[Airline Review] – Thai Airways A330-300 (TG408) – Economy Class, SIN-BKK (24 Jan 19)


Thai Airways A330-300

On The Ground

Thai Airways departs from Terminal 1 of Singapore Changi Airport. The check-in counters are located in row 4 of the terminal, mainly serving passengers flying in Economy Class. Business Class passengers are invited to check-in in the SATS Premium Lounge located at the end of row 4. There are mainly two queues for Thai Airways at row 4, one shorter queue for passengers who have completed web check-in and another long queue for Economy Class passengers. As I was early at the time of my checking-in, the queue was not long. However, the counter does not seem to be ready to check-in passengers for the next flight as we waited for quite a while before being called for check-in. The check-in process was swift with the ground staff seems disinterested in engaging passengers other than quickly check us in. She did not even tell us which gate the flight will depart and what the boarding time was. TG408 was originally supposed to depart from C18 but was changed to gate C24 about 1 hour prior to boarding time. The departure gate is a far walk from the immigration counters.

The Aircraft

Thai Airways uses A330-300 to service this sector of the flight. The aircraft shows signs of ageing and extended usage.

The Cabin

The Economy Class cabin onboard Thai Airways A330-300 has a total of 263 seats spread out in two sections. As I entered the Economy Class cabin onboard Thai Airways A330-300, I am greeted by a sea of vibrant colours that Thai Airways use to upholster the seats in this cabin as with other types of aircraft in their fleet. The use of bright and cheerful colours of yellow, purple and blue gives one a feel of holidaying. The widebody twin-aisle cabin has its seats in a 2-4-2 configuration.

There are a few lavatories scattered across the two sections of Economy Class cabins. The lavatories are rather small and do show signs of the ageing aircraft. Unlike those on board some of the newer Thai Airways aircraft, there are no sensor activated taps on board the A330-300 aircraft. Instead, these taps utilise press buttons for both hot and cold water. Despite the ageing feel to the lavatory, the equipment is functioning well. Hand soap and cologne are the only amenities available in the Economy Class lavatory, which is slightly better than some other airlines which only supplies hand soap. Hand soap is available from the soap dispenser next to the tap.

The Seat

Seats in the A330-300 Economy Class cabin onboard Thai Airways has a 32″ pitch and measures 18″ wide. These seats are capable of providing a 122° recline. The seat that I was in also showed signs of ageing. The seat back feels loose and wobbly, when pressed the seat recline button, it falls back almost immediately. When I tried to set the seat back upright for meals and landing, the seat back would have to be assisted by pulling to get it set up right. Nonetheless, the seat is still comfortable for the flight from Singapore to Bangkok. The legroom in the Economy Class seats on board the Thai Airways A330-300 is rather generous, I had a fair bit amount of space from the seat in front of me. Due to the placement of the IFE system underneath the seat, I was not able to place my bag under the seat in front of me. There is a small cup holder on the back of the tray table which does not serve any purpose as it is too big to hold cans of drink or the plastic cup that Thai Airways uses.


Standard Economy Class seats on board Thai Airways A330-300

The seat pocket in the Economy Class cabin has three tiers with the biggest pocket used to contain in-flight materials such as the aircraft safety card, in-flight catalogue and magazines. This pocket is large enough to put mobile phones and passports in, however, I would think these small items are meant to be placed in the middle seat pocket. I do find the smallest seat pocket to be a tad redundant as it is not able to contain my mobile phone. The seat pocket also showed signs of ageing as the main seat pocket has one side almost falling apart.

The tray table in the Economy Class cabin onboard Thai Airways A330-300 is rather large. The single fold tray table is able to hold the meal tray with space available to put a can of drink and the cup without cramping the entire tray table. I tend to find the tray tables, especially those that have bi-fold functions, on the newer aircraft to be a little tight on space as compared to the one on board the Thai Airways A330-300. Coat hooks are available in the Economy Class seats, which are located on the side of the seat in front of me. The placement of these hooks is a little odd as I cannot think of a way of hooking coats without disturbing the passenger in front of me. As in the Economy Class cabins onboard all other airlines, the reading light is located on the ceiling above the seat. However, there are no air vents on the ceiling. When boarding, pillows and headphones are placed in the seat, blankets can be requested from the flight attendants who are very happy to bring me one when requested for.


In-Flight Entertainment

The In-Flight Entertainment (IFE) system in the Economy Class cabin onboard Thai Airways A330-300 is another sign of the ageing aircraft. Each Economy Class seat is decked with a 10.5″ personal TV screen, which has no touch screen function. The TV screen looks a little blurry compared to that on board my return flight on Thai Airways A350-900  which looks a lot sharper. Selection of entertainment options would have to be done through the IFE controller which is stowed on the same armrest as the headphone jack. The IFE controller also feels a little old school, despite having a lot of redundant buttons, which the IFE system does not even use, the controller still does its job in allowing me to select the movies that I wanted to watch throughout the flight. The IFE system onboard Thai Airways A330-300 seems to lag a fair bit, as the response does not seem to be instantaneous. The standard Thai Airways Economy Class headphones are available in the seat pocket when I boarded the aircraft. The sound system on the A330-300 via these headphones does not sound as sharp as those on board the A350-900. This is perhaps due to the age of the aircraft after all the A330-300 has been in the Thai Airways fleet for almost 10 years. The IFE has no lack of entertainment options from the latest Hollywood movies to sitcoms as well as a dedicated menu for Thai movies. The IFE menu was well organised and very initiative to use. I spent my flight time watching movies from the IFE system.


Meal service commenced about 45 mins after taking off. On this flight, we were given the chicken and the fish options. The chicken option is the Fried Rice with pepper chicken. My friend took this option and commented the chicken tasted bland and dry. I took the fish option, which has steamed rice with Fish in Spicy sauce. I thought the fish is a little tough and dry as well, but the flavourful spicy sauce makes up for the dryness in the fish. I only had a mouth of the yam moose cake dessert as I did not fancy the taste of yam. All meals come served with a bottle of water. A little after meal service is completed, the flight attendants went around the cabin serving tea and coffee to complete the meal.


