[Accommodation Review] – Conrad Centennial (Executive Suite), Singapore (18 – 19 Oct 14)

Location

Conrad Centennial is located next to the Millennia Walk Shopping Mall and Suntec City Shopping Mall. It is within minutes’ walk from the Marina Centre Shopping Mall. The hotel is a great place to stay for those who prefer a convenient location and links to shopping malls and subway stations.

The Suite

Entrance to the Suite

I checked into the Executive Suite or the Chancellor Suite as named by the hotel. The suite was huge, measuring a good 104m². As I entered the somewhat classic looking suite, decked out with several pieces of artwork, a corridor leads the way into the suite. To the right of the corridor is where the powder room is located. This room is equipped with a toilet bowl and a sink, which can double up as a second toilet. This suite allows one to entertain visitors and allow visitors to use the toilet without intruding into the sleeping area of the suite. To the left of the main entrance of the suite is another door, which can be opened using the same keycard as with the main door. This door leads to the sleeping area of the suite.

Chancellor Suite 
Powder Room
Some Artwork in the suite

Bathroom

Past the door that leads into the bedroom, on its left is where one can find a rather spacious wardrobe. The generously spaced 2 compartment wardrobe is sufficient for 2 pax to unpack their one’s week’s clothing into. One can find more storage space on the other compartment with 4 drawers for one to unpack into. To the right of the door, opposite the wardrobe, a marble laden bathroom greets guests. The spacious bathroom has a generous countertop on the sink area. Further into the bathroom, at the end of the bathroom, is the bathtub. Next to the bathtub is the walk-in shower. Tucked to the right of the door to the bathroom is where one will find the toilet bowl. The orange lighting in the bathroom, coupled with the marble material used to decorate the bathroom, gives one a feel of class in the bathroom.

Wardrobe
Walk-in Shower and toilet 
Sink and Bathtub

Bedroom

Passing the bathroom the area opens up into the bedroom. A cabinet housing a LED TV, nicely stowed away when not in use. There are a couple of drawers on the base of the cabinet where one can store more stuff in. There is a dresser on the right of the entrance to the bedroom, with 3 drawers guests can ensure more storage space in the whole suite to stow away more items. Right across the room, by the window, is where one can find a study desk. The study desk has all the amenities where one needs to do some work. Next to the study desk is where a single-seater couch lies. Placed at an angle facing the TV, this is where one can relax while watching TV or simply read a book. The centrepiece of this area of the suite is the king bed. The bed is placed opposite the TV for guests to lie onto while watching TV. The sleep quality on the bed is excellent, with extremely comfortable linens, one can be ensured with a good night’s sleep. The hotel also provides a menu of pillows for one to choose from should the standard issued pillows does not fit one’s liking. This area of the suite is large with ample storage spaces, this part of the suite does not feel claustrophobic and the space in this part is rather generous.

King Bed in the bedroom
View from the bedroom

Living Room

Exiting the bedroom into the main part of the suite, after the powder room, is where one can find the lounge area. Decked out with a 2 seater couch and a couple of armchairs, this lounge area is where can relax and enjoy either the view from the floor to ceiling window behind the couches or watch a show on the 46″ LED TV.  Beside the couch, one can find a side table, where the hotel has placed a complementary place of tropical fruits and a couple of boxes of chocolates for guests to enjoy. In front of the couch is a coffee table. Placed opposite the couches is where one will find a cabinet with the TV on top of it. There is also a Nespresso Coffee machine on the same tabletop as the TV. Beneath the TV is where one can find a DVD player, which doubles up as radio. The entire suite was decked out in classical music from one of the radio stations to give guests a relaxing feel upon our entry to the suite. In the same cabinet, one can find a minibar well hidden from sight. There are a few drawers where glassware for one to enjoy drinks from the minibar.

Lounge Area
Lounge Area
Complimentary Chocolates
Huge TV

Dining Area

Further to the right (from the main door) of the lounge area is where the dining area is located. This is a large area, where one can entertain guests for in-room dining. The large round dining table, with 6 dining chairs allows one to just do that. The one thing good about this suite is the bedroom can be isolated from the general area, which allows one to entertain guests without compromising one’s privacy. In this area, one can enjoy the views of the nearby Suntec City shopping mall and a glimpse of the Kallang area. This is also where one can find a Chinese-themed cabinet with more storage space or simply for decoration. I would reckon the cabinet fits into the decor of the entire suite, despite being the only furniture with a  Chinese-theme. One on the corner of the suite, next to a door that allows the suite to be converted to a 2 Bedroom suite, is another desk area for one to do their work on without entering the bedroom.

