Tokyo Day 6 (24 May 24): Shinjuku – The Shopping Mecca of Tokyo

We spent the next two days exploring the different districts of downtown Tokyo, and today, we explored the Shinjuku area.

Tokyo Metropolitan Government Building – Tokyo from Above

We started our day with a visit to the Tokyo Metropolitan Government Building. To get to the Tokyo Metropolitan Government Building, we took the subway to Tochomae Station on the Asakusa subway line. The Tokyo Metropolitan Government Building is right at the doorstep of Tochomae Station. There is an underground link from the subway station directly to the basement of the building. Tourism officials on the ground floor were ready to assist travellers with our visit to the observation deck. The 243m tall Tokyo Metropolitan Government Building has two towers, each with an observatory deck. Visit to the observation decks of the building are complementary, and we were advised that the views from the South Tower were better. There wasn’t a queue at the South Tower lift queue when we were there; few people seemed to visit this complementary sight. The lift whizzed us up to the observation deck on the 45th floor of the building swiftly. There wasn’t too much of a crowd at the observation deck when we were there, where we were treated to a view of the entire Tokyo city. Seeing the numerous buildings in Tokyo that looked like giants when we were standing on the ground level, suddenly looked like dwarves from the observation deck. The observation deck faces the four cardinal directions of the compass, each with well-marked signs to tell us what we can see from each side. We saw how compact the city is from all sides, with countless buildings packed closely to each other, except for the view from the east window where our attention was captured by the large greenery space of Shinjuku Gyoen National Gardens as if this space was carved out as the lung of Tokyo. Despite being a sunny day, the low clouds obstructed our view of My Fuji from the north windows, and we also hardly saw Tokyo Skytree from the East Windows. There is a cafe and souvenir shop on the observation deck where we bought inexpensive souvenirs.

East of Shinjuku Station – The Lively Side of Tokyo

We dedicated this day to shopping around the Shinjuku area. Shinjuku is a large area, and we mainly shopped around the streets and in the shops east of Shinjuku Station. We had two options for getting to the Shinjuku area from the Tokyo Metropolitan Government Building: riding the subway for one stop or walking over. We opted for the walking option. Surprisingly, the walk from the Tokyo Metropolitan Government Building to the Shinjuku area was rather effortless. The underground walkway had travelators along the tunnel, making walking over a breeze.

Hotel Gracery Shinjuku – Getting up close with Godzilla

The Godzilla building, also known as Hotel Gracery Shinjuku, lies to the East of Shinjuku Station. We exited Shinjuku Station from the East exit and came to a cross junction. Little did we know this junction is also where the 3D cat advertising billboard was (also known as Cross Shinjuku Vision on Google Maps). This was one of the sights I wanted to see but I kept it as an option. We stayed at the junction watching the 3D cat come alive on the billboard, but we were disappointed that the cat did not seem very 3D when we saw it live. The cat only came on for about 10 sec, and the billboard would switch to some advertisement. I thought it wasn’t as special as I had seen on social media.

Crossing the road, we approached the Godzilla building via a small street. This small street, accessible to both pedestrians and cars, is filled with shops and a handful of restaurants. I have a feeling that people use this street as a thoroughfare to the Godzilla building and Kabukicho. We could see the Godzilla head popping up from the top of a building within minutes, which excited my nephew. We stopped at the Don Quijote at the road’s junction on our way to the Godzilla Building. There are several storeys in this 24-hour Don Quijote selling all sorts of goods, from souvenirs to medical items and even branded luxury goods. There is a tax refund counter inside the building, located on the 4th floor.

My nephew was even more excited as we got close to his favourite character. We initially entered the building via the cinema side, hoping to see the Godzilla head terrace. After asking the cinema staff, we were told the Godzilla head terrace is accessible from the Hotel Gracery Shinjuku entrance around the back of the building. The Godzilla head terrace is in the hotel’s lobby, on level 8. We saw a model scene of Godzilla fighting off some alien the moment we stepped out of the elevator, which made my nephew very happy. The Godzilla terrace was closed to the public, perhaps due to over-tourism in the hotel. Nonetheless, my nephew was still very happy to come so close to his “idol”. We spent some time in the cafe next to the terrace and ordered a Godzilla-themed pancake with Godzilla chocolate (it was rather expensive). The pancake and Godzilla chocolate tasted normal, which I thought was not worth the price. There is a Godzilla figurine and movie posters displayed in the hotel lobby. There is even a small shop selling a small selection of Godzilla memorabilia.

Shopping on the East of Shinjuku Station

Our next stop was the Godzilla shop at Shinjuku Marui Annex, about a 15-minute from Hotel Gracery Shinjuku. There was a small market outside the Godzilla building with locals dressed in cosplay characters, which made this already lively part of the Shinjuku area even livelier. As we walked towards the Shinjuku Marui Annex, we stumbled into the Kabukicho, Tokyo’s entertainment and red-light district due to its high concentration of nightclubs. Instead of looking like a red-light district, Kabukicho looked like any other shopping street in Tokyo. Perhaps we came here during the day, which might be different at night.

The way to Shinjuku Marui Annex was very busy with tourists and locals. We stopped by several shops to do some shopping and even spotted a Disney Store along the way. When we reached the Shinjuku Marui Annex, my nephew was ecstatic with the number of Godzilla figurines and merchandise he could choose. My nephew was happy to see a gigantic Godzilla figurine at the shop entrance. There are some gachapon machines at this department store, and we had a great time playing on them. We stopped by some shops after getting Godzilla merchandise while walking towards Takashimaya near Shinjuku Station.

Unknowingly, we came to Musashino Street, just across from Shinjuku Station. This area has a concentration of shops selling figurines and toys and is home to some bigger brands, such as Uniqlo, other than numerous restaurants and pubs. The neon street signs made this area very colourful at night. After getting what we wanted from Takashimaya, we headed back to Musashino Street for dinner, where we saw a good variety of restaurants. One thing I noticed in the restaurants in Tokyo is that most restaurants here do not seem to cater to families or large groups. These restaurants only have seats for two pax, perhaps due to the limited space in Tokyo and partly due to the expensive rental, making it challenging for us to find out who can seat our party of five. We finally found a ramen restaurant that could accommodate us. The food here is delicious, and we had a great meal to end our shopping day in Shinjuku.

Tokyo Day 5 (23 May 24): DisneySea – The Land (or shall I say the Sea) of Happiness

I originally did not plan to visit any of the Disneys, partly because we would waste time queuing for the rides. However, my sister thought not going to Tokyo Disney was like not coming to Japan. Thus, I set aside today for our Disney trip. There are two Disneys in Tokyo: Disneyland and DisneySea. We opted for the Japan-exclusive Tokyo DisneySea, the world’s only sea-themed Disney theme park.

Getting to Tokyo DisneySea

Both Disneyland and DisneySea are located next to each other. To get to Tokyo Disney, we took the Yamanote Line to Tokyo Station, transferred to the Keiyo Line, and alighted at Maihama Station. We exited Maihama Station and took a 2-minute walk to the Disney Resort Line. The Toko Disney Line has only four stops. Of interest were Stop #1 for Tokyo Disneyland and Stop #3 for Tokyo DisneySea.

Into the “Sea” of Happiness

We arrived at DisneySea around 11 am, which wasn’t crowded at the entrance. We opted to arrive at this time to avoid the insane crowds at the entrance before opening, like what we saw on social media. Coming at this time meant we would forgo some of the rides people came here early to snatch the priority pass (paid and complimentary) for. As there were some issues with my Disney app (which was essential for us to book rides), we spent the next 20 minutes at the Guest Relations to sort out and get the paid Disney Premier Access pass for the Journey to the Centre of the Earth ride at the same time.

Mediterranean Harbour and Amercian HarbourFront – Getting our Bearings Around Tokyo DisneySea

Passing under the European-styled buildings after the arrival plaza, the first area visitors will visit is the Meddiratiran Harbour with its signature large lake. We used this lake to get our bearings and figured out which rides were in which area. The Mediterranean Harbour is modelled after Venice. It does not seem to have much going on as it is dominated by restaurants, a bridge that links the front entrance to the rest of the park, and the only attraction – a Gondola ride. Despite not being overly crowded, the gondola ride still requires a quime of 30 minutes.

We passed the Mediterranean Harbour and came to the American Harbourfront. This area is dominated by a high-rise train ride and a replica of a ship – the S.S Columbia that resembles Titanic (my nephew insisted that the ship was Queen Mary, which he was right!). I had read about the long queues in the restaurant in the park and wanted to settle for lunch as soon as we arrived. Seeing there was no information about the queue time in the restaurants at S.S Columbia, we went inside and were surprised to find a short queue. As we were queuing, we were able to watch the Disney Parade from the windows inside the ship near the queue. After spending about 10 mins in the queue for the restaurant, we found out the queue time would take 1 hour after checking with the staff at the door. We thought it was a waste of time and gave up waiting. We walked around the ship a little before leaving the ship. The other attraction at American Harbourfront is the Tower of Terror, which has a queue time of 85 minutes. We checked the app and noticed a 5-minute queue at the Disney Sea Transit Steam Liner near S.S. Columbia. When we arrived at the attraction, we were disappointed to know that the attraction would be closed for a performance. We left the American Harbourfront and headed further into the park for our scheduled ride.