The flight attendants on this flight portrayed the Thai hospitality that is famous worldwide. They are seen smiling and serving the passengers with pride and certainly made us feel welcome on board this flight. The exemplary service starts when we were greeted with warm smiles and the Thai gesture of “wai” as soon as passengers were boarding the aircraft. The smiles extended throughout the aircraft with flight attendants scattering throughout the cabin welcoming passengers. They even helped passengers stow their carry-on luggage in the overhead compartment. During meal time, we were informed that only chicken option is available, however, I highlighted to the attendant that I am unable to consume the chicken meal due to allergies, she immediately helped me sourced the fish option promptly so that I can enjoy the meal. During beverage service, the flight attendants gladly gave me and my friend a can of coke each when requested for it. The flight attendants were seen patrolling the cabin to ensure the safety and comfort of the passengers. They were seen diligently conducting their safety inspections prior to landing. Smiles were seen on the faces of the flight attendants throughout the entire flight.


Friendly flight attendants during meal service


The A330-300 that was deployed for this journey by Thai Airways shows signs of ageing from the seats to the IFE to the lavatories. However, the flight was comfortable and I was kept entertained by the extensive entertainment options on the IFE system. The meal was mediocre but still able to fill my stomach during dinner service. The service rendered by the flight attendants on board this flight were excellent. They were seen servicing the passengers with smiles across their face, displaying the warm Thai hospitality. What makes for the lack in hardware is balanced by the heartware displayed by the flight attendants.


Flying above the clouds during sunset onboard Thai Airways A330-300


[Airline Review] – Thai Airways B777-300ER (TG409) – Business Class, BKK-SIN (1 Oct 18)


The refurbished Thai Airways B777-300ER


I like the Thai Airways logo between the two sections of its Business Class cabins

On the Ground


Thai Airways has a dedicated check-in row for Passengers flying on Business Class in Bangkok Suvarnabhumi Airport. The check-in counters are located on the left most of the terminal building, in Row B. The Business Class check-in is a sit-down experience, where chairs are available at the counters for passengers to rest their feet while the ground staff perform their check-in. The staff processed the check-in with efficiency and handed our boarding pass to us in no time. She also reminded us of the boarding time and the gate where our flight would depart. The ground staff also extended an invitation to us to the Royal Silk Lounge. One thing I like about flying out of Suvarnabhumi Airport on Thai Airways is the dedicated immigration counter for Business Class passengers. There is no queue at the immigration counter, which allowed us to clear immigration in no time.

Royal Silk Lounge

Passing the immigration counter, an escalator leads us one floor down to the Royal Silk Lounge. The Royal Silk Lounge at the bottom of the escalator (Concourse D) is the largest among the five lounges spreading across Bangkok Suvarnabhumi Airport. Business Class passengers can access any of the five lounges at the airport. The staffs at the Royal Silk Lounge welcomed us with a warm smile and gave us a printed slip with log in details to the lounge wifi. The lounge at Concourse D, with a floor area of 1,400m², is decked in dark brown colour scheme. There are several food stations spread across the massive lounge and no lack of sitting area. The food on offer at the lounge is mainly Thai food with a small mix of sandwiches. Business Class passengers are also treated with a huge selection of beverages. The lounge is a great place to relax and unwind while waiting for our flight. There is also a selection of magazines and newspapers for passengers to read at the lounge. Business Class passengers are also treated to a 30 min foot massage or head & shoulder massage at the Royal Orchid Spa across from the Royal Silk Lounge at Concourse D. Due to the shortage of time, we did not get to enjoy the massage in Royal Orchid Spa.

Departure Gate

TG409 departs from Gate C7, which is a relatively short walk from the Royal Silk Lounge at Concourse D. As Bangkok Suvarnabhumi Airport is rather long, walking from gate to gate would require a substantial amount of time. My friends and I catered extra time to get to the boarding gate.

The Aircraft

The Cabin

Thai Airways uses its B777-300ER which is refitted with the new Business Class seats on this Bangkok to Singapore route. The refitted Business Class cabin is decked in its iconic purple hue and an earthy brown tone. The earthy brown tone makes the cabin feel cosy, and the purple seems to suggest Thai Airways is paying homage to the colour that most passengers would identify the company with. There are a total of 42 seats in the business class cabin, split into two sections with 24 seats in the forward section and 18 seats in the rear section. The cabin feels very comfortable and the use of mood lighting at different periods of the flight time allows passengers to adjust their body clock to the time of the day in the destination. I am sitting in the rear Business Class cabin, which is separated with Economy Class by a thin bulkhead. This part of the cabin is behind the door where Economy Class passengers boards the aircraft, there seem to be a tad livelier during boarding.

Two of the three lavatories in the Business Class cabin is situated between the two sections of the cabin, with one more next to the cockpit. The lavatory does not seem any bigger than those in Economy Class cabin, however, the use of wood-like materials and the clever use of light combined with mirrors eliminates any feeling of claustrophobic feel that one might experience in this tight space. There is a difference in terms of amenities in the Business Class cabin lavatory compared to that in Economy Class cabin. Other than the hand soap and cologne found in Economy Class lavatory, hand lotion and handkerchiefs are available in the Business Class cabin lavatory. These amenities are presented in white cloths, together with the orchid flowers, gave the lavatory a premium feel. I always like the use of sensor tap onboard Thai Airways lavatories which is more hygienic for its passengers.

The Seat

Business Class cabin onboard Thai Airways B777-300ER are refitted with the new generation staggered Solstys style seats that one will find onboard Thai Airways newer aircrafts such as Thai Airways A380 and A350. The staggered seats in Business Class cabin gave passengers direct aisle access. Business Class seats on Thai Airways B77-300ER has a pitch of 82″ and measures 20″ wide. It is capable of reclining 180º into a true flatbed. Other than the flatbed mode, the Business Class cabin seat has a lounge mode, which is somewhere between the upright take-off/landing mode and the flatbed mode. I find this mode to be the most comfortable when watching TV onboard. The Business Class cabin seats come with massage function, which is great for passengers sitting on them for an extended period of time. There is a button on the seat controls that allows passengers to move the Business Class seats forward and back. Business Class passengers will find a large size pillow and a quilt placed on their seat at the time of boarding.


