

Bangkok Suvarnabhumi Airport
Check-in
Singapore Airlines check-in counters in Bangkok Suvarnabhumi Airport are found near the end of Row K, in the centre of the departure hall, with Door 5 being the closest door to it. Singapore Airlines has three queues for checking in, catering to Economy Class, Business Class, and KrisFlyer elite members. Of the seven counters, three serve Economy Class passengers, one is dedicated to KrisFlyer Elite Gold and Elite Silver members, while two are designated for Business Class passengers. The airlines also operate one additional service counter for passengers with flight-related issues. However, this counter also serves Business Class passengers when the other two counters are busy. The ground staff was friendly and worked with great efficiency, processing our check-in in under 5 minutes. Before sending us off to immigration, the ground staff provided us with information on our boarding gate and departure time. He also recommended that we use the Singapore Airlines SilverKris Lounge as it is diagonally opposite our boarding gate. Business Class passengers, regardless of airlines, can use one of two Fast Track immigration lanes, located at either end of the terminal building. I appreciate this service at Bangkok Suvarnabhumi Airport, as it meant we didn’t have to queue and were through immigration almost immediately when we arrived at the counters.
Thai Airways Royal Orchid Lounge
As we used the Fast Track lane near the Thai Airways Business Class check-in counter in Row A, the Thai Airways Royal Orchid Lounge in Concourse D is accessible via an escalator from the immigration counters. There are two lounges at the reception; we were directed to the refurbished lounge on the right of the reception. Passing through the entrance of the lounge, a bar counter welcomed passengers to the lounge. Behind the bar is the main lounge, where we saw several green walls installed in the seating area. The lounge still bears the signature colours of Thai Airways, decked in purple and yellow armchairs with dark brown. These green walls are a refreshing touch to the otherwise old, dark, and gloomy Thai Airways lounge that I used to visit. The main lounge is furnished with armchairs for passengers to relax and enjoy a quiet time.
A dining area, decked with round tables catering for two and a couple of bar tables, sits not far from the bar counter. This is where the buffet line is located, serving up signature Thai food. Despite not having a large variety, I find the food served at the lounge to be delicious and was constantly topped up. I like how the beverage fridges are being co-located in the same area as the buffet line, which makes it convenient for passengers to grab a drink. The shower facilities in the lounge are located in the centre of the lounge, in the same area as the toilet. Since there was no queue for shower rooms at the time of my visit, I decided to check it out. The shower room was quite sizeable, fitted with a toilet and a walk-in shower cubicle. The dark grey tiles in the shower room gave it a refreshed and elegant look. I like the open shelves in the shower room, where I find it practical to stow my carry-on backpack. As Thai Airways is celebrating 65 years of operation, there is a made-to-order counter serving up Japanese food near the other entrance to the lounge. Due to its design and layout, I find the Thai Airways Lounge to be peaceful and not crowded, as passengers are spread across the lounge area.
SilverKris Lounge
Bangkok Suvarnabhumi Airport is one of the few airports where Singapore Airlines operates its outstation SilverKris Lounge. The lounge is located diagonally opposite Gate D7, which is a stone’s throw from our departure gate of D6, making coming here an ideal choice while waiting for our boarding. The SilverKris Lounge in Bangkok Airport has a rectangular layout. Right past the entrance to the lounge, we spotted a small lounging area, decked with limited armchairs. Most of the SilverKris Lounge is decked with dining-style seating, occupying the space after the bar counter in the middle of the lounge and by the walls. There are some seating areas by the frosted floor-to-ceiling window, perfect for solo travellers or passengers who want to get some work done. Food is served in a buffet style at the SilverKris Lounge, tucked at the end of the lounge. Other than the Singaporean desserts and small finger food, most of the food available in this lounge features Thai cuisine. Compared to the Thai Airways Lounge, I thought the menu here was smaller with similar taste. SilverKris Lounge does not come fitted with any shower facilities, and even the toilet is a tad small. Due to the size and the layout, plus the number of passengers waiting here for our flight, the SilverKris Lounge felt busy.
The Aircraft
Singapore Airlines mainly operates the A350-900 medium-haul variant and the B787-10 between Singapore and Bangkok. The aircraft assigned for this flight was the B787-10.


The Cabin
Singapore Airlines’ B787-10 has one single Business Class cabin housing all 36 seats. This arrangement made the cabin look busy and cramped. However, the colour choice for the Business Class cabin onboard their B787-10 aircraft gave it a relaxing and elegant vibe. Using earthy tones in their seats and interior seat shell, and dark blue carpet, this colour theme resonates with the main colour theme of Singapore Airlines. The white walls and cream seat shell gave the cabin a clean look.
The only two Business Class lavatories are situated in front of the Business Class cabin. Unlike those in the A350-900 version, the Business Class lavatory looks nothing premium. Plastered in white and grey, these Business Class lavatories look exactly like those in the Economy Class. One would mistake this for Economy Class if not for the additional Payot hand cream, facial mist and eau de toilette sitting in the bracket on the sink. The lavatories felt a little on the small side, but the bright white lighting and the usage of mirrors gave the illusion of being bigger than they are. I applaud Singapore Airlines for being one of the few airlines in the world that provides amenities such as dental kits and shavers in their lavatory, even for this short 2-hour flight.
