[Accommodation Review] – Sofitel Singapore Sentosa Resort & Spa (Imperial Suite), Singapore (15 – 16 May 21)

The Location

Sofitel Singapore Sentosa Resort & Spa is situated in a relatively isolated part of Sentosa, an island in the southern part of Singapore. The location makes it an ideal destination for staycationers and guests who wanted a quiet time during their stay in Singapore. There aren’t any eateries or shops within the vicinity of the hotel. The nearest food place is located at Resorts World Sentosa, a 20 mins walk from the hotel. Guests without cars would have to rely on the hotel’s shuttle service to get around Sentosa for dinner or confined to the restaurants on the hotel premises. There is a flight of stairs at the hotel’s swimming pool that grants hotel guests access to Tanjong Beach located below the hotel.

The Suite

This is my fourth time staying in Sofitel Singapore Sentosa Resort & Spa. For this staycation, I checked into both the Prestige Suite and the Imperial Suite. I have reviewed the Prestige Suite previously, and this review mainly focuses on the Imperial Suite. The decor of the Imperial Suite in Sofitel Sentosa Resorts & Spa takes inspiration from the  Orient-Express train service, embodying the epitome of luxury and travel that once ran from Paris to Vienna. The spirit of Orient-Express is well translated into the Imperial Suite at Sofitel Singapore Sentosa Resort & Spa. There are elements of train travel, and Orient-Express found in some of the doors and furnishings of the 190m² one-of-a-kind Imperial Suite in the hotel. The expansive L-shaped Imperial Suite spreads across five to six luxury rooms at Sofitel Singapore Sentosa Resort & Spa. It has elements of a typical Presidential Suite (although the hotel does not name this suite as a Presidential Suite) and is the highest category Suite in Sofitel Singapore Sentosa Resort & Spa. With impeccably designed rooms and halls of old-world charm, the Imperial Suite screams of luxury and opulence for its guests. 

The Grand Foyer

I was wow-ed by the grandeur of the Imperial Suite the moment I opened its main doors. The Grand Foyer, laid with dark blue marble topped with a carpet that ends just short of the powder room in the suite, screams of luxury and opulence. The warm yellow lighting from the chandelier hanging from the antique-gold ceiling shines onto the dark blue oversized carpet with “Orient-Express” embroidered onto it, coupled with the wooden doors from the study at the side, makes me feel as though I am being transported back in time onto the Orient-Express. A couple of cabinets on either side of the Grand Foyer provide additional storage space for guests of the suite. Sofitel Sentosa Resorts & Spa tastefully decorated the cabinets with art pieces that breathe sophistication into the Grand Foyer.

We were welcomed by an oversized Orient-Express carpet from the entrance to the suite

The Study

The Study is the first room that guests of the Imperial Suite see when entering. Located on the right side of the Grand Foyer, this enclosed space is a great space for one to do their work. The wooden French doors at the Study provides guests privacy and solitude for their work. The parqueted flooring and the choice of brown-toned furniture at the Study give it an earthy vibe. At the centre of the Study is a work desk that is sufficiently large for guests to place their laptops and documents while working. The Study is also furnished with two comfortable fabric armchairs allowing the residents of the Imperial Suite to host guests at the Study and provide an additional option for residents of the suite to read a book. The decor in the Study is by no means bland, exuding a heavy sense of French elements from the small table lamp to the decorative table placed in one corner of this room. The Orient-Express theme is also found in the Study from pictures of the train hanging on the wall in the Study. With such sophistication in its decor, guests will find working in the Study of the Imperial Suite a pleasure.

The Study in the Imperial Suite

Powder Room

I like the inclusion of a Powder Room in the suite as it gives its residents the convenience of using this toilet while they are in the Living Room or Dining Room. On top of that, residents of the Imperial Suite can maintain their privacy if there are guests over in the Suite. These guests would not have to go through the Bedroom to use the toilet. The Powder Room location is very well thought through during the design of the suite, and it is situated straight from the main entrance down the Grand Foyer just before the Bedroom entrance. The Powder Room is very functional and only equipped with a toilet and a sink with huge mirrors. Despite the minimalistic design of the Powder Room, it still looks luxurious with the wood colour walls and the green marble tiles used in the Powder Room. The toilet in the Powder Room does not come with a bidet function (unlike the one in the main Bathroom).

Toilet in the powder room just outside the bedroom in the Imperial Suite

The Bedroom

Further into the Imperial Suite at Sofitel Sentosa Resorts & Spa from the Grand Foyer, past the small corridor that houses the Powder Room, guests will arrive at a double panelled wooden door. Behind the French style doors lies the Bedroom of the Suite. As soon as I walked into the Bedroom, my attention is drawn to the King Bed and the two-seater couch, sitting on top of a red carpet with a floral design that occupies a large real estate in the Bedroom. The decor in the Bedroom is more contemporary elegant, but with hints of French chic in some parts of this room. The choice of gold colour theme in the bedroom adds to the luxurious feel in the room. From the king bed base to the headboard, this room’s gold colour is not too overly used. The king bed, placed by the part of the wall in which the entire wall is the headboard, is comfortable and offers residents of the Imperial Suite an excellent sleep quality, recharging them with good night sleep. I find the pillows on the bed too soft for my liking. However, the hotel does provide firmer pillows upon request though there are no pillow menus in the suite for guests to choose from. On the sides of the bed are two reasonably large side tables. These tables, decorated with retro French-themed glass lamps which illuminate the bedside gently at night, provide guests with ample space to place their lifestyle devices with the abundant charging ports and power outlets by the bedside table. The addition of the two-seater couch in front of the king bed provides an additional option for guests of the Imperial Suite to laze on being entertained by the TV in the bedroom or to read a book. Guests will find comfort being warped by the goldish brown fabric on this two-seater.