Business Class cabin seats on Thai Airways B777-300ER


Seat control buttons and IFE controller

The legroom onboard Thai Airways B777-300ER is excellent. There is plenty of room for me to stretch my legs out onto the ottoman that comes in every seat. There is a small area below the ottoman where passengers can put their shoes in.

Each Business Class seat on the refurbished Thai Airways B777-300ER is fitted with a side table, which is perfect for passengers to stow their reading materials. This is also where the flight attendants placed drinks or snacks when served to the passengers. Above the side table is where one will find one of the two seat pockets holding in-flight magazines and the menu. A LED reading light is mounted in front of the seat pocket, which comes with a brightness adjustment function. I find the storage bin beneath the armrest very functional and is great for storing small items such as tablet PCs, passports and mobile phone. This storage bin is hidden out of sight, which makes it safe to store small items in. The headphone jack and a seat power socket are found on the side of the seat.

The Business Class seats come with a rather large table, clad in wooden furnishing that is coherent with the furnishing of the side table, giving the cabin a luxurious look. The table can be moved slightly forward to allow passengers to exit the seat without having to stow it back. When stowed away, the table is nicely flush with the bulkhead. There is also a coat hook next to the table. Beneath the stowed table is a small seat pocket where one can find the aircraft safety card and air sickness bag.

In-Flight Entertainment

Passengers on all Thai Airways flights are treated to on-demand audio and video In-Flight Entertainment (IFE) system. Business Class passengers are equipped with a noise cancelling headphone, which is placed on the seat prior to boarding.  The refurbished Thai Airways B777-300ER Business Class seats come equipped with a 15″ TV screen which has a touchscreen function, which feels very responsive. There are two USB ports underneath the TV screen where passengers can use to charge their mobile devices as well. The IFE system onboard Thai Airways is packed a wide array of entertainment options. With more than 100 movies, including latest Hollywood blockbusters and latest Thai movies, 150 TV programmes and 500 CD albums, passengers are assured that they will be well entertained flying on Thai Airways.

The IFE is well organised in intuitive menus that passengers can control from the touchscreen on the TV. The same IFE menu is replicated on the IFE controller which also comes with a touchscreen function.

The Food

Business Class passengers were served pre-departure drinks as soon as we got settled in our seats. I recommend one to try out the Thai Airways signature drink, Violet Bliss, which is only available in Business Class. Violet Bliss is made with butterfly pea and is very refreshing. I had this drink throughout my time onboard this flight. Despite being a short 2-hour flight, flight attendants went around serving drinks and peanuts as soon as the seat belt light is turned off, while the meal is being heated up.

As this is a short flight, meals are served all at once instead of course by course. The crab meat and avocado timbale appetiser are delicious. I can taste the freshness of the generous amount of crab meat, which opened up my appetite for the main course. Business Class passengers are given three options for the main course: salmon, chicken or pork dish. I opted for the stir-fried pork fillet with noodles. The pork is very tender and flavourful and the Sha Cha sauce is delicious. However, I did not quite like the noodle as it is cold and tasteless, which I find does not complement the pork well. After the main meal, I had Thai pudding for dessert which is light and tasty.

The Service

The service in Business Class on this Thai Airways flight is nothing short of impeccable. Business Class passengers were welcomed onboard with the traditional Thai hand gesture and the warmest smile when we stepped into the aircraft. We were served the pre-departure drink and a hot towel as soon as we settled into our seat. The flight attendant showed us where to find the menu and returned to take our orders for the meal. Flight attendants swiftly sprung into action to heat up and serve meals to passengers as soon as the seat belt light is turned off.

The flight attendant serving this section of the aircraft is nothing short of excellent and knew what customer service is all about. She took the time to go around introducing herself to all the passengers under her charge. During her introduction, I am surprised to find out that the flight attendant took the initiative to memorise each passenger’s name and addressed us by our surname. This is the first time I encountered such treatment onboard Thai Airways Business Class! When my friend was not sure about what to have for the meal, the flight attendant took the time to explain how each dish is prepared and the ingredients that go into the meal. The flight attendant recommended my friend the salmon dish, which my friend remarked the meal was the best in-flight meal she had tasted. I remarked to the flight attendant how much I like the Thai Airways signature drink, Violet Bliss, and would always request for the drink whenever I fly in Business Class. The flight attendant took note of my liking and topped up the drink whenever she saw the glass is empty. The attention to details and her taking the time to listen and remember my preference for the drink is what makes flying on Business Class on this Thai Airways flight awesome.


Flight attendant serving this section of the cabin introduced herself to the passengers prior to taking off


The Business Class seat on the refitted Thai Airways B777-300ER is very comfortable. I particularly like the seat in lounge mode, which I found most comfortable for resting and watching movies. The IFE system is packed with loads of entertainment options that removed the boredom of flying with Thai Airways. The food is tasty and flavourful and does not taste like your typical aircraft meal. The service I received on this flight is nothing but excellent. Just when I thought my last experience with Thai Airways on their A380 was the best, the service provided by the flight attendant on this flight tops it. Her attention to details and dedication to ensuring passengers have a great experience in Business Class is what makes this flight memorable for me.

[Airline Review] – Thai Airways B777-300 (TG401) – Economy Class, BKK-SIN (26 May 18)


Thai Airways B777-300

On the Ground

Royal Silk Lounge

During my 4 hour transit in Bangkok Suvarnabhumi Airport, I gained access to the Thai Airways Royal Silk Lounge using my Airlines miles. There are several lounges in the airport, the lounge I went to is the nearest to the gate that my flight will be departing from in Concourse E. This lounge is one of the smaller Thai Airways lounges in Suvarnabhumi Airport. I was given a wifi password by the ground staff at the entrance of the lounge. This lounge is one of the few Thai Airways lounges in the airport that is equipped with showering facilities. There is quite a spread of finger food as well as rice dishes served in the lounge, together with beers, wines and drinks. The food provided in the lounge is laid out in buffet style and are mostly Thai snacks and some sandwiches, which are rather tasty and filling. Spending time in the lounge is a great way of killing the 4 hour layover time. The connecting flight departs from Gate E1A, which does not have an aerobridge linked to the aircraft. Passengers are ferried to the aircraft which is parked on the tarmac by the airside bus.


