flight Entertainment System installed on this Korean Air B737-800 jet. There are drop-down screens installed on the ceiling of the aircraft, mainly used for playing safety videos. These screens are not in use throughout the 1 hour flight time from Jeju to Busan. There seem to be some radio facilities installed on the armrest of each seat, but no earphones are being distributed nor are these radios being turned on. The only form of entertainment onboard this Korean Air B737-800 are the inflight magazines found in the seat pocket.

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Dropdown screens mainly used for showing of safety videos before take-off

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Some kind of radio in the armrest, but it was not turned on for this flight

Beverage Service

As soon as the aircraft reached cruising altitude, the air stewardesses went around distributing beverages. No food is being provided to passengers flying this domestic route.

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Each passenger get a cup of beverage during the flight

Service

Despite being a domestic flight, the service on Korean Air B737-800 is rather good. Pursuers are seen helping passengers locate their seats and stowing their carry-on baggage in the overhead bin. Beverage distribution is always done with a smile on the faces of the pursuers. The pursuers are also seen patrolling the cabin several times during the 1-hour flight, helping passengers clearing the used cups. At the end of the flight, the pursuers thanked the passengers for flying with Korean Air with a warm smile at the door as we deplane.

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Pursuers getting passengers during boarding

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Pursuers going around for beverage service

Afterthought

The Economy Class onboard Korean Air B737-800 is good for a short. 1-hour flight. The seats are comfortable and the legroom is good. The lack of Inflight Entertainment did not bother us as this is a short flight and time pass by very quickly onboard. Pursuers are friendly and seen to be helping passengers. For a short flight, flying on this Korean Air B737-800 does the job of transporting us from Jeju to Busan.

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Arriving at Busan

 

[Accommodation Review] – Airbnb – Myeongsu’s Apartment (2-Bedroom Apartment), Jeju-do, South Korea (26 – 29 Nov 19)

Location

Myeongsu’s apartment is a little isolated, on a quiet part of Jeju (Airbnb link to Myeongsu’s apartment). There are some orange plantations near Myeongsu’s apartment. However, if one is driving around Jeju, Myseongsu’s apartment is great for exploring Jeju as it is near a highway. The apartment is located around 15 to 20 mins drive from Jeju Airport and around 30 mins drive from Jeju City. There is a convenient store at the end of the street, about 15 mins walk from the apartment. I like the peacefulness created by the quietness in the surroundings of Myeongsu’s apartment.

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Myeongsu’s apartment is located in this building in Jeju

The Apartment

Myeongsu’s apartment is a 2-bedroom apartment with two toilets, large enough to fit a party of six. The modern decor apartment has a total floor area of 99m² and is very comfortable to stay in.

Patio

Entering through the main door in Myeongsu’s apartment is a patio with large cabinets for our shoes. The patio is fitted with senor which lights up whenever we are in this area of the apartment. Another screen door separates the patio to the living room.

Living Room

The living room in Myeongsu’s apartment is minimalistic decored and is very spacious. The living room is decorated with wooden floorings and stone feature wall that makes this part of the living room feels very cosy and comfortable. There is only one three-seater couch that can be converted into a sofa bed and a TV mounted on the wall. At the far end of the living room is a three-panel floor to ceiling glass window, which allows a good amount of natural light into the living in the day. At night, the living room is brightly lited with the combination of lighting from the ceiling lights and the feature wall where the TV is mounted. A fake wall cum shelving separates the living room from the kitchen and dining room.

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Living room in Myeongsu’s apartment

Kitchen and Dining Room

Separated by a semi fake wall that doubles up as a shelf, the dining room is well equipped with everything one needs to cook up a decent meal. There is a large fridge at the entrance that provided us with more than sufficient space to store the drinks we bought during our stay in Myeongsu’s apartment.  A small dining table with seats for four pax is placed in the kitchen where we had our snacks at night. Inside the kitchen, next to the fake wall is the entrance to the indoor laundry yard. Despite being in Korean, the washing machine cum dryer is intuitive to use. Myeongsu also provided washing detergent for guests should they want to wash their clothing.