Dinning area
Dining Table
More Artwork

Executive Lounge

Staying in the Executive Suite entitles its guests to access to the Executive Lounge. The lounge is a great place to wind down and relax, with refreshments available. The spacious lounge is bright and the floor to ceiling windows allow plenty of natural light to enter the lounge, making it more lively. There are a few good spots in the lounge. The one that I particularly like is that which faces the Marina Bay area. It looks into the bay area and the financial centre of Singapore. The only flaw with this view is it only offers a partial view of the bay area. Nonetheless, this is still a great spot to relax in. There is food available at certain times of the day. The evening cocktail is when one will find more food options put up for guests to grab a bite with.

Executive Lounge
Snacks on offer
Snacks on offer
View from the Executive Lounge
View from the Executive Lounge
View from the Executive Lounge

Service

The service I received during my stay at Conrad this time round was impeccable. 4 outstanding staff that I have encountered during my say attested to the core principle of the hotel and what made Conrad a hotel worth coming back for. The first staff was Minh, the Assistant Front Office Manager. I arrived at the hotel and wanted to check-in at the lounge instead of the reception, I approached the concierge, where Minh happened to be there. She went all way to ensure that I was well-taken care of from the little non-intrusive gestures. I approached the front desk with the purpose of gaining access to the lounge, Minh escorted me all the way up to the 31st-floor lounge area. She even offered to lend a hand with my baggage, which I declined. She ensured that I knew where to go and that her colleague at the lounge knew my purpose of visiting them.

The next staff that displayed outstanding service standards is Michelle, the Lounge Manager. I did not realise her position in the hotel until the day of my checking out when she introduced herself. Michelle processed my check-in swiftly and not wanting to let me wait for longer then I should. Michelle also took the initiative to engage in a conversation. She also reassured me to call the lounge should I need any assistance. Close to the time of my checking out, I received a call in the suite. It was Michelle who called and inquired how my stay in the hotel has been thus far. She also took notice that I did not appear at the lounge and showed concern if I was alright. It seemed that she felt relieved to find out that I have probably missed her during my visit to the lounge. It is during this phone call that I realise she is the Lounge Manager.

My suite was kept in a tip-top condition by the hardworking background housekeeping staff. Theresa ensured that all the supplies were promptly topped up and the suite was maintained to the highest standard. From the way my suite was being maintained by Theresa during turn down in the evening and the makeup room the next day (despite my checking out at 6 pm on the same day), the suite was never in a shabby condition. Most hotels do not offer to make up room on the day of checking out, even if they do, they would make up the room with the bare minimum standard which seems to echo the room will still be made up after the guest has checked out. None of this attitude was portrayed by Theresa. It can be seen that on the day of checking out, the suite I was staying in was made up of the same condition as when I first checked in.

On the next day, I woke up rather close to the time where the breakfast service ends. I quickly freshen up myself and found that I have only 15 mins to go when I reached the restaurant by the pool for breakfast. I apologised to the staff there – Grace, who told me to take my time and don’t rush. Her reassurance cannot come in better timing. I was served coffee and egg and had a hearty breakfast. Despite being the last guest to enter the restaurant and despite the need to prepare the restaurant for lunch service, I was not even pressured by Grace or any of the other staff at the restaurant. Grace kept the food at where they were for guests and only cleared them when I was done eating.

The lounge staff was fantastic this time around when I stayed with Conrad, which is a stark difference from my last stay in Conrad. The staffs were warm and were seen in engaging with guests. The staffs will always look out for the seat with the best view every time I visited the lounge. In one particular instance, the lounge was full, the lounge staff housed me at the meeting room, which is isolated from the lounge. Despite the spatial distance, staff at the lounge popped by frequently to clear my plates and checked if my drinks needed topping up. I had a chance to chat with Siti, who was very knowledgeable in travels and hotel stays.