My flight from Bangkok to Singapore departs from Gate E1A


Thai Airways airside bus taking us to the aircraft parked on the tarmac

The Aircraft

The Cabin

Thai Airways B777-300 Economy Class cabin is decked out in the signature vibrant yellow, blue and purple colours that are familiar across most of the airliner’s fleet. The Economy Class cabin gives a cheerful vibe to passengers flying in it. There did not any mood lighting in the Economy Class cabin of this aircraft after all the Thai Airways B777-300 has an average age of about 9 years. Nonetheless, the lighting gives the aircraft a clean and spacious feel to it. Thai Airways B777 Economy Class cabins have 330 seats spread out in 3 sections.


A vibrant Economy Class Cabin onboard Thai Airways B777-300

There is a concentration of 6 lavatories at the rear of the Thai Airways B777-300 aircraft. The lavatory in the Economy Class onboard Thai Airways B777 is rather small. The use of white lighting gives the lavatory a clean feel and the clever use of mirrors makes the lavatory feels bigger than it is. The amenities in the lavatory is very basic with cologne, hand soap on top of the tissues and paper cups. However, compared to other airlines such as KLM, the amenities are decent onboard Thai Airways. I always like the sensor activated tap in the lavatories onboard Thai Airways, which is both convenient and hygienic for passengers.

The Seat

The seats in the Economy Class cabin onboard Thai Airways B777 has a 32″ pitch and 18″ width. A bulk of the seats are arranged in 3-3-3 configuration, with the exception of several seats at the end of the second and third section of the Economy Class cabin that is arranged in a 2-3-2 configuration. I was seated in one of these 2 by 2 seats on the aircraft. These seats are perfect for couples or groups of 2 travelling together. As the Thai Airways B777 is an older aircraft, the seats on this flight are older in design. For instance, the footrest is just a bar that hangs on the hinges below the seat in front of mine. Even the IFE controller shows signs of ageing. Nonetheless, legroom in the Economy Class cabin is fantastic. Unlike some of the other newer aircraft in the Thai Airways fleet, the tray tables in the Economy Class cabin onboard this B777-300 does not come with a bi-fold feature. It is a big single piece that folds away on the back of the seat in front of mine. There is a small cup holder latch on the back of the tray table, which is a nice touch for passengers who only has a cup and does not want to fold out the tray table. The main seat pocket, where the in-flight reading materials are found, is rather deep (but does not seem to be clean). I like the addition of a small seat pocket in front of the main seat pocket that creates additional (and convenient) space for passengers to store small items such as their mobile phone and passports. On the left of the armrest is where one will find the recline button, which allows passengers to recline to a maximum of 122°. The headphone jack and the IFE remote controller is stored on the right armrest.


Seats in Thai Airways B777-300 Economy Class Cabin


Tray table folded down


Pillow and blanket

In-Flight Entertainment

Thai Airways offer personalised Audio Video On Demand on every of their Economy Class seats on the B777-200. Seats are equipped with 9″ touchscreen TV, which is a tad smaller than some of the other aircraft in the Thai Airways fleet. There are numerous options for passengers in the Economy Class cabin ranging from Hollywood blockbusters to Thai Movies (which I totally enjoyed and it comes with English subtitles as well), there seem to be something for everyone, including kids channels. There are games available in the IFE, which I find a little boring. TV screens can be tilted to cater for a various sitting position. The remote control is located on the armrest, which is a tad old school by today’s standards. However, it serves the function that it is meant for. Headphones are placed on the seats at the time of my boarding, these headphones are not noise cancelling unlike those in the Business Class cabins. I like the overhead headphones, which is way better than earbuds styled headphones, provided by other airlines, which can be quite uncomfortable. The touchscreen function tends to be slightly laggy, probably due to the age of the aircraft. I used the remote control all the time during the 2-hour flight from Bangkok to Singapore.


Touchscreen TV on each seat in Economy Class cabin


IFE controller is found on the right armrest on each seat


Economy Class cabin headphone set

The Food

Meals are served promptly and efficiently during the flight. I like Thai Airways catering as the food is rather flavourful and tasty. For this flight, I opted for the Ginger pork with rice, which comes with an egg on top of the pork. Meals are served with the standard tuna salad as the appetiser and a sponge cake as dessert. The sponge cake is very fluffy and tasty, which is a great end to a meal. Passengers are also served with a bun and a bottle of mineral water with every meal. Drinks are also served shortly after the meal runs and flight attendants went around the cabin to serve coffee/tea after the drinks service.


Pork with rice and egg meal


Service onboard this Thai Airways is great. Friendly attendants are seen smiling and emitting the signature Thai hospitality from boarding to disembarking. Meal service is conducted in an efficient manner by the attendants who are always wearing their smiles. Requests by passengers are also promptly attended to. Flight attendants are seen constantly patrolling the cabin to ensure passengers are comfortable and finished meal trays and trash are being cleared. The warm and friendly crew made me feel welcome onboard throughout the flight.


Flight attendants preparing to distribute meal


Flight attendant during meal service


Despite being a rather old aircraft, Thai Airways B777-300 is still very comfortable for the 2-hour flight from Bangkok to Singapore. Legroom on the Economy Class seats are excellent and the IFE, despite its age, served its function of keeping passengers entertained throughout the flight. The service onboard is impeccable, which warm and friendly flight attendants displaying the warmth of Thai hospitality, which makes the flight enjoyable.

[Airline Review] – Thai Airways A380-800 (TG623) – Business Class, KIX-BKK (26 May 18)


Thai Airways A380-800 in Kansai Airport

On the Ground

Check-in Counters

Thai Airways uses the check-in counters at Row D in Kansai International Airport. The check-in rows are located in the middle of the terminal building. There are 4 queues at the Thai Airways counter. Despite having 4 counters serving Economy Class passengers, the queue seems not to be moving much. There is another queue dedicated to passengers who have completed internet check-in, served by 3 counters, which is quite short. There is 1 queue for Business Class passengers, where the waiting time is rather short as well, thanks to the 3 counters serving passenger travelling in this class. 2 counters are dedicated to passengers travelling in First Class, where the queue is the shortest. First and Business Class passengers are given an invitation to the Thai Airways Lounge and a fast lane pass to clear immigration. However, I do find this pass a tad useless as it only gave access to a separate entrance to the airside. Unlike premium class passengers travelling out of Bangkok Airport, where there is a dedicated immigration counter for premium passengers. Passing through this entrance, premium class passengers are still required to join the queue together with other travellers leaving KIX at the immigration counters.


