[Accomodation Review] W Hotel Sentosa (Marvellous Suite), Singapore (4 – 7 Nov 21)

November 14, 2021 / kktong76 / Leave a comment

The Location

W Hotel Singapore sits on the eastern end of Sentosa island, on the prestigious address of Sentosa Cove. This part of the island used to be out of bounds to non-residences when it was initially built. With the removal of this restriction, Sentosa Cove is a perfect place to give Singaporeans, who have been cooped up in the country due to the pandemic, an out-of-country feel. Despite the isolation, the numerous restaurants, a supermarket and a 24-hour convenience store mean staycationers do not have to leave Sentosa Cove to get their essentials. In addition, W Hotel Singapore provides a regular shuttle service between the Hotel and the nearest shopping mall on mainland Singapore for those of us who want to have more dining and shopping options.

The Marvellous Suite

This is my third time staying at W Hotel Singapore and my second time staying in the Marvellous Suite. I like the Glowing Jungle themed design throughout the Hotel, giving the Hotel a quirky personality. W Hotel Singapore does not appear to be your standard run of the mill luxury hotel. The purple floral theme plus the use of dark coloured LED light funks up the Hotel. The design language is also present in the spacious 80m²one-bedroom Marvellous Suite that I checked into.

The floral theme is very pronounced in the entire Hotel.

First Impressions – Entryway

The earthy theme from the entryway gave a sense of familiarity to the suite, transporting me back to three years ago when I first stayed in the Marvellous Suite. It is here where the floral motifs start to populate the entire suite subtly. The absence of furniture makes the entryway feel bare, but this clean furnishing allows me to peek further into the suite to fuel what the Marvellous Suite has to offer. The minibar area is placed by the entryway, well hidden amongst the cabinetry, easily missed when not exploring the suite. I thought hiding away the minibar would remove the clutter that this area would otherwise present. Instead, opening the cabinetry at the minibar reveals shelves where a Nespresso machine and a kettle, along with the ever overpriced drinks and snacks, sit to entice impulse buying to the suite occupants.

The main entrance to the Marvellous Suite at W Hotel Singapore

Minibar is very well stocked with overpriced drinks and snacks

Emergency Relive Room – Powder Room

A door right by the main entrance reveals the powder room, which houses a toilet and a sink, great for guests to relive themselves before heading out. This powder room also doubles as an emergency room should the other guest occupy the main bathroom. The inclusion of this powder room also provides convenience for me to top up water for the Nespresso machine and the kettle. In non-pandemic times, where we can host guests, the powder room allows our guests to relieve themselves without needing to bash through the bedroom to gain access to the toilet in the bathroom.

The powder room has a floral design and feels classy.

Hang Out – Living Room

Compared to the Marvellous Suite that I stayed in three years ago, this Marvellous Suite that I was assigned has a “same same but different” feel. The general layout and the furnishings are the same compared to the other suite from my previous stay. Even the purple floral-themed decor that dominated both suites are present. The view is different. Previously I was treated to a Marina view, which feels liberating. This suite gave me the view of a wall, which felt a little claustrophobic. There is also an addition of a black foam armchair in the living room. Although I am not a fan of an empty living room, other than serving the practical purpose of providing additional sitting space, this armchair somehow makes the living room feel lively.

Consistent with the design theme at W Hotel, the living room is dotted with floral motives that do not feel too cheesy.

The purple floral theme makes the living room feels comfortable and relaxing.

I spent most of my time lazing on the white curved shaped leather couch in the living room in the Marvellous Suite, binge-watching programs from local and international channels on the 40″LED TV mounted on the wall. The low height of the coffee table makes lying on the couch watching TV easier. W Hotel Singapore fitted Bose sound system as part of the entertainment suite, giving me a near cinema feel while watching movies in the living room. Unfortunately, the light controls in the living room of the Marvellous Suite cannot be dimmed (there is only on and off) despite having a “dim lighting” control. It would be perfect if the lighting controls allowed me to turn on the purple LED above the TV.