Bedroom in the Imperial Suite at Sofitel Sentosa Resorts & Spa

In front of the king bed, next to the Bedroom entrance, sits a TV console topped with a 46″ LED TV that offers numerous international cable and local channels that keep occupants of the Imperial Suite entertained throughout the night. I find the TV console’s height a tad too short that when lying on the bed, one can only watch the TV at a certain angle. The couch also hinders the signal from the remote control, which can only control the TV at a certain angle. The TV in the bedroom is the same size as that found in the Living Room with the same entertainment options.

A 46″ LED TV in the Bedroom

Residents of the Imperial Suite at Sofitel Sentosa Resort & Spa will be surprised to find a large walk-in closet in the bedroom. The walk-in closet is located behind a wooden door next to the king bed in the bedroom and provides ample space for residents of the suite to hang their clothes with hanging bars around this space. A reasonably large cabinet inside the walk-in closet offers ample space for guests ample space to stow the largest luggage one can find. As the walk-in closet is a tad far from the bathroom, I used this space mainly to put away the bags that I brought for this staycation.

There is a smaller work desk in the Imperial Suite, tucked by one corner further in the Bedroom just by the entrance to the Bathroom. The glass top with metal frame in gold colour work desk, fully equipped with power outlets by the wall behind it, allows guests to do some work in the Bedroom. The accompanying fabric work chair is very comfortable to sit on with its ample cushioning. A single armchair by the other corner of the Bedroom with an accompanying small side table provides guests with another option to read a book from. Together with the art pieces displayed on the shelves next to them in this part of the Bedroom, these furnishings further complement the luxurious French theme felt throughout the suite.

The Bathroom

Further into the bedroom, past another double panelled wooden doors between the work desk and the armchair, one would arrive at the main Bathroom in the Imperial Suite. Laid with a parquet wooden floor and carrying an earthy tone, the Bathroom in the suite is enormous. It is segregated into a wet and dry area. The dry area is the area nearer to the entrance to the Bathroom, where guests would find two sinks separated by the access to the wet area of the Bathroom. Each sink sits on a sizeable marbled countertop that provides ample space for the hotel to place the luxurious French branded Balmain bath amenities on each of the sinks and guests to place their toiletries on. Each sink area is furnished with a large mirror that covers the entire length of the wall. This is the first suite I have stayed in where I find not one, but two couches in the Bathroom, showing the expansiveness of the Bathroom in the Imperial Suite.

Entrance to the bathroom from the bedroom in the Imperial Suite
Double vanity sinks in the Bathroom of the Imperial Suite
Sofitel Sentosa Resort & Spa provides Balmain bath amenities for its Imperial Suite guests

Behind the sink area is where guests can find two additional closets for them to hang their clothes. I thought having extra closets in the Bathroom is an excellent idea as it provides greater convenience for guests in the Imperial Suite to access their clothing after a shower. Guests also do not have to walk to the walk-in closet in the bedroom to gain access to their clothes. These closets, together with the four-drawer cabinets inside the closets, are large enough to stow a week’s worth of clothing. Both closets are almost identical, except for the in-room safe being installed in one of the closets. The iron and ironing board are also tucked inside one of these closets.

Beyond the sink areas are the wet area of the Bathroom where guests do their showering. Tucked in the windowed corner of the wet area is an oversized Jacuzzi tub that gently massages the stress away using bubbles. The use of bamboo blinds at the window gives the tub area a spa feel to it. To take the boredom away when soaking in the tub, Sofitel Sentosa Resort & Spa install a small TV by the Jacuzzi tub to entertain guests. However, the cable and international channels found in the other TVs in the suite is missing, and this TV is only limited to local channels.

Standing Jacuzzi tub in the wet area of the Bathroom
There is a small TV by the jacuzzi tub in the Bathroom of the Imperial Suite

Opposite the Jacuzzi tub is where the toilet and walk-in shower cubicles are located. The white marble in these two cubicles gives it a luxurious feel. The toilet in the Bathroom is equipped with bidet functions, while the walk-in shower has regular and rain shower heads with perfect water pressures. I like the small ledge installed in the shower cubicle, which has sufficient space to place the bath amenities provided by the hotel and still has room to place personal toiletries and even a glass to place your toothbrushes in.

Toilet and walk-in shower in the wet area of the Bathroom

The Living Room

The Living Room in the Imperial Suite is located to the left of the Grand Foyer and is one of the largest areas in the entire suite. The use of mahogany coloured walls with an antique gold ceiling, coupled with yet another chandelier hanging from the centre of the ceiling, screams of poshness.  The French style highback couches furnished in the Living Room reminds residents and guests of the Imperial Suite the French root the Sofitel brand entails. The Living Room in the Imperial Suite can further be separated into entertainment and reception areas. Upon entering the Living Room, a two-seater highback purple French couch catches the attention of occupants of the Imperial Suite. Placed in front of the 46″ LED TV, this couch is very comfortable to sit on while enjoying the numerous international and local channels on the TV mounted on the feature wall that separates the Grand Foyer from the Living Room. The addition of a table beneath the TV provides additional space for guests to stow small items and snacks.