Port Discovery Area – A Place for Us to Kill Time

We came to a fortress attraction next to the American Harbourfront, which was technically the northern part of Mediterranean Harbour. We walked around this medieval fortress, which had four levels for people to walk around and explore. We mainly stayed on the upper outdoor floors of the castle, where we got a view of the roller coaster ride in Mysterious Island and the big lake we saw when we came in from the entrance. There seemed to be some treasure-hunting game ongoing, but not knowing where to queue for it, we left the fortress after taking some pictures.

We stumbled into the Port Discovery area, a little north of the Fortress, as we were walking to our ride. Other than the station for the train ride around the park and some carts selling snacks and popcorn, there was nothing much going on. We merely used this place as a thoroughfare to have some time to kill before our scheduled ride. As we walked past Miguel’s El Dorado Cantina, we saw the queue for this restaurant was short, so we settled for lunch. Miguel’s El Dorado Cantina mainly sells Mexican-inspired food in a fast-food style. We were unsure how big the portion was and ordered all four meals on the menu. The food was mediocre, sufficient for us to fill our stomachs. We found a seat in the corner of the restaurant next to the staff entrance and were surprised that Chip and Dale came past us and even tapped on our shoulders when they were going for their show. What a surprise we had.

Mysterious Island – Time for our First Ride

After the meal, we made our way for our Journey to the Centre of the Earth ride scheduled at 2.30 pm in the Mysterious Island area. Mysterious Island is the largest structure around the park, consisting of a man-made volcano and a large water-filled pit in the centre. We managed to find the entrance to the Journey to the Centre of the Earth ride. The Disney Premier Access pass allowed us to skip a majority of the queue and go pretty far in front of the queue. Journey to the Centre of the Earth ride was an indoor roller coaster ride, which was mainly very mild through the centre of the earth, where we were faced with fire and thunder effects. Towards the last part of the 3-minute ride, the roller coaster shot us up a ramp and out of the volcano, ending the ride with a short, sudden drop into the volcano. Despite his first-ever roller coaster ride, my nephew enjoyed the ride.

Mermaid Lagoon – Searching for the next Ride with the Shortest Queue

After the Journey to the Centre of the Earth ride, we saw on the app that the ride with the shortest queue time was the Whirlpool ride, which had a mere 10-minute queue time. The Whirlpool ride was in Mermaid Lagoon, next to the Mysterious Island area. Rides in the Mermaid Lagoon area are mostly inside King Triton’s Castle (except for the kid’s roller coaster). The centrepiece of Disneyland around the world is its castle; while Tokyo Disneyland has Cinderella Castle, the castle featured in DisneySea is King Triton’s Castle. I thought the castle wasn’t as grand as the other castles in Disneylands worldwide. Once inside the castle, we saw the four rides in the castle. Rides at the Mermaid Lagoon mainly cater to kids. We changed our minds when we saw the Whirlpool ride being a spinning tea cup ride. Seeing that Jumping Jellyfish was the next shortest queue ride (15 mins on the app), we queued for the Jumping Jellyfish ride instead. I would say this ride is equally boring as it merely hoists and controls release riders from a cable suspended from the ceiling. The height at which we were hoisted up was not too high. Even my nephew thought it was a boring ride. After the ride, my friend and I headed to the Lost River Delta for another roller coaster ride while my sister’s family remained in the Mermaid Lagoon as my nephew wanted to get onto the Whirlpool ride.

Lost River Delta – The only Loopy Loop Roller Coaster

The Lost River Delta was just across a bridge from Mermaid Lagoon. This area is modelled after the jungles of Central America, and I thought the rides here were the most exciting at Tokyo DisneySea. This area has two roller coaster rides, one indoor and one outdoor. We went onto the outdoor roller coaster – Raging Spirits, which had a shorter queue time than the indoor roller coaster ride. We spent 40 mins in the queueing for the ride. Raging Spirit is built with an Inca theme, featuring high drops, and is the only coaster with a 360° loop. Despite having a high drop at the beginning of the ride and a 360° loopy loop, I thought the ride was not that exciting. The roller coaster did not feel fast enough, and the drop wasn’t that scary tall. I think the short 1½-minute ride also contributes to the lack of an exhilarating feel on the roller coaster.

Back to Mysterious Island – Our Last Ride of the Day

We returned to Mysterious Island for the 20,000 Leagues Under the Sea ride that we booked under the complementary priority pass. As our booking was at 4.15 pm and we were there early, we spent the next 20 minutes walking around to wait for our QR code to show up on the app. The QR code appeared about 10 minutes before our time slot. The 20,000 Leagues Under the Sea ride is a submarine-themed ride, where we descend a spiral ramp to the bottom of the water-filled pit in the centre of the area. The ride started with us being whipped into an elevator down to the lower pit, and subsequently, water filled the submarine’s glass, giving us the illusion that the pod we were in was submerged in the water. Along the ride, we spotted some animatronics of deep sea creatures and some aliens. We felt the ride was surreal, like riding in a real submarine.

After the ride, we decided to call it a day at DisneySea and did not bother to stay for the fireworks show. I felt DisneySea was rather crowded; on average, the queue for more exciting rides takes more than one hour. We managed to take only four rides out of the 14 rides. We did not feel the Disney vibe when we were there, partly because we did not bother to watch the parades or the meet-and-greets with Disney Characters.

Dinner at Yurakucho

Leaving DisneySea, we headed for Yurakucho, mainly for the Bic Camera shop, as my phone camera lens protector was scratched. Yurakucho is an area dominated by a handful of shopping malls. As it was already late, we limited our stay at Yurakucho near the JR station. The Bic Camera sits next to the JR station and has lots to offer. Besides electronics, the 5-storey Bic Camera at Yurakucho also sells goods found in medical shops and toys. After getting what I wanted, we settled for dinner at Mos Burger, as my nephew wanted to eat nuggets. After dinner, my friend and I explored the area a little while my sister and her family returned to the hotel. The shops around here were already closed as it was already past 8 pm. The only shops we saw that were still operating were the restaurants dotted around this area. Seeing that there was nothing much to see around here, my friend and I headed back to the hotel after walking around for about 10 minutes.

Tokyo Day 4 (22 May 24): Nikko – An Oasis of Nature and History

Nikko is a quaint mountain town about a 2½ hour train ride from Tokyo. This town is famed for its nature and historical sites and onsens. The two main areas in Nikko lie West and North of Nikko train stations. As we will only spend a day here, our trip focuses mainly on the sites west of Nikko train station.

Map of Nikko (Source: JNTO)

Getting to Nikko

There are two ways to get to Nikko from Tokyo: using the Limited Express Trains or the Shinkansen. Two types of Limited Express trains depart for Nikko. The first one, the Spacia X Limited Express, departs from Asakusa Station. This newer train, with a variety of seating types and its caveated cockpit suite, whips travellers to Nikko in style. The other Spacia Limited Express (not to be confused with the newer Spacia X) uses an older train that seems to have been in use since the 80s and departs from platform 5 of Shinjuku Station. The JR Tokyo Wide pass that we have gotten is only valid on this older Spacia Limited Express. Nikko is also reachable by Shinkansen from Tokyo Station, but a transfer to a local train is required at Utsunomiya Station. The Shinkansen to Utsunomiya takes about 50 minutes, and the local train from Utsunomiya to Nikko Station takes around 30 minutes. The Shinkansen option, including the local train, is also covered by the JR Tokyo Wide Pass. We took the Spacia Limited Express for our trip to Nikko and the Shinkansen back from Nikko.

Getting Around Nikko

There are several bus lines that run to the popular tourist sights in Nikko. There are three main buses –
Y, YK, C and W that run to the sights to the west of Nikko Train Station. We mainly used YK and C for sights up to Lake Chuzenji, while the W bus line mainly runs to the three temples in Nikko and stops nearer them (compared to the Y, YK and C busses). Bus stops are marked with numbers and announced in Japanese, English, Mandarin and Korean at every stop, ensuring travellers do not miss our stops. The more significant stops for sights to the west of Nikko Station that we were alighted in were stop #24 – Akechidaira for Akechidaira Ropeway, stop #26 – Chuzenji Onsen for Lake Chuzenji and Kegan Falls, and stop #9 – Nishisando Iriguchi for Toshogu Shrine, Nikko Futarasan jinja Haiden and Nikkozan Rin’nōji Temple. There are two train stations in Nikko. Spacia Limited Express train stops at Tobu-Nikko Station, about a 3-minute walk from the Nikko Station. The first thing to do was to confirm whether the local buses accept Suica Card payments. We attempted to ask about the Tourist Information Centre in Tobu-Nikko Station but gave up due to the long queue.