The comfortable white leathered couch in the living room of the Marvellous Suite

The curve-shaped couch is very comfortable to lie on while watching TV

I also spent a reasonable amount of time at the work desk catching up on my studies. I like the spaciousness of the work desk, which allow me to spread out my stuff while studying. The wifi in the Marvellous Suite is excellent, which will enable me to attend online classes without any problems. I particularly like the study lamp as it can charge my phone and air pods wirelessly at its base. However, the chair at the study table feels a tad uncomfortable.

The Elongated study desk in the Marvellous Suite at W Hotel Singapore makes working on it a breeze

The Snooze Affair – The Bedroom

The design language throughout the Marvellous Suite is very coherent. The floral theme gives a soft and comfortable feel to the bedroom. The sleep quality on the king bed is superb, giving me excellent sleep quality night after night. W Hotel Singapore has an extensive pillow menu. The few hotels in Singapore offer buckwheat pillows in this pillow menu (sleeping on soft pillows gives me neck issues and headaches). I like how W Hotel Singapore placed the TV console, housing yet another 40″ LED TV with the same entertainment options as the TV in the living room, off-centre, giving me unobstructed views of the Marina whilst lying on the conformable bed. The Egg-shaped hanging chair is someone you don’t see in many hotels. I find the storage space on the side tables is limited; after placing my charging station, there is hardly any space to put anything else.

I had an excellent sleep on the king bed in the bedroom.

The placement of the TV gave me an unobstructed view of the Marina from the bed.

This egg-shaped swing in the bedroom is surprisingly comfortable

Instead of your usual closet, W Hotel Singapore installed a walk-in closet in the bedroom. Although not occupying a lot of the real estate in the suite, the space in the walk-in closet feels sufficient, elevating the prestigiousness of the suite. The three-tier drawer (essentially, only two drawers can be used) houses an in-room safe and provides additional storage for nick-nacks. W Hotel is one of the very few hotels in Singapore that is generous with allocating hangars in the closet. W Hoel is the first Hotel in Singapore that I find the hangars situation to be sufficient (I wish more hotels in Singapore be like W Hotel that doesn’t skimp on hangars).

Drawers that I used to put away smaller clothing items

Soaking Up with a View – Bathroom

One of the selling points in the Marvellous Suite at W hotel Singapore is its white marble bathroom. The bathroom feels very spacious due to the empty spaces and partly due to the two floor to ceiling window panels in front of the jacuzzi bathtub. I thought this would be a perfect place to enjoy bubbly moments if not for the untinted window panels, which lacks privacy. However, I was still able to enjoy the bathtub (with the blinds down) while getting entertained by the 26″ LED mirror TV (aptly named by W Hotel Singapore) that hangs from the ceiling. There is remote control by the bathtub, but weirdly this remote control only turns on the TV. This TV is linked to the TV in the bedroom and mirrors whatever channel on that TV. No wonder W Hotel Singapore calls this a mirror TV.

The TV in the bathroom faces the jacuzzi tub

Many suites in hotels have dual vanity sinks, and this is no exception in W Hotel Singapore. What is different is there are tons of countertop space in the sandstone coloured vanity area. There are your standard hotel provisions in the toiletries department. But I thought W Hotel Singapore went one step further to cater for their guests truly. Besides the common showering, dental and vanity amenities, W Hotel Singapore is perhaps the only Hotel that provides face wash and lint roller for their guests. The Hotel has recently changed its toiletries to Momo. I thought the bottling of these amenities looked cheap at first glance, but as I was using the toiletries, I realised these bottles could be recycled as travel-sized toiletries when borders reopen—what an ingenious way to care for the earth. I also found that the amenities provided by W Hotel Singapore are of excellent quality. Take the loofa, for example, which is not too rough, unlike those offered by some other hotels in Singapore.

Dual vanity sinks that have loads of countertop space

W Hotel Singapore is one of the very few hotels that provide fac

W Hotel Singapore provides a great range of amenities that are not commonly seen in other hotels.

One unique feature of the walk-in shower in the Marvellous Suite is that it comes fitted with body shower spray on top of the rain and regular showerheads, which is not common in hotels in Singapore. As a result, the showerheads are under tremendous pressure. In addition, the ledges built into the shower area gives me tons of space to place toiletries. I also like the spaciousness of the walk-in shower, which provides me with sufficient space to turn on the rain shower, especially in the cold mornings.