The living room of the Imperial Suite

Behind the purple couch lies the central part of the Living Room. The set of large golden brown French-style couch set furnished in this area compliments the chandelier and the purple floral designed carpet to exude classic French charm. The comfortable fabric highback couch set, comprising a three-seater couch and four armchairs, provides ample seating in this area of the Living Room for residents of the Imperial Suite to host guests. Right in the centre of this couch set is a large dark-brown wooden coffee table that adds to the grandeur of the Imperial Suite. The addition of numerous art pieces elevates the sophistication and luxury vibe in the Living Room. I find the number of art pieces in the Living Room is just right and not too accessive. The only thing I find a tad disappointing is the size of the TV in the Living Room. Due to the spaciousness of the size of the Living Room, having the 46″ TV here seem a tad too small, especially for guests who are sitting on the three-seater couch, which is placed furthest from the TV.  Looking out from the window in the Living Room, residents in the Imperial Suite can get a commanding view of the resort grounds and even the sea afar.

The inner Living Area for residents of the Imperial Suite to host their guests
The art pieces placed in the Imperial Suite gives it a luxurious feel
The 46″ LED TV looks a tad too small for the Living Room in the Imperial Suite
The Imperial Suite at Sofitel Sentosa Resorts & Spa has a commanding view of the hotel gardens and even the sea

The Dining Room

The Dining Room, located behind the Living Room of the Imperial Suite, continues the French-inspired theme throughout the suite. The two French wooden style doors on either side of the entrances to the dining room provide its diners with the privacy they require. When all the doors in the Dining Room in the Imperial Suite at Sofitel Sentosa Resort & Spa are closed, it resembles a dining car on the Orient-Express thanks to the colour theme on the walls green carpet. The addition of the chandelier hanging on the antique-gold coloured ceiling, together with the art pieces, makes the Dining Room feel elegant. In the centre of the Dining Room sits a long dark brown table and six comfortable fabric chairs. The size of the dining table is large enough to be able to sit eight to 10 people. Despite being one of the smaller parts of the Imperial Suite, the use of mirrors on the Dining Room walls makes this space feel larger than it actually is and adds to the luxurious feel radiating in the Suite.

The Dining Room in the Imperial Suite

Kitchenette

Past the Dining Room, guests of the Imperial Suite will come to a kitchenette. This small space houses some common kitchen appliances that one can find in a typical hotel room on top of the mugs and glasses. The kitchenette is furnished with a mid-size fridge, the top range Nespresso machine with frothing functions and even double sinks. There is even a wine rack in the kitchenette. Opposite the entrance to the kitchenette is a second entrance to the suite, where staffs can access from for in-room dining. However, during our stay, this door was not used by the staff.

Sizeable kitchenette in Imperial Suite with wine rack

Service

During this stay at Sofitel Sentosa Resort & Spa, the service received during this stay is impeccable and a stark difference compared to my last visit in Dec 2020 with the hotel. The excellent service started even before we stepped into the hotel. Sofitel Sentosa Resort & Spa honoured the Platinum status of my friend with an early check-in at noon. As soon as I stepped into the hotel grounds walking towards the reception, I was warmly welcomed by Aaron from the concierge team. He diligently ensured that all guests entering the hotel grounds did their check-in and had their temperature taken. Aaron then showed me the way to the reception for the reception team to process my check-in.

The service at the reception was nothing short of excellent. I witnessed what makes great teamwork during check-in. I was initially served by Synedrella (I hope I got her name right), who greets us with warm welcomes. As our room arrangement is a tad complicated (we had two suites for the first night and another night in the Imperial Suite), seeing that she was overwhelmed, Synedrella’s colleague, Timon, standing at the next counter immediately jumped in and helped her to process the check-in for one of the suites. Timon and Syndrella split the check-ins amongst themselves to not have to wait too long for the check-in process to be completed. As the arrangement for my stay involves switching suites the next day, Wai Wai stepped in to help out with the complicated arrangement. Wai Wai even went the extra mile to check if the Imperial Suite is being occupied at the time of our check-in and offered to upgrade us to the Imperials Suite if available, so we do not have to go through the trouble switching suites during our stay. As there is only one Imperial Suite at Sofitel Sentosa Resort & Spa, Wai Wai apologised for the inconvenience of making us go through the hassle of switching suites (although by no means was her fault). She also offered to send help with our luggage during the suite swap the next day, which we declined as we did not have a lot of baggage. Wai Wai promised a seamless suite swap the next day. Wai Wai honoured the benefits of Platinum Accor member status and gave us a late check-out for the Imperial Suite. The suite swap was seamless the next day, and keycards were brought to our suite when the Imperial Suite was ready for us to move into.

The service at Kwee Zeen was also significantly improved from our last visit. This time around, we were welcomed by Kour at the front of the restaurant, who immediately got us seats and even helped us swap seats when my nephew insisted on indoor seating. The staff at the restaurant were observant and immediately cleared the plates when we are done with the food. The team at each buffet counter were superb and always ready to serve up the choice of guests during breakfast.