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Kitchen and dining room

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Indoor laundry yard next to the kitchen

Master Bedroom

The Master bedroom in Myeongsu’s apartment is fairly large. The master bedroom is furnished with one queen-size bed and one single bed allows up to three pax to be accommodated in the room. The sleep quality on the beds is superb, allowing us to rest well after a tiring day of exploring Jeju. Opposite the beds are three large wardrobes where one can put away one week’s clothing for three pax. Myeongsu is also very thoughtful in providing ample hangers in the wardrobe. There is no lack of power outlets in the master bedroom. All power outlets in the room are well placed for guests to charge their lifestyle devices. There is also a good amount of lighting both from the natural lightings, thanks to the large windows in the room, and from the ceiling lighting.

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Master bedroom in Myeongsu’s Apartment

Second Bedroom

The second bedroom in Myeongsu’s apartment is located next to the kitchen, to the right from the patio. The second bedroom is furnished with a queen-size mattress laid on the heated flooring, ensuring guests stay warm during colder months.  There are two wardrobes in the second bedroom, allowing the two guests staying in the room to hang out one week’s worth of clothing. Similar to the master bedroom, there is no lack of power outlets in the second bedroom and all power outlets are very well placed for guests to charge their lifestyle devices.

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Second bedroom

Bathroom

Master Bathroom

Entering a door that separates the master bathroom from inside of the master bedroom is a small powder room for guests to put their cosmetics as well as to doll themselves up. Some shelvings in the powder room give guests ample space to stow their cosmetics. Through another door inside the powder room leads guests to the master bathroom. The bathroom has both a wet and dry area. The bathroom has both a shower booth, with both rain shower and regular shower head, and a toilet as well as a sink area. Myeongsu provides the shower essentials for guests staying in the apartment.

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Powder room

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The dry area inside the master bathroom

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Shower stall inside the master bathroom

Second Bathroom

The second bathroom is accessible from the living room, next to the second bedroom. Similar to the master bathroom, the second bathroom has both a wet and dry area. The shower booth is larger than that in the master bathroom and is equipped with both rain shower and regular shower head. The dry area in the second bathroom has both a toilet and a sink. There is ample space for guests utilising the second bathroom to place their toiletries. Myeongsu also provided all the shower amenities needed for one to shower in the second bathroom.

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Second bathroom

The Host

Myeongsu is an excellent host. He is very responsive to communications via the Airbnb app. Months before our trip to Jeju, I have been communicating with Myeongsu, generally enquiring about the apartment. Myeongsu replied within minutes of my messaging with answers that cleared my doubts. Myeongsu also texted me via the Airbnb app giving clear instructions on how to get to his apartment and how can we gain entry into his apartment on the day of our arrival. He was concerned if we had any problems in getting to his apartment and if we were comfortably settled in. Myeongsu even remembered that we wanted to have Korean BBQ that I have mentioned to him months ago and recommended some restaurants with maps and directions on how to get to these restaurants when we got to Jeju. I messaged Myeongsu at around 11pm regarding some of the facilities in his apartment on our first night and Myeongsu responded almost immediately.

Overall

Myeongsu’s apartment is very cosy and comfortable. The apartment is large enough to host up to six guests comfortably. There are numerous TV programmes on the TV in the living room, however, most if not all are in the Korean language. Myeongsu’s apartment is a tad far from the nearest town or city, but a convenient shop about 5mins drive allows guests to get some essentials. The apartment is near expressway, making it a good base to explore Jeju by car. Myeongsu’s apartment has ample parking space for guests to park their rental car. Myeongsu is an excellent host who is responsive to messaging via the Airbnb app. I would recommend one to consider Myeongsu’s apartment only if one is planning to explore Jeju via driving around.