Akechidaira Ropeway – Views of the Lake and the Waterfall

Nikko is a fairly large area with sights spread out in the town, as we have only one day at Nikko, we have to be very specific about the sights we want to visit. To avoid making the day too rushed, I picked out three sights to visit in Nikko. From my research before our trip to Japan, I matched the bus timetable to the sights we visited. I found the order to Akechidaira Ropeway, Kegan Falls, and Toshogu Shrine, which allowed us to maximise our time. We took the YK bus from the bus stop in front of Tobu-Nikko Station to Akechidaira Ropeway and alighted at stop #24. We took some time to admire the scenery before taking the ropeway. The gentle, cool mountain breeze with the cloud-covered views of the mountain ranges, coupled with the thin crowd, gave us a tranquil feel. The big rock with the mountain view behind gave us a great spot to take pictures.

The Akechidaira Ropeway that we took

We proceeded to buy tickets for the ropeway. Staff at the ticketing booth informed us that views of Kegan Fall might be disappointing as there is not much water flowing from the lake. He helped us purchase the ropeway tickets from the vending machine after we told him we did not mind the water volume at Kegan Falls. Akechidaira Ropeway departs from the base station every 10 minutes, so we did not have to wait too long for our ride to the observation platform. The ride up to the observation platform took around 3 mins. Along the ride, we were treated to views of the surrounding mountain; I could even spot a waterfall amongst the mountain ranges.

The observation deck is a small area offering 360° views of the surroundings. Other than Lake Chuzenji and Kegan Falls, we were also able to see the town that Nikko Station sits on and beyond. The main view we were after was the Lake and the waterfall. From the observation platform, we were able to see Lake Chuzenji sitting on a higher plain and feeding water to Kegan Falls. However, as we were told earlier, there is no water flowing at Kegan Falls; it appears as if someone placed a plug between the lake and the waterfall, causing little water flowing at Kegan Falls. I thought we were able to appreciate how tall Kegan Falls is without the water draining from Lake Chuzenji. As there were very few people here, we were able to enjoy the tranquillity the surroundings brought. The view opposite Lake Chuzenji was vast mountain ranges that seemed to stretch into the horizon. I liked the view of Lake Chuzenji’s side better. As the observation platform was small and there was nothing much to do besides looking at the views, we spent about 30 minutes here and left on the next cable car after taking some photos.

Chuzenji Onsen – Quiant Town next to Kegan Falls

Our next stop is to visit Kegan Falls. From the Akechidaira Ropeway bus stop, we took the next bus that came along for two stops and alighted at stop #26 Chuzenji Onsen. The bus stop at Chuzenji Onsen looked more like a bus terminal. There are bus bays dedicated to each bus service that passes through here. There is even a terminal building where we were able to top up our Suica Card (as mine was running low). Chuzenji Onsen is the small town next to Lake Chuzenji, the lake we just saw from the Akechidaira observation platform. This town is also home to the famous Kegan. Chuzenji Onsen was very quiet, with a handful of travellers walking on the main streets, making their way to Kegan Falls. As we were walking on the streets of Chuzenji Onsen, we could spot Mt Nantai towering over the town. We settled our lunch at one of the restaurants in the town, opposite Kegan Falls.

After lunch, we headed for Kegan Falls. There seem to be more people here at Kegan Falls. As we were already pre-empted that there wasn’t much water flowing down Kegan Falls, we forgo our original plan of taking the paid lift to the lower platform. The lower platform would be a perfect spot to view Kegan Falls when the waterfall flows. Since it wasn’t flowing today, we did not see a point in spending the money for the lift. The way to the upper viewpoint at Kegan Falls was very well-marked. We spotted a two-level concrete structure that seemed to jag into the waterfall. This upper platform is free of charge, and we were still able to catch a glimpse of the waterfall. We spotted water falling at the lower part of Kegan Falls, but it wasn’t anywhere near the majestic when the waterfall was in its full glory. As there was not much we could do here, we returned to the bus terminal and caught the next bus to the Shrines.

Toshogu Shrine – The Shrine in the Forest

As we were walking to the bus terminus at Chuzenji Onsen, we spotted a bus route Y pulling into the stop. The driver indicated that it was going back to Nikko. We took the bus and alighted to stop #9 Nishisando Iriguchi, the nearest stop to Toshogu Shrine. Despite being the nearest, we were still required to walk 10 mins upslope to the shrine. Toshogu Shrine is a UNESCO World Heritage site; its stone main entrance, together with the stone Torii gate, gave it an ancient look. The forested surroundings gave us a sense of adventure, akin to going into some forest shrine looking for treasure. This flight of stairs towards the Torii gate was just the entrance to the forecourt of the shrine. Its entrance is after the ticketing booth.

The Fore Court – The Three Monkeys and the Elephants

Pass the red wooden main entrance to Toshogu Shrine, and a pathway leads to the main shrine building. The forecourt of the shrine is a vast area with temple buildings built on both sides of the pathway. There are two buildings here that have interesting carvings. Walking towards the entrance, the building to the left had three monkeys carved onto the beam. This building looks unfinished with an unpainted basewood. However, the carving of these monkeys was vividly painted in a black and gold frame sitting above a window. The carvings of these monkeys can be easily missed if we are not deliberate in looking for them. Diagonally opposite the building with the three monkeys is another building with carvings of elephants. This building is decked in red and looks more vibrant than its neighbour opposite. Pass another Torii Gate, and after a short flight of stairs, we came to the iconic golden gate that is representative of Toshogu Shrine.

The Mausoleum Behind the Shrine

We did not pay much attention to this (Yomeimon) gate adorned with white walls and golden roofs. We walked past the Yomeimon Gate to the entrance to the main part of the Shrine. Instead of exploring the shrine, my friend and I followed a path that led to the right buildings of Toshogu Shrine. Here, we spotted a sign that guided our attention to the beam above it, where we spotted a carving of a sleeping cat. Here, we bumped into a staff that urged us to go through the gate as they closed. Not knowing what was behind this gate, we followed the instructions of the staff. After a small flight of stairs and a bend later, we saw a long flight of stairs. There are 207 steps up the back of the temple. As it was nearing closing time, just a handful of us were at the stairs. My friend and I scaled up the stone stairs and spotted a lone building perched at the top of the stairs in a large open area. A sign at the side of this short pagoda made from an alloy of gold, silver, and bronze informed us that this is the resting place of Lord Tokugawa, the founder of the Tokugawa dynasty of Shoguns.

The Golden Gate and the Main Shrine

We descended the stone stairs from which we came to explore the main shrine. As it was closing time, plus we were too lazy to remove our shoes, we only saw the main shrine in Toshogu from the outside. The main shrine is enclosed by a set of short-walled fences. The front gate to the shrine was adorned in white and gold with elaborate carvings on its beam. As the front gate to the shrine was closed, we couldn’t really make out what was inside. After exploring another building to the left of the main shrine, we hastily headed for the main entrance of Toshogu Shrine (as the shrine was closing). As we were walking past the Yomeimon Gate, this time around, we paused momentarily to admire the intricate carvings on this gate. The lower level under the roof was decorated in black and gold; taking a closer look, we could spot some characters carved onto the beam. The carvings of the white dragons on the beam above looked very lively, as though they were fiercely guarding Toshogu Shrine. The roof of the top level was full of carvings of dragon heads adorned in gold and black. I can see the amount of hard work that went into creating such a beautiful piece of work.

Back to Tokyo

As the shrine was closing and seemingly most of the shops and attractions in Nikko were calling it a day, we headed to the nearest bus stop for our bus ride back to Nikko Station. There is a bus stop about a 3-minute walk from the main entrance of Toshogu Shrine. This was where Bus Route W stopped, the bus route I originally wanted to take. As we were taking the Shinkansen (the last Limited Express had already left) back to Tokyo, we boarded the local train from Nikko Station, the other station in the Nikko area about 3 min walk from the Tobu-Nikko Station we arrived in this morning. The local train took about 30 mins to reach Utsunomiya station, and transferring to our 50-minute Shinkansen ride back to Tokyo was a breeze. We settled for dinner at Tokyo Station before calling it a night. After all, we had Tokyo DisneySea planned for tomorrow.

Tokyo Day 3 (21 May 24): Karuizawa – Views from Usui Pass Observation Platform; Outlet Mall Shopping at Prince Shopping Plaza

I added this trip to Karuizawa as an afterthought, partly looking for places to maximise the Tokyo Wide Pass we bought before our Tokyo trip. My sister wanted to visit an outlet mall, and it happens so that there is one at Karuizawa. Other than outlet mall shopping, Karuizawa has other attractions such as Kyu-Karuizawa Ginza, Shiraito Waterfall and Usui Pass Observation Platform. As I wanted to cater the afternoon for outlet mall shopping (the very reason we came here in the first place), we had only time for one other attraction. Getting to Karuizawa is easy and convenient, and we only have to spend 1 hour on the Shinkansen from Tokyo Station.

Usui Pass – View of the Mountains and an Ancient Shrine

Usui Pass Observation Platform is accessible by a 50-minute uphill hike from Kyu-Karuizawa Ginza or the red Karuizawa Aka Bus. We took the bus option, which costs ¥500 per person (round trip). The Aka Bus does not stop at Karuizawa. Instead, it starts from Tokyu Harvest Club, a 15-minute walk from the north exit of Karuizawa Station. Karuizawa came across as a sleepy, quiet town as we walked to the bus stop. This town seems to be a great place for someone seeking a relaxing environment away from the hustle and bustle of Tokyo. The bus ride took about 30 mins from Tokyu Harvest Club, with its final stop at the Kumano Kotai Shrine, the stop where we alight for the Usui Pass Observation Platform.

