[Accomodation Review] W Hotel Sentosa (Marvellous Suite), Singapore (4 – 7 Nov 21)

The Location

W Hotel Singapore sits on the eastern end of Sentosa island, on the prestigious address of Sentosa Cove. This part of the island used to be out of bounds to non-residences when it was initially built. With the removal of this restriction, Sentosa Cove is a perfect place to give Singaporeans, who have been cooped up in the country due to the pandemic, an out-of-country feel. Despite the isolation, the numerous restaurants, a supermarket and a 24-hour convenience store mean staycationers do not have to leave Sentosa Cove to get their essentials. In addition, W Hotel Singapore provides a regular shuttle service between the Hotel and the nearest shopping mall on mainland Singapore for those of us who want to have more dining and shopping options.

W Hotel Singapore Facade

The Marvellous Suite

This is my third time staying at W Hotel Singapore and my second time staying in the Marvellous Suite. I like the Glowing Jungle themed design throughout the Hotel, giving the Hotel a quirky personality. W Hotel Singapore does not appear to be your standard run of the mill luxury hotel. The purple floral theme plus the use of dark coloured LED light funks up the Hotel. The design language is also present in the spacious 80m2 one-bedroom Marvellous Suite that I checked into.

The floral theme is very pronounced in the entire Hotel.

First Impressions – Entryway

The earthy theme from the entryway gave a sense of familiarity to the suite, transporting me back to three years ago when I first stayed in the Marvellous Suite. It is here where the floral motifs start to populate the entire suite subtly. The absence of furniture makes the entryway feel bare, but this clean furnishing allows me to peek further into the suite to fuel what the Marvellous Suite has to offer. The minibar area is placed by the entryway, well hidden amongst the cabinetry, easily missed when not exploring the suite. I thought hiding away the minibar would remove the clutter that this area would otherwise present. Instead, opening the cabinetry at the minibar reveals shelves where a Nespresso machine and a kettle, along with the ever overpriced drinks and snacks, sit to entice impulse buying to the suite occupants.

The main entrance to the Marvellous Suite at W Hotel Singapore

Emergency Relive Room – Powder Room

A door right by the main entrance reveals the powder room, which houses a toilet and a sink, great for guests to relive themselves before heading out. This powder room also doubles as an emergency room should the other guest occupy the main bathroom. The inclusion of this powder room also provides convenience for me to top up water for the Nespresso machine and the kettle. In non-pandemic times, where we can host guests, the powder room allows our guests to relieve themselves without needing to bash through the bedroom to gain access to the toilet in the bathroom.

The powder room has a floral design and feels classy.

Hang Out – Living Room

Compared to the Marvellous Suite that I stayed in three years ago, this Marvellous Suite that I was assigned has a “same same but different” feel. The general layout and the furnishings are the same compared to the other suite from my previous stay. Even the purple floral-themed decor that dominated both suites are present. The view is different. Previously I was treated to a Marina view, which feels liberating. This suite gave me the view of a wall, which felt a little claustrophobic. There is also an addition of a black foam armchair in the living room. Although I am not a fan of an empty living room, other than serving the practical purpose of providing additional sitting space, this armchair somehow makes the living room feel lively.

Consistent with the design theme at W Hotel, the living room is dotted with floral motives that do not feel too cheesy.

I spent most of my time lazing on the white curved shaped leather couch in the living room in the Marvellous Suite, binge-watching programs from local and international channels on the 40″LED TV mounted on the wall. The low height of the coffee table makes lying on the couch watching TV easier. W Hotel Singapore fitted Bose sound system as part of the entertainment suite, giving me a near cinema feel while watching movies in the living room. Unfortunately, the light controls in the living room of the Marvellous Suite cannot be dimmed (there is only on and off) despite having a “dim lighting” control. It would be perfect if the lighting controls allowed me to turn on the purple LED above the TV.

The comfortable white leathered couch in the living room of the Marvellous Suite

I also spent a reasonable amount of time at the work desk catching up on my studies. I like the spaciousness of the work desk, which allow me to spread out my stuff while studying. The wifi in the Marvellous Suite is excellent, which will enable me to attend online classes without any problems. I particularly like the study lamp as it can charge my phone and air pods wirelessly at its base. However, the chair at the study table feels a tad uncomfortable.

The Elongated study desk in the Marvellous Suite at W Hotel Singapore makes working on it a breeze

The Snooze Affair – The Bedroom

The design language throughout the Marvellous Suite is very coherent. The floral theme gives a soft and comfortable feel to the bedroom. The sleep quality on the king bed is superb, giving me excellent sleep quality night after night. W Hotel Singapore has an extensive pillow menu. The few hotels in Singapore offer buckwheat pillows in this pillow menu (sleeping on soft pillows gives me neck issues and headaches). I like how W Hotel Singapore placed the TV console, housing yet another 40″ LED TV with the same entertainment options as the TV in the living room, off-centre, giving me unobstructed views of the Marina whilst lying on the conformable bed. The Egg-shaped hanging chair is someone you don’t see in many hotels. I find the storage space on the side tables is limited; after placing my charging station, there is hardly any space to put anything else.