 

 

 

[Airline Review] – Korean Air A330-300 (KE1229) – Economy Class, GMP-CJU (26 Oct 19)

Check-in

Check-in counters for Korean Air is located on level 2 in Gimpo Domestic Airport. The airlines occupy counters 27 to 42 and are not difficult to locate. There are three lines at the airport for passengers: one for baggage drop for passengers who have completed online check-in or used one of the self check-in kiosks, one for Business Class passengers (the airlines termed their Business Class queue Sky Priority Prestige), and one for Economy Class passengers who have not performed any form of check-in. Since we have already done online check-in via the Korean Air mobile app, my friends and I headed for the baggage drop queue where there is hardly any queue. We were served promptly by the ground staff, who processed our baggage efficiently. The ground staff passed us our boarding passes (looks more like a receipt) and gave us details on the boarding time and departure time. Passengers with check-in baggage are required to wait at the counter for the baggage to pass through the x-ray machine before we can leave the counter.

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Check-in counters for Korean Air occupies counters 27 to 45 in Gimpo Airport

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Counters dedicated to passengers who have completed check-in

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Self check-in kiosks shared by all the airlines operating out of Gimpo Airport, including Korean Air

The Aircraft

Korean Air uses a mix of A330-300 and B737-800 to ply between Gimpo and Jeju. For our flight between Gimpo and Jeju, Korean Air uses the A330-300 aircraft.

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Korean Air A330-300 safety card

The Cabin

Korean Air A330-300 comes in two-class service: Prestige and Economy. There a total of 24 cacoon type Business Class seats that can be fully reclined into flatbed and 252 Economy Class seats segregated into two sections. The cabin is bright and the use of blue fabric on the Economy Class seats exudes a feeling of calmness. Seats in Economy Class are arranged in a 2-4-2 configuration.

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Quick peek into the Business Class cabin as we walked through it

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Economy Class Cabin onboard Korean Air A330-300

Lavatories for Korean Air A330-300 Economy Class passengers are located in the mid and aft part of the aircraft. The lavatory is basic but clean, thanks to the use of white colour on the walls that makes the lavatory look bigger than its actual size. The amenities in the Economy Class lavatory onboard Korean Air A330-300 is very basic with only tissues, hand soap and paper cups.

The Seat

The Economy Class seats onboard Korean Air A330-300 Economy Class shows signs of ageing with a hint of yellowish on the seats. All Economy Class seats come with a standard 32″ pitch, however as I was sitting at the bulkhead seat, I was treated with a seat pitch of 33″. All Economy Class seats measure 18″ wide and have seat recline of 118°. As this is a short domestic flight, no pillows or blankets are available in the Economy Class seats.

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Economy Class seat onboard Korean Air A330-300

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Legroom is very good at the bulkhead seat onboard Korean Air Economy Class

As I was seated at the bulkhead, the tray table is stowed in the armrest of the seat. The bi-fold tray table is large enough to cover the entire width of the seat. Seat pockets are installed on the bulkhead with the standard inflight shopping catalogue and Korean Air’s inhouse magazine – Morning Calm. The reading light is found on the ceiling of the seat.

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Tray table for bulkhead seats are stowed in the armrest

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Tray table can be used in folded mode

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The tray table is quite large when fully deployed

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Seat recline button in the Korean Air Economy Class seat

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Reading light in Economy Class seat onboard Korean Air A330-300

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Seat pocket contents are the only entertainment we have got for the flight

In-Flight Entertainment

Each seat in the Economy Class is equipped with a 10.6″ Personal TV, as I am sitting in the bulkhead seat, the TV is stowed at the side of the seat. Deploying the TV is a breeze with a press of a button and swivel the TV to the angle for viewing. the Inflight Entertainment (IFE) controller is found on the inner side of the sit. The controller looks old school and has some very easy to use buttons. On top of controlling the IFE, the call buttons and reading light buttons are also found on the IFE controller. On the back of the controller is where one can find a qwerty keyboard and some action buttons. I find these buttons are a tad too small to be useful. Despite being fitted a Personal TV, the entertainment system is not turned on for the 70 mins flight from Gimpo to Jeju. The other only entertainment might be the inflight radio channels which we were not able to listen to as no earphones are being provided. We can only rely on the inflight magazine as the only source of “entertainment”.

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The personal TV being deployed

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IFE controller is stored inside the seat

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The front side of the tiny IFE controller

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Back of the IFE controller

Beverage Service

As this is a short flight, Korean Air does not serve any food onboard. As soon as the seat belt sign was switched off, the stewardess went around serving drinks. We were given a choice of tomato juice, orange juice, Pepsi or plain water.

