Pullman Kuala Lumpur City Centre is located in the heart of the shopping district of Bukit Bintang in the capital of Malaysia. The Pavilion Shopping Mall is located opposite the hotel, and also a gateway to the numerous shopping malls in the vicinity. The Petronas Twin Tower is a mere 10 mins walk from Pullman Kuala Lumpur City Centre. Chinatown is just a short monorail ride away from the hotel.
Pullman Kuala Lumpur City Centre has two buildings located next to each other. Most of the hotel rooms are located in the hotel building, while the 2-bedroom apartment suite we booked is located on the residence tower. The spacious 2-bedroom Apartment Suite in Pullman Kuala Lumpur City Centre has a total floor area of 97m², which seem significantly larger than most of the 2-bedroom apartments that I have stayed in.
The 2-bedroom apartment suite in Pullman Kuala Lumpur City Centre is a corner suite. Entering from the main door, a front porch for guests to put on their shoes is immediately in our sight. This area is furnished with a fairly large shoe cabinet which seems capable to store more than 10 pairs of shoes.
Further into the suite, separated by a wall, is where a small kitchen in the suite is located. The kitchen is fully equipped for guests to cook a simple meal and comes with simple cookeries as well as a full dining set for four persons. However, only two teaspoons are available in the suite, which seems a tad weird. There is a full-size fridge in the kitchen, perfect for guests to store some food items and drinks. Other kitchen equipment found in the 2-bedroom apartment suite is a microwave and an electric kettle. A bar counter segregates the kitchen from the rest of the areas in this suite.
Opposite the kitchen, a little after the front porch is where guests will find the dining room. The dining room is furnished with a wooden dining table with four chairs. This is a great place for guests in the room to gather, other than dine in the apartment suite. There is another cabinet placed by the wall next to the dining table, which we did not utilise.
Occupying the largest real estate property in the suite, tucked in the furthest corner from the main entrance is where guests would find the living room. The living room is furnished with a 3-seater couch and two single-seat armchairs by the side. There are a couple of small tables on each side of the couch furnished with table lamps. In the centre of these chairs is a fairly large coffee table. Behind the couch is a semi-circular large window, which gives guests a good view of the city.
Opposite the couch is where a large 49″ LED TV is placed onto the TV cabinet. The feature wall cabinet above the TV not only serves as decor for the room but also provides extra storage space for guests. The heavy use of wooden furnishing in the living room area, coupled with the use of warm yellow lights makes this area feel very cosy.
Tucked in the furthest corner from the main entrance to the 2-bedroom suite at Pullman Kuala Lumpur City Centre is a small work desk. The work desk pretty standard which one would find in most hotels, comprising of two tables, which provides ample workspace for the apartment’s occupants. The hotel has cable internet access, which might provide fast internet complimentary internet access. I find the wifi in the suite to be very sluggish when I connected my phone to it.
I like the way the hotel place the living room, which is between the two bedrooms, serves not only as a focal point but a very good gathering space for occupants of this 2-bedroom apartment suite.
The master bedroom in the 2-bedroom apartment suite at Pullman Kuala Lumpur City Centre is found next to the kitchen. The squarish master bedroom feels a tad smaller compared to the second bedroom. At the centre of the master bedroom are the king size bed and a couple of bedside tables on each side of the bed. The use of yellow lighting in the master bedroom gives it a cosy feel. I find the sleep quality on the king bed to be good, however, the pillows are too soft (and gave me neck sore the next day) for my liking. The Pullman Kuala Lumpur City Centre does not provide a pillow menu for guests. Air conditioning in the master bedroom is rather bad. I had turned the temperature to the lowest, but still, find it warm.
The storage space in the master bedroom is not fantastic. There are two wardrobe space and a cabinet below where a 32″ LED TV is mounted. The wardrobe beside the TV only allows guests to hang their clothes. The hotel managed to squeeze an ironing board and the iron inside this wardrobe, which takes up space in the already limited spaced wardrobe. The other wardrobe is found opposite the entrance to the bedroom, which has only shelves for guests to store clothes folded. However, I would think twice about putting my clothes here as I am not too sure when this wardrobe was being cleaned. There are some more cabinets below the TV which only allows guests to store small items and perhaps their shopping. The only power outlet in the master bedroom is found in the ledge below the TV. There is no in-room safe found in the master bedroom.
The second bedroom is located opposite the kitchen in this 2-bedroom apartment suite at Pullman Kuala Lumpur City Centre. Unlike the master bedroom, the second bedroom has an elongated space. The second bedroom is furnished with 2 twin beds each with a side table. There is only a small window in the second bedroom.