The Chill Factor – The L-Shaped Balcony

The balcony was one of my favourite parts of the Marvellous Suite from my prior experience three years ago. The L-shaped balcony wraps around the suite gave us an excellent view of the pool and the Marina. Unfortunately, the same cannot be said of the balcony in the suite that I was assigned this time round. Though this suite still has a spacious L-shaped balcony, I only utilise half of the balcony this time around. The side of the balcony from the living room faced a wall, where the day bed is located. This part of the balcony seems to have issues with privacy where I can see into my neighbour’s room (this is also another reason I minimise the usage of this part of the balcony). Fortunately, the other half of the balcony from the bedroom side faces the Marina and have a pretty good view. The sea breeze from this part of the balcony made hanging out here so comfortable that I attended my online lessons from the balcony.

The balcony from the bedroom of the Marvellous Suit

Service

The service at W Hotel Singapore is nothing short of excellence. Dennis warmly welcomed me during check-in, who answered my many questions on the availability of facilities around the Hotel and the booking of these facilities for usage and at the same time processed my check-in. Dennis demonstrated excellent product knowledge of the W Hotel and the Marvellous Suite that I booked for the three-night staycation with W Hotel. My check-out was processed by Syaza, who did her job with much efficiency. During check-out, Syaza enquired about my stay at W Hotel. I did make some comments on the privacy issue with the bathroom windows and my displeasure with the view of the suite that I was assigned. I noticed Syaza jotting down notes on my comments. I was pleasantly surprised to have received an email from the guest services manager at W Hotel Singapore acknowledging my remarks. I am astonished that Syaza followed through with the comments and forwarded them to the management for review.

When I was busy with the check-out process, my friend, sitting in the lobby waiting for me to complete the check-out process, was approached by one staff who checked to ensure that my friend was being served. Again, this gesture is characteristic of a customer-centric establishment, with this culture deeply ingrained into the staff.

The Whatever/Whenever line is one of the services I used to coordinate housekeeping and book facilities. The line is always well manned, and I did not have to wait for too long before a staff member picked up the call, and my requests were always promptly attended to. The Whatever/whenever line staff showed excellent product knowledge, and I always got answers to my numerous questions.

As this staycation coincides with my friend’s birthday, I requested a birthday cake from the Hotel. However, the associate I communicated with offered to decorate the suite to surprise my friend instead of just providing a cake. My friend was surprised to have discovered the birthday decoration by W Hotel. This gesture reinforced the customer-centric culture in W Hotel.

Facilities at W Hotel Singapore

WET Pool

The swimming pool at W Hotel Singapore is one of the largest and most excellent free form swimming pools amongst the hotels that I have stayed in Singapore. There are plenty of sun deck chairs, and even during this pandemic, the WET pool can accommodate up to 50 guests at the swimming pool at any one time. The absence of tree canopies allowed us to bake ourselves under the sun. The WET Pool has a slide at one end, adding to the fun factor at the pool. W Hotel also caters to young swimmers with its sizeable wadding pool. There is a corner within the main pool with jacuzzi facilities where we had much fun relaxing to the powerful jets at the jacuzzi area. There used to be floats around in the WET pool. However, due to the pandemic, much of these items have been removed. The WET pool operates 24 hours, which the heater for the pool was turned on at night. Guests are to register for a 2-hour slot in the day from 9 am to 7 pm. But bookings are not required after 7 pm.

There are lots of sundeck chairs at the WET Pool

FIT Gym

The FIT gym on W Hotel Singapore is one of the largest hotel operating gyms in Singapore. The size of the FIT gym is comparable to the fee-paying gym that I frequent. There are machines and equipment in the gym where I had a great workout. I particularly like the lighting at night, which makes working out fun. I used the RPM machine that comes with workout programs at intervals of 1 min, making working out a 40 mins programme past like a breeze. I also used the weights machines, where the FIT gym is very well equipped with devices that work out every major muscle group. There is even a vibration workout machine, which is not common even for commercial gyms.