The new government measure of dine-in restriction occurs during our stay, the F&B team at Sofitel Sentosa Resort & Spa were ready to comply with the new restrictions. I am impressed with the readiness of the hotel team in complying with new government policies. We received a call from Kour on the second night, informing us of the new measures and to take our orders for breakfast and the timing for our breakfast to be delivered to our suite. Kour was patient during the call and answered all my queries on the food arrangements. As the Imperial Suite has a proper dining table, the initial setup was for my sister’s family’s breakfast to be delivered to our suite to dine together. However, close to 11 pm, my sister told me that they wanted to have their breakfast in their suite. I called the One-Touch service to alter the breakfast arrangement. The team helped us change the arrangement, and the breakfast was delivered correctly and on time the next day.

On top of the great service we experienced with the staff at Sofitel Sentosa Resort & Spa, the hotel’s hospitality is also felt when we entered our suites. We were pleasantly surprised to discover a high tea set (which was not common in hotels) was placed in the Imperial Suite waiting for us, on top of a fruit platter and a bottle of wine. Sofitel Sentosa Resort & Spa also provided its guests with care kits comprising sanitising wipes and sprays, and hand sanitisers in each room to ensure guests stay safe during the pandemic.

Hotel Facilities

Breakfast @ Kwee Zeen

Guests staying at Sofitel Sentosa Resorts & Spa will be having their breakfast at Kwee Zeen restaurant, located opposite the reception. Unlike most of the hotels in Singapore that I have stayed so far during this pandemic, I am pleasantly surprised to find that breakfast is served as a buffet-style instead of pre-determined sets. Each station has a plastic shield and is manned by a staff readily serving guests’ choices at their station. There is a good spread of local and international options for breakfast at Kwee Zeen. Due to the new COVID-19 measure of banning dine-in announced by the government, which starts on the second day of my stay at Sofitel Sentosa Resorts & Spa, breakfast was served to guests in the room. Each guest is entitled to one set of the pre-determined breakfast sets, which was promptly delivered to the suite during my stay.

Our order of in-room dine-in breakfast for the second day of our stay at Sofitel Sentosa Resorts & Spa

Swimming Pool

There are two pools in Sofitel Sentosa Resorts & Spa. The main pool is situated in the heart of the hotel grounds, near the hotel’s lobby. The black tiled pool is large by any hotel standards is segregated into three parts catering for families with children and guests who wanted to do a few laps in it. It is also one of the deepest pools in any hotels around Singapore, with the deepest end of the pool measuring 2.3m deep. This is one of the few hotels in Singapore that has a lifeguard on duty. There is no lack of sundeck chairs and cabanas around the pool for guests to laze their day away. As part of the COVID-19 measures, Sofitel Sentosa Resorts & Spa control the crowd at the pool very well. Guests wanting to utilise the main pool are to make a booking for the usage of the pool. Each room is entitled to a 2-hour time slot per day. The other pool at Sofitel Sentosa Resorts & Spa is located off-site at the SO Spa premises. Sofitel Sentosa Resorts & Spa offer its suite guests staying complimentary access to the facilities at SO Spa. As the SO Spa is somewhat out of the way, I did not use the pool at SO Spa during my stay.

A swimming pool at Sofitel Sentosa Resort & Spa

Gym

There is a small make-shift gym on the hotel premises, occupying the lawn space next to the pool. The gym in Sofitel Sentosa Resorts & Spa is a tad small compared to other hotels or the SO Fit that it once occupies. Despite its petite area, the gym at Sofitel Sentosa Resorts & Spa is well equipped with machines and gym equipment that allows guests to do a decent workout. However, the gym was close due to new government restrictions to curb the rising COVID-19 infections in Singapore. When the gym was operational, guests are entitled to a daily 2-hour booking slot per day.

Overall

We had a wonderful stay at Sofitel Sentosa Resort & Spa. The Imperial Suite is tastefully designed with old world charm that blends the essence of Orient-Express and classic French elements. The suite is very comfortable in every part of the suite, from the Living Room to the Bedroom. I am most impressed with the Jacuzzi tub in the suite that relieved the stress and provided a great night sleep in the king bed in the bedroom.  The service is nothing short of excellent from the moment we stepped into the hotel to the time we leave the hotel. The hotel is also agile in complying with the new governmental pandemic restrictions. The only room type in Sofitel Sentosa Resort & Spa that I have not stayed in is their villa, which might be on my list the next time I return for another staycation.

[Accommodation Review] – Fairmont Singapore (Signature King Saloon Suite), Singapore (2 – 4 Apr 21)

The Location

Fairmont Singapore is located right in the heart of Singapore, within walking distance to nearby attractions such as Esplanade Theatre, the Merlion Park and Gardens By the Bay. Fairmont Singapore is very well connected by the MRT subway, sitting right above City Hall MRT station, allowing guests to explore the Island state by subway. There are tons of shopping options in the vicinity of the hotel. Right below the hotel is the Raffles City Shopping Mall, where restaurants and boutiques are located. Guests at Fairmont Singapore do not need to leave the hotel premises to fulfil their food and shopping needs. Nearby the hotel is the Bugis Junction Shopping Mall, Suntec Shopping Mall and Marina Centre Shopping Mall, where more shopping and food options are available for guests at Fairmont Singapore.