Check-in counters for Business Class passengers


Passengers flying on First and Business Class can use the fast lane to get to the immigration area

Thai Airways departs from the satellite terminal in KIX, which is a short internal train ride from the main terminal. The airlines departed from Gate 11, which is a stone’s throw distance from the Thai Airways Lounge in the satellite terminal. There is a dedicated boarding queue for passengers travelling in Business Class cabin (together with First Class passengers). Business Class passengers were given priority to board before boarding commences for Economy Class passengers.


First and Business Class entered through another bridge that leads to the upper deck of the A380

Royal Orchid Lounge

Thai Airways has their dedicated lounge in KIX. The Royal Orchid lounge is situated in the satellite building, which is very near to the boarding gate that was used by the airlines. Royal Orchid Lounge in KIX occupies a rather small real estate. There is a section of the lounge for passengers to sit, with a sitting area arranged very close to each other. There is hardly any walking space between 2 separate set of seats. Part of the lounge is dedicated for passengers travelling in First Class Cabin. The food offering in the lounge is very limited. Snacks such as Onigiri, cup noodles, sandwiches and some Japanese snacks are served in the lounge. Coffee and tea, as well as beverages such as soft drinks, wine and beers, are also available in the lounge. It is a shame that the lounge does not face the departure gate where Thai Airways aircraft depart in KIX.


Business Class passengers are invited to the dedicate Thai Airways Royal Orchid Lounge in KIX

The Aircraft

The Cabin

The entire Business Class cabin onboard Thai Airways A380 is located on the upper deck of the aircraft, spread out in 2 sections with 60 seats in total. The front section is the bigger section, carrying up to 48 passengers while the rear section sits 12 passengers. Business Class cabin onboard Thai Airways A380 is decked in the familiar light purple colour scheme that is used across the entire Thai Airways fleet. The purple exudes a calm and relaxing feel for passengers travelling in this cabin. Lights are tuned to the brightest during boarding. Mood lighting is used during different phases of the 6-hour flight for passengers to adapt to the time of the day. Lightings are turned off after first meal service for passengers to catch up on their rests.


Thai Airways A380 Business Class cabin during boarding


Thai Airways Business Class cabin onboard the A380 is decked with a purple colour scheme

The lavatories in the Business Class cabin onboard Thai Airways A380 is of a good size and feels bigger than the Economy Class lavatories. The Business Class lavatory is decked with wooden furnishing from the cabinets to the flooring, giving it a classy and premium feel. The lavatory has more amenities compared to the Economy Class lavatory. On top of the hand soap, cologne and tissue found in Economy Class, hand lotion and handkerchiefs are found in the Business Class lavatory. Thai Airways decorate their Business Class cabins with orchid flowers to give it a more premium feel.

The Seat

Seats in Business Class cabin onboard Thai Airways A380 are arranged in 1-2-1 configuration, giving direct aisle access to all Business Class passengers. As the seats in the Business Class cabin are arranged in a staggered manner and some seats enjoy greater privacy than others. Business Class seats have 71″ pitch and 20″ width that provides ample legroom for its passengers. The Business Class seats onboard the A380 seem bigger than those onboard their newer A350. The seats are capable of converting into a 180° flatbed for passengers who wish to catch up on their sleep. The Business Class seat onboard Thai Airways A380 is very comfortable to sleep on in the bed mode. The seats have 3 main positions that passengers can choose from, the upright position for take-off and landings, the lounge mode which is perfect for watching movies on the IFE, and the flatbed mode for sleeping. Other than these 3 main positions, passengers can move the seats back and forth for greater comfort according to the space they require. All seats have a massage function that provided more comfort during the flight. An ottoman is placed in front of the seat, under the IFE screen where passengers can rest their feet on for more comfort. The inclusion of additional storage space for shoes underneath the ottoman is a nice touch to the Business Class product. Large pillows and quilted blankets, as well as amenities kit for Business Class passengers, are already placed on the seats


Business Class cabin seats onboard Thai Airways A380 in take-off/landing position

There is a small table on the right side of the Business Class seat onboard Thai Airways A380. Reading materials such as in-flight magazines and menu as well as the aircraft safety card are neatly stored in the seat pocket located above the side table on the right side of the seat (on some seats, the small table and the seat pocket are located to the left side of the seat). Just beside the seat pocket, closer to the seat is where a small reading light is placed for passengers to use. The reading light can be adjusted for different levels of brightness. Opposite the seat pocket, on the bulkhead next to the IFE screen is where the coat hanger and tray table are located. The tray table is quite big and swings up to the bulkhead when stored and can be moved forward for passengers to exit the seat when deployed.

There is some practical storage space in the Business Class seat onboard Thai Airways A380 aircraft. A small bin by the side of the seat just beneath the left armrest, allows passengers to store things like their iPad or a book other than passports and mobile phones. This bin is larger than those found on the newer Thai Airways A350 Business Class seats. The headphone jack is located by the armrest on the right of the seat alongside a power socket located slightly below the headphone jack. Seat control and the IFE controller can be found mounted to the seat bulkhead above the armrest on the right side of the seat. There is an additional storage bin for passengers sitting by the window onboard Thai Airways Business Class cabin.