I had an excellent sleep on the king bed in the bedroom.
View of the bedroom

Instead of your usual closet, W Hotel Singapore installed a walk-in closet in the bedroom. Although not occupying a lot of the real estate in the suite, the space in the walk-in closet feels sufficient, elevating the prestigiousness of the suite. The three-tier drawer (essentially, only two drawers can be used) houses an in-room safe and provides additional storage for nick-nacks. W Hotel is one of the very few hotels in Singapore that is generous with allocating hangars in the closet. W Hoel is the first Hotel in Singapore that I find the hangars situation to be sufficient (I wish more hotels in Singapore be like W Hotel that doesn’t skimp on hangars).

The small walk-in closet in the bedroom

Soaking Up with a View – Bathroom

One of the selling points in the Marvellous Suite at W hotel Singapore is its white marble bathroom. The bathroom feels very spacious due to the empty spaces and partly due to the two floor to ceiling window panels in front of the jacuzzi bathtub. I thought this would be a perfect place to enjoy bubbly moments if not for the untinted window panels, which lacks privacy. However, I was still able to enjoy the bathtub (with the blinds down) while getting entertained by the 26″ LED mirror TV (aptly named by W Hotel Singapore) that hangs from the ceiling. There is remote control by the bathtub, but weirdly this remote control only turns on the TV. This TV is linked to the TV in the bedroom and mirrors whatever channel on that TV. No wonder W Hotel Singapore calls this a mirror TV.

The bathroom has fantastic views.
Bathroom from the bathtub

Many suites in hotels have dual vanity sinks, and this is no exception in W Hotel Singapore. What is different is there are tons of countertop space in the sandstone coloured vanity area. There are your standard hotel provisions in the toiletries department. But I thought W Hotel Singapore went one step further to cater for their guests truly. Besides the common showering, dental and vanity amenities, W Hotel Singapore is perhaps the only Hotel that provides face wash and lint roller for their guests. The Hotel has recently changed its toiletries to Momo. I thought the bottling of these amenities looked cheap at first glance, but as I was using the toiletries, I realised these bottles could be recycled as travel-sized toiletries when borders reopen—what an ingenious way to care for the earth. I also found that the amenities provided by W Hotel Singapore are of excellent quality. Take the loofa, for example, which is not too rough, unlike those offered by some other hotels in Singapore.

Dual vanity sinks that have loads of countertop space
W Hotel Singapore provides a great range of amenities that are not commonly seen in other hotels.

One unique feature of the walk-in shower in the Marvellous Suite is that it comes fitted with body shower spray on top of the rain and regular showerheads, which is not common in hotels in Singapore. As a result, the showerheads are under tremendous pressure. In addition, the ledges built into the shower area gives me tons of space to place toiletries. I also like the spaciousness of the walk-in shower, which provides me with sufficient space to turn on the rain shower, especially in the cold mornings.

The Chill Factor – The L-Shaped Balcony

The balcony was one of my favourite parts of the Marvellous Suite from my prior experience three years ago. The L-shaped balcony wraps around the suite gave us an excellent view of the pool and the Marina. Unfortunately, the same cannot be said of the balcony in the suite that I was assigned this time round. Though this suite still has a spacious L-shaped balcony, I only utilise half of the balcony this time around. The side of the balcony from the living room faced a wall, where the day bed is located. This part of the balcony seems to have issues with privacy where I can see into my neighbour’s room (this is also another reason I minimise the usage of this part of the balcony). Fortunately, the other half of the balcony from the bedroom side faces the Marina and have a pretty good view. The sea breeze from this part of the balcony made hanging out here so comfortable that I attended my online lessons from the balcony.

The balcony from the bedroom of the Marvellous Suit

Service

The service at W Hotel Singapore is nothing short of excellence. Dennis warmly welcomed me during check-in, who answered my many questions on the availability of facilities around the Hotel and the booking of these facilities for usage and at the same time processed my check-in. Dennis demonstrated excellent product knowledge of the W Hotel and the Marvellous Suite that I booked for the three-night staycation with W Hotel. My check-out was processed by Syaza, who did her job with much efficiency. During check-out, Syaza enquired about my stay at W Hotel. I did make some comments on the privacy issue with the bathroom windows and my displeasure with the view of the suite that I was assigned. I noticed Syaza jotting down notes on my comments. I was pleasantly surprised to have received an email from the guest services manager at W Hotel Singapore acknowledging my remarks. I am astonished that Syaza followed through with the comments and forwarded them to the management for review.