Fairmont Singapore Lobby
Reception in at the lobby of Fairmont Singapore

The Suite

I booked this staycation for the Good Friday long weekend during the Black Friday Sale last November, where I bagged a deal on their Signature King Saloon Suite for 40% off and comes with breakfast arrangements. Fairmont Singapore has a total of 778 rooms and suites spread across both North and South towers. Due to the pandemic,  the South Tower, where the higher category suites and rooms with superb views and the Gold Lounge are located, is closed for guests serving their quarantine upon arriving in Singapore. Only the North tower is open to receive guests for staycations. The highest category suite Fairmont Singapore has in the North Tower is the Signature King Suite, which essentially is a Junior Suite with a total floor area of 56m². Fairmont Singapore has two configurations of Signature King Suite – The Signature King Suite and the Signature King Saloon Suite. The former is older and has a Peranakan theme, while the latter has been recently renovated with a contemporary theme. Fairmont Singapore has only one Signature King Saloon Suite in the North Tower. 

Entryway

The Signature King Saloon Suite is renovated with an earthy theme decked in dark brown colour flooring and furnishing, together with the yellow lighting in the entire suite makes guests feel relaxed during their stay in the suite. The earthy tone of the suite can immediately be felt the moment its occupants enter the suite at its entryway, owing to the dark brown wooden wall panel on the left wall of the corridor that leads into the suite and parquet flooring laid throughout the entire suite. Together with the soothing warm lighting, the colour theme of this corridor exudes a sense of claim and relaxation to its occupants. A large mirror fitted on the right side of the wall not only makes this area of the Signature King Saloon Suite at Fairmont Singapore feels larger, but it also allows its occupants to do last-minute checking of their attire before heading out. 

The earthy tone in the Signature King Saloon Suite can be felt from the entryway
Main controls at the entryway

Bathroom

The entrance to the bathroom in the Signature King Saloon Suite is found along the entryway, mere steps away from the primary access to the suite. The white-grey marble-laden bathroom gives it a luxurious feel; hints of the central theme in the Signature King Saloon Suite are still subtly present in the bathroom in the form of wooden panels by the sink area. A bulk of the walls in the bathroom is fitted with large mirrors, making it feels more extensive than it is. As guests enter the bathroom, guests can find the sink area on the right of the entrance to the bathroom. Due to the size of the bathroom, fitting it with a single sink gives guests of the Signature King Saloon Suite more space to stow their toiletries on the black marbled countertop. 

On the left of the bathroom entrance, opposite the sink area, is a partially enclosed wet area behind a single glass panel. The wet area did not come with a door, which I initially feel the water from the wet area might get into the dry area of the bathroom. However, after three days of usage, I did not find any water getting into the dry area. The wet area of the bathroom in the Signature King Saloon Suite is where guests can find a deep bathtub sitting by the wall in the wet area. The foreground of the wet area is the walk-in shower area, fitted with both a rain shower and a regular shower head. 

Wet area in the bathroom of the Signature King Saloon Suite

Further into the bathroom, past the sink area, one can find an open toilet area tucked in one corner of the bathroom. The placement of the toilet is well hidden behind a wall panel, giving guests greater privacy. The toilet did not come with bidet functions. I do find the bathroom lack hooks to hang one’s clothing.

The porcelain throne is well hidden in the bathroom

Lounge Area

The end of the entryway opens up to a spacious main area of the Signature King Saloon Suite, which can be further segregated into the lounge area and the sleeping area. At the end of the entryway, a couch sitting at a corner of the suite welcomes its guests. The fabric beige coloured couch is capable of sitting three to four guests comfortably. A leather armchair placed next to the sofa, short of the floor to ceiling window panel, adds more space for guests to rest into. A small black colour side table is placed between the couch and the armchair, allowing guests to put small items on it. A larger wooden oval shaped coffee table, lacquered in black colour, is placed in front of the couch.

The couch and armchair in the lounge area is placed by the wall in the suite to create more space inside the Signature King Saloon Suite

Placed by the wall in the lounge area of the Signature King Saloon Suite in Fairmont Singapore is a black wooden cabinet in gold trimming, housing the minibar in the suite. A Nespresso machine, complete with six capsules and TWG teabags, is stored in the left top cabinet, while a tap with both hot and cold water and mugs are found in the right cabinet. The Signature King Saloon Suite in Fairmont Singapore does not come with plastic bottled water. Instead, a couple of empty glass bottles are found at the minibar. Guests can use the tap at the minibar to store water in these bottles. As this tap also has hot water functions, there is no electric kettle in the suite. A small fridge is well hidden in the left bottom cabinet at the minibar. Due to the pandemic, no beverages are stored in the fridge.