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Passengers are served with a cup of drink during this flight

Service

The service onboard Korean Air is good for a 70 min domestic flight. We were warmly greeted at the door by the cabin crew. The service rendered by the cabin crew in Economy Class was good. Cabin crews were seen with smiles constantly hanging on their faces, despite being a full flight. They were also seen helping passengers from stowing their carry-ons in the overhead storage bin to offering help to parents whose child spill water on herself. They were constantly checking with the parents if they need help. The crew was also seen checking with a mother if she needs help in calming her crying baby. The cabin crew in Economy Class offered a second round of drink upon seeing our cups are empty.

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Friendly Cabin crew greeting passengers during boarding

Afterthought

Despite showing signs of ageing, the Korean Air A330-300 is sufficient for a short 70 mins domestic flight from Gimpo to Jeju. The seats are comfortable for a short-haul flight. Perhaps due to the short flight, the IFE was not turned on. The personal TV screen remained blank throughout the entire flight. The crew onboard offered good service despite being a short and full flight in the Economy Class.

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Korean Air A330-300 flying over South Korea

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Korean Air A330-300 flying over the sea heading to Jeju

[Airline Review] – Singapore Airlines B777-300ER (SQ612) – Business Class, SIN-ICN (26 Oct 19)

At the Airport

Check-in

SQ612 departs from Terminal 3 of Singapore Changi Airport. Singapore Airlines has a dedicated check-in counter located at Row 6 (by door 5) for passengers flying on Business Class. There aren’t any queue lines at Row 6, instead, passengers would go to any counters with the shortest queues. My friends and I was behind another couple who were being checked-in and we did not have to wait for too long before our turn to check-in. Check-in process was efficient and the ground staff processing our check-in was courteous and professional in her interaction with us. The check-in process took less than 5 mins before the ground staff handed us our boarding pass and invited us to SilverKris Lounge while we wait for our flight. She not only gave us directions to the lounge the ground staff also gave us information on our gate and how to get from the lounge to our gate as well as the boarding time at the gate. We could feel the premium class service at the check-in with the efficiency and pleasant.

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Business Class check-in counters in Singapore Changi Airport Terminal 3

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My friends and I at the Business Class check-in counter

SilverKris Lounge

SilverKris Lounge is located about 3 mins walk from the immigration gate. There were ground staffs welcoming guests at the entrance of the lounge. There are two sections to SilverKris Lounge, the section for Business Class passengers is on the left after the main entrance to the lounge, where First Class or Suites passengers would use the lounge on the right. The lounge is decorated in brown earthy theme, which feels cosy and comfortable. The lounge was busy at the time we entered the lounge, the crowd toned down after 1 hour of us in the lounge as most of the passengers have already left the lounge for their flight. Despite the number of passengers using the lounge, we had no problems finding seats as the lounge has plenty of seats to handle the number of passengers. The lounge is also rather quiet for the number of passengers in the lounge at the time of our visit, this makes the lounge a great place to relax, especially for passengers with connecting flights.

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Business Class passengers flying with Singapore Airlines can use the SilverKris Lounge in Terminal 3

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Inside the Business Class section of SilverKris Lounge

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The lounge is busy at the time of our visit

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Earthy tone decor in the lounge makes it feels cosy and relaxing

Food is offered in buffet style, laid in four rows of marble counters, with mainly local food and some limited international cuisine. The food offered in SilverKris Lounge is rather limited with the last row dedicated to bread selection. Food is constantly topped up in the lounge and is rather tasty. Drinks can be found in the fridge by the side of the food buffet area, and also a smaller beverage section not far from the food area in SilverKris Lounge. On top of the usual beverages like soda and canned juices, local and international beer are also offered in SilverKris Lounge.

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Food is served in buffet style

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Food selection in SilverKris Lounge

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Four rows of food counters in SilverKris Lounge

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Beverage section in SilverKris Lounge

SilverKris Lounge is equipped with shower facilities found inside the toilet, which is located at the entrance to the Business Class section of the lounge. Passengers who wanted to use the shower facilities just need to walk into any shower cubicles that are not being occupied. The toilet and shower facilities are kept clean by the industrious staffs working at the lounge, who ensured that passengers have a clean toilet/shower to use at all times.