When I was busy with the check-out process, my friend, sitting in the lobby waiting for me to complete the check-out process, was approached by one staff who checked to ensure that my friend was being served. Again, this gesture is characteristic of a customer-centric establishment, with this culture deeply ingrained into the staff.

The Whatever/Whenever line is one of the services I used to coordinate housekeeping and book facilities. The line is always well manned, and I did not have to wait for too long before a staff member picked up the call, and my requests were always promptly attended to. The Whatever/whenever line staff showed excellent product knowledge, and I always got answers to my numerous questions.

As this staycation coincides with my friend’s birthday, I requested a birthday cake from the Hotel. However, the associate I communicated with offered to decorate the suite to surprise my friend instead of just providing a cake. My friend was surprised to have discovered the birthday decoration by W Hotel. This gesture reinforced the customer-centric culture in W Hotel.

Facilities at W Hotel Singapore

WET Pool

The swimming pool at W Hotel Singapore is one of the largest and most excellent free form swimming pools amongst the hotels that I have stayed in Singapore. There are plenty of sun deck chairs, and even during this pandemic, the WET pool can accommodate up to 50 guests at the swimming pool at any one time. The absence of tree canopies allowed us to bake ourselves under the sun. The WET Pool has a slide at one end, adding to the fun factor at the pool. W Hotel also caters to young swimmers with its sizeable wadding pool. There is a corner within the main pool with jacuzzi facilities where we had much fun relaxing to the powerful jets at the jacuzzi area. There used to be floats around in the WET pool. However, due to the pandemic, much of these items have been removed. The WET pool operates 24 hours, which the heater for the pool was turned on at night. Guests are to register for a 2-hour slot in the day from 9 am to 7 pm. But bookings are not required after 7 pm.

WET Pool opens 24 hours and is a heated pool

FIT Gym

The FIT gym on W Hotel Singapore is one of the largest hotel operating gyms in Singapore. The size of the FIT gym is comparable to the fee-paying gym that I frequent. There are machines and equipment in the gym where I had a great workout. I particularly like the lighting at night, which makes working out fun. I used the RPM machine that comes with workout programs at intervals of 1 min, making working out a 40 mins programme past like a breeze. I also used the weights machines, where the FIT gym is very well equipped with devices that work out every major muscle group. There is even a vibration workout machine, which is not common even for commercial gyms.

Entrance to FIT Gym

AWAY Spa

The AWAY Spa is the in-house Spa at W Hotel Singapore, which offers spa packages to guests who are in need of a good massage to relax their tired bodies. Guests at W Hotel Singapore can use the facilities at the AWAY Spa for free without the need to purchase spa packages. The AWAY Spa has very good facilities like a whirlpool and tranquillity pool with powerful jacuzzi jets that help relax. I also used the infrared sauna and steam room at the AWA Spa. Guests wanting to use these facilities have to book a slot in advancHotelthe Hotel allows ten pax to use these facilities as social distancing measures due to the pandemic.

Entrance to the AWAY Spa
Whirlpool in the AWAY Spa

Overall

I had a great stay in the Marvellous Suite at W Hotel Singapore. The suite is very comfortable and spacious, and the sleep quality on the king bed is excellent. Although I was not too fond of the view from the suite’s living room, the view of the Marina from the bedroom and the bathroom is exceptional. During my stay, the service I received from the staff at the carpark entrance managing Trace Together check-in to the team at the reception and even the housekeeping staff were all incredible. My friend and I even wanted to go back to W Hotel after we checked out as though we were under a hex by W Hotel. However, the charm of the suite and the staff made us want to go bacHotelthe Hotel to experience another type of suite. I would certainly be back at W Hotel and highly recommend W Hotel Singapore to my friends.

[Accommodation Review] – YotelAir Singapore Changi Airport (Premium Queen Cabin), Singapore (4 – 5 Sep 21)

Location

YotelAir is located on level 4 of Jewel at Singapore Changi Airport. This hotel primarily targets transiting passengers who have extended layover time. The location within Jewel gives its guests the convenience of assessing all the amenities within Jewel without leaving the shopping mall. There are tons of shopping options within Jewel, ranging from international food to clothing and even luxury items. In addition, there are some paid attractions at level 5 of Jewel and an indoor garden where transiting passengers can kill some time with. Then there is the famed indoor fountain in the heart of Jewel, where guests can enjoy complimentary light and sound shows at certain hours of the day.

Entrance to YotelAir Changi Airport
YotelAir Changi Airport is located in Jewel.
Reception (termed as Mission Control) in YotelAir Changi Airport

The Cabin

We checked into the Premium Queen Cabin (all the rooms are termed cabins), which is a little tight at 10m² of real estate space. However, the small space is sufficient for transiting passengers to catch a snooze, freshen up before catching their onward flight.

