At the Airport

Check-in

Our flight from Singapore to Bangkok departs from Singapore Changi Airport Terminal 2. Singapore Airlines operates Rows 3 through 6 for check-in at the terminal. Row 5 is dedicated to Economy Class passengers, comprising a few counters for passengers who want an in-person check-in experience and several counters for automated baggage drop-offs. As a member of KrisFlyer Elite Gold, we used the check-in counters at Row 3, dedicated to Business Class and status members of the airline’s KrisFlyer membership programme. There was a short queue at the check-in counter, and we did not have to wait too long for our turn to be checked in. The ground staff at the check-in counter was very friendly, greeting us with a warm smile and making us feel welcome. She efficiently processed our check-in, and we were at the immigration gates within 5 minutes. The ground staff gave us information on the boarding gate and our boarding time. She even reminded us of our eligible access to KrisFlyer Gold Lounge and told us it would take about 15 minutes to get from the lounge to our boarding gate. The friendly ground staff set our great experience with Singapore Airlines.

KrisFlyer Gold Lounge

As Elite Gold members, we were entitled to access the Singapore Airlines KrisFlyer Gold Lounge, located one level above the departure hall in Terminal 2. The KrisFlyer Gold Lounge was recently reopened in 2022 after refurbishment. My first impression of the lounge was classy and relaxing, using dark brown wood on the ceiling coupled with the soft, warm lighting. The lounge has only two areas: the buffet and lounging area. Most of the real estate in the KrisFlyer Gold Lounge is dedicated to the lounging area, furnished with single-seater armchairs in rows. The leather armchairs exude a sense of luxury and are very comfortable to sit on, but I find them are not ideal for consuming food. We had to bend over sideways to use the small side table or lift the plates to consume the food from the buffet area. Sitting at the furthest corner of the lounge from its entrance, hiding behind a false wall, is a small row of work desks catering to passengers who want a quiet area to do some work. I did not find any toilets or showers in KrisFlyer Gold Lounge. Passengers who needed to use the toilet would have to find the public toilet outside the lounge.

The buffet area in the KrisFlyer Gold Lounge offers a good selection of local food for breakfast, representative of the three races in Singapore. The Laksa in the lounge was flavourful and delicious, with a strong coconut taste, while the Indian food was mildly spiced to suit even non-spicy eaters. There is a small salad bar section along the wall where the buffet is placed and a section for dim sum. The variety of food available in the KrisFlyer Gold Lounge was sufficient to fill one’s stomach.

The Aircraft

Singapore Airlines operates several types of aircraft between Singapore and Bangkok. The aircraft that flew us to Bangkok is the A350-900 Medium-Haul variant.

The Cabin

Singapore Airlines A350-900 Economy Class has 263 seats spread into two cabins: 126 in the forward cabin and 137 in the aft cabin. The cabin is decked in bright white and supplemented with bright white lights, while the lilac mood lighting used during boarding gives it a sense of calmness. The use of blue and light grey seats gives the cabin a sense of cheerfulness, while the navy blue carpeting gives it a classy vibe.

There are five lavatories in Singapore Airlines A350-900 Economy Class serving all 263 passengers. Three are in the section between the two Economy Class cabins, while two lavatories are at the rear of the aircraft. The bright light and the use of white on the walls in these lavatories made it feel larger, while the wooden panelling on the sink cabinets gave the lavatories a sense of luxury. Singapore Airlines is rather generous when it comes to lavatory amenities. While most airlines only provide hand soap, Singapore Airlines also stocked their Economy Class lavatories with hand lotion, dental kits and sanitary pads. I like the touchless functions on the tap and the rubbish bin.

The Seat

Economy Class seats onboard Singapore Airlines A350-900 are arranged in a 3-3-3 configuration (except a few rows in the rear cabin, which are arranged in 2-3-2 and 2-3-3). Each seat has a pitch of 32″ and is 18″ wide, capable of reclining up to 6″. I found the legroom was quite generous in these Economy Class seats, and I had plenty of knee space from the seat in front of me. The Economy Class seats are also very comfortable for this 2-hour flight, with great lumbar support and padding in these seats. When it comes to powering up our lifestyle devices, Singapore Airlines fitted each Economy Class seat on their A350-900 with a USB-A power outlet under the TV screen and universal power outlets to be shared amongst the three passengers in the row for charging.