Usui Pass Observation Platform – The Centre Two Prefectures

From the bus stop at Kumano Kotai Shrine, we turned right and took a 5-minute walk to the observation platform. The Usui Pass Observation Platform was a small garden-like open area, not a wooden platform that protruded into the mountain ranges as I imagined. There is only a small opening at the Usui Pass Observation Platform that allowed us to look out into Mt Asama and the mountains of Gunma prefecture. From this small opening, we could see rows and rows of mountain ranges beaming with greeneries that seemed to stretch forever. The other significant sight at the Usui Pass Observation Platform was a sign and some stones that demarcated the centreline of Gunma and Nagano prefectures. We did not spend too much time here as there was nothing much we could do other than take pictures from the small opening of the mountain ranges; we headed back to the shrine while waiting for the next bus back to Karuizawa.

The Historic Kumano Kotai Shrine

Kumano Kotai Shrine is unique that it is one of the few shrines in Japan that sits on the border of two prefectures. The shrine is perched atop a small hill, and a staircase lined with red lanterns on both sides leads to the shrine. Kumano Kotai Shrine comprises three shrines housing three gods in the same compound. The wooden shrine Shinto-style wooden shrines seem to have seen the ages of time, yet they were very well preserved as though time had stopped. We did the prayer in Japanese style, paying respect to the deity installed in the centre shrine and spent the rest of our time here looking around the shops that sell charms. Behind the charm shop rests a 1,000-year-old tree that the locals would pray for marriage. As there was nothing else we could do here and the bus heading back to Karuizawa was about to arrive, we left the temple and joined the queue for the bus ride back.

Prelude to our Shopping Experience – Kyu-Karuizawa Ginza

Kyu-Karuizawa Ginza Street is one of the main attractions in Karuizawa. The Kyu-Karuizawa Ginza is a shopping street with neo-classical Japanese buildings. The bus stop was conveniently located at the northern end of the street, which made perfect sense for us to alight and continue our journey towards the JR station on foot. There did not seem to be a lot of visitors to this part of the street, but we noticed it gets busier towards the southern end. When it comes to dining options, the choices are very limited on this street. There are many cafes offering desserts and bread on Kyu-Karuizawa Ginza, but only a handful of Western-Japanese infusion restaurants. Most of the eateries are located at the southern end of the street. There are several small alleys from Main Street that are worth taking a look at. Most retail shops on Kyu-Karuizawa Ginza Street sell Japanese souvenirs and omiyage. Occasionally, we would find clothing and lifestyle shops and some shops selling artwork. It took us about 30 mins walking down Kyu-Karuizawa Ginza Street as we were mainly window shopping on the street.

Outlet Mall Shopping at Karuizawa Prince Shopping Plaza

Karuizawa Prince Shopping Plaza is a large outlet shopping complex at the doorstep of Karuizawa JR Station. The south exit (turn left as we exit the gantry) leads right to the shopping complex. Rather than calling it a mall, Karuizawa Prince Shopping Plaza sits on a huge plot of land with the stores spreading out over the vast area. The large pond in the centre of the shopping plaza makes the plaza look more like a garden than a shopping mall. The shops are very well laid out and grouped according to their category, like luxury brand shops surrounding the lake, eateries located on the northern part of the plaza, etc. We spent the rest of the afternoon shopping at Karuizawa Prince Shopping Plaza. I thought some of the things on sale here were very competitive. However, not all the items we found here are exactly outlet mall prices. Like most outlet malls, there is a limited range of goods in each store (maybe except Gucci and Burberry), and most stores sell off-season items. I found a huge selection of items for sale in almost all sporting goods shops. Despite being unable to find the things that appealed to us here, we spent the rest of the afternoon shopping around. Shops at Karuizawa Prince Shopping Plaza close at 7 pm; we left the shopping plaza at around 6.30 pm to catch our Shinkansen back to Tokyo.

Tokyo Day 2 (20 May 24): Kawaguchiko – Home of Mt Fuji, the Icon of Japan

Our Alternate Plan to Kawaguchiko

Kawaguchiko is the nearest town in Japan to visit the Mt Fuji region. Two main ways to get to Kawaguchiko from Tokyo are via the JR or the interstate bus. For the train option, we could take the Fuji Excursion Express train, which whips travellers from Shinjuku to Kawaguchiko in under 2 hours, or the non-express services, mainly for those who did not manage to snag a ticket for the Limited Express trains. For the bus option, there are numerous services from Tokyo to Kawaguchiko daily, departing from the Bus Terminal opposite Shinjuku Station. These buses can be boarded from the bus station opposite Shinjuku Station.

We originally planned and booked seats on the Fuji Excursion Limited Express to Kawaguchiko. Limited Express trains to Kawaguchiko sell out very fast (ours sold out within 2 days of release). As we woke up late and missed the train we had booked, I had to look for alternatives to get to Kawaguchiko. We initially wanted to take the bus option to Kawaguchiko. At the Bus Terminal, we were told the next available bus would leave at 11.45 am, which meant we would arrive at Kawaguchiko close to 2 pm. The ticketing staff advised us to take the next non-express train and transfer to Otsuki, where we would reach Kawaguchiko earlier. We heeded her advice and managed to catch the 10.30 am train to Otuski.

The non-express train took 1 hour to reach Otsuki Station. At Otsuki Station, the way to the platform for the local train to Kawaguchiko was very well marked. We followed the white sticker on the floor that said “Fujikyu Railway”, which brought us to another gantry where we just had to show the station staff our Tokyo Wide Pass for the ride on the local train. The local Fujikyu Railway took another 1 hour to reach ShimYoshida Station, our first to see Mt Fuji with the iconic Chureito Pagoda.

The Iconic View of Mt Fuji and Chureito Pagoda

The viewing platform in Arakurayama Sengen Park is perched on top of 398 steps hill. Exiting ShimYoshida Station, we followed the well-marked signs to the park, about 5 minutes on foot to the base of the hill. The base of the hill was a gentle slope decorated with red lamps on either side of the path. Further up, we spotted a red Torii Gate, which splits into two paths to the top of the hill. The one on the left leads to the Arakura Fuji Sengen Shrine and a sloping path leading to the top of the hill for those who prefer a leisurely and not too strenuous stroll up. The path on the right leads to the faster 398-step climb to the viewing platform. Initially, I was worried that the climb was too much for my 8-year-old nephew, but it wasn’t as bad as I had thought. My nephew and I completed the climb in around 15 minutes (his parent took a little longer but completed it within 20 minutes). The iconic 5-storey Chureito Pagoda, a peace memorial built to commemorate the people of Fujiyoshida who died in wars from the mid-1800s (from the First Sino-Japanese War in 1868) to World War II, sits at the top of the stairs waiting for visitors.

The platform where one could view Mt Fuji and the Chureito Pagoda is a short walk up the path on the right of the pagoda. We were sorely disappointed to learn that Mt Fuji was hiding from us. Due to the low clouds, we could not see the peak of the iconic volcano. We spotted some visitors sitting at the platform as though waiting for the clouds to dissipate to get the iconic pagoda and Mt Fuji shot. As it wasn’t overwhelmed with visitors at the time of our visit, we managed to get some shots with the pagoda with no people in it. Despite being unable to see the peak of Mt Fuji, we were still rewarded with a commanding view of the town below.

We decided to visit the Arakura Fuji Sengen Shrine, established in the 9th century as a place of worship dedicated to the Shinto goddess Konohanasakuya-hime. This deity, often associated with Mount Fuji and the blooming of cherry blossoms, symbolizes renewal, beauty, and the transient nature of life. The Arakura Fuji Sengen Shrine, built mainly with wood, wasn’t that massive of a shrine. The single-building shrine occupies a relatively small corner at the base of the hill. There was a small crowd here, and people mostly came to pray after visiting the viewing platform. I taught my nephew the rituals of hand cleansing and how the Japanese did their prayers at a shrine. After praying, we continued our journey towards Kawaguchiko.

The Lake and the Volcano – Kachi Kachi Ropeway

Returning to ShimYoshida Station, we took the next train (using our JR Tokyo Wide Pass) to Kawaguchiko. Originally, I planned to get tickets to the Fuji Shibazakura Festival, then head to Kachi Kachi Ropeway and return after the ropeway ride for the flower show. We arrived at Kawaguchiko Station at around 2 pm and tried to purchase the tickets to the festival from the ticketing booth next to the gantry at Kawaguchiko Station. However, we were saddened to learn that the tickets for the day had been sold out. We had to change our plan again to head to the Kachi-Kachi ropeway first and do a cruise on Lake Kawaguchiko afterwards. Kachi-Kachi Ropeway takes about 20 minutes on foot from the Kawaguchiko Station, and we used a combination of Google Maps and the signs posted around the area to find our way. Along the way, we stopped by a restaurant for lunch.