Sleeping Area

The cabin is tiny that I can see the entire cabin the moment I open the door. The cabin is only large enough to house two adults before feeling cramp. The cabin’s set-up is straightforward and only has the essentials sufficient for travellers who need a space to snooze before their onward flight. There are no windows in the cabin, but the clever use of mirrors and glass to partition between the bathroom and the sleeping area does not make me feel claustrophobic. The first item that comes into my sight is the Queen Bed, occupying most of the space inside the cabin. The unique feature of the bed is that it can be adjustable to an angle that suits its occupant’s preference. The bed is topped with a memory foam mattress and is very comfortable to sleep on. However, the pillows are a tad too soft for my liking. Even with the adjustable angle for the bed, I find it hard to find an optimal angle for me to sleep on. There is some storage area under the bed that seems to fit a 28″ luggage.

The queen bed in the cabin occupies a good amount of space in the cabin

There is a large LED TV mounted onto the wall next to the main entrance to the cabin. I was able to find cable channels akin to those found in 5-star hotels on the TV. There are no closets in the cabin, and I had to hang my clothing on one of the two hangars found on the wall next to the door. There is some shelving space mounted onto the wall next to the bed, where I could place some small items. These shelving spaces are not the most generous that one can find. However, given the tight space, I thought this is sufficient. Beneath the shelving is a small table, which can be folded away if not in use. I used this table to charge my lifestyle devices. I found a luggage rack, which I could use as a stool for the table nicely tucked next to the bed.

The TV in the cabin has lots of cable channels.
Shelving in the cabin that provided me with some storage space

Bathroom

Behind the Queen Bed is a small area dedicated to the bathroom area. Forget about finding a bathtub here in the bathroom. Due to the amount of space, the bathroom is fitted with the bare essentials. There is hardly any space on the sink for me to put anything on. Lucky, there is some shelving by the sink where I was able to stow some toiletries on. Pass the toilet the walking shower is tucked to the end of the bathroom. Despite the size, YotelAir Changi Airport can still fit both a rain shower and a regular shower head in the shower area. Most of the bathroom is enclosed in glass with a curtain for privacy.

The toilet and the walk-in shower in the bathroom

Service

The service at YotelAir Changi Airport is decent as there are not many touchpoints with the staff at the hotel. The only touchpoint we had with the team is during check-in, where the staff readily sprung into action once we were spotted at the entrance to the hotel. Our check-in was processed with much efficiency. The team briefed us on the open facilities and how to get the complimentary coffee at the lounge. Check-out was also done swiftly by the efficient staff.

Hotel Facilities

Gym

There is a small gym next to the reception of YotelAir. Guests at the hotel can do some decent workouts at this small gym equipped with cardio machines such as treadmills and stationary bikes. The gym is also equipped with some weight machines and free weights. Unfortunately, the gym is closed at the time of my visit due to government restrictions to curd COVID-19.

Komyuniti

There is a small lounge area at YotelAir Changi Airport where guests can get complimentary coffee and tea at all times (have to request a cup from the reception). Due to the pandemic measures, there are only two tables in the Komyuniti. Guests are also welcome to pack their food from the numerous restaurants within Jewel and dine here or purchase a set of meals from the reception at YotelAir. Komyuniti is also where guests can snack their purchase from the vending machine at the reception area that sells overpriced snacks, drinks and instant noodles. I can imagine guests enjoying the range of snacks available during tea time on the numerous tables at the Komyuniti during regular (non-pandemic) times.

Lounge area in YotelAir Changi Airport that where guests can get complimentary coffee
Limited menu up for purchase at a reasonable price
I find the prices in the vending machine to be a little steep

Overall

I thought YotelAir Changi Airport is not ideal for staycations. There are not many facilities on the hotel premises, and the cabins are tiny. After all, YotelAir Changi Airport is mainly targeted at transiting travellers. The mattress on the bed is comfortable, but the pillows are not to my liking. Even though the cabins are closely located to each other, the soundproofing in each cabin is excellent. The service is also very minimal as there are not many touchpoints with the staff.

[Accommodation Review] – Fairmont Singapore (Signature King Suite), Singapore (7 – 9 Aug 21)

Location

Fairmont Singapore is situated in the heart of Singapore. It is very well connected to other parts of the city-state by public transport. For a starter, the City Hall MRT station, one of the main interchanges of the subway system, allows guests at the hotel to explore other parts of Singapore via the subway system. Being in the heart of the country, Fairmont Singapore is also very well connected via the bus system in Singapore. Fairmont sits right on top of Raffles City Shopping Mall, where we had no trouble finding food options on top of shopping options. For those of us who wanted to explore other shopping malls, there are shopping malls within 15 mins walking distance from the hotel. In terms of attractions, Fairmont Singapore is located within a minute walk from the Civic District of Singapore, one of the places with historical significance in the country.