The Aircraft

Singapore Airlines mainly uses their medium-haul aircraft to ply between Singapore and Incheon Airport, except for one flight where they use the long-haul aircraft. I deliberately chose to fly on SQ612 which is serviced by the B777-300ER for this route. Space onboard B777-300ER in Business Class is more generous than the A350-900 counterpart which is used for other timings, perfect for a red-eye flight.

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Singapore Airlines uses B777-300ER for this SIN-ICN route

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Our flight departs from gate B6

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Dedicated entrance for First and Business Class passengers

The Cabin

The Singapore Airlines B777-300ER is configured with four classes on board: First, Business, Premium Economy and Economy Classes. There are a total of 48 Business Class seats on the B777-300ER configured in two sections. The smaller Business Class cabin right behind the First Class configured with 12 seats and a large business Class in the back section configured with 36 seats. All Business Class seats have direct aisle access and are arranged in 1-2-1 configuration. For this flight, we chose the seats in the smaller forward Business Class cabin.

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Forward Business Class cabin onboard Singapore Airlines B777-300ER

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Ambience lighting in the cabin

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B777-300ER safety card

There are a total of three lavatories for Business Class passengers, all located between the two Business Class sections onboard Singapore Airlines B777-300ER. The lavatories feel no larger than those in the Economy Class cabins. Some touches make the lavatories feels a little more premium such as leather toilet seat covers and the placement of a fake flower. The lavatories are well stocked with amenities that are usually not found in Economy Class cabins such as cloth napkins and quality shavers and dental kits. On top of these, Singapore Airlines uses Quercus brand from the UK for the facial mist, hand lotion and Eau-de-toilette in the Business Class lavatories. I liked the small touches in the design of the lavatories like the sensor tap and the step pedal for bin covers in the lavatories, which makes it more hygienic to use.

The Seat

The seat onboard Singapore Airlines B777-300ER Business Class is huge! All Business Class seats have direct aisle access and come with a generous 55″ pitch and measure 28″ wide. The seats onboard Singapore Airlines B777-300ER Business Class provides passengers with a great amount of privacy, thanks to the large cacoon designed seat shells. These seats feature a Lazy Z design, which has the footrest slanted to one side of the seat. The seats in Business Class cabin are capable of transforming into a full flatbed that measures 78″ pitch. There is a storage area under the ottoman large enough for me to place my carry-on backpack. On the seat waiting for passengers are a large pillow as well as amenities like slippers, socks and eyeshades. Singapore Airlines does not provide amenities kits to their Business Class passengers. To transform the seat into a full bed, passengers would have to release a latch at the back of the seat, where bed linens, blanket and additional pillows are stowed. I find the design of the seat in flatbed mode a tad uncomfortable as the leg well in flatbed mode is slanted to the side which I usually do not sleep on. It also makes tossing and turning during sleep difficult, as the design of the Lazy Z is great for passengers who usually sleep on one side. I do find the two pillows provided in each Business Class seats comfortable to sleep in as they are not too soft.

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Business Class seat onboard Singapore Airlines B777-300ER

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Business Class seat in takeoff/landing mode

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Business Class seat in lounging mode

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Singapore Airlines Business Class seats in Full flatbed mode

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Leg well where passengers can stretch their leg into in the Business Class seat

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Storage under the ottoman large enough for me to place my backpack

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The legroom is generous in the Business Class seat

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My friend and I in the Business Class seats onboard Singapore Airlines B777-300ER

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Singapore Airlines do not give out amenities kit to Business Class passengers. Business Class passengers get a pair of socks, a pair of inflight slippers and an eye mask

Seat control buttons are found on the aisle side of each seat which allows passengers to adjust the seat up to lounge mode. On the same panel of control buttons, one can adjust the overhead reading light, dimming lights in the seat, call buttons, as well as TV off buttons. The huge table is stored in the armrest on the side away from the aisle. I like the design of these table as they can be slid back and forth and moved to a position that allows passengers to leave the seat without putting away the table. The adjustable height feature for the table allows me to place the table in a comfortable height depending on which seat mode I am in.