Singapore Airlines uses the bi-fold design in the Economy Class tray table. When fully deployed, these tray tables gave passengers plenty of space to dine or work on their laptops. There is a cutout for drinks in both folded and full deployment mode for passengers to put their cups on. I also like the inclusion of a cup holder under the TV screen that gave passengers additional space to hold their cups without deploying the tray table. In terms of storage, I find the space afforded by the seat pocket sufficient to place a tablet and my smaller items. I like how Singapore Airlines compartmentalised their seat pockets to increase the storage capacity. On top of the main seat pocket, Singapore Airlines also fitted two smaller pockets in front, increasing the storage capacity and allowing me to be more organised when storing my items. Other than the seat pockets, there is a small pocket under the TV screen for passengers to store small items such as USB charging cables.

Inflight Entertainment

Singapore Airlines A350-900 Economy Class seats come with an 11.1″ personal touchscreen TV. The picture quality on the TV screen was very sharp, but it could only tilt upwards. The tilting function catered more to accessing the small storage compartment and the charging outlets beneath the TV. There are no IFE controllers for the TV. Instead, passengers would have to rely on the touchscreen functions on the TV to select their entertainment. Fortunately, the touchscreen functions are very responsive. Singapore Airlines also designed the controls for the seat features, such as the overhead reading lights and call attendant buttons on the TV screen. There is an extensive entertainment library in the KrisWorld entertainment system, ranging from the latest Hollywood blockbusters to Asian movies to TV series and games. The KrisWorld is intuitive to use, and the entertainment options are very well organised. Singapore Airlines offered its frequent flyer members unlimited Wifi onboard. However, the connection speed only allows me to browse my social media, chat with friends, and post some pictures. The connection speed does not allow one to stream YouTube videos.

Meal

I was not impressed with the meal options for this morning’s flight. Economy Class passengers are given a choice of scrambled eggs with chicken sausage or congee with pork, but neither option appeals to me. I also find the meal portion to be on the small side, which is only sufficient to fill one’s stomach temporarily. As the options were not to my liking, my friend and I pre-ordered meals from the Special menu. I pre-ordered the Muslim Meal, while my friend pre-ordered a Seafood meal. I got Dried Mee Siam for my Muslim meal, which I find quite tasty and generous with the amount of prawns. My friend commended his seafood meal as mediocre. All meals also come with a side of a bun and yoghurt.

Service

The service in Economy Class was excellent. We were warmly welcomed by the friendly cabin crew at the door, who would direct us to the correct aisle. The cabin crew serving my aisle were friendly and warm. Despite not being part of their jobscope, they would help passengers stow their carry-ons on the overhead bin when instructed by other passengers (these passengers are quite rude when asking the cabin crew to put their bags). The cabin crew were responsive and efficient in fulfilling requests for blankets and drinks. I saw the industrious cabin crew constantly patrolling the cabin to either check for safety or to clear trash, apart from the meal service. When confirming my order, the cabin crew recommended I order food from the Singapore menu when I told him my past few experiences with the “Book-the-Cook” were disappointing when I flew in Business Class.

Afterthought

I had a great short 2-hour flight onboard Singapore Airlines in their Economy Class. The seats offered excellent legroom and were sufficiently padded to provide comfort to passengers. KrisWorld kept us entertained throughout the 2-hour flight time and made time pass by quickly. The catering onboard could have been better with the options and the portion size. Fortunately, the Muslim meal that I pre-ordered was tasty. The service we received onboard was great.

At the Airport

Singapore Changi Airport

Singapore Airlines operates from Terminals 2 and 3 at Changi Airport, with most regional flights operated by the airlines departing from Terminal 2. As our flight today is a regional flight, we departed from Changi Airport Terminal 2. Singapore Airlines operates several rows of check-in counters in the terminal, with Row 3 dedicated to Business Class, Premium Economy, PPS and Elite Gold passengers. Row 5 and 6 are dedicated to passengers flying Economy Class. Singapore Airlines recently upped the perks for Elite Silver members, where these members have dedicated check-in counters. The Elite Silver member check-in counter is in Row 6, at the end of the self-deposit counters. The ground agent at the Elite Silver came across as annoyed when she failed to convince us to use the self-check-in systems. She seemed unhappy about having to work to process our luggage. It took her a while to complete our check-in process. She did not even bother to brief us on the gate and the boarding time.

Da Nang International Airport

Da Nang International Airport has two terminals: Terminal 1 mainly serves domestic flights, and Terminal 2 serves international flights. The check-in counters at Da Nang International Airport Terminal 2 are split into a left and right row, with immigration gates wedged in between. Singapore Airlines occupies check-in counters 22 – 25, next to the immigration gate in the centre of the terminal building. Two of the four counters are dedicated to Economy Class passengers, one for Business Class and one for KrisFlyer Elite Gold and Silver members. As we were one of the last passengers to check in, hardly anyone was queuing in all three lines. We were able to use the counter for Elite Gold/Silver members since my friend is an Elite Silver member. The ground staff was efficient in processing our check-in. It did not take her too long to hand us our boarding pass, and she reminded us of the boarding time and boarding gate.