The Signature King Suite

This is the second time I have stayed at Fairmont Singapore this year. I stayed at their Signature King Salon Suite back on Apr 21 (read about it here). As there is a long weekend in Singapore, I took the chance to check out the other suite configuration in the hotel open for guests. Fairmont Singapore has five types of suites, ranging from Junior Suites to President Suite. Most of these suites are situated in the South Tower designated for COVID-19 quarantine purposes. As of this review, the only two types of suites in North Tower open for stays are the Signature King Suite and the Signature King Salon Suite. Both these suites are of the Junior Suite category and have the same floor area of 56m2. The critical difference between the two suites is in the decor where the Signature King Salon Suite has been renovated.

Being the Junior Suite, the Signature King Suite adopts an open concept. The lounge area is integrated into the suite. The Signature King Suite is very well appointed. However, the decor looks a little dated. It can be segregated into three main areas: Lounge Area, Sleeping Area and the Bathroom. This review will be done in the order of places in the suite as I walk through from its entrance.

Entryway

The entryway in Fairmont Singapore’s Signature King Suite extends from the entrance to the central part of the suite. I like the way Fairmont Singapore maximises the utility of this part of the suite. Other than serving as a walkway into the suite, the hotel fitted a couple of cabinets next to the suite’s entrance. One of these cabinets functions as the minibar. A Nespresso coffee machine, kettles, tea bags and mini-fridge is located in the suite. The other cabinet provides additional storage space where I put the snacks we brought for this staycation. Unlike the Signature King Salon Suite’s entryway, which is decorated with artworks, the entryway in Signature King Suite feels plain and empty. I also thought the zigzag entryway in the Signature King Suite has the additional function of providing its guests with some degree of privacy as people outside the suite cannot see directly into the suite. The bathroom and wardrobe of the Signature King Suite are located along the entryway corridor.

Bathroom

The entrance to the bathroom in the Signature King Suite at Fairmont Singapore is found along the entryway corridor. There is a stark difference in ambience comparing the entryway to the bathroom in terms of lighting. While the entryway uses warm lighting, the lighting in the bathroom is brighter. I thought the bright lighting is one contributing factor in making the bathroom feels more extensive than it is.

The entrance to the bathroom and wardrobe is further in the corridor from the entryway.

The bathroom in the Signature King Suite is clad in white and black marble, giving it a luxurious feel. Although the bathroom in the suite is on the small side compared to the Junior Suites in some other hotels, it seems like the hotel devotes more space to other parts of the suite. The bright tiles and lighting, coupled with the large mirror that extends to the entire wall space by the sink, makes the bathroom feel spacious. The bathroom in the Signature King Suite is equipped with one sink. However, I appreciate the additional space at the sink countertop where I brought the toiletries.

I very much dislike how the shower area is organised in the bathroom of the Signature King Suite. Instead of having a separate walk-in shower area, a shower/tub combination arrangement for the shower area is furnished in the bathroom. The bathtub is quite sizeable and is relatively deep, which makes soaking in it very much relaxing. However, this is problematic when getting in and out of the bathtub when showering. The deep bathtub can potentially cause its user to slip. To top the problem with the shower area, while a semi-open glass panel is installed to keep the bathroom dry while one shower, this glass panel also make turning on the tap to fill the tub difficult. I had to step into the tub to turn the water to fill the tub. Equipping a rain shower and a regular shower head for showering is the only saving grace for the shower/bathtub area. The water pressure from both shower heads is quite good. Despite the flaws in the design of the shower/tub area, I find the placement of the porcelain throne in the bathroom to be perfect.

The toilet is placed between the sink and the bathtub.

Wardrobe

The wardrobe in the Signature King Suite is situated next to the bathroom entrance, making it very convenient for us to grab our clothing before heading for a shower. However, the size of the wardrobe is a bit on the small side. There is only one wardrobe in the Signature King Suite where Fairmont Singapore also cramp the in-room safe, a two-tiered drawer, and the ironing equipment. Although the addition of the drawers created additional space, it also takes up half of the available space in the wardrobe. The area in the closet is sufficient for us to put away the amount of clothing that we brought for this two-night staycation.

The wardrobe in the Signature King Suite is situated next to the entrance of the bathroom.

Lounge Area

The end of the corridor from the entryway opens up to the spacious L-shape layout suite. At the end of the “tunnel” from the main entrance sits a reasonably large work desk. Besides using it to work, which has sufficient space to put our laptop and some working files onto, we also use the work desk as a dining table. Unlike the Signature King Salon Suite, the work desk in the Signature King Suite is furnished with two chairs. I like the power outlet placement next to the work desk, making it convenient to charge our laptops. However, despite having an HDMI socket next to the power outlet here, we did have problems connecting our laptop to project on the TV in the suite (we had to connect directly to the TV).