After our meal, we continued our walk towards Kachi-Kachi Ropeway. By the time we arrived at the base station, we learned that it was 30 minutes before closing time (the ropeway closes at 5.30 pm). I read online that the queue for the Kachi-Kachi Ropeway would take up to 1 hour during peak hours; we were lucky that there was no queue at the ropeway station. I guess it was a blessing in disguise that we missed our earlier train to Kawaguchiko. I thought the ride up Mt Kachikachi on the ropeway was superb. From ground zero, Lake Kawaguchiko looked like a body of water that seemed to stretch forever, and we had no idea what the entire lake looked like or how big it was. As the cable car slowly made its way up to the mountain, we were able to appreciate Lake Kawaguchiko. The mountain ranges surrounding Lake Kawaguchiko looked like they were protecting the lake. The view was peaceful and calming.

The ride up to the top station took about 3 minutes. As we walked out of the station towards the viewing platform, we were pleasantly surprised to see Mt Fuji’s snow-capped peak peeping out of the clouds, rewarding us with her full glory. Instead of taking the long walkway towards the viewing platform, we could not hold back our excitement for Mt Fuji and used the faster staircase route. Seeing Mt Fuji in her full glory felt like our trip here was well worth it. There are two viewing platforms at the top station of Kachi-Kachi Ropeway, and both platforms were constructed to face Mt Fuji. The lower platform is the larger one, where we saw many people gathering, busy taking pictures with the icon of Japan. However, the upper platform has a better view of Mt Fuji. Here, not only were we treated to an unobstructed view of the icon of Japan, but we were also able to get a 360° view of the surroundings, from Mt Fuji to the town below and Lake Kawaguchiko.

Mt Fuji finally showed her face.

We rode down to the base station as it was approaching closing time. Shops around Kawaguchiko seem to close at around 5.30 pm. When we reached the base station, most shops were already closed. As we were too lazy to make that 20-minute walk back to Kawaguchiko Station, we took a bus (there is a bus stop right in front of Kachi Kachi Ropeway base station) instead. As we boarded our ride back to Tokyo on the Fujikyu Railway, we were still treated to the view of Mt Fuji. The last Limited Fuji Excursion trains left at around 4 pm, and we followed our original plan to take the longer train ride via Otsuki back to Tokyo.

Tokyo Day 1 (19 May 24): Ueno – Starting our Tokyo Trip with Shopping on the Historic Ameyoko Street

My maiden trip to Tokyo was planned around visiting the major sights outside Tokyo for the first three days to maximise the JR Tokyo Wide Pass we had gotten before the trip and spending the last three days around Tokyo city. As we had a redeye flight, I did not pack too many itineraries on our first day.

Arrival at Narita Airport

There have been several changes to the immigration to Japan in recent months. Due to the recent depreciation of the Japanese Yen, Japan has seen a large inflow of tourists, resulting in ridiculously long wait times at immigration. To manage the situation at immigration, the Japanese Government encourage visitors to register on the Visit Japan Web. The latest change to the web service now only generates one QR code for faster immigration clearance. I thought there would be two queues for the immigration process, one for those who had registered on the Visit Japan Web and another for those who hadn’t. However, we found out that wasn’t the case at Narita Airport. There was only one queue at the immigration, regardless of registration status on the Visit Japan Web. Although only one flight landed before ours, we spent the next 1½ hours waiting in the queue to clear immigration. Only four counters were open to handle the large influx of visitors waiting to clear the immigration, contributing to the lengthy wait times. The immigration situation felt more chaotic when we spotted airport staff randomly picking people in the queue to register our fingerprints. I felt registering on Visit Japan Web did not improve the immigration process since everyone was made to fall into a single queue.

Sorting out our Transportation at Narita Airport

Just when we thought clearing the immigration was the end of the chaos at the immigration. We were in for another shock when we arrived at B1 to settle our transportation tickets. We wanted to collect our JR Tokyo Wide Pass and get our Suica cards simultaneously before collecting and making seat reservations for the Skyliner tickets I bought online. The way from the airport arrival hall to the subway counters was well-marked. When we arrived, there wasn’t much of a queue in all the counters. The JR East Travel Centre was easy to locate, marked with oversized fonts on its door. We were third in the queue but had to wait around 10 minutes as only one counter served passengers who had pre-booked passes online. We would spend the next 15 minutes at the counter collecting our tickets and purchasing a Suica Card. But when we enquired about the child Suica Card, we were told to join another queue across from the JR East Travel Centre.

When we settled our JR tickets, a long queue had formed at Counter C. We spent another 30 mins queuing at the counter and finally got the child Suica Card for my nephew. The Skyliner train service is the fastest way from Narita Airport to downtown Tokyo. I had previously bought our Skyliner tickets on their official website, as we would have saved around ¥200 for each adult. There are two counters and three queues for the Skyliner ticketing. Not knowing which queue was for what, we initially queued at the blue-coloured counter next to the gates with a huge “Keisei Ticketing Counter” written on it. There are two queues formed at this counter, one for the automated ticket purchasing machine and another for the manned counter for assistance. We queued up at the manned counter as we had already bought our tickets. After queueing for about 15 mins, we were told by the staff at the counter we were in the wrong queue, and we could only redeem our tickets at the shop opposite (next to JR East Travel Centre) that says “Skyliner & Keisei Information”. We spent another 1 hour queuing up to get our reserved seats. By the time it was our turn, we could only catch the 12.15 pm train to Ueno.

I thought the ¥200 saved by buying the tickets online was not worth it, and we spent more time queuing to get the tickets than buying tickets on the spot (the queues seem to move faster). One good tip we got from the staff at the information centre was to alight at Nippori Station instead of Ueno Station when switching to the Yamanote Line. We were told that at Nippori Station, we were only required to move from one platform to another, whereas at Ueno Station, we would be required to switch stations.

Change in Plan – Scrapping Tokyo Tower Visit for Ueno

I had originally planned to visit Tokyo Tower and Asahi TV station in the afternoon before heading to Ueno in the evening. However, the long queue times at the immigration and the ticketing counters took up 4 hours of our time. It was around 1.45 pm by the time we reached our hotel. It was already 2.20 pm by the time we settled into our room and got ready to explore Tokyo. Our Tokyo Tower visit was the 2.30 pm timeslot; factoring in the time required to make our way (it would take us around 30 mins), we would have missed our timeslot for entrance. We ended up cancelling our original plan of visiting the sights around Roppongi and opted to go shopping at Ueno instead.

The Historic and Vibrant Ameyoko Shopping Street

Yamanote Line is our go-to JR line for the next few days, as it covers most of the popular areas in Tokyo. It took 30 minutes from our hotel to Ueno by Yamanote Line. Ueno has several attractions, such as the zoo and the Ueno garden. As we had a long day, I kept the to-visit list only to the Ameyoko Shopping Street this evening. Ameyoko Shopping Street dates back to the post-World War II period and started as a black-market selling things from the soldiers. This place subsequently transformed into a marketplace selling candies and sugar (its original name, Ameya Yokocho, translates to Candy Store Alley). To Ameyoko Shopping Street, we should have taken the south exit – Hirokoji Exit, directly across from the street. As we were rather overwhelmed with the number of exits (nine total), we barged towards whatever exit popped up and took the east exit – the Iriya Gate exit instead. This exit took us another 15-minute walk to Ameyoko Shopping Street.

After some navigation, we found ourselves in one of the back alleys of Ameyoko. This small street is populated with restaurants. After another 5 minutes of walking, we came to the main street of Ameyoko. On top of the restaurants, we spotted many more shops selling various goods, from clothing to shoes to medical stores. There are several smaller alleyways that branched out from the main Ameyoko Shopping Street, and it seemed nothing much was going on in these streets. The main actions and more “shoppable” stores are on the main street, where there are two large drug stores on the main street alone. Nearer to the end of the street opposite Ueno Station, the main street merges with its neighbouring street, where we found eateries dominating this part of the street. Numerous seafood eateries lined up on either side of the street with outdoor seating, where patrons can choose their live seafood from the tanks, and the chef would whip up a dish. On top of these cooked food stores, stores sell from omiyage to dried food. The neighbouring street was dotted with stores selling desserts.

[Airline Review] – Singapore Airlines B787 – 10 (SQ638) – Business Class, SIN – NRT (18 May 24)

At the Airport

Our flight started in Kuala Lumpur, transiting through Singapore for Narita; hence, we were already checked through from our previous flights. As our previous and next flights landed and took off from Changi Airport Terminal 2, we headed straight to SilverKris Lounge in Terminal 2.