AWAY Spa

The AWAY Spa is the in-house Spa at W Hotel Singapore, which offers spa packages to guests who are in need of a good massage to relax their tired bodies. Guests at W Hotel Singapore can use the facilities at the AWAY Spa for free without the need to purchase spa packages. The AWAY Spa has very good facilities like a whirlpool and tranquillity pool with powerful jacuzzi jets that help relax. I also used the infrared sauna and steam room at the AWA Spa. Guests wanting to use these facilities have to book a slot in advancHotelthe Hotel allows ten pax to use these facilities as social distancing measures due to the pandemic.

Overall

I had a great stay in the Marvellous Suite at W Hotel Singapore. The suite is very comfortable and spacious, and the sleep quality on the king bed is excellent. Although I was not too fond of the view from the suite’s living room, the view of the Marina from the bedroom and the bathroom is exceptional. During my stay, the service I received from the staff at the carpark entrance managing Trace Together check-in to the team at the reception and even the housekeeping staff were all incredible. My friend and I even wanted to go back to W Hotel after we checked out as though we were under a hex by W Hotel. However, the charm of the suite and the staff made us want to go bacHotelthe Hotel to experience another type of suite. I would certainly be back at W Hotel and highly recommend W Hotel Singapore to my friends.

[Accommodation Review] – W Hotel (Marvellous Suite), Sentosa, Singapore (18 – 21 May 19)

May 22, 2019May 24, 2019 / kktong76 / 1 Comment

Signage and Main Entrance to W Hotel Sentosa Cove

Location

Nested in the Eastern end of Sentosa Island, an island to the south of Singapore Mainland, W Hotel Sentosa Cove is a tad inconvenient to get to compared to the rest of the hotels on Sentosa Island. In fact, it is the most secluded hotel on Sentosa island. However, W Hotel Sentosa Cove provides regular shuttle service to other parts of Sentosa Island as well as mainland Singapore. There are numerous restaurants next to the hotel as well as two supermarkets and a 24-hour convenient store near the hotel.

Check-in counters at the lobby of W Hotel Sentosa Cove

Classy corridor in the hotel

Stylist staircase at the lobby

The lobby is cosy and comfortable

The Suite

I checked into the Marvellous Suite, measuring an expansive 80m². The suite has several main parts: The Living Room, the Bedroom and the Bathroom as well as a huge balcony.

Living Room

Opening the main door to the Marvellous Suite in W Hotel Sentosa Cove, a short walkway leads guests into the living room. On the right of the walkway in the Marvellous Suite is where the mini bar area is located. The mini bar is designed to conceal inside the cabinets. Opening the panels, the top shelf is where one finds a Nespresso Machine, electric kettle and some snacks. Below the shelf is a cabinet where a small fridge is hidden. All mini bar items less the coffee and tea are chargeable. W Hotel Sentosa provides sufficient bottled water, thoughtfully placed throughout the suite for guests to hydrate.

The walkway into the suite

Mini bar in the suite conceal in the cabinets

Mini bar area

Fridge in the bottom cabinet

Top shelf of the mini bar area

Snacks are found on the side cabinet

The living room is located at the end of the short walkway into the suite. Decorated with purple flower motives, the living room is a both chic and a practical place for guests to hang out. The main part of the living room in the Marvellous Suite in W Hotel Sentosa Cove is furnished with a large curve beige coloured leather sofa, which sits several guests comfortably. There are also two chrome stools on either side of the sofa with an ankle height large coffee table in the centre. Further in one corner of the living room, near to the door to the balcony hangs two cage theme light, which further adds sophistication to the decor of the living room. The living room looks cosy, thanks to the clever usage of soft lightings. Opposite the sofa is a large 40″ LED TV mounted on the wall with numerous channels, international and local, keeping guests in staying in the Marvellous Suite entertained. There are also some drawers by the wall where the TV is mounted for guests to store small items.

The living room is located at the end of the walkway from the entrance to the suite

A large curved shaped sofa in the living room with chrome stools and a coffee table

Opposite the living room is a 40″ LED TV

40″ LED TV mounted on the wall in the living room

I like the electronically controlled curtains

Connectivity panel beside the TV in the living room

A fairly large work desk is also found tucked onto the wall next to the entrance to the bedroom in the living room of the suite. The work desk is a tad more simple in decor, creating space for guests who needs to work on the desk. Here is where staffs of W Hotel places four bottles of drinking water daily to keep guests hydrated.