The Aircraft

Singapore Airlines uses the B737-8 Max aircraft to service the two flights to Da Nang daily.

The Cabin

Singapore Airlines B737-8 Max Economy Class cabins have a vibrant colour tone, using mainly blue and light grey colours for the 144 Economy Class seats. The white interior of the cabin, combined with the white lighting, makes the Economy Class section of the aircraft look larger. The light blue mood lighting used during boarding and throughout the flight enhances the cheerful vibe in the cabin.

There are two lavatories, located in the aft of the aircraft, serving all 144 Economy Class passengers. The B737-8 Max, a smaller aircraft, has a smaller lavatory than the bigger twin-aisle aircraft the airline operates. The use of white colour and lighting in the interior of the lavatories not only provides consistency with the colour scheme in the Economy Class cabin but also makes the lavatory look larger. Singapore Airlines is one of the few airlines that stocked its Economy Class lavatories with dental kits in addition to the usual hand soap.

The Seat

Singapore Airlines B737-8 Max Economy Class seats are arranged in a 3-3 configuration, each with a pitch of 30″ and a width of 17″ and can recline up to 3″. Although the padding was not as thick as that found on Singapore Airlines’ wide-body aircraft, I felt the padding was sufficiently comfortable for this under 3-hour flight. The legroom was very generous in the exit row seats, which we managed to snug. I can stretch out my legs and even move in and out of my seat without my seat neighbour getting out of her seat. The downside of this exit row seat is the inability of our seats to be reclined and the distance between the seat and the tray table. Given this was a short 2hr 50 min, we were not too bothered by the lack of a recline function, but passengers occupying this row might find it uncomfortable for longer flight time. In addition to the overhead reading light fitted in each Economy Class seat, Singapore Airlines B737-8 Max also has individual air nozzles above the seats.

The tray table in the Economy Class seats onboard the B737-8 Max feels a little small but sturdy. There was little room left to place our drinks after the cabin crew placed the meal tray on our table. Due to the slightly larger space between my seat and the seat in front at the exit row, the distance to the tray table is also further. This meant that I had to move forward to consume my meal. Like most Economy Class seats, the only storage option in these seats was the seat pocket in front of us, which had limited storage capacity. With most of the space in the seat pocket filled with inflight literature, I could only fit small items such as my passport, the earplugs provided by the airline, and my charging cable.

I sat in the “normal” Economy Class seat for my return flight. Although the space between the seats was not as generous as in the exit row, I found the legroom was still as generous. Accompanying the closer space with the seats in front, the distance to the tray table was perfect for consuming meals in these “normal” seats. These “normal” Economy Class seats also come with a recline function, which vastly improves the comfort of these seats. I unknowingly dozed off in my seat.

Inflight Entertainment

Singapore Airlines fitted its B737-8 Max Economy Class with a 10″ HD touchscreen personal TV to entertain passengers. With the PTV having a touchscreen function, Singapore Airlines eliminated the IFE controller in Economy Class onboard this aircraft. The touchscreen function on the PTVs is very responsive, and I did not experience any lag issues when using them. Singapore Airlines loaded its KrisWorld entertainment with a huge library of movies and TV shows in an easy-to-navigate menu. There is no lack of movie options on KrisWorld, from the latest Hollywood blockbusters to TV series, to keep me entertained throughout the flight. Complementary Wi-Fi was available to Singapore Airlines’ KrisFlyer members, even in Economy Class, after the aircraft reached cruising altitude. The internet was sufficient for passengers to browse or post pictures on social media, but it was quite slow when streaming videos from YouTube.

Meal

SIN-DAD

Singapore Airlines has a rather weak breakfast offering in its Economy Class today for our flight to Da Nang. The two choices for breakfast in Economy Class today – Scrambled Eggs with Chicken sausage and Pork Congee, were not to my liking. I pre-ordered the highly appraised Hindu non-vegetarian meal online. True to the reviews, the Hindu non-vegetarian meal was delicious and flavourful. The spices used in the meal were not too overpowering, and the meat was tender. However, I find the portion a tad small. My friend opted for the Pork Congee and commented the congee was flavourful.

DAD-SIN

Singapore Airlines served Roasted Chicken or Singapore Laksa for dinner on this leg to Singapore. Unfortunately, we were only left with one of the two options as the airlines ran out of chicken by the time the meal cart came to us (we were seated at the back of the aircraft), as both meal carts started from the front of the aircraft. The Laksa that I had was flavourful, with a strong hint of coconut from the broth, and the chilli that was already in the Laksa enhanced the taste of the meal. I also liked the Banana Chocolate Chip Cake, which was served as a dessert with a strong banana taste.