Overall

I had a very pleasant stay in Conrad this time round. The suite assigned had really great views and the sleep quality is excellent. The suite is large enough for one to host up to 5 other guests, and the very fact that the bedroom was segregated from the lounge and dining area makes hosting business meetings possible. The decor of the suite looks timeless and yet not tired. However as with my previous comments on this hotel, in terms of electronics, there is some room for improvement. The PowerPoint outlets seem limited and were positioned in inaccessible areas of the suite. The input to the TVs also needs upgrading to the HDMI port instead of the existing VGA port. In terms of service, the hotel staff truly understands what customer service is all about. The staff gave me a feeling that they are willing to go all way out to ensure customers are comfortable during their stay with Conrad. Conrad has the hit the right note in terms of both hardware and software with customers, coupled with the convenient location, Conrad is an ideal spot for both business and leisure travelers.

[Accommodation Review] – Conrad Centennial (Centennial Suite), Singapore (18 – 19 May 14)

Location

Conrad is located next to the Millennia Walk Shopping Mall as well as the Suntec City Shopping Mall and a stone’s throw from the Marina Shopping Centre. The hotel is a great place to stay for those who prefer a convenient location with links to the subway stations and lots of shopping around. The subway station is accessible via Suntec City Shopping Mall.

The Suite

Living Room

I checked into the One bedroom Executive Premier Room, also known as the Centennial Suite. Once entering the suite, a small corridor decorated with sculptures by the walls leads guests into the living room. The first thing that caught my eyes is the study desk. Here is where one can find a couple of powerpoint outlets to charge their electronic gadgets. Making a turn to the right, one would find the living area of the suite. The chich living room is the home of a 2-seater couch decked in maroon colour, coupled with 2 single seater olive coloured armchairs. Behind the 2-seater couch is where one can find the floor to ceiling windows that peeks into Suntec City Shopping Mall. Right between the 2 armchairs is a coffee table and a side table, decked with welcome tropical fruits. There is also a small wall side table behind the armchair that is closer to the door to the bedroom.
Study desk by the main door
The living room of the suite
The living room of the suite
Welcome fruits and chocolate with their signature Conrad Bear, one for each guest staying in the suite
In front of the 2-seater couch is a large cabinet housing the entertainment system., The minibar and glasses are hidden on the right side of this cabinet. On top of the cabinet is a large 46″ LCD TV. The TV is controlled by an all-in-one remote controller that also controls the radio, the DVD player as well as PC connections. One can also find a Nespresso Coffee machine on the cabinet. The living area is a great place to hang out and laze around. There are extra blanket and pillows inside the wardrobe in the living room. This part of the suite feels rather cluttered as the living room is a tad too small to fit the amount of furniture. Having said that, one can still find space to move around the living room.
The entertainment system in the living room

Bedroom

Between the wall side table and the TV cabinet is a door leading into the bedroom of the suite. Here is where one would be ushered into slightly more space. Upon entering the bedroom, a 3-drawer dressing table greets guests. Next to the dresser is a single-seater armchair, placed in front of the floor to ceiling windows in the bedroom. The centrepiece of the bedroom is a king-sized bed. The firm mattress provided me with a great night’s sleep. The hotel also provides a menu of pillows for guests to choose from for a night of excellent night sleep.
Comfortable king bed in the bedroom
Bedroom
There is a TV cabinet in the bedroom, which is placed in an awkward position. The placement of this cabinet does not allow guests to watch the TV properly. Next to the TV cabinet is the wardrobe. The wardrobe is rather modest in size, however, the presence of the dresser ensured ample space for guests to unpack their clothing into.
TV in the bedroom
TV and wardrobe in the bedroom

Bathroom

Between the bed and the wardrobe is a door that opens up into a large marble decked bathroom. Most of the amenities can be found in the sink area. There is ample space for one to place their toiletries and cosmetics onto. The hotel provided 3 brands of bathing amenities for guests to choose from. I prefer Shanghai Tang, which is available only upon request. Opposite the door to the bathroom is a large bathtub. Conrad Hotel also provides bath salt, which is topped up daily by the housekeeping staff. There is also a rubber ducky provided for guests to play with while soaking in the luxurious feel bathtub. Next to the bathtub is a walk-in shower, which is very spacious and comes with a massaging showerhead. The toilet bowl is found in a separate room within the bathroom, next to the walk-in shower.
Bathtub and walk-in shower in the bathroom
Sink area
Bathing amenities
Bathing amenities
Bathing amenities
Bathtub
Sink area
Toilet
The suite is very comfortable and is the right size for a party of 2. However, the suite is not without its flaws. The PowerPoint, other than the one on the study desks, are positioned in rather odd places in the suite. Heavy users of electronic gadgets have to plan a charging schedule to be able to continue using them. There are no powerpoints in the bedroom, other than that used for to power lamps and TV.  There are also no external HDMI connections other than that found on the back of the TVs. The only outdated VGA port is found on the TV cabinet in the living room.