My favourite part of the Signature King Suite is the lounge area, wedged between the King bed by the corner and the word desk area. I find the L-shaped sofa very comfortable to laze on while watching the numerous cable channels on the 55″ TV. I spend most of my staycation with Fairmont Singapore, lounging on this very comfortable sofa binge-watching the TV. The sofa is so comfortable that we took the extra pillows from the bed and requested an additional blanket from the hotel to laze on the couch. The TV perched on a classic wooden TV console can be swivelled to face the work desk we did while having dinner in the suite or facing the bed. I like how the lounge area placement feels very spacious, thanks to the balconies in the suite when the curtains are opened up. A small coffee table between the TV console and the sofa is perfect for us to put our snacks while being entertained by the options on the TV.

The main lounge area in the Signature King Suite

Sleeping Area

I like how Fairmont Singapore managed to find a conducive and private spot in the open Signature King Suite to snag the King bed. The King bed, marking the sleeping area, is tucked in one corner of the suite, providing us with privacy in an otherwise open concept suite. The King bed is very comfortable to sleep in, but I find the pillows a tad too soft for my liking. Despite the hotel’s best efforts in finding the firmest pillow they have, I still have trouble sleeping with the pillow. That said, the firmness of the mattress on the bed is superb. The use of down lighting in the sleeping area, lightly decorated with a Peranakan motive hanging above the headboard that gives a Singaporean touch to the suite, is very comfortable and not glaring to the eyes. The bedside table provided us with generous storage space to put away our lifestyle devices, while the power outlet by the bedside allows us to charge our devices.

We had restful nights on this King bed.
Bedside table next to the King bed provided us ample space to stow our lifestyle devices

Balconies

Like the Signature King Salon Suite, the Signature King Suite also comes with two sizeable balconies to look into the City and get some fresh air. The suite we were assigned to has views of both the Bugis area and the Marina Centre area. The addition of the balconies allows some form of indoor-outdoor space and makes the suite look larger.

Service

I was impressed with the service at Fairmont back on Apr 21 when I stayed with them. This time around, it was no exception. The hotel recognises the Accor programme, and we were granted check-in as early as 9 am and late check-out of 5 pm (due to our platinum status with Accor). The staff are very welcoming the moment we were at the reception during check-in. During check-in, we were thoroughly briefed by the reception staff on the measures that the hotel took due to the recent government measures resulting from the spiking COVID cases in Singapore. In addition, we were brief on the facilities that were open and how to order breakfast. The staff at check-in also helped us book the swimming pools slots and checked with his housekeeping colleagues to ensure the suites are ready before passing us the keycards to the suite. The service we received at the reception during check-out was equally pleasant. The staff efficiently managed the check-out process, and the staff thanked us for staying with Fairmont Singapore.

Despite the best efforts of the hotel to provide outstanding service to their guests, there are some minor hiccups that we faced during our stay. Most of the time, especially in the evening and at night, we would have to wait more than 15 mins when dialling the one-stop service hotline on the hotel’s phone. At times I would give up waiting and resort to dialling the spa hotline to get someone to attend to our requests.

There was also the issue of breakfast delivery. Due to the government restrictions prohibiting dine-in, Fairmont Singapore arranged breakfast to be delivered to the rooms. Unfortunately, our breakfast on the first day was delayed by 45 mins without anyone calling to inform us that the breakfast would be late. To make matters worst, the breakfast had turned cold by the time we received it. I highlighted the issue to the hotel, and to my surprise, the supervisor of F&B called to explain the situation (which I did not expect them to address our feedback) and assured us that the breakfast would be delivered the next day time (which they did). Furthermore, after receiving the breakfast, the supervisor checked with us to ensure that we have received our breakfast. I thought the F&B supervisor very well handled the issue of the breakfast. Instead of being defensive, she took responsibility for the situation and followed up with a call after our initial complaint and personally see to it that our breakfast was delivered on time the next day.

I can feel the efforts of the staff at Fairmont Singapore in providing service at Fairmont Singapore, despite minimal contact with the staff and the hiccups we experienced. Staffs at Fairmont are always very welcoming whenever we walk past them in the lobby.

Hotel Facilities

Due to the recent government restrictions, the spa facilities and the gym at Fairmont Singapore were closed. As a result, only the swimming pool remains open during our stay.

Swimming Pools

The swimming pool at Fairmont is accessible from the spa entrance at level 6 of the hotel. Fairmont Singapore has excellent control over the number of guests at the swimming pool as part of the restriction by the government. The staff at the spa reception will diligently verify the booking for our time slot before allowing us to enter the pool area. The swimming pool is shared with their sister hotel, Swissotel, next door. Despite the shared services, the number of guests at the pool is kept very well controlled. The swimming pools at Fairmont caters to both adult guests and young guests. My nephew enjoyed himself at the wading pool, where we took a swim at the adult pool, which has lanes demarcated for guests who wanted to do their laps. I like the plentiful deck chairs for us to choose from at the poolside, where we can choose the spot where we get maximum sunshine for our tanning sessions.