The Seat
Singapore Airlines mainly deploys its B787-10 aircraft for regional routes, featuring its regional Business Class seats. Singapore Airlines was one of the first few airlines to offer lie-flat seats for regional routes. The Business Class seats on Singapore Airlines B787-10 are arranged in a 1-2-1 configuration, giving passengers direct aisle access. The high shell-back design ensures a certain amount of privacy for its Business Class passengers, especially in flatbed mode. Each Singapore Airlines regional Business Class seat has a pitch of 60” and measures 28” wide, and is capable of reclining 180°, turning it into a true flatbed. These seats are very comfortable to sit on due to their thick cushion padding and soft leather. Singapore Airlines’ regional Business Class seat comes with three standard positions: upright for take-off and landings, flatbed for passengers to catch a snooze, and the in-between position (I called this the lounge mode), which is somewhere between the upright and flatbed mode that offers passengers an angled position for better comfort during cruising. These seat modes can be adjusted via the preset seat controls located under the side table. Out of the three seat modes, I find the lounge mode to be the most comfortable, as I was able to configure the recline angle according to my preference.
When it comes to storage, Singapore Airlines B787-10 Business Class seats offer passengers some compartments to store small items. The side cabinet fitted on top of the side table allows us to store smaller items like mobile phones, passports or even an 11” tablet. I like how the airlines designed this cabinet to be enclosed, meaning we can use this storage space even for take-offs and landings. Apart from this small cabinet, we could also use the seat pocket as a storage space for flat items such as books and magazines. However, I find the placement of this seat pocket a little inconvenient and difficult to reach from the seat with our seat belts on. The cubby hole under the footrest provided us with an alternate storage space for our carry-ons, other than the dedicated overhead bin. Singapore Airlines B787-10 Business Class seats have a fairly large seat table stored under the personal TV. The bi-fold table is sturdy and large enough for passengers to work on their 15” laptops. But due to the design, these tables do not come with a swivel function, which means they have to be put away for passengers to get in and out of their seats. Found inside the side cabinet is an international power outlet and two USB-A charging ports to keep our mobile devices juiced up before we land. On top of the overhead reading light, Singapore Airlines regional Business Class seats are installed with another set of reading lights at the top of the seat shell that caters to all three standard seat modes.
Inflight Entertainment
Singapore Airlines B787-10 Business Class seats are fitted with an 18.1″ touchscreen personal TV. The picture quality of the TV was sharp, and the colours were vibrant. A tilt-down feature has been incorporated into the screen’s design, allowing passengers to watch TV while in the flat bed mode of the seat without compromising picture quality. The IFE controller features a pseudo-smartphone design, where movie selections are made via the responsive touchscreen on the controller. Singapore Airlines provides its Business Class passengers with noise-cancelling headphones that are very effective in blocking out ambient noises. In fact, the noise-cancelling function was so effective that I had to remove my headphones when communicating with the cabin crew. KrisWorld, Singapore Airlines’ in-flight entertainment system, offers an extensive library of entertainment options, including movies, TV series, games, and destination guides. I had no issues finding something to keep me entertained from the huge menu of Hollywood and international movies for this short flight. I like how KrisWorld has this function that allows me to save the movies I’m watching to my KrisFlyer account, where I can log in and continue from where I left off. Singapore Airlines also provides complimentary in-flight wifi to all Business Class passengers. However, the speed only allows us to browse social media and does not support streaming videos from YouTube.
Meal
Singapore Airlines does not offer its “Book-the-Cook” service for flights out of Bangkok (possibly because it is a turnaround flight). To celebrate Singapore’s upcoming 60th birthday, the airlines offer a Singaporean dish as one of the three options on top of the Western and Thai options. Business Class passengers can pre-select the food option from the Singapore Airlines app and website. I pre-selected the Singapore Hokkien Mee after reading rave reviews of this dish. Due to the short flight time, meals were served in one tray instead of course-by-course as with their longer-haul Business Class products. While the salmon in the salad tasted fresh, I thought the noodles came across as a tad dry (those we had in Singapore came bathed in a small pool of broth), but the prawns were fresh, and the pork was very tasty. I like the sambal that came with the noodles, which is mildly spicy and sweet. I wished they were more generous with the sambal chilli sauce. The meal was finished off with a delicious Banana cake dessert, which was soft and fluffy with a harmonious taste of vanilla and banana.
Service
The service in Business Class on board the flight was good, but not memorable. We were warmly greeted at the door during boarding and directed to the correct aisle for our seat. At the aisle, another cabin crew member was on standby to help passengers locate their seats. The cabin crew sprang into action, serving the pre-departure drinks like clockwork as we settled into our seats. The crew who was working on my aisle came by to introduce themselves and confirm my pre-selected meal option. Throughout the flight, the cabin crew addressed us by our first name and patrolled the cabin frequently, ensuring we were comfortable. Meal service began shortly after the aircraft reached cruising altitude. I was surprised that despite my favourite mocktail, Midsummer Breeze, not being on the menu, the cabin crew was still happy to concoct the drink. Upon seeing that I was done with the meal, the eagle-eyed cabin crew quickly cleared my meal tray and returned with some packeted nuts to check if I wanted some to go with the movie I was watching and at the same time, checking if I wanted more drinks. Despite the short 2-hour flight, I could see that the cabin crew were standing on their feet the whole time, ensuring that we were well taken care of. Service was always done with a smile.
Afterthought
I had a great flight flying with Singapore Airlines in their regional Business Class. The seat was comfortable, and I appreciated the flatbed mode that came with it, allowing us to catch a power nap. The entertainment was abundant, making the 2-hour flight whiz past. The service was good on board, with the cabin crew being friendly and sincere.


