Sleeping Area

Further in the Signature King Saloon Suite, past the lounge area, is the sleeping area. The centrepiece in the sleeping area is the King bed placed by the wall in the suite. The king bed has a design that resembles an airlines Business Class pod with the headboard curving out slightly. The bedside tables are designed to extend out from the sides of the headboard, complete with a small drawer on each side for guests to stow small items. The bedside is also very well designed with convenience features such as light controls, curtain controls, and international power outlets, as well as USB charging ports for guests to charge their gadgets. However, I find the bedside tables a tad too small, leaving not much space for guests to put their stuff on as they are being furnished with the hotel phone on one table and an alarm clock on the other table. Above the bedside tables are a couple of lamps that were fixed to the ceiling, freeing precious space on the bedside tables. The bedsheet used by Fairmont Singapore on the King bed, together with its firm mattress, makes it very comfortable to sleep. However, sleep quality would be better if the pillows are firmer. Despite being given a firm pillow that I requested from the hotel, I still wake up with a stiff neck on the first-night stay at the hotel. 

The king bed in the sleeping area of the Signature King Saloon Suite in Fairmont Singapore

There is only one TV in the suite that is mounted on the wall opposite the king bed. The 55″ LED TV in the Signature King Saloon Suite is fitted onto a mount that can be swivelled to face the bed or the couch area, depending on where guests wanted to watch the TV from. There are plentiful local and international channels on the TV to keep guests entertained during their stay at Fairmont Singapore. Most of the hotel information can also be found on the TV.

The Signature King Saloon Suite is furnished with a 55″ LED TV that has plentiful international and local channels

In the Signature King Saloon Suite, the wardrobe is fixed onto the wall next to the king bed in the sleeping area. The closet has ample open space and two narrow enclosed space on either side of the open wardrobe space. The use of glass doors for the enclosed wardrobe space makes the wardrobe looks contemporary. Guests would have hung their clothing in the open space at the closet as the space in the enclosed closet is very limited. A small drawer is fitted into one of the two enclosed wardrobes. A ledge in the open wardrobe area provides space for guests to stow away their baggage. There are two drawers below this ledge. However, the large drawer is occupied by the in-room safe, leaving the smaller drawer the only drawer for guests to use. Overall, I thought there are limited spaces for guests to put away their items in the Signature King Saloon Suite.

The wardrobe in the Signature King Saloon Suite has a large open closet area

The work desk is tucked in the furthest corner in the Signature King Saloon Suite. The work desk is slim and long, providing great space for guests to do some decent work. A small drawer at the work desk allows guests to stow away small items. There are two power outlets and two USB charging ports conveniently fixed on the wall at the work desk area, ensuring the electronic devices that guests are working on the desk has sufficient juice to complete their work. I like that the work desk is placed facing the balcony into the Singapore downtown skyline, which makes it a very therapeutic space to do work. 

A sizeable work desk is tucked in one corner of the Signature King Saloon Suite

Balcony

There are two balconies in the Signature King Saloon Suite. These balconies are rather modest in size and are not being furnished. The balconies are accessible from the lounge area and the sleeping area and are not connected. The balconies provide a space for guests in the Signature King Saloon Suite to take in the skyline of downtown Singapore.

Service

Despite the limited contact time with the staffs at Fairmont Singapore, the exceptional service from the hotel staff can still be felt during our stay at the hotel. The good service at the hotel started on the day of my check-in when I called the hotel to request for early check-in. My call was answered by James who not only granted me early check-in, he also listened and understood my concern with the confusion on my booking. I originally booked the Signature King Saloon Suite back in November 2020. I subsequently received an email stating that all the Signature King Saloon Suites are located in the South Tower, which Fairmont Singapore used for guests serving quarantine as such my room was changed to Signature King Suite. I received an email in early March 2021 stating that my room type was changed to Signature Gold King Suite, to which I was given Gold Lounge access. I was informed by another staff that the Gold Lounge is closed as it is located in the South Tower. When I raised my concern to James regarding giving me lounge access that is close seem to defeat the purpose. James listened with empathy and even got his colleague to investigate the confusing booking status. I was warmly welcomed by James at the hotel, who processed our check-in. Not only did James took the initiative to arrange for late check-out, but he also acknowledged the confusion in the booking system. James also gave recognition to my friend’s Accor Platinum status during our check-in. We were pleasantly surprised to receive a call in the suite from one of the staff explaining the reason for the confusion in the booking status.

We met another staff, Katherine during the first night at the reception. As we have forgotten to bring our key card out, Katherine quickly issued another card to us. When I brought up the issue of getting a soft foam pillow, Katherine quickly jumped into action and arranged for housekeeping to send up a firmer foam pillow within minutes of us reaching our room. We met Katherine during check-out who processed it with much efficiency and we were checked out within 5 mins.

The staffs at Willow Stream Spa whom I had most contact with during my stay at Fairmont Singapore, always made us feel welcome. The staffs helped us booked the usage of the swimming pool and gym facilities despite short notices. When check-in for facilities usage, they are always warm and welcoming. 

The staffs at the Royal Service line were always ready to ensure that our stay is comfortable. Our calls to the Royal Service were always being answered without having to wait for too long and our requests for toiletries are promptly arranged and delivered to our suite by the housekeeping staffs in a relatively short period of time. I am pleasantly surprised to see the fitness kit that I requested waiting for us in the suite. Other than the usage welcome fruit platter in the suite, we were pleasantly surprised to find a cake waiting for us in the suite.  