Work desk in the living room of the Marvellous Suite at W Hotel Sentosa Cove

View of the entire living room with the work desk from the balcony

Bedroom

The entrance into the bedroom is located between the TV and the work desk. The bedroom is decked out in floor to ceiling glass panels, when the curtains are opened, provides views of the marina as well as the WET Pool. The moment I entered the bedroom, an egg-shaped hanging chair in the room caught my attention. This chair is comfortable to sit in and the placement of this chair is not obstructive in the bedroom. There is a small walk-in wardrobe located behind the door to the entrance to the bedroom. The space in the wardrobe is generous for guests to hang out their clothing, coupled with a three-tiered drawer, of which only two are usable, providing guests with ample space to store their clothing. The in-room safe is found in the top drawer, keeping valuables of guests safe while they are out of the hotel. Inside the walk-in wardrobe is where a cloth steamer (first time I saw one in a hotel) as well as iron and ironing board.

The egg-shaped hanging chair in the bedroom is the first thing that caught my eye.

The walk-in wardrobe in the bedroom

Drawers in the wardrobe

The centrepiece of the bedroom is the king bed, which is very comfortable to sleep in. However, I do find the standard pillows a tad too soft for my liking. W Hotel Sentosa Cove provides an extensive pillow menu for guests to choose to further enhance their rest on the bed. The wall feature on the headrest comes with several mood lighting, which screams chic in the decor of the bedroom. Beside the bed are two bedside tables which guests can place their lifestyle devices for charging. There is another 40″ LED TV in the bedroom. The placement of the TV in the bedroom of the Marvellous Suite is rather thoughtful. As the bed is facing the WET pool, the TV is placed in a way that guests are still able to watch TV on the bed, but not obstructing the view of the surrounding from the bed.

King bed in the bedroom of the Marvellous Suite in W Hotel Sentosa Cove

Mood lighting in the bedroom

The TV is placed in the bedroom without obstructing the view of the surrounding

Pillow menu

Bathroom

The Marvellous Suites in W Hotel Sentosa Cove are equipped with one and a half bathrooms. There is a toilet by the entrance to the suite, where guests of occupants can utilise without going into the main bathroom located in the bedroom. This toilet has a toilet bowl and a sink. Despite being an annexed toilet, the decor in the toilet is rather chic.

Chic guest toilet

The main bathroom is another centrepiece in the entire suite. The bathroom, located inside the bedroom is very spacious. The first thing that caught my attention entering the bathroom is the large jacuzzi tub placed one corner of the bathroom. With large ceiling to floor glass panels and blinds that can be drawn for privacy, the bathtub is placed with a view of the WET Pool. There is a small ledge mounted on the wall where guests can place small items on. The bathtub is also placed with a view of a 26″ TV hanging from the ceiling of the bathroom.

Large Jacuzzi tub in the bathroom

Guests can watch the TV in the bathroom while soaking in the bathtub

Bathtub overlooking the WET Pool in the Marvellous Suite in W Hotel Sentosa Cove

Ledge by the side of the bathtub with shower amenities

The bathroom has two sinks, which provided convenience for both guests in the suite to use without the need to fight over who uses the sink first. The spacious sink has ample storage space for guests to place their toiletries. W Hotel provides quality Bliss bath amenities for hotel guests, and this is the only hotel that I have stayed so far that provides facial wash on top of the usual shampoo, conditioner and shower gel for guests. Guests staying in the suite rooms are provided with large size amenities.

Double sink in the bathroom of the Marvellous Suite. I like the design of the lighting on the mirror

W Hotel Sentosa Cove provides Bliss amenities for hotel guests

More amenities on the drawer below the sink

Next to the sink and behind the bathtub are two cubicles, sharing one glass panelled sliding door. On the left is the shower cubicle which not only has the standard rainshower head and a regular shower head, it is also equipped with a body shower head, which is rare in hotels. The shower cubicle is very spacious as well with ledges hidden behind the shower where guests can place their toiletries. The cubicle to the right is where the toilet is found in the bathroom.