One of the two swimming pools at Fairmont Singapore

In-Room Breakfast

Due to the government restriction on dine-in, Fairmont Singapore adapted to the situation by serving our breakfast in-room. We were given a QR code during check-in for our orders for breakfast. However, due to the hiccup on the first day, the F&B supervisor recommended calling and place our order. We were given a choice of mains from American, Lifestyle, Singapore, Malaysian and South Indian Breakfast. Fairmont also serves up a bread basket and fruit together with a choice of mains for breakfast. We opted for the American Breakfast for both days, and I find the food served was sufficient to get us going for the day, not exactly that impressionable.

We opted for American Breakfast for both days
Breakfast option at Fairmont Singapore

Overall

We had a pleasant staycation with Fairmont Singapore. I like the lounge and sleeping area of the Signature King Suite over their recently renovated Signature King Salon Suite. However, I thought the bathroom was disappointing with the shower/bath combination set-up. Despite the reduced interaction with the staff, we received great service at every touchpoint we had with the staff. Our comments on the Breakfast at the hotel was addressed efficiently by the F&B Supervisor. I can’t wait for the hotel to be fully open to experience the other suites in the South Tower.

[Accommodation Review] – Sofitel Singapore Sentosa Resort & Spa (Imperial Suite), Singapore (15 – 16 May 21)

The Location

Sofitel Singapore Sentosa Resort & Spa is situated in a relatively isolated part of Sentosa, an island in the southern part of Singapore. The location makes it an ideal destination for staycationers and guests who wanted a quiet time during their stay in Singapore. There aren’t any eateries or shops within the vicinity of the hotel. The nearest food place is located at Resorts World Sentosa, a 20 mins walk from the hotel. Guests without cars would have to rely on the hotel’s shuttle service to get around Sentosa for dinner or confined to the restaurants on the hotel premises. There is a flight of stairs at the hotel’s swimming pool that grants hotel guests access to Tanjong Beach located below the hotel.

The Suite

This is my fourth time staying in Sofitel Singapore Sentosa Resort & Spa. For this staycation, I checked into both the Prestige Suite and the Imperial Suite. I have reviewed the Prestige Suite previously, and this review mainly focuses on the Imperial Suite. The decor of the Imperial Suite in Sofitel Sentosa Resorts & Spa takes inspiration from the  Orient-Express train service, embodying the epitome of luxury and travel that once ran from Paris to Vienna. The spirit of Orient-Express is well translated into the Imperial Suite at Sofitel Singapore Sentosa Resort & Spa. There are elements of train travel, and Orient-Express found in some of the doors and furnishings of the 190m² one-of-a-kind Imperial Suite in the hotel. The expansive L-shaped Imperial Suite spreads across five to six luxury rooms at Sofitel Singapore Sentosa Resort & Spa. It has elements of a typical Presidential Suite (although the hotel does not name this suite as a Presidential Suite) and is the highest category Suite in Sofitel Singapore Sentosa Resort & Spa. With impeccably designed rooms and halls of old-world charm, the Imperial Suite screams of luxury and opulence for its guests. 

The Grand Foyer

I was wow-ed by the grandeur of the Imperial Suite the moment I opened its main doors. The Grand Foyer, laid with dark blue marble topped with a carpet that ends just short of the powder room in the suite, screams of luxury and opulence. The warm yellow lighting from the chandelier hanging from the antique-gold ceiling shines onto the dark blue oversized carpet with “Orient-Express” embroidered onto it, coupled with the wooden doors from the study at the side, makes me feel as though I am being transported back in time onto the Orient-Express. A couple of cabinets on either side of the Grand Foyer provide additional storage space for guests of the suite. Sofitel Sentosa Resorts & Spa tastefully decorated the cabinets with art pieces that breathe sophistication into the Grand Foyer.

We were welcomed by an oversized Orient-Express carpet from the entrance to the suite

The Study

The Study is the first room that guests of the Imperial Suite see when entering. Located on the right side of the Grand Foyer, this enclosed space is a great space for one to do their work. The wooden French doors at the Study provides guests privacy and solitude for their work. The parqueted flooring and the choice of brown-toned furniture at the Study give it an earthy vibe. At the centre of the Study is a work desk that is sufficiently large for guests to place their laptops and documents while working. The Study is also furnished with two comfortable fabric armchairs allowing the residents of the Imperial Suite to host guests at the Study and provide an additional option for residents of the suite to read a book. The decor in the Study is by no means bland, exuding a heavy sense of French elements from the small table lamp to the decorative table placed in one corner of this room. The Orient-Express theme is also found in the Study from pictures of the train hanging on the wall in the Study. With such sophistication in its decor, guests will find working in the Study of the Imperial Suite a pleasure.