Care kit provided by Fairmont Singapore

Hotel Facilities

Breakfast @ Prego

During this pandemic period, breakfast at Fairmont Singapore is served at the Prego Restaurants. Breakfast at Prego comes with one breakfast set, coffee or tea and a glass of fruit juice. Guests with breakfast plans can only choose from one of the sets from the breakfast menu, guests will have to pay extra for any additional sets they ordered. Prego was very empty on both days we were there for breakfast. Breakfast was served relatively fast on both days. I had the Full American Feast on the first day and thought it was fairly normal, and the Nonya Coconut Rice on the second day, which was a tad too wet. Unless the room rate comes with breakfast, I thought it is not worth the money to dine at Prego for breakfast. Moreover, there is no lack of options in the Raffles City Shopping Mall under Fairmont Singapore.

Swimming Pool

The Swimming Pool at Fairmont Singapore is located on the 8th Floor and can only be accessed from the 6th Floor due to the pandemic. There are two circular pools, one for adults and another for children, both of which are fairly small. Despite the size, guests can still get some decent laps out of the pool, thanks to the lane demarcation by the hotel. There are numerous deck chairs and three cabanas catering for families at the pool area. I did not have problems looking for space at the pool as it was not at all crowded at the time I was at the hotel. Fairmont shares the pools with the nearby Swissotel Hotel, but the pool is relatively empty during the period I stayed at the hotel. To prevent overcrowding and manage the capacity at the pool, Fairmont Singapore has in place a booking system for pool usage. Each room is allowed to book one 2-hour slot for the usage of the pool per day.

Swimming pool at Fairmont Singapore viewed from the Signature King Saloon Suite

Gym

The gym at Fairmont Singapore is located on the 6th floor of the hotel. The gym is large by hotel standards, capable for guests to do some serious workouts. The gym is segregated into a strength and conditioning area and a cardio area. The strength and condition area is located on the mezzanine floor of the gym and is very well equipped with machines, dumbbells and barbells that one can find in any fee-paying gyms. The cardio area is found on the lower floor of the gym equipped with cardio workout machines like spinning bikes, treadmills and elliptical machines. The gym is mostly empty at the time of our visit and the staff allows us to use the gym without any booking for the usage of the gym. Guests are allowed to use the gym for a maximum period of 2½ hour each day so to cater capacity for the other guests of the hotel to use.

Willow Stream Spa

Guests staying at Fairmont Singapore can use the jacuzzi facilities at the Willow Stream Spa, located on the 6th floor of the hotel. There are three warm jacuzzi pools and one cold dip pool at the Willow Stream Spa for guests to soak their stress away. The sauna and the steam room in the Willow Stream Spa are open for guests to use. There is even a relaxation room for guests to use after their soak in the jacuzzi. Prior booking can be made at the entrance of the spa for guests who wish to use the spa facilities and each booking is for a period of 1½ hours at the Willow Stream Spa.

Overall

Despite being allocated for COVID-19 quarantine, our stay at Fairmont Singapore felt safe. The hotel has an excellent process to ensure the safety of its guests. The recently renovated Signature King Saloon Suite is very spacious and contemporary. There are sufficient furnishing in the suite to ensure the comfort of its occupants, yet not too many that makes the suite feel cluttered. The earthy theme that runs throughout the suite makes staying in the Signature King Saloon Suite feel very relaxing. The service at Fairmont Singapore is great with staffs readily to ensure its guests enjoy their stay. The breakfast quality at Prego falls short of expectation and gives me the feeling dining at this restaurant for breakfast a tad unworthy. I would not pay extra for the breakfast if not for my staycation plan comes with breakfast. I would return to Fairmont Singapore again for another staycation once the entire hotel is up and running to experience another suite category.

[Accommodation Review] – Hilton Hotel Singapore (King Hilton Family Suite), Singapore (26 – 28 Feb 21)

Location

Hilton Singapore sits at the fringe of Singapore’s famous shopping district – Orchard Road. This is where one can find shopping malls and big department stores. The hotel has been at this location since its opening in the 1970s. There are no lack of shopping options in nearby the hotel in Orchard Road to suit everyone’s budget, ranging from luxury boutiques to budget $2 shops. There are also several 24 hour convenient shop next to Hilton Singapore as well as tons of dining options within mere minutes walk from the hotel. Hilton Singapore is a mere 3 mins walk from the largest upscale shopping mall in the country – Orchard Ion, and 5 mins walk from the nearest MRT station which visitors can use to explore the country. The location makes Hilton Singapore a great place to stay when visiting Singapore.

The Family Suite

I originally booked the Executive Suite for this staycation and was assigned to the Family Suite upon check in. The two suites are the same except for some subtle differences. The Family Suite is furnished with a sofa bed in the living room instead of the usual couch and the work desk is located in the bedroom instead of the living room compared to the Executive Suite. Other then these, the two suites are the same. The newly renovated Family Suite in Hilton Singapore has a massive floor area of 69m², occupying the corner of each floor.

An elegant entryway greets the occupants of the Executive Suite as one steps into the suite. The entryway separates the living and the sleeping space in the suite. A marble top small wooden table is placed at the entryway, which is ideal for guests to place their keycard or place small items such as their masks. The addition of a single drawer in the wooden table by the entryway provides extra storage space for guests in the Family Suite at Hilton Singapore. A powder room is located next to the table in the entryway. This huge marble laid powder room serves as a guest toilet and is furnished with one toilet bowl and a single basin. Incidentally,  guests in the Family Suite can find the only wall power socket for shavers (which is is not available in the main bathroom). The design of the powder room screams old school despite the suite was being renovated a few years ago.

