On the Ground
Jetstar departs Kuala Lumpur from KLIA 2, the new terminal for budget carriers. Check-in counters for Jetstar are located in row Z, to the extreme right of the terminal building. As I have completed mobile check-in (which I always recommend my friends to do which can save time waiting at the airport), I headed to the counter for document verification to obtain our boarding passes. There was a small queue at the check-in counter, despite the queue, it did not take us too long to be served. Being a low-cost carrier, passengers who have luggage to be checked-in has to pay extra. The ground staff at the counter seemed friendly enough to assign to us the seat that we have requested for. However, she seems to rely on us to read the information on the boarding passes to figure out the departure gate and the time of boarding.
Jetstar uses A320-200 to fly between Kuala Lumpur and Singapore. The single-aisle, single cabin aircraft has a total of 180 seats, arranged in 3-3 configuration. The cabin onboard Jetstar A320-200 is decked in white and black seats, with strips of orange on the floor as well as running along the overhead bins, consistent with the uniform colours that the crew are wearing.
There a total of three lavatories for all 180 passengers onboard, one of the lavatories is located at the front of the aircraft, while two others are located at the rear of the aircraft. As with most single-aisle aircraft, the lavatories are a tad small due to the lack of real estate space onboard the aircraft. The lavatory is brightly lighted and is kept very clean by the cabin crew. There are limited amenities in the lavatory, however, it serves the purpose it is built for.
Seats in the cabin are cladded in black leather, each having a pitch of 29″ and a width of 17.9″. The seat pocket is cast in hard plastic material, located on top of the seat back instead of at the bottom. These seat pockets are rather deep, making retrieving of small items difficult. Seat functions are very basic onboard, only seat recline button located on the right armrest and a large tray table is found in each seat. Other seat functions such as air vent and lighting are located on the ceiling above the seat. Legroom is quite good for a low-cost carrier, however, there is limited recline on the seats. Being a low-cost carrier, seats in Jetstar does not come with In-flight Entertainment, there aren’t any drop down screens onboard this aircraft. Safety briefings are conducted manually by the cabin crew.
As with most low-cost carriers, service onboard Jetstar on this Kuala Lumpur to Singapore leg is minimum. Cabin crews are seen only during safety checks before taking off and prior to landing as well as during safety demonstration. Since this is a short 1-hour flight, cabin crews only went around the entire cabin once to solicit in-flight sales. The lack of service onboard is expected of low-cost carriers such as Jetstar. Despite the lack of presence of the cabin crews, they were friendly and smiled at passengers whenever we bumped into them during the flight time.
Jetstar is a low-cost carrier and served its function of bringing passengers from point A to point B at a low cost compared with traditional full-fledged airlines. The seats are comfortable and I do find the legroom to be good. However, seat recline tend to be a little stingy, perhaps due to the operation model in low-cost carriers. For a short 1-hour Kuala Lumpur to Singapore flight, Jetstar served its purpose and is rather comfortable. I would not say the same for longer flights.