SilverKris Lounge in Terminal 2

SilverKris Lounge signage at Singapore Airport Terminal 2

Singapore Airlines SilverKris Lounge is located on level 3 of Terminal 2, about a 3-minute walk from the immigration gates. The SilverKris Lounge in Terminal 2 was recently refurbished when the terminal underwent a renovation during the pandemic. But there doesn’t seem to be any difference in the lounge after the refurbishment. Three lounge staff were standing at the entrance, ready to welcome passengers. SilverKris Lounge in Terminal 2 is decked in dark brown and white marble tiles. The wooden earthy tone gave the lounge a sense of calmness, while the white marble tiles exude a luxurious vibe. SilverKris Lounge has a clear delineation for its lounging and dining areas. The lounge dedicates the majority of its floor area to its lounging area, decked with numerous single-seat leather armchairs and a side table. Passengers can comfortably rest on these armchairs, grab a small bite or drink from the main buffet area, and relax in the lounge while juicing up their lifestyle device from the USB-A or universal charging outlet on the side table.

The dining area in the lounge uses white marble floor tiling and tabletop. Here, we found a good spread of hot local dishes to fill our stomachs. On top of the hot food, there is a small salad bar and some cold cuts in the buffet area. I highly recommend one try out the Laksa in SilverKris Lounge. Food is served buffet style and is topped up regularly. There is also a made-to-order noodle station that changes the menu according to the time of the day. The lounge is well-stocked with packet juices, soft drinks, coffee/tea, and beer at the drink station, which is tucked in one corner of the dining area. Several long dining tables next to the buffet area, capable of seating up to eight passengers, provide proper dining space for us to dine. However, the long table, while great for larger groups, also meant passengers travelling in smaller groups would have to share the table with others.

SilverKris Lounge at Changi Airport Terminal 2 has four shower rooms inside the restrooms. Showering facilities operate on a first-come first-served basis and require no booking. I was informed by the staff at the restroom that we could just walk into any empty shower room. The best thing about the shower rooms in SilverKris Lounge at Changi Airport Terminal 2 is that there is no queue for usage. We were able to use the shower facilities at the time we arrived at the lounge. The shower room in SilverKris Lounge at Terminal 2 is decked in sand-coloured marble tiles, with a wet and dry area. I find the shower rooms a tad too tight, as space is a challenge for passengers carrying cabin-size luggage that requires a shower. The shower cubicle was fitted with both a rain and regular shower head. One point to note is that there are no toilets inside the shower rooms.

The Aircraft

Singapore Airlines mainly operates B787-10 and A350-900 between Singapore and Tokyo (Narita and Haneda). These aircraft were fitted with Singapore Airlines’ regional Business Class seats. We flew on the B787-10.

The Cabin

Singapore Airlines is very consistent in the tone and the vibe of its Business Class cabins across the various aircraft types and configurations in which it operates. Business Class cabins in their B787-10 employ different shades of brown to emphasise their earthy and relaxing vibe, apparent in the leather chosen for the seats, the shell of the seat and even the carpeting. The use of lilac mood lighting in Singapore Airlines B787-10 Business Class cabin made passengers feel relaxed, consistent with the vibe created by the earthy-coloured tone. Singapore Airlines B787-10 has only one Business Class cabin housing 36 seats arranged in a staggered 1-2-1 configuration.

Two lavatories at the front of the aircraft serve the 36 passengers travelling in Business Class. The Business Class lavatories predominantly use white colour in the fittings and the lighting to make them feel larger than they are. Unlike the other aircraft configurations, where the backsplash was decorated with a brown leather backsplash to give it a more premium look, the lavatories on Singapore Airlines B787-10 looked exactly the same as the ones in Economy Class. The only difference is the type of amenities offered in the Business Class cabin lavatories. Besides the more premium dental kits and shavers, Singapore Airlines also provided Penhaglion’s amenities in the Business Class lavatory.

The Seat

Singapore Airlines fitted its B787-10 with its regional Business Class seats, narrower than its long-haul Business Class product and even its B737-8 Max aircraft. Each Business Class seat onboard has a pitch of 60″ and measures 20″ wide (compared to the long haul seats, which are 28″ wide, and B737-8 Max, which are 21″ wide). Nonetheless, the thick padding and the luxurious leather on these seats made them comfortable for our flight to Narita. There are three modes configured into these seats: the upright mode for take-off/landing, the fully reclined 180° flatbed mode for sleeping, and the in-between lounging mode for greater comfort when watching movies. These seat modes can be activated through the touchscreen panel fitted on the aisle side of the seats. Other than controlling the angle of the seat, the seat control panel also comes with a lighting control and an attendant call button. I thought the seat control buttons were very well designed, and they are sensitive enough to activate and not too overly sensitive for accidental activation. The Singapore Airlines regional Business Class seats are designed with high shellback, improving passengers’ privacy, especially in flatbed mode.

Regarding storage, Singapore Airlines regional Business Class seats on their B787-10 are fitted with a cabinet next to the seat with a sliding door that allows passengers to stow their smaller items even when the aircraft is taking off or landing. I find the space afforded for storage in this cabinet is on the smaller side. However, the cabinet is large enough to swallow a tablet on top of smaller items like passports and chargers. The side table, which also doubles as a cocktail table, by the cabinet also allowed me to place items on for easier access during the flight. However, these items must be put away during take-off and landing. Other than the cabinet, the seat pocket near the floor also provides some form of storage, but its inconvenient location discouraged me from using it as I had to bend over or get out of our seats to reach it. There is space underneath the footwell that provides us with an alternate place to stow our backpack other than the overhead bin. I mainly used this space to place the blanket provided during the initial hours of the flight.

The in-seat table is stowed under the personal TV. The table was folded in half when I first fished it out of its storage space. The half-folded design meant I did not need to deploy the entire table size to only use it to place my drinks. When fully deployed, the table is large enough for passengers to work on their 15″ laptop. The table was not designed with a swivel function, and with the little space available for wriggling when it is fully deployed, the table will need to be stowed away whenever I need to move out of my seat. Other than the overhead lighting, Singapore Airlines B787-10 Business Class seats are also fitted with a panel of three reading lights placed high inside the seat, which are angled to provide illumination at various seating positions. Each Business Class seat has a universal power outlet and two USB-A outlets inside the cabinet, allowing us to keep our lifestyle devices and laptops juiced up throughout the flight.

Each seat has two USB-A outlets and a universal power outlet inside the cabinet.

Inflight Entertainment

A large 18″ personal TV is fitted in the Business Class seat on Singapore Airlines B787-10. The screen looked crisp and sharp, and I was able to enjoy the entertainment onboard without reflections. I like how these screens can be tilted downwards, which does not affect the watchability even when the seat is reclined into bed mode. The movie selection can be controlled directly on the responsive touchscreen functions on the TV or via the IFE controller stored under the seat controller panel. I could select my entertainment from the physical button or the touchscreen on the IFE controller. I like how the IFE controller was easy to use; even my 8-year-old nephew could use it by exploring himself. KrisWorld is Singapore Airlines’ entertainment system, where I found a huge selection of movies and TV series to keep myself entertained when not sleeping. The entertainment options on KrisWorld were very well catalogued in its menu options, with a menu dedicated to young passengers to access kids-friendly shows. Singapore Airlines provides noise-cancelling headphones for its Business Class passengers. I would say these headphones were very effective in removing ambience noise; I even had to remove them while speaking to the cabin crew.

Meal

Singapore Airlines made some changes to their red-eye flight, otherwise known as the sleeper service. I flew on their red-eye from Seoul pre-pandemic and was served supper and breakfast. However, this time around, we were only served one meal. Passengers were given the option to have their meal after take-off or before landing. Prior to our flight, Singapore Airlines published the inflight menu on their website. Looking at the food on offer for this flight, I opted for the Book-the-Cook service, which opens up a good variety of food options. This service is only available for selected routes. However, the Book-the-Cook service only allowed us to choose from the main course; we were served the same appetiser and dessert as passengers who did not use this service. I booked the “Aromatic Barramundi” from the Book-the-Cook menu. I am not a fan of the Barramundi. The fish, while fresh, tasted a little too bland for my liking. The bed of couscous below the fish felt undercooked. As this is a sleeper service, Singapore Airlines did not offer their signature garlic bread. Fortunately, the croissant that I chose was tasty and fluffy. Singapore Airlines also offered snacks to passengers who felt peckish throughout the night.

Service

The service I received onboard this flight did not match the service standards that Singapore Airlines proud itself to have. The service was horrendous and fell very far behind my previous Business Class experience with Singapore Airlines. Not only did the stewardess not provide basic service, such as confirming my pre-ordered meal or giving me the option of when to have my meal, but she ignored my presence as a passenger in Business Class. I witnessed her providing such services to the passengers around me, seemingly signalling that she “conveniently” forgot about me. Her service rendered to me felt more like an afterthought and felt forced. When it came to timing for my meal, she just came by uttered “breakfast”, and walked away without waiting for my answer. Signs of her ignoring my presence manifested when I was heading to the lavatory. She saw me walking down the aisle, and instead of acknowledging my presence, the stewardess simply squeezed past me without saying a word. There was no service from her, and she did not even provide drinks or snacks. I had to request drinks from the other cabin crew working at other stations.