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Seat controls and one of the two headphone jacks in the Business Class seat onboard Singapore Airlines B777-300ER

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The table can be pushed to an angle allowing passengers to leave the seat without putting it away

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A large table in the Business Class seat

I like the plentiful storage space (there are a total of three storage compartments) in the Business Class seats onboard Singapore Airlines B777-300ER. There is a small cabinet beside the TV screen where I used to store my passport and my phone.  A small cocktail table for one to place their drinks or to use as additional storage space where one can store some of their small items, There is another storage compartment on the side of the seat which is large enough to swallow an iPad while charging. There is yet another cabinet next to the table storage where one can store small items in. A small mirror is found beside the TV in every seat. All seats on Singapore Airlines B777-300ER Business Class cabin comes with an international powerpoint and some ports for passengers to charge their lifestyle devices. Two headphone jacks are found in each Business Class seats, one located above the powerpoint outlet, and another next to the seat control buttons. There are a total of three reading lights, one on the inside of the seat, one above the seat and a set of three lights that are angled to the mode of the seat located on the aisle side of the seat. The seat pocket is found under the inside armrest with the usual inflight reading materials.

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Storage space next to the TV screen onboard Singapore Airlines Business Class

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A larger storage space beside the seat that one can use to place their iPad in with charging outlets and the other headphone jack

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Storage space on the armrest

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Another set of reading lights in the seat onboard Singapore Airlines Business Class

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Seat pocket located in the inner armrest onboard Singapore Airlines Business Class

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Seat pocket contents

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The coat hook is found next to the TV screen

In-Flight Entertainment

All Business Class seats onboard Singapore Airlines B777-300ER is fitted with a massive 18″ HD Personal TV screen. These screens are not touch-sensitive which I am not complaining about as the screen is rather far from the seat, thanks to the massive legroom in the Business Cabin, which makes touchscreen impractical.  These massive screens make watching movies enjoyable as though one is in a personal movie theatre. The screens can be tilted to the angle and are still visible even when I was lying on the flatbed in the seat. Entertainment choices on the In-Flight Entertainment (IFE) System have to be made via the IFE controller, which is similar to a smartphone. The menu system on the IFE controller is intuitive, making scrolling through entertainment choices a breeze. One can use either the touchscreen function on the IFE controller or the physical buttons to operate the IFE system. Singapore Airlines offers Business Class passengers noise-cancelling headphones that are very effective in cancelling out cabin noises. The headphones are very comfortable to wear due to the thick sponges that cup one’s ears. These headphones are so effective that I had to remove the headphones whenever the stewardess spoke to me.

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Singapore Airlines B777-300ER has a massive 18″ HD Personal TV in their Business Class cabin

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All Business Class passengers are supplied with a noise-cancelling headphone on their seat

When it comes to entertainment options on the IFE System, Singapore Airlines has an extensive library of movies and TV shows to keep one entertained throughout the flight. There are also music libraries for those who prefer to listen to something as opposed to watching on the TV screen. For young passengers and those young at heart, there are games in the Singapore Airlines IFE system. On top of the extensive IFE library, all Business Class passengers get 100MB of free wifi access during the flight. Connecting to the wifi onboard is pretty easy,

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Entertainment options in the IFE onboard Singapore Airlines

Meal

Passengers are served pre-departure drinks as soon as we were settled into our seats. The pursuer came around and offered choices of juices or champagne for pre-departure drinks. They would ask if we want a second serving of drinks while waiting for the rest of the passengers to board the aircraft. As this is a red-eye flight, before departure, the stewardess would check with passengers if we would prefer meal to be served after take-off or before landing. I opted to have my meal before landing. After the seat belt sign has been turned off, the stewardess sprung into action and served passengers with warm nuts and our choice of drinks.