There is more wardrobe space in the second bedroom compared to the master bedroom, which goes to show the lack of thought by the interior designers of the hotel. It is also weird that the only in-room safe in the entire suite is found in the second bedroom. There are more wardrobe space as well as storage space in the second bedroom, allowing its occupants to store more clothing and items compared to the master bedroom. Similar to the master bedroom, a 32″ LED TV is placed on the cabinet opposite the bed.
There are two bathrooms in the 2-bedroom apartment suite at Pullman Kuala Lumpur City Centre. Both bathrooms are located in each bedroom.
The master bathroom comes equipped with a bathtub and a walk-in shower stall. The bathtub is of a decent size, sufficient for guests for a good soak. Guests can opt to shower in the bathtub or utilise the walk-in shower stall. The walk-in shower stall is equipped with a massaging function shower head.
At the centre of the master bathroom and also the first thing that one would see upon entering it from the master bedroom is the sink area. The master bathroom is equipped with a single sink and the marble countertop has sufficient space for one to put their additional toiletries on. There are cabinets above the sink that provides more storage space for guests. The hotel provides good quality bath amenities. Additional bathroom amenities such as toothbrushes, shavers, are found in this cabinet. However, the hotel does not provide glasses or mugs in both the bathrooms. Beside the sink and next to the walk-in shower is where the toilet is located.
Similar to the master bathroom, the second bathroom is located inside the second bedroom. Compared to the master bathroom, the second bathroom is smaller. The second bathroom is furnished with a bathtub, which is the same size as that found in the master bathroom. The bathtub in this bathroom also functions as a shower area as a walk-in shower stall is absent in this bathroom. There is an also a single sink countertop in this bathroom, however, this is smaller than that found in the master bathroom. The toilet in the second bathroom is found next to the sink area.
The suite screams of the need for a major renovation. The suite that I was assigned comes with fixtures that are broken and air-conditioning that is not functioning well.
Breakfast for guests staying in the 2-bedroom apartment suite is served at the Living Space, which caters to guests staying in the resident tower. The restaurant is located on the 10th floor in the building and is next to the swimming pool. One would find a good mix of local as well as western options for breakfast. The egg station is located outside the main restaurant area. The food is quite good and sufficient to fill one’s stomach. A small part of the menu for breakfast varies from day to day.
The swimming pool at Pullman Kuala Lumpur City Centre is located on level 10 of the hotel. The single swimming pool is separated into three parts, with a small shallower area catering for children and a large, deeper area for adults to do some decent laps in it.
A smaller round pool between the children and the adult pool is where one can find the jacuzzi pool.
There is a small gym located on the 10th floor of Pullman Kuala Lumpur City Centre. Access to the gym is via the keycard to the room. The gym comprises two areas, one area for guests to do their yoga pilates. An area further into the gym area is equipped with some gym machines such as treadmills and weight machines that guests can do some simple work out. The gym in Pullman Kuala Lumpur City Centre is quite simply equipped.
The hotel has a Children’s Club located next to the gym, which is essentially a huge play area for children and young adults. The children’s club has an indoor playground as well as some computer for LAN gaming and console games such as Xbox and PS to keep children entertained during their stay at the hotel. There is even a movie screen area where guests can borrow movies from the manned counter to watch with their friends or children.
Service rendered in Pullman Kuala Lumpur City Centre is generally good. Staffs are welcoming at the point of check-in. There are even staffs at the reception area that are deployed to assist guests in check-in and check-out. The porters at the main door to the hotel are very friendly and would always be there to open doors for guests. I called the housekeeping to request for additional bath amenities and my requests were met with speed and efficiency. The amenities that I requested for were delivered to my suite within minutes of hanging up the phone. The staffs at Living Space where breakfast for residence guests is served are very friendly. The lady at the front of the house was always seen with a smile and promptly brought us to our table. Plates were cleared promptly by the staff in the restaurant and food was constantly topped up during the first day when I headed the Living Space for breakfast, However, there seems to be a lack of staff around the Living Space on the second day. This has resulted in plates not cleared and food not topped up.
Pullman Kuala Lumpur City Centre is very well located with tons of shopping around the hotel. The suite I was assigned is very spacious and is well equipped even for a long-term stay. The suite seems dated and fixtures are falling apart. The sleep quality on the bed is decent, but the pillow is too soft for my liking. Service is generally quite good in the hotel where staffs can generally be spotted smiling whenever guests walk past.