I raised my unhappiness to the inflight manager, who came across as patronising and finding excuses for the behaviour of the stewardess. It also seems that the cabin crew onboard this flight did selective listening, even with the inflight manager. As I was flying on my birthday, my friend requested a birthday cake, but the stewardess made me lose my mood to celebrate my birthday. I requested the inflight manager to split the cake amongst my family to consume onboard. The inflight manager did not heed my request and threw the cake away. Several other crew members also seemed to practise selective listening; when I requested amenity kits or drinks, these crew would nod, walk away, and never return with my request. I had to ask them several times before my drinks or amenities kit was brought to me. When it came to serving my meal, the cabin crew seemed disinterested and placed it in a haphazard manner, which almost fell on me. The service standard on this flight was not the usual Singapore Airlines standard I had received, I had better service when flying in Economy Class.

Afterthought

Singapore Airlines’ regional Business Class seat on the B787-10 was comfortable. It provided passengers with great privacy despite not having an enclosed space like the Q-Suite on Qatar Airlines. However, I find the seat narrow and getting in and out of the seat past the consoles can be squeezy. Nonetheless, I could still catch a few hours of sleep in this Business Class product. This flight had the worst service that I received onboard Singapore Airlines. The stewardess serving me came across as deliberately ignoring my presence. The inflight manager came across as patronising and practised selective listening. This is the worst experience anyone would experience; not befitting of Business Class service and certainly not befitting Singapore Airlines.

[Airline Review] – Singapore Airlines A350-900 (Long Haul Variant) (SQ125) – Business Class (Bulkhead Seat), KUL -SIN (18 May 24)

At the Airport

Singapore Airlines operates eight check-in counters in Row L at the rightmost end of the Kuala Lumpur International Airport Terminal building. Three of these eight counters were dedicated to Business Class passengers, and one to KrisFlyer Elite Gold or Star Alliance Elite Gold members. The rest of the four counters were designated to service Economy Class passengers. Unlike most airports, I am surprised to see a separate queue for elite members, which lumps Elite members into the queue with Business Class passengers.

The Aircraft

Singapore Airlines mainly deploys the older B737-800 NG, inherited from SilkAir, B737-8 Max, and the A350-900 Long Haul variant between Singapore and Kuala Lumpur. We took the same A350-900 Long Haul variant for this flight back to Singapore.

The Cabin

Singapore Airlines A350-900 Long Haul variant Business Class cabin has a total of 42 seats, with a bulk of 26 seats in the forward Business Class cabin and 16 in the more intimate aft cabin. The Business Class cabin employs an earthy tone, which is apparent in the cabin’s brown leather seats, armrests, and carpeting. Coupled with the lilac-coloured lighting during boarding, the Business Class cabin emits a sense of elegance and calmness.

Three lavatories serve all 42 Business Class passengers: one in the front part of the cabin just behind the cockpit and another two between the Business Class cabins. The Business Class lavatories were designed with the same colour tones as the cabin. The dark wood-coloured panelling at the sink cabinets and the light brown backsplash at the sink ensured the design language flowed into the lavatories. Singapore Airlines even carpeted their Business Class lavatories and decorated them with orchid flowers to make them feel more premium. Regarding amenities, the Business Class lavatories are packed with even more amenities than the Economy Class lavatories. On top of the more premium dental kits, hairbrushes and shavers, Penhaligon’s toiletries, such as hand cream, facial mist, and eau de toilette, were also supplied in these lavatories.

The Seat

Singapore Airlines Business Class seats in the A350-900 long haul variant aircraft are arranged in a 1-2-1 configuration, with each of the 42 seats having a generous pitch of 60″ and a width of 28″, making it one of the widest seats in the skies. The seats onboard are designed with three modes: upright for takeoff/landing, angled for relaxing and lounging, and flatbed for sleeping. Two of these three modes can be accessed using the seat control buttons, which also control the lighting located on the aisle side of the seat. Converting the seat to bed mode would require the assistance of the cabin crew to flip the seat back over. Singapore Airlines also programmed an adjustment button for passengers to customise the angle of tilt and how much forward they want the seat to be to increase the comfort of the passengers. Personally, I find the lounging mode to be the most comfortable. As this was a short flight and the cabin crew was busy with service (they have a very short window to service and collect the china), I did not bother them to convert my seat into the flatbed mode. We managed to secure the highly in-demand bulkhead seats, usually blocked off for higher-tiered Singapore Airlines members during booking. The main difference between the bulkhead seat (and the main reason for their popularity) and the rest of the seats is the size of the foot well. The regular A350-900 Business Class seats were designed with a small footwell, angled towards the middle (for middle seats) and the sides (for window seats). Due to this angle, sleeping on longer flights can be a challenge. Instead of a small footwell, the bulkhead seats are designed with a footrest that spans the entire width of the seat, allowing passengers to sleep in a variety of positions. This also gave passengers more space underneath the footrest to stow away carry-ons.

Singapore Airlines A350-900 Long Haul Business Class seats are fitted with a large solid table, stowed at the armrest away from the aisle. Despite the sturdiness of the table, deploying it is pretty effortless. While the positioning of the table was convenient, I kept bumping my elbow onto the ledge when the table was stowed away, causing it to spring out of its stowage position. The table can be swivelled for passengers to get in and out of their seats, and its height can be adjusted depending on how high passengers like the table to be (particularly useful when the seat is in bed mode).

There are several storage spaces available in Singapore Airlines A350-900 Long Haul Business Class seats. The inflight seat pocket is located before the table, where the airlines provide reading literature such as the inflight magazine, duty-free shopping catalogue, and aircraft safety card. Right next to the seat is an open cabinet that allows us to place our tablets or laptops. However, due to the open design, items stored here must be removed during takeoff and landing. Besides the open cabinet, a deep storage compartment is designed into the armrest. I found this space perfect for storing my passport and mobile phone (when not being charged). Here comes the difference between the bulkhead and the regular Busines Class seat. The regular Business Class seats come with an additional cabinet next to the personal TV, which I usually use to store items such as my toiletries pouch or the provided amenity kit. In the regular seat, there is also a small cocktail table beneath this cabinet, which I found very useful for placing drinks. These features are not present in the bulkhead seat. I am torn between sacrificing additional storage space in the seat over the large legrest and more storage space under the legrest.

Singapore Airlines A350-900 Long Haul Business Class seats come fitted with several lighting to illuminate, especially for night flights. Besides the overhead reading light, the seat is fitted with two more lights on either side. On the aisle side, I found three lights for passengers to use while the seat is converted to bed mode. On the middle or window side, fitted next to the open cabinet, is another adjustable reading light meant to be used when the seat is in upright or lounging mode. There are some charging outlets fitted under the seat side reading light. I found two USB-A outlets and a universal power outlet to satisfy passengers’ power needs for charging our mobile devices and laptops. Besides these power outlets, Singapore Airlines also fitted an iPod and HDMI ports for greater connectivity to the TV.

Inflight Entertainment

Singapore Airlines fitted its A350-900 Business Class seats with a large 18″ personal TV. The high-resolution TV produces crisp and sharp images, converting the seat into a mini theatre in the sky. I have flown in this Business Class product several times (the most recent time was in Jan this year when I flew from Paris to Singapore), and this is the first time I discovered the TV can be tilted to angle downwards, perfect for passengers to watch while lying down. The TV installed in the Singapore Airlines A350-900 Long Haul Business Class product does not have a touchscreen function. Controls for movie selection must be done via the IFE controller, stored on the armrest away from the aisle. The IFE controller is very intuitive to use, and passengers can use the physical buttons or the touchscreen function on the IFE controller to select their entertainment option. Singapore Airlines did not provide headphones for the passengers as this was a short flight. I am unsure if they will be made available upon request from the cabin crew. When it comes to Singapore Airlines’ entertainment system – KrisWorld, passengers are spoilt for a choice of entertainment options ranging from the latest Hollywood blockbusters to hundreds of movies to TV series and documentaries. There is even an entertainment menu for children to access kids-friendly cartoons and movies. I’d say KrisWorld is jam-packed with numerous entertainment options catering to various passengers and entertaining us for hours.

Singapore Airlines fits an 18″ high-resolution personal TV in its Business Class seat.

Meal

Despite the short 1 hour flight to Singapore, Singapore Airlines manages to serve its Business Class passengers with meals. However, menus were not made available during this flight, but we could view the food options on the Singapore Airlines website. Due to the short flight time, both food options made available to us were cold food. During boarding, the cabin crew approached us and asked if we wanted the Poke Bowl or the Beetroot Toast Sandwich option. I opted for the Poke Bowl and had very low expectations of the meal since neither option was the food that I usually ate. To my surprise, the Poke Bowl served was very tasty and tasted akin to sushi. The Japanese rice complemented very well with the seared tuna, creating an interesting flavour in my mouth. Drinks were served shortly after the food was served.

Service

The service onboard this short flight from Kuala Lumpur to Singapore was nothing short of impeccable. We were warmly welcomed and ushered to our seats the moment we boarded the aircraft. Like clockwork, another cabin crew came around, offering us orange juice and champagne as welcome drinks when we were seen settling into our seats. Throughout our interactions with the crew, we were always addressed by our first name. We even managed to engage in short conversations with the cabin crew during boarding. The caring cabin crew took note of my 7-year-old nephew, and I saw them checking on him several times during the flight to ensure he was comfortable. As my nephew is a picky eater, the food served during this flight was nothing to his liking. The caring cabin crew gave him some biscuits in case he was hungry. I can understand the immense pressure the cabin crew faces for this short flight. Other than the fatigue of operating a turnaround flight (they are the same set of crew we flew with for our flight from Singapore to Kuala Lumpur), the crew working in Business Class were also under immense time pressure, having to serve food and drinks for a flight that is barely 1 hour long. Despite these pressures, the cabin crew still serviced their Business Class passengers with a smile, and service did not come across as rushed.