Walk-in shower cubicle in the bathroom

There is a hidden shelf behind the shower heads

Spacious toilet in the bathroom

Balcony

There are two configurations of balconies for the Marvellous Suite in W Hotel Sentosa Cove. I called the hotel to state my preference for the larger L-shaped balcony (and was happy that this request was granted when I checked into the hotel). The L-shaped balcony, warped around the exterior of the entire suite from the living room to the bedroom, is spacious and provided me with excellent views of the marina as well as the signature WET pool in W Hotel Sentosa Cove. The balcony area next to the living room is furnished with a table and two cane chairs, with views of the marina, is a great place to relax and enjoy the tranquillity of the surroundings around W Hotel. The balcony area outside the bedroom, facing the WET Pool is decked with a day bed, which is also another great place to laze by watching hotel guests taking a dip in the pool. I highly recommend guests staying in the Marvellous Suite at W Hotel Sentosa to request for the L-shaped balcony.

Chairs and table furnished at the balcony area next to the living room with colour changing LED lighting

The entire balcony wraps around the exterior of the suite

Day Bed in the balcony area outside the bedroom

View of the marina from the balcony

View of the WET Pool from the balcony

WET Pool

The centrepiece of W Hotel Sentosa Cove would have to be the free-form WET Pool. The pool is large enough to accommodate numerous guests to have fun in as well as guests who want to get a decent swim in. There are several floats in the 24-hour heated pool for guests to have fun in. At the sides of the pool is numerous jacuzzi area where guests can soak in if they choose not to swim. The placement of the sundeck chairs is excellent in that it provided direct access to the pool. W Hotel recently upgraded the pool facilities to include a tube slide which added more fun for the guests. I tried out the slide and found it to be rather exhilarating. There is a pool bar at the end of the pool for guests to chill out in the water. On top of that, guests can order poolside food from the staffs who are seen patrolling regularly around the pool in the day time to serve guests.

WET Pool in the evening

View of the WET Pool in the day

Hotel guests enjoying in the WET Pool

FIT

The FIT is the in-house gym in W Hotel Sentosa Cove is located on level 1, opposite the in-house AWAY Spa. FIT is one of the biggest I have seen in hotels and is well equipped with work-out machines, treadmills and stationary bikes, capable of ensuring guests having a great workout.

Gym in W Hotel Sentosa Cove

The gym is well equipped with machines that allow guests to have a great workout.

AWAY Spa

Opposite the gym is the in-house spa facility – AWAY Spa. This is where guests can get massage treatment. Hotel guests have complimentary usage of the facilities inside the AWAY Spa without having to purchase spa treatment from the hotel. Other than the usual sauna and steam room, the AWAY Spa is equipped with whirlpools and jacuzzi tubs for guests to use.

Lounge area at the AWAY Spa

Shower facilities inside AWAY Spa

Sauna in the AWAY Spa

Steam room in the AWAY Spa

One of the treatment rooms in AWAY Spa

Whirlpool inside AWAY Spa

Jacuzzi in AWAY Spa

Service

The service at W Hotel Sentosa Cove has improved tremendously since my last stay at the hotel six years ago (read about it here). This time around the service that I received throughout my entire stay was top notch, every staff that I met was very friendly and were always wear a smile on their faces. Vijay, the duty manager was the first person I met was during check-in. I was initially unhappy about the level of the suite that I was assigned to. Vijay quickly sprung into action and check if there is another suite with a higher level that he could check me in. However, due to the hotel running full capacity, there was no other suite available. Vijay patiently listened to my concerns spent time to address my concerns and assured me the suite was one of the best in the hotel. Indeed the suite that I was assigned too was one of the best in the hotel, with great views of both the marina and the pool. My initial concern was unfounded.

Dora, the staff at the reception made me feel welcome as well. As I was heading out to mainland Singapore, I requested for complimentary parking tickets. I initially requested for one ticket. Dora took the initiative to present me with two tickets instead, stating that in case I needed another ticket, I would not have to approach the reception again. Dora ‘s action indicated that she put herself in the guests’ shoes and suggested actions that would remove any inconveniences for the guests. After passing me the tickets, Dora even checked if there are any other concerns that she can help me to resolve. Dora was very forthcoming in her assistance and appeared to be ready to help guests.

The complimentary birthday cake by W Hotel Sentosa Cove. It even comes with three helium-filled balloons.