Service

The service onboard both legs of our flight was great. The cabin crew welcomed us at the entrance and distributed the earplugs at the same time. Despite being a turnaround flight, the diligent cabin crew were seen constantly patrolling the cabin after meal service to help passengers clear the trash. We pranked our friend who flew on her birthday for our trip to Danang. We “conspired” with the cabin crew, who was sporting enough to help us with the prank. The inflight manager even brought my friend a glass of champagne to celebrate her birthday. Despite being tired from the long flight (a total of 7 hours or more considering both legs), the cabin crew showed no signs of weariness and still provided service with a smile. I witnessed a few occasions where passengers walked down the aisle for the lavatory during meal service, disrupting the cabin crew’s work. The cabin crew tirelessly halted meal service and pushed the cart to the galley several times to make way for these passengers.

Afterthought

I had an enjoyable flight onboard Singapore Airlines B737-8 Max to and from Da Nang. The seats were comfortable, and the vast library on KrisWorld kept me sufficiently entertained, which made the flight time feel short. The welcoming and cheerful cabin crew made the flight very pleasant. Despite being tired from the long working hours, they were still seen diligently patrolling the cabin and ensuring passengers were comfortable.

At the Airport

We had a connecting flight from Haneda to Singapore, so we were checked through for this flight from Singapore to Kuala Lumpur. After disembarking from our previous flight, we headed to SilverKris Lounge at Terminal 2.

SilverKris Lounge

SilverKris Lounge in Terminal 2 is situated on Level 3 of the terminal building, about a 2-minute walk to the left of immigration clearance at the Terminal. The earthy vibe in the SilverKris Lounge at Terminal 2 can be immediately felt at the entrance to the Lounge. We spotted three staff standing by at the entrance, welcoming passengers into the lounge. From the entrance, the dining area is located to the left, while the lounging area is to the right. Most of the SilverKris Lounge is dedicated to lounging and is furnished with numerous armchairs for passengers to relax. The lounging area is further segregated into two sections by a false wall. The lighting in the larger section created a comfortable feel, partly contributed by the darker brown tone in this part of the lounge. I thought using a dimmer colour scheme and softer lighting made this space feel cosy despite being a larger area. The smaller section sits next to the larger lounging area. The use of a lighter brown tone, coupled with the brighter lighting, made this area feel larger than it is.

The white marble floors and tables contributed to the brighter look in the lounge’s dining area. Two counters serving hot food occupy the centre of the dining area. Singapore Airlines mainly offered local dishes served in a buffet style in the dining area. There is also a salad bar at the counter by the wall. The SilverKris Lounge in Terminal 2 dedicates a corner in the dining area to beverages, where spirits, soft drinks and coffee/tea are placed in this corner. The dining tables in this area sit on one side of the area, mainly consisting of longer tables that can sit up to eight pax, catering to larger groups.

SilverKris Lounge in Terminal 2 is also equipped with shower facilities and is located in the toilet. No booking is required for the use of these shower facilities; we just had to pop into unoccupied shower stalls. The shower stalls are equally luxurious, with sand-coloured marble on the walls and the flooring. The shower stalls felt a little tight in the space, and I found it challenging to find a place for my backpack. Each stall is fitted with a walk-in shower and a sink, and no toilets are fitted in any of the shower stalls.

The Aircraft

Singapore Airlines operates several aircraft on the Singapore-Kuala Lumpur route. We flew the B737-800NG aircraft, which the airline inherited from its sister company, Silkair, after the merger.

The Cabin

Singapore Airlines B737-800NG Business Class cabin has 12 Business Class seats in the first three rows of the aircraft, arranged in a 2-2 configuration. The cabin felt large, contributed by the bright white lights used during boarding and the fewer seats. The choice of dark brown leather on these seats contrasted with the bright cabin, exuding a sense of calm and elegance.

There is only one lavatory located behind the cockpit that serves all 12 Business Class passengers. As the B737-800NG is a smaller single-aisled aircraft, the lavatory onboard is smaller than the larger twin-aisle aircraft that Singapore Airlines uses. There is limited space for passengers to move around in the lavatory, but the use of bright lighting in the lavatory made it somewhat feel bigger. Similar to the larger aircraft, Singapore Airlines stocked its B737-800NG Business Class lavatories with the luxurious British branded Penhaligon’s hand lotion, facial mist and eau de toilette, on top of other amenities such as more premium dental kits and shavers that are available in the drawer.

The Seat

The B737-800NG is an older aircraft and the only type of aircraft in Singapore Airlines fleet that features a recliner Business Class product. Each of the 12 Business Class seats has a pitch of 38″ and measures 20″ wide. As a recliner seat, these Business Class seats can recline up to 6″. The thick cushioning in the seats made