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Flight Steward Jason offering my friend pre-departure drink

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Warm nuts and beverages were served after the seat belt sign is turned off

Singapore Airlines has the Book the Cook service which allows First and Business Class passengers to choose from an extensive menu of local and international cuisine, some of which are created by renowned chefs. For this flight, I used the Book the Cook service and ordered Seared Nut-Crusted Veal Fillet designed by Singapore Airlines International Culinary Panel Chef Carlo Cracco. Pre-arrival meals are served about 3 hours before arrival. The stewardess came around and lay the table with tablecloths and cutleries. Food is served course by course with the fresh fruit as an appetiser followed by a basket of bread for passengers to choose from. After clearing my fruit, the main course is served. The veal served was moist and tender and does not taste like your typical airline food. I particularly like the sauce which adds a little flavour to the veal fillet. The crushed potatoes that come with the veal is also very tasty. The stewardess told me this is the first time she seen anyone ordered the veal. For passengers who did not utilise the Book the Cook service has options of breakfast choices. Coffee was served after the main course during the flight.

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Stewardess laid the table for meal service

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Passengers were served with fruit and bread before the main course

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The Seared Nut-Crusted Veal Fillet I chose from the Book the Cook Service

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My meal was finished with latte

Service

The service we received onboard Singapore Airlines SQ612 from Singapore to Seoul was top notch. I felt we were well taken care of by the pursuers during the entire flight. The hospitality they displayed is what makes flying with Singapore Airlines in their Business Class product enjoyable. Upon boarding, not only were we warmly welcomed by Shirley the Inflight Manager, but she also got another stewardess to show us to our seat. Throughout the flight, we were addressed by our last name by the pursuers. As soon as we were settled into our seats, pursuers came around distributing warm towels and pre-departure drinks. The observant steward, Jason, even offered an additional glass of drink when he saw our glass was empty. As this is a red-eye flight, pursuers checked with passengers if we would prefer meal to be served after take-off or before landing to maximise our sleep time.

Emma is the stewardess serving the row I am seated. I am amazed by her warm personality and her attention to details. Emma is always around to ensure that we were well taken care of. During the flight, my friend and I wanted to have our seat made into the flatbed mode, upon seeing us trying to do it ourselves, Emma hastens by and volunteered to make our beds for us. Not only did Emma deployed our seats into bed mode, but she also makes up the seat to resemble a real bed so that we can rest on it. I am amazed by the efficiency of Emma when she transforms our seat into a bed. As we opted to have our meal before arrival, Emma constantly patrolled the cabin to ensure those passengers who are still awake are well hydrated. During meal service, Emma noticed of my mushroom allergy and assured me that the meal I have ordered does not contain mushroom.

Before the aircraft has landed, the Chief Stewardess Jenet and Emma approached me and my friend. She explained that they noticed we had some allergies according to our passenger records. Jenet explained that Emma took the initiative to write down our allergies in Korean in a note for us to show to the restaurants that we visit during our travel in Korea so that they can avoid putting them into the food we ordered. These are the small touches that make flying with Singapore Airlines fantastic.

Shirley, the inflight manager attended to my concerns. I had some issues with the seat selection during check-in on the ground. Somehow this has been made known to Shirley. Instead of being defensive and cook up with loads of excuses, Shirley listened to my concerns empathically. She was shocked at the description of my experience and volunteered to write a report to ensure Singapore Airlines look into the concern. Shirley was also at the door greeting passengers during boarding and disembarking.

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Shirley, the inflight manager, welcoming passengers at the door

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The amazing Emma doing her rounds

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Emma set up my seat to full flatbed mode

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Taking a wefie with Chief Stewardess Jenet and Flight Stewardess Emma before disembarking

Afterthought

I am glad that I chose to fly on the timing that Singapore Airlines uses B777-300ER to Korea. The seat is very spacious and the cabin feels luxurious. I also like the plentiful storage space in each seat. In the entertainment department, the huge personal TV made me feel as though I am watching the movies in my personal cinema. I am spoilt for choice with the massive library of entertainment options ranging from movies to TV shows to games. Singapore Airlines B777-300ER has excellent hardware. What makes this flight more memorable is the impeccable service that I have received onboard. The star of the flight would have to be Emma, who is warm, hospitable and go all out to ensure that I have a comfortable flight. Her attention to details and thoughtfulness makes me want to fly with Singapore Airlines on their Business Class product again. Kudos to Emma for such a memorable flight.

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Flying over Korea