The Study in the Imperial Suite

Powder Room

I like the inclusion of a Powder Room in the suite as it gives its residents the convenience of using this toilet while they are in the Living Room or Dining Room. On top of that, residents of the Imperial Suite can maintain their privacy if there are guests over in the Suite. These guests would not have to go through the Bedroom to use the toilet. The Powder Room location is very well thought through during the design of the suite, and it is situated straight from the main entrance down the Grand Foyer just before the Bedroom entrance. The Powder Room is very functional and only equipped with a toilet and a sink with huge mirrors. Despite the minimalistic design of the Powder Room, it still looks luxurious with the wood colour walls and the green marble tiles used in the Powder Room. The toilet in the Powder Room does not come with a bidet function (unlike the one in the main Bathroom).

Toilet in the powder room just outside the bedroom in the Imperial Suite

The Bedroom

Further into the Imperial Suite at Sofitel Sentosa Resorts & Spa from the Grand Foyer, past the small corridor that houses the Powder Room, guests will arrive at a double panelled wooden door. Behind the French style doors lies the Bedroom of the Suite. As soon as I walked into the Bedroom, my attention is drawn to the King Bed and the two-seater couch, sitting on top of a red carpet with a floral design that occupies a large real estate in the Bedroom. The decor in the Bedroom is more contemporary elegant, but with hints of French chic in some parts of this room. The choice of gold colour theme in the bedroom adds to the luxurious feel in the room. From the king bed base to the headboard, this room’s gold colour is not too overly used. The king bed, placed by the part of the wall in which the entire wall is the headboard, is comfortable and offers residents of the Imperial Suite an excellent sleep quality, recharging them with good night sleep. I find the pillows on the bed too soft for my liking. However, the hotel does provide firmer pillows upon request though there are no pillow menus in the suite for guests to choose from. On the sides of the bed are two reasonably large side tables. These tables, decorated with retro French-themed glass lamps which illuminate the bedside gently at night, provide guests with ample space to place their lifestyle devices with the abundant charging ports and power outlets by the bedside table. The addition of the two-seater couch in front of the king bed provides an additional option for guests of the Imperial Suite to laze on being entertained by the TV in the bedroom or to read a book. Guests will find comfort being warped by the goldish brown fabric on this two-seater.

Bedroom in the Imperial Suite at Sofitel Sentosa Resorts & Spa

In front of the king bed, next to the Bedroom entrance, sits a TV console topped with a 46″ LED TV that offers numerous international cable and local channels that keep occupants of the Imperial Suite entertained throughout the night. I find the TV console’s height a tad too short that when lying on the bed, one can only watch the TV at a certain angle. The couch also hinders the signal from the remote control, which can only control the TV at a certain angle. The TV in the bedroom is the same size as that found in the Living Room with the same entertainment options.

A 46″ LED TV in the Bedroom

Residents of the Imperial Suite at Sofitel Sentosa Resort & Spa will be surprised to find a large walk-in closet in the bedroom. The walk-in closet is located behind a wooden door next to the king bed in the bedroom and provides ample space for residents of the suite to hang their clothes with hanging bars around this space. A reasonably large cabinet inside the walk-in closet offers ample space for guests ample space to stow the largest luggage one can find. As the walk-in closet is a tad far from the bathroom, I used this space mainly to put away the bags that I brought for this staycation.

There is a smaller work desk in the Imperial Suite, tucked by one corner further in the Bedroom just by the entrance to the Bathroom. The glass top with metal frame in gold colour work desk, fully equipped with power outlets by the wall behind it, allows guests to do some work in the Bedroom. The accompanying fabric work chair is very comfortable to sit on with its ample cushioning. A single armchair by the other corner of the Bedroom with an accompanying small side table provides guests with another option to read a book from. Together with the art pieces displayed on the shelves next to them in this part of the Bedroom, these furnishings further complement the luxurious French theme felt throughout the suite.

The Bathroom

Further into the bedroom, past another double panelled wooden doors between the work desk and the armchair, one would arrive at the main Bathroom in the Imperial Suite. Laid with a parquet wooden floor and carrying an earthy tone, the Bathroom in the suite is enormous. It is segregated into a wet and dry area. The dry area is the area nearer to the entrance to the Bathroom, where guests would find two sinks separated by the access to the wet area of the Bathroom. Each sink sits on a sizeable marbled countertop that provides ample space for the hotel to place the luxurious French branded Balmain bath amenities on each of the sinks and guests to place their toiletries on. Each sink area is furnished with a large mirror that covers the entire length of the wall. This is the first suite I have stayed in where I find not one, but two couches in the Bathroom, showing the expansiveness of the Bathroom in the Imperial Suite.