Location
S31 is located along the main Sukhumvit Road along Soi 31. The hotel is around 5 mins walk from the nearest BTS station. There are several food options available around the vicinity. There are also quite several massage parlours around mainly offering traditional Thai massages. There is an upmarket shopping mall along the main Sukhumvit Road, which is near to the hotel. There is a 24-hour supermarket nearby. The hotel is 4 BTS stations from Bangkok city centre.
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| Hotel Signage |
The Suite
Living Room
S31 Sukhumvit Hotel is under Small Luxury Hotel Group. Being an SLH member, I got a complimentary upgrade to a duplex suite. The 2-level suite was fantastic. The lower level of the suite has a small kitchenette and a full-size fridge, equipped with a microwave oven. Opposite the kitchenette is a toilet, which is a thoughtful additional in the suite. There is some storage space underneath the stairways leading up to the second level of the room. Further from the kitchenette is the living room in the suite. This part features a 3 seater couch facing the TV in the living room. There is a reading couch for one to relax on just after the 3 seater couch, in front of the floor to the ceiling glass window.
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| Minibar at the Kitchen area |
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| Bar table separating the kitchen from the lounge area |
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| Full-Size fridge in the kitchen |
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| Kitchen area |
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| View of the ground floor |
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| Toilet on the ground floor |
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| View of the couch by the window from the second floor |
Bedroom
Round the corner are the stairways leading up to the second level. Most of the storage space is located on this level. Upon arrival on the second level, a huge King bed which seem to be able to sleep 4 adults comfortably. The ledges along the perimeter in this level is a thoughtful addition as it provided additional space to put my stuff onto. There is another TV facing the bed on this level. The wardrobe can be opened on both sides, from the bedroom and the bathroom.
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| Staircase leading to the second floor |
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| Huge King bed on the second floor |
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| Another TV in front of the bed |
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| Huge king bed |
Bathroom
The bathroom is just a little up from the bedroom. It featured a huge bathtub and a walk-in rain shower, and a toilet bowl. There is also a huge mirror in front of the toilet bowl, which is also a fire escape leading to a corridor outside the room.
Swimming Pool and Gym
I had the chance to utilise most of the facilities on this property. The pool area was rather small, with less than 10 suntanning benches. The pool was of a good size and is elevated onto the platform. One can see the activities inside the pool through the glass wall, perfect for photo-taking without getting wet. There is also a mini-golf area at the side of the pool, where patrons can borrow the golfing sets at no extra charge. The gym is located on the 9th level. The small but functional gym seem well equipped with most of the gym equipment one can find in a full-scale gym. There is even a boxing ring in the gym. At the same level was the changing room, where one can find both sauna and steam bath facilities. The hotel has fantastic hardware that can make one feel comfortable.
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| Thai artwork along the corridor outside my suite |
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| The corridor outside the suite I stayed in |
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| Massage centre reception |
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| Swimming pool, gym reception |
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| Gym |
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| Boxing ring inside the gym |
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| Swimming pool |
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| Tuk-tuk provided by the hotel |
Service
Most of the staffs here are very friendly and know the meaning of customer-centric. Upon entering the lobby of the property, the friendly and welcoming staffs welcomed us to the hotel and extended their services to help with luggage. Despite declining their assistance, the staffs escorted me to the lift and pointed out that the reception is on the 8th floor, where I will be able to check-in. Check-in was a breeze and the staffs at the check-in counters were very friendly and very welcoming.
The staffs are welcoming and pleasant, especially those on the ground floor where the concierge is located. They are very willing to recommend places to go and their local knowledge is fantastic beyond words. However, the staffs at the gym level and the spa staffs needs to pay more attention to their customer service. Most of the time they are seen chatting with each other or playing on their mobile phone. Even when approached for towels for the pool, they couldn’t seem to care less about meeting customer needs. The hotel provides free tuk-tuk shuttle to the nearest BTS station, but at the period when we were there, it was down except for the last 2 days.
Overall
The hotel has fantastic hardware, with excellent sleep quality and spacious suite that I stayed in. Most of the staffs are very friendly and there are certainly huge room to improve on the customer service aspect of the hotel for the staffs at the gym and the spa.