Afterthought

Singapore Airlines A350-900 Long Haul Business Class seats are very comfortable, being the largest seats in the sky. The cushioning on these seats made one feel like sinking into them and not getting up. I particularly like the seat in lounge mode, where I was able to adjust the seat to the angle I find most comfortable. It is a shame that headphones were not provided for this short hop between Kuala Lumpur and Singapore, which hampers passengers from enjoying the numerous entertainment options on KrisWorld (I brought my headphones). Despite being under immense time pressure, the well-oiled procedure and teamwork allow the cabin crew to service passengers with much grace and with a smile. This short flight with Singapore Airlines in their Business Class exceeded my expectations, and I thought the crew did a great job ensuring that passengers were well taken care of.

[Airline Review] – Singapore Airlines A350-900 (Long Haul Variant) (SQ126) – Economy Class, SIN – KUL (18 May 24)

At the Airport

Check-in

Singapore Airlines flies out of Terminals 2 and 3 from Changi Airport, with Terminal 2 allocated to regional flights and Terminal 3 for further destinations and Taiwan. Despite flying out of Terminal 2, we were able to check in from Terminal 3. As we were flying on Business Class for our subsequent flights, we used the Business Class check-in counters in Row 6, located in the centre of the terminal building, to check through for this and our subsequent flights. Although there was a queue at Singapore Airlines Business Class check-in counters, we did not have to wait too long as many counters were open at the time of our check-in. The check-in process took a little longer as we had 3 sectors of flights and wanted our luggage to be only tagged from SIN to NRT. The ground staff servicing the First Class counter was not exactly welcoming, he came across as impatient and was frowning during our check-in process. He also did not give us any instructions for lounge access but merely told us the time of our boarding and that our boarding gate was at Terminal 2 for this leg of the flight.

Terminal 3 SilverKris Lounge

SilverKris Lounge motif at Singapore Airlines Terminal 3

As we were flying on Economy Class on this leg, we would not have lounge access. However, since we checked through to NRT, we used our boarding pass for NRT to access the SilverKris Lounge. Singapore Airlines operates two lounges from Singapore Changi Airport, one in Terminal 2 and their flagship lounge in Terminal 3. The staff at the entrance of the SilverKris Lounge in Terminal 3 were welcoming, and after scanning our boarding passes, we were let into the lounge. SilverKris Lounge in Terminal 3 employed an earthy tone, which provided passengers with a calming and soothing feel. There is a barista bar counter by the entrance of the lounge, where a bartender would whip up a variety of cocktails. However, the counter was not manned during our visit. Past the bar counter on the right of the entrance, was a small buffet counter and further in was an area catering for passengers to lounge. This area is dominated by single-seated armchairs arranged in groups of two or four. We spotted some tall tables and chairs that could accommodate larger groups.

The main buffet and dining area are located on the left of the entrance to SilverKris Lounge, employing the same calming, earthy tone. The lounge was not too crowded during our visit, so we had no problems finding tables. Besides the a la minute noodle bar, food is mainly served buffet style. The food served was mainly local cuisines, on top of some finger food. There is also a salad bar placed in the fridge next to the main buffet counter. Here, we also found fruits and some packaged sandwiches. Drinks are available in fridges located throughout the lounge. We also found coffee and tea stations dotted across the entire lounge. There are some shower facilities next to the toilet near the main buffet area. We did not use the shower facility (we subsequently tried to use the shower facility in the evening and were told the queue time is up to 2 hours).

The Aircraft

Despite being a short flight (Singapore Airlines’ shortest flight), Singapore Airlines deploys a mix of long-haul and medium-haul twin-aisle and single-aisle aircraft for this route. We flew on the Singapore Airlines A350-900 long-haul version.

The Cabin

Singapore Airlines A350-900 Long Haul Economy Class cabin has 187 seats in two sections: a smaller forward cabin with 51 seats and a larger aft cabin housing 136 seats. The forward Economy Class cabin seats were dressed in turquoise and dark brown, complimenting the navy blue carpet and giving the cabin a more vibrant yet relaxing vibe. The seats in the aft cabin are decked in sand and dark brown seats matched with light brown carpeting, exuding a sense of calmness in the more crowded main cabin.

The lavatories onboard the Singapore Airlines A350-900 Long Haul variant are fairly sizeable, with sufficient room for passengers to use without knocking onto the bulkheads of the lavatory. The clever use of mirrors in the Economy Class lavatory enhances the sense of spaciousness. The dark brown wooden panelling used on the cabinetry at the sink gave the lavatory a luxurious vibe. Singapore Airlines is one of the few airlines (that I have flown) that provides amenities in their Economy Class lavatories. Besides the standard hand soap and tissue found in most airlines, Singapore Airlines also provides dental kits, shavers, and sanitary napkins in its lavatory.

The Seat

Economy Class seats onboard Singapore Airlines A350-900 Long Haul variant are arranged in a 3-3-3 configuration. These seats have a pitch of 32″ and measure 18″ wide, and they can generously recline to 6″ via the recline button found on the seat armrest. I found the padding on these seats fairly thick, which makes travelling on them even for longer periods comfortable. In terms of powering up our lifestyle devices, these Economy Class seats are fitted with two USB-A outlets on the seat back in front and a universal power outlet underneath them. However, only one of these USB-A outlets has a charging logo; I am unsure if it meant this is the only USB-A configured to charge. I also found an iPod outlet under the two USB-A outlets. The one thing I liked about these Economy Class seats is the inclusion of a cup holder next to the personal TV, giving passengers an alternate place to hold their cups without the need to deploy the tray table. There is a small groove at the cup holder, which I have yet to figure out its purpose as it is too small to place my mobile phone. Singapore Airlines also fitted a small coat hook above the USB-A outlets, allowing passengers to hang their shopping bags other than their coats.

As with most Economy Class seats, passengers travelling on Singapore Airlines A350-900 Long Haul Economy Class are limited to the seat pocket in front as the only storage space. Despite having a small storage space, the seat pocket was sizeable enough to hold a tablet, mobile phone, and passports. I like the multiple-layered design of the seat pocket, which allows me to stow smaller items in the shallower front pocket while leaving the larger and deeper back pocket for bigger items. The design also allowed me to organise the stuff I wanted to stow for easier access. The tray table fitted on Singapore Airlines A350-900 Economy Class seats was also sizeable. The bi-fold tray table allows passengers to deploy only half the tray table, making moving in and out of the seat easy. When folded, there is sufficient space for us to place a cup of drink and smaller items. Singapore Airlines even fitted a small vanity mirror on the tray table. When fully deployed, the tray table allows passengers to work on their 15″ laptop when not using it during meal times.

Inflight Entertainment

Singapore Airlines fitted an 11.1″ monitor at each of its A350-900 Economy Class seats. As this is a short 1-hour flight, earplugs were not provided, despite entertainment being available. Fortunately, I brought a set of reusable earplugs from my previous Singapore Airlines flight and could still enjoy entertainment from KrisWorld, Singapore Airlines’ Inflight Entertainment system. There are no IFE Controllers found on these Economy Class seats; instead, Krisworld entertainment options were controlled via the responsive touch screen function on the personal TV. Krisworld was loaded with tons of entertainment options such as movies, TV shows, news channels and music channels. For movie selection alone, there are hundreds of movies loaded in the KrisWorld, intuitively organised in several categories for passengers’ easy navigation.

Refreshment Service

The SIN – KUL flight operated by Singapore Airlines is the only route that does not serve food, mainly due to the very short flight time. Instead of serving food, the diligent cabin crew distributed apple juice to passengers as soon as the seat belt signs were turned off.

We were served apple juice in Economy Class for this short flight to Kuala Lumpur.

Service

Service was great onboard this short 1-hour flight from Singapore to Kuala Lumpur. The cabin crew welcomed passengers the moment we stepped onboard and guided us to the correct aisle closest to our seats. When we walked into the Economy Class cabin, another set of cabin crew was already there, ready to assist passengers, and they even took the initiative to show us to our seats. Despite the short time allotted to the cabin crew to complete the refreshment service, the Singapore Airlines cabin crew did it with grace and a warm smile. The great teamwork and well-oiled process enabled service to be completed within a short time (despite being a nearly full flight) without giving us the feeling that service was rushed.

Afterthought

The Economy Class seats onboard the Singapore Airlines A350-900 Long Haul variant were comfortable, thanks to the thick padding, with generous legroom. KrisWorld was made available to all passengers despite being a short flight, but passengers would have to bring their headphones. Service onboard was done with much grace and did not come across as rushed. Kudos to the crew onboard for providing such good service despite the short flight time.