Business Class passengers by the window would have an extra bin for storage

In-Flight Entertainment

Thai Airways has a superb in-flight entertainment system that keeps their passengers occupied throughout the fight. Passengers can choose from movies from Hollywood and Thailand as well as sitcoms and radio stations. There is even a menu for young passengers containing movies and TV shows that are targeted to children. One can also be entertained by the games in the IFE system, though I find the games a tad boring. Seats in the Business Class cabin onboard Thai Airways A380 are equipped with a large 15″ touchscreen monitor. The monitor is quite sensitive and the touchscreen function did not lag at all. Alternatively, Business Class passengers can toggle through the IFE menu using the remote control stowed above the armrest in the seat. There are 2 USB outlets located below the IFE TV screen. However, I find watching the TV when the seat is in the flatbed mode to be impossible due to the lighting on the LCD screen. There are also no tilting functions on the IFE screen. I do find the lounging position on the seat is most ideal for catching up movies on the TV screen. All Business Class passengers were issued with noise cancelling headphones, which are very comfortable when wearing and is very effective in blocking out the noise.


Each Business Class seat has a 15″ touchscreen TV


Noise cancelling headphones

The Food

Business Class passengers on Thai Airways were well fed throughout the fight. As soon as I boarded the aircraft, after settling into my seat, flight attendants come around serving pre-departure drinks. I always go for “Violet Bliss” (butterfly-pea drink) as the pre-departure drink which is very refreshing and is slightly sweet. As this drink was not on the tray that the flight attendants hold when they come to me, I had to request for this drink which the flight attendants served with a smile. As soon as the seatbelt signs were turned off, flight attendants sprung into action to distribute nuts and another round of drinks, while taking order for the first meal.

For the first meal, I ordered the Japanese cuisine. As this is a medium haul flight, meals were served course by course in the Business Class cabin. The first meal started with a serving of crab salad and smoked duck as the appetiser presented in Thai Airways china. The crab tasted fresh flavourful and the duck was not too tough. There is even a scallop that is served together with the appetiser. Flight attendants come around with a bread basket for passengers to choose from after the appetiser was served. The main course was served after the flight attendants cleared the appetiser. The Japanese Cuisine was served in a silver with purple lining Thai Airways bento container. The bento set contains an assortment of Japanese cold dishes such as cold soba with crab, tamago egg roll with fried salmon, steamed prawn and unagi sushi to name a few. These cold dishes are very fresh and tasty. The meal is served with Japanese rice, miso soup and beef cheek sukiyaki. The beef cheek tasted very tender but I find some parts of the beef to fattening for my liking. But the broth it comes with is very tasty. My friend opted for the pork loin, which presentation wise does not seem appetising but the taste is great and well seasoned. After we are done with the main meal, the flight attendants cleared the table to make way for fruit and cheese as a prelude to the dessert. For dessert, I opted for the Thai milk tea ice-cream which is very refreshing. Tucking into the milk tea ice-cream, I feel as though I am drinking the Thai Ice tea on the streets of Bangkok. Shortly after the flight attendants served the ice-cream, another attendant placed a piece of chocolate on the table. What a nice touch!


Crab salad and smoked duck together with a choice of bread as served as the appetiser


I opted for the Japanese Cuisine which comes with Japanese appetiser and beef cheek sukiyaki presented in a Thai Airways Bento container


My friend opted for the pork loin as the main course

The second meal was served 2 hours before landing. For the afternoon tea set, I opted for scone and latte. The scone tasted fluffy and sweet due to the thin layer of sugar glazed onto the scone. However, the scone only comes with jam and does not come with cream. It would be perfect if it comes with cream.


I opted for the scone for afternoon tea meal


The service I received onboard this Thai Airways flight on Business Class from KIX to BKK is impeccable. The excellent service started at the check-in counter, where the ground staff representing Thai Airways was very patient with my questions and helped us settled our luggage during check-in. The staff also gave very detailed directions on where the fast lane is and where the lounge is located when our boarding pass is handed over to us. The service in the lounge is very good as well. As soon as we walked into the lounge, we were made to feel welcome with smiles and cheerful greetings. The staff manning the lounge area ensured that the food is replenished on time and tables are cleared promptly. There is this instance that I wanted to get hot water for the instant noodles and informed one of the staff at the lounge that the hot water had run out, the staff immediately apologise (though I think she does not have to do that) and promptly swap out another flask with hot water. She even volunteered to prepare the noodles for me and had it delivered to my table.

The service onboard is immaculate and is the best service I have received so far flying Thai Airways. The excellent service started when friendly flight attendants received passengers at the door with the Thai Wai and showing us to our seats. While at our seat, the flight attendant introduced some features of the seat and also where we get find copies of the menu. Despite the drink that I wanted was not on the tray, the flight attendant hastened to get my drink and served with a smile. This is my first time seeing flight attendants going around the cabin introducing themselves to the area of passengers they are serving. During meal service, flight attendants gracefully laid the table and presented the meal of our choice. They seem to be very observant and promptly cleared the plates after we are done with our meal without us having to ask them to do so. The service onboard is very prompt with meals and drinks served in an efficient manner and with grace and smiles throughout. The flight attendant also asked if we are full and wanted more food. Flight attendants are seen patrolling the cabin frequently throughout the flight. They are also seen wearing their smiles all the time throughout the duration of the flight. I was pleasantly surprised when the flight attendant went around distributing free wifi access cards, which is a very nice touch in Business Class cabin.


Flight attendants went around introducing themselves and greeting passengers with the Thai Wai


Flight attendants during meal service


Flight attendants patrolling the cabin


Thai Airways gave each Business Class passengers complimentary wifi access card


Thai Airways A380 Business Class product is excellent. The Business Class cabin exudes a sense of calm and classiness with the purple hues used in the decor of the cabin. The seats are comfortable and the legroom is excellent. I felt the space in Business Class seat onboard A380 is bigger than that in their newer A350 aircraft, as I did not have to struggle to get in and out of my seat with the tray table deployed. The design of the Business Class seats in A380 is very well thought out, there are storage spaces in the seat for small items and the depth is just right. The IFE system kept me entertained throughout the flight, though my only complaint is that the screen is not viewable when the seat is in flatbed mode. The food served onboard is very flavourful and tasty. Meals are served course by course, making me feel as though I am dining in a restaurant. The best impression of flying Thai Airways Business Class is the service. The flight attendants took pride in their work and ensured all passengers are well taken care of during the flight time. They are seen wearing their smiles all the time and are very prompt to respond to passengers’ requests. Flying with this excellent set of crew onboard Thai Airways, I felt welcomed and the warmth that the Thais are renowned for. Overall, this experience flying with Thai Airways onboard their A380 Business Class cabin is a very pleasant experience.