Executive Lounge

Guests staying in the Centennial Suite are entitled to access to the Executive Lounge located on the 31st floor of the hotel. The lounge has a strict dress code of smart casual for guests to abide by. There are limit seats in the lounge, however, Conrad Hotel opens up the library and the meeting room to cope with the guest volume when needed. The lounge serves afternoon tea and evening cocktails daily. The lounge is open for guests to pop by and enjoy complimentary beverages and snacks outside the afternoon tea and evening cocktail timings.
View from the Executive lounge
Executive Lounge
Food area in the lounge
Afternoon tea
View of the Executive Lounge
View from the lounge

Service

The service standard seems to vary during my stay at Conrad Centennial Singapore. Guests staying in the Executive Premier Suite can opt to check-in at the Executive Lounge. Check-in was a breeze and I was promptly served by the professional staff during check-in. The hotel website stated late check out is available to 6 pm. When I checked with the staff, I was told that late check-out can only be extended to 2 pm. Upon checking with the staff, on the 6 pm as stated in the hotel’s website, she reluctantly mentioned that she will get back to me. However, a good 8 hours passed and my late check-out request seem to turn to deaf ears. I resorted to checking with the reception on the ground floor and was promptly granted late check-out at 6 pm.

As I was celebrating my birthday during my stay at Conrad Singapore, the treatment for my birthday seemed underwhelmed, a stark contrast to what I had read on TripAdvisor. There weren’t special greetings during check-in, despite my friend highlighted the purpose of our stay weeks before arrival at the hotel. The hotel provided a very small birthday cake, which is only good for one person.

Very small cake

The staff at the Terrace Cafe does not seem too interested in building a relationship with guests. I have been to the cafe 3 times, none of the staffs bothered to greet me despite appearing doing nothing. They also appear to be disinterested in assisting my choices for food. I am sure that the staffs saw me when I was in the cafe, and all the times I was met with cold shoulders.

My initial impression of the staffs at the Executive Lounge was negative. During my first few visits to the lounge, none of the staffs offered to help me and my friend in getting a seat. These staffs did not even approached us to take orders for our drinks. We had to help ourselves and figure out where the drinks are located in the lounge. All these while, the lounge was not crowded at all. During afternoon tea and evening cocktails, our table was overflow with plates and none of the staffs bothered to clear our table. We had to signal to the staffs to make space for us on our table. Staffs at the lounge are seen standing around like statues or chatting among themselves.

There are some staffs that made a difference during my stay at Conrad Centennial Singapore. We met a housekeeping staff, Mdm Goh who was friendly and ensured the supplies in our suite is sufficiently topped up. We were pleasantly surprised that she offered to make up our suite on the day of our check out, which most hotels do not even offer. Mdm Goh never failed to greet us with a smile and checked if our supplies are sufficient in the suite for our usage. She also never fails to check if we are sufficiently comfortable during our stay whenever we bumped into Mdm Goh. There are also a few staffs in the Executive Lounge that also make a difference. Stacia, with her bubbly personality, jumped into action and quickly offered us drinks during one of our visits to the lounge. She constantly popped by our table to see if there are empty plates on our tables and promptly clears them. At the sight of our drinks are finishing, Stacia would appear to offer us more drinks. Another staff from the lounge, Christine, was fun to chat with. She was knowledgeable on the hotel and shared with us the numerous art pieces in the hotel. During our check out, Christine even sent us off from the 31st floor to the ground floor.

Overall

Conrad Centennial Singapore is well appointed in terms of its location. The suite was comfortable and I had excellent sleep quality. The suite despite being chic, seem outdated in the gadgets. The service I have experienced is mixed and seem to be dependent on which staff we met in the hotel.