One team of unsung heroes in W Hotel Sentosa Cove was the housekeeping staffs. They always keep the rooms clean and tidy every day for guests to enjoy their stay and they did this with the limited time given. My suite was always clean and tidy in all corners, all amenities restocked every day after housekeeping. One of the housekeeping staff who tidied the Marvellous Suite that I stayed in is Alfiane. We met Alfiane a few times along the corridor and every time she was always wearing a smile (despite her work was tough) and was always greeting us. During day three of our stay, we returned to the suite early and found Alfiane was about to finish cleaning the suite. Alfiane spotted us and apologised for making us wait (despite not having to do that). She even asked if we needed any additional amenities. We approached Alfiane a few times while she was working on other rooms to request for additional amenities, Alfiane would always put down her work and attended to our requests. Other than Alfiane, we were greeted by smiling housekeeping staffs who brought the things that we request such as additional pillows, towels, bath amenities, ice buckets.

I called the Whatever/Whenever line several times to request for items. One of the staff at the Whatever/Whenever line was Charlene. Charlene listened to my requests and ensured that my requests were being fulfilled. There was a time that I called and hung up as the phone was not answered after a while. I received a call back in the suite moments later, it was Charlene on the other line and the first thing she did was to apologise for making me wait too long. I was surprised Charlene would call back to check if there is anything she could help me with.

The staffs (unfortunately I did not manage to get their names) at the WET Pool were always smiling and diligently go about doing their jobs. I saw them walking around the pool to remove any rubbish on the floor and on the tables to ensure guests using the pool have a clean surrounding. I spotted occasions where the staffs actively help guests look for empty chairs by the pool and even moved some bean bags for guests to sit on when they couldn’t find any empty seats for the guests. The staff manning the slide was always seen wearing a smile despite the hot day.

The staffs at the main entrance to W Hotel Sentosa Cove were fantastic too. A few times I was heading out to the nearby eateries for food when these staffs saw me coming, they quickly rushed to open the door before I could do it myself. They were observant and swift in their actions. They welcomed me back to the hotel every time I walked past them.

Overall

My stay in the Marvellous Suite at W Hotel Sentosa Cove was indeed marvellous. The suite was spacious, comfortable and cosy. The decor of the suite is unique and practical. I had great nights of sleep on the King bed and the bathroom was stunning. The balcony in the suite provided with great views of both the marina and the WET Pool and is a great place to chill. This is my second time staying at W Hotel Sentosa Cove, the greatest change I saw was the service. Everyone in the hotel was always smiling and seem to be eager to ensure that guests had a great stay with W Hotel Sentosa Cove. Staff were attentive to guests and made me feel welcome. It is people like Vijay, Dora, Alfiane, Charlene and many more that I met during my stay that makes the stay in the hotel enjoyable. The service we received makes us want to come back to the hotel to try out other types of rooms.

[Accommodation Review] – W Hotel Sentosa (Fabulous Room), Sentosa Cove, Singapore (16 – 17 Jun 13)

August 3, 2014August 19, 2020 / kktong76 / Leave a comment

Location

The hotel is located in Sentosa Cove on Sentosa Island, and island south of Singapore. There are lots of upscale eateries around the hotel, however as it is located in one secluded corner of Sentosa and away from Mainland Singapore. This means that one will have to take a shuttle bus towards the Mainland to get to everywhere in Singapore. It is also far from some of the attractions on Sentosa Island such as the theme parks, the casino and the beach area. Bus connection is available but the frequency of connecting buses are spaced apart, making W Hotel rather inconvenient. The saving grace is that there are several eateries located near the hotel, however, the pricing of these restaurants are on the mid to high side.

The Room

I have been around Sentosa Cove a few times and was impressed by the facet of this hotel. the time came finally for me to try out this hotel that positioned itself to be unconventional and hip. I headed to the room after collecting our key card. The corridor of the hotel to our room was tastefully done, with chandeliers hanging along the corridor. The corridor was dark-coloured themed, but not to the sleazy extent. It looked chic and contemporary.

The facade of the hotel

View of the hotel from my balcony at night

Balcony

The door to the room was rather unique and unlike the conventional doors found in most hotels, certainly hip and fun. The room was large (I got a fabulous room) and came with a balcony. The Balcony overlooked the huge swimming pool and the sea afar. The balcony was large enough for 4 to 6 people standing, sitting around comfortably. There is a couch for 2 and a couple of chairs with a table meant for people to laze the day away or to hang out at night.