Thai Airways A380 flying through the clouds

[Airline Review] – Thai Airways A380-800 (TG622) – Economy Class, BKK-KIX (17 May 18)


Thai Airways A380 in BKK

At The Airport

The previous flight arrived at Bangkok Suvarnabhumi Airport on time and was parked on the tarmac. Instead of entering the airport terminal from the aerobridge, we were brought to the terminal by the airport bus. It seems that Thai Airways only catered 1 bus to transfer a full load of passengers to the terminal, as such instead of having 1½ hour transit time, I only had 20 mins to rush to the next departing gate. Suvarnabhumi Airport is quite big which means I had to run to the boarding gate. By the time I reached the gate, it is about to close.


Thai Airways A380-800 departs from Gate E4

The Aircraft

The Cabin

The seats in Economy Class Cabin onboard Thai Airways A380 is decked with the familiar vibrant colourful seats with hues of purple, orange and yellow. This colour scheme makes the cabin look cheerful and certainly brightens the mood of holidaymakers. There are a total of 435 seats in the Economy Class Cabin. The main bulk of the Economy Class Cabin onboard Thai Airways A380 occupies the lower deck of the aircraft, with 361 seats split into 3 sections spreading across the entire lower deck. There are 74 seats at the rear of the upper deck, just behind the Business Class seats. The Economy Class seats are reserved for higher paying travellers in this class, passengers travelling on promotional prices are not able to select these upper deck seats until the internet check-in opens up (which is 24 hours prior to departure). As the seats on the upper deck are full at the time I checked-in online, I was only able to get the seats on the lower deck.


A very vibrant colour scheme in the Economy Class Cabin onboard Thai Airways A380


The rear Economy Class section on board Thai Airways A380


Thai Airways A380 Economy Class cabin

There are numerous lavatories spread across the entire lower deck. The lavatories are rather small compared to some other airlines such as Singapore Airlines. However, they sufficiently serve the purpose they are meant for. The lavatories are decked out in white colour, with the signature Thai Airways light purple coloured on the cabinets below the sink. The clever use of white lights makes the lavatory looked clean and bright and does not give one a claustrophobic feel. As with most Thai Airways aircraft, the tap is sensor activated which makes it both convenient and hygienic for passengers. The amenities in the lavatory is limited to hand soap and cologne on top of the tissues and paper cups. Passengers flying on red-eye flights (as with this flight I flew on) have to bring their own toothbrush and toothpaste to freshen up. Unlike some other airlines, Thai Airways do not distribute amenities pack for overnight flights.

The Seat

The seats in the Economy Class Cabin onboard Thai Airways A380 is very comfortable. Each seat has a 32″ pitch and 18″ width. The legroom on these seats are very good, I had ample legroom in the Economy Class seat that enabled me to snooze throughout the flight. The Economy Class seats onboard Thai Airways A380 are arranged in a 4-3-4 configuration on the lower deck, and 2-4-2 on the upper deck. I like the design of the tray tables on the newer Thai Airways aircraft, which features a bi-fold design that is capable of folding away half of the tray table when passengers do not need to use the full table. This allows passengers sitting in the inner seats to gain access to the aisle without the need to put away the table. There is a leg rest on each seat in the Economy Class, however, I do find these leg rests to be a tad too uncomfortable when resting my foot on them. The headphone jack and the seat recline button on these seats are found on the left armrest. Seats can be reclined sufficiently that provided me with a comfortable rest on this red-eye flight. Each Economy Class seat onboard Thai Airways A380 comes with a USB outlet that serves as a charging port located on the bottom left side of the TV screen, and a hook on the bottom right side of the screen. The seat pockets, where in-flight magazines are provided in each seat as well as the aircraft safety card, are rather deep (and capable of storing my camera). I like the idea of including a small seat pocket in front of the main seat pocket which I used to put my mobile phone in.


Thai Airways A380 Economy Class seat

In-Flight Entertainment

Thai Airways has a very good in-flight entertainment system. All Economy Class seats onboard the A380 comes with a 10.6″ touchscreen TV which can be tilted to suit the sitting position and the degree of reclined on these seats. The touchscreen function is very responsive and does not seem to lag when I used it. The In-flight entertainment system can also be controlled via the remote controller located at the bottom of the TV screen. At the time of boarding, headphones are already placed on each seat, though these headphones are not noise cancelling. The in-flight entertainment system is loaded with movies ranging from the latest Hollywood Blockbuster to Thai movies and short TV series that kept me entertained when I was not sleeping on the flight. The entertainment system is arranged in an intuitive manner that makes scrolling through and looking for a movie to watch easy. There are games that are loaded in the in-flight entertainment system, though I find these games to be a tad boring.


In-Flight Entertainment Unit in the Economy Class cabin onboard Thai Airways A380


The IFE Controller is found below the AVOD screen


Headphone used in Economy Class Cabin onboard Thai Airways A380

The Food

2 meals are served on this flight from Bangkok to Kansai. As soon as the seat belt signs are turned off, flight attendants disappear into the galley. Moments later, they were seen going around the cabin distributing a bag with the print “Any Time Treats”. This bag contains a ham and cheese sandwich and a bottle of water. I thought to distribute this bag of treats a very nice gesture on the part of Thai Airways. By doing so, passengers have ensured an undisturbed sleep on this red-eye flight and at the same time, allowing passengers to have something to eat when they wake up or whenever they choose to consume the sandwich. On top of the bag of sandwich, flight attendants were also seen going around the cabin serving drinks to passengers. Flight attendants were also seen patrolling the cabin in the night serving passengers who are not asleep drinks.


A snack pack was distributed to all passengers in Economy Class cabin

About 2 hours before landing, the Economy Class cabin lights were turned on for breakfast service. For breakfast, I opted for the pork with rice that comes with fruit salad, yoghurt and a cup of orange juice. Croissants are also distributed with the breakfast. The flight attendant gladly gave me 2 croissants upon my request. Shortly after the meal service, flight attendants went around the cabin distributing drinks and coffee and tea followed the drinks service. The pork I opted for is very tasty, and flavourful especially the gravy it is soaked in.