The elegant entryway in the Family Suite at Hilton Singapore
Marble laid powder room next to the entryway

Living Room

The living room in the Family Suite is located to the left from the entryway. Here is where guests can find the minibar, a dining area and a lounge area. Opposite the powder room, etched into wall is where the minibar is located. This is where guests can find a Nespresso machine, coffee capsules and TWG tea on the bar top of the cabinet. The electric kettle can also be found placed neatly on the marble cabinet top. Other than a couple of mugs and glass, the drawers where the other glasswares such as champagne flute and wine glasses remains empty due to the pandemic. This gives rise to additional storage space for residents of the Family Suite in Hilton Singapore. Guests can find an empty mini fridge nicely hidden in one of the cabinets at the minibar area. I like the idea of the empty fridge which allows guests to bring their own beverages without having to consume the overpriced hotel drinks. I used this fridge to chill one of the six bottles of water found throughout the suite.

Diagonally cross from the minibar area, placed by the wall of the powder room rests the dining area in the suite. The glass top round dining table, furnished with four comfortable chairs, is perfect for guests to enjoy takeaways from one of the nearby restaurants or from the room service menu. The dining area is well lighted thanks to the individual hanging light over the dining table. The inclusion of a full length mirror at the dining area not only make this part of the suite look bigger, it also serves for guests to tidy themselves before heading out to explore the sunny island of Singapore. There are however, a lack of trash bins in the entire Family Suite for guests to trash their leftovers or the packaging. The only placed in the living where a trash bin is found is in the powder room (the other two small trash bins are found in the bedroom and the bathroom).

Dining Area in the living room of the Family Suite in Hilton Singapore

Further into the living room, past the dining area is where the lounge area is located. I find the decor of the living room a tad boring due to the golden halfway design facing the couch., This part of the living room feels sparsely furnished, partly due to the size of the suite and partly due to the lack of paintings and TV consoles. The centrepiece of the lounge area in the living room is a three seater couch, which I find a tad hard compared to other sofas. This three seater couch is a sofa bed, which can be turned into a queen size bed for families with kids. Initially I am rather disgruntled about the hotel assigning a Family Suite instead of the Executive Suite due to the hardness of the sofa. As I spend my time in the suite, I came to appreciate this sofa bed. We found additional pillows in the bedroom and also requested duvet and blanket. We turned this sofa bed into a day bed, which is very comfortable for us to laze on in the day while watching the numerous programs (about 55 local and overseas channels) from the 55″ LED mounted on the wall in the living room. A small coffee table is placed in front of the couch, which is light enough for residents of the Family Suite to move without much effort. The absence of a TV console, replacing with a trunk looking stool makes the entire living room look sparse. This stool, which was placed beneath the TV doubles up as a stool for the residents of the Family Suite to entertain more guests. 

The living room from the entryway
The lounge area in the living room of the Hilton Singapore’s Family Suite
TV in the living room

Beside the three seater couch, tucked in the far corner of the living room and in front of the floor to ceiling glass in the suite sits an armchair which a whimsical lamp behind it. Guests in the Family Suite can choose to watch the TV from this armchair or read a book from here or simply laze on this chair and watch life passing by Orchard Road below.

View of Orchard Road from the living room

Bedroom

The bedroom of the Family Suite in Hilton Singapore is roughly the same size as the deluxe room. The decor of the bedroom has a retro vibe with the choice of the furniture, guests can also find hints of contemporary in some of the furnishings. A leather cushioned fixture sits quietly to the right of the entrance to the bedroom, acting both as a place for guests to stow their luggage and as a seat where guests can rest on while putting on their shoes before heading out.  Further into the bedroom, a large King bed occupies the bulk of the real estate in this part of the Family Suite of Hilton Singapore. The King bed is no doubt comfortable with the right firmness, however the pillows that accompanies the bed is a tad too soft for my liking. Those who prefer softer pillows are assured of a good night sleep on the bed, while those who prefer firmer pillows who struggle to find excellent sleep quality. Hilton Singapore uses two different styles of bedside table in the bedroom. The left bedside table is modern and minimalistic, while the larger right bedside table looks retro. There are more storage in the right bedside table, being a larger of the two. Guests would find no problems in getting their lifestyle devices charged at either of the bedside tables. There are USB points and power outlets with international sockets on both side of the bedside tables. I like the way Hilton Singapore designed their reading lamps, being part of the headboard of the King bed, this design frees up space in the bedside table for guests to stow more items.

Peeking into the bedroom from the entryway in the Family Suite of Hilton Singapore
The centrepiece of the bedroom in the Family Suite – The King Bed

There is a large three panel wardrobe to the left of the entrance to the bedroom, tucked onto the wall beside the bed. Clad in dark brown colour, the wardrobe with two door panels allows guests to hang ample clothings during their stay in the hotel. Hilton Singapore provides generous amount of hangers in this part of the wardrobe for guests to hang their clothings. The in-room iron and board is neatly stored in this part of the wardrobe. The right single panelled wardrobe with open four-tier shelving provides more space for guests to stow away small items and additional clothings. However, only three of these shelving can be use as one of the shelve sits the in-room safe.