View of the pool at night from my balcony

Bathroom

The design, fixtures in the room is well designed and fun to use. The bathroom is large, with a large tub and 2 cubicles. left is the walk-in shower, with both rain shower and the regular shower head and the other cubicle is the toilet bowl. The 2 cubicles share the same door, which slides to the side that one is using, leaving the other cubicle exposed. The sink area is large and functional. There is a glass panel with sliding panels that can be opened to look into the room and the TV inside the room. There are speakers that tap from the TV inside the bathroom, certainly meant for people to watch TV while soaking in the tub. This is the first hotel that provides facial wash. A rather thoughtful gesture. And the toiletries provided are of high quality.

Bathing amenities

Walk-in Shower

Huge bathtub

Sink area

Toilet Bowl

Sleeping Area

The room has a wardrobe, an armchair by the side of the bed and a king-sized bed. The feature in the room is quite hip, with a switch that has a few combinations of lighting themes to create a certain mood. The minibar cabinet was uniquely designed. The room fixtures are designed for one to hide the stuff that is not in use. There is even a box with chargers for most mobile phone connectors for charging of mobile phones. A rather thoughtful feature. The bed was soft and comfortable and I certainly had a great night sleep on it. The overall design of the room is functional, fun and hip.

Wardrobe and in-room safe

Minibar area

The bed and the mood lighting

Swimming Pool

The centrepiece for the hotel gotta be the huge swimming pool. The free form pool is heated 24 hours and is a great place to soak in the sun and have some fun time. There are some floats around in the pool that guests can use for a fun time in the pool. There are also several Jacuzzi at the side of the pool for patrons to relax by.

Nice pool

Pool area

AWAY Spa

I headed for the AWAY Spa and was told by the friendly staff there that the facilities such as the Jacuzzi and the sauna is open to guests of the hotel for using. The facilities inside the AWAY spa is amazing and is rather high-tech. There are 2 pools, one is what they termed as a whirlpool and another larger pool with Jacuzzi, a waterfall and whirlpool feature in it. There is also a steam room and an infrared sauna. Absolutely enjoyable.

Massaging shower in the spa area

Jacuzzi

Gym

I hit the gym after breakfast the next day. The under-utilised gym was equipped with modern equipment and has the most of the machines that one would find in a regular gym. As I was the only one there, it felt exclusive. As I was mesmerised by the facilities in the AWAY spa, I went to use the facilities as well as shower again after my gym session.

Gym

Service

Check-in was fast with the staff was warm and welcoming, never stingy with a smile. When I made my reservation, I mentioned that I wanted a high floor room. However at check-in, I was assigned a room on the 3rd level (the lobby is on the 2nd level), so that is hardly a high floor for me. I got the staff to check if there are any higher floor rooms, and the staff found a room on the highest floor for us. I was delighted.

I went to the pool for a dip and as I was getting towels, surprising the staff at the poolside not only asked for my room number but my name as well. When I gave him my family name, he asked for my full name in a condescending attitude!! I raised this issue with the duty manager the next day and she was shocked to have learned of that. Other than educating her staff, there do not seem to be any gesture to make me feel the hotel is sorry for the incident.

Guests will be spoilt for choice for breakfast at the Kitchen Table. As the kitchen table was rather full, the hotel opened up the Skirt Restaurant opposite it for guests as well. Breakfast was tasty and the choices of local food is plentiful. As I was getting food at the kitchen table, this server knocked onto my head with his huge tray. Instead of apologizing, he looked at me and walked away as though it was my fault!! I met another staff who was equally rude at the kitchen table. As I was getting fruit, he tripped and fell onto me. Instead of checking if I was alright, he was more concerned about his fall and the watermelon that someone dropped onto the floor and walked away without showing any concern to the customer! These are not the way the hotel should train the staff and have left a very negative impression on me.

Overall

Overall the hotel as great hardware, only a handful of staffs provided good service and appear that most of the staff certainly need alot of training on the basics in the field of hospitality to be aligned with the positioning that the hotel is trying so hard to forge.