Breakfast in Economy Class onboard Thai Airways A380


Service is excellent onboard Thai Airways A380 Economy Class cabin. The service started as soon as I stepped onboard the aircraft to be welcomed by the flight attendants with the traditional Thai hand gesture. Flight attendants were placed throughout the cabin during boarding guiding passengers to their seats. The flight attendants sprung into action as soon as the seatbelt signs were turned off to prepare for meals. The flight attendants were efficient in preparing the meal and in their meal service and which ensured that passengers get their food without having to wait too long. Service is always presented with a smile, that made flying with Thai Airways enjoyable. Flight attendants were seen patrolling the cabin constantly to answer to requests from passengers and to clear away trash. Meal trays were collected efficiently after passengers had their meals and flight attendants would return to passengers to check if they would like any drinks. Throughout the flight time, I was made to feel well-taken care off by the flight attendants.


This is my first time flying A380, the aircraft is very comfortable in the Economy Class. Legroom was fantastic and I did not feel cramp in my seat. The seat is comfortable and I had a good rest on this red-eye flight. The IFE onboard is very well organised, making scrolling through to select movies very easy. The IFE is well stocked with movies and games that kept me entertained when I was not sleeping. Service is very good onboard with flight attendants displaying the warm hospitality that the Thais are renowned for. Meals are very delicious and flavourful and the pork does not taste dry. I like the idea of giving out “Any Time Treats”, which ensured that passengers do not feel hungry despite in the middle of the night. I had an enjoyable time flying on Thai Airways A380 in the Economy Class cabin from Bangkok to Kansai.


Flying over the Sea of Japan

[Airline Review] – Thai Airways A350-900 (TG410) – Economy Class, SIN-BKK (17 May 18)


Thai Airways A350-900 that flew us from SIN to BKK

At the Airport

Thai Airways departs from Terminal 1 in Singapore Changi Airport. Their check-in counters are located on Row 5, located in the middle of the terminal. As with most airlines, Thai Airways offer internet check-in, which I highly recommend travellers to complete before heading to the airport. Not only will one be able to select the seats that one wants, it also cut short the time that one will stand in the queue. There is hardly a queue at the internet check-in counters, which I only spent 3 mins waiting for my turn. The “regular” check-in counter has a significantly longer queue. The ground staff handling our check-in is very friendly and efficient. Within mere minutes, our luggage is sitting on the conveyor belt heading for the aircraft. The staff also reminded us of the boarding timing and the gate number when she hands our boarding pass to us.


Thai Airways Check-in Counters are located in Singapore Airport Terminal 1


There is a counter dedicated for passengers who have done their check-in via internet

Thai Airways departs at gate C24, which is towards the end of the pier. As Singapore-Bangkok flight is always full, do go to the gate early for a secondary security check. By the time we arrived at the gate, most of the passengers have completed their secondary security checks and are waiting in the waiting area. Other than boarding by rows and class, Thai Airways also gave priority boarding for passengers travelling with elderly and children.

The Aircraft

The Cabin

Thai Airways flew this Singapore-Bangkok leg with their newest additions of the A350-900 fleet. The 289 seats Economy Class cabin is segregated into 2 sections, with the forward section accommodating 159 passengers and the rear section having 150 seats. The colour scheme of the seats in the Economy Class cabin on Thai Airways A350 has departed from the usual bright tones and is decked out in various earthy tones of brown with the familiar purple. Thai Airways A350 is equipped with mood lighting which the pilot will toggle depending on the time of the flight.


Thai Airways A350 Economy Class cabin

The Economy Class lavatory is rather sizable and looks clean thanks to the white colour furnishings and lighting. The wooden finishing on the cabinets adds a classy touch to the lavatory. The lavatory is well stocked with tissue and paper cups, however other than hand soap and perfume, there are no other amenities available. I like the sensor activated tap in the lavatory, which is both convenient and hygienic.

The Seat

Seats in Economy Class cabin on Thai Airways A350 are arranged in 3-3-3 configuration in 2 sections. Each seat has a 32″ pitch and measures 18″ wide. They are comfortable and the legroom is rather generous. At the time of boarding, pillows and headsets are already placed on each seat, however, the blankets are distributed prior to, taking off. As with most Economy Class seats, the tray tables are stowed at the back of the seat in front. These tray tables are bi-folded, which makes getting in and out pretty easy. The seat recline button is found on the right armrest. Each seat comes with a leg rest, which can be cumbersome for passengers who wanted to stow their hand carry underneath the seat in front of them. I tried using the leg rest but found they make sitting on the Economy Class seats to be uncomfortable. The seat pocket onboard Thai Airways A350 has only a single tier, which is rather small. With the seat pocket contents, there is hardly any excess room to put anything else other than passport and mobile phone. There is no lack of reading materials found in the seat pocket, other than the usual duty-free catalogue, there is also another catalogue – the OTOP Prestige shopping catalogue found in the seat pocket. The Thai Airways signature travel magazine – Sawasdee is also found in the seat pocket.

Thai Airways A350 Economy Class Cabin seats

Blankets are distributed once all passengers are seated prior to taking off

In-Flight Entertainment

Each Economy Class seat on board the Thai Airways A350 comes with a personal AVOD, which passengers can start watching movies or playing games the moment they board the aircraft. The system remains available throughout the flight till the passengers disembark. The 11″ touch-screen AVOD has a wide selection of movies, including the latest Hollywood blockbuster and Thai Movies, arranged in initiative menus that makes searching very easy. Other than movies, Thai Airways IFE comes packed with games, travel documentaries and popular American sitcoms. I also found the menu in the IFE. I find the touchscreen function to be rather responsive after all the A350-900 is still very new to the Thai Airways Fleet. Headsets are not noise-cancelling but do the job of delivering good sound quality to passengers. The IFE controller is stored under the AVOD screen. This new generation minimalist controller is easy to use and very responsive.


IFE system and controller


11″ AVOD touchscreen on board Thai Airways A350 Economy Class Cabin


Headsets are already made available in the seat when I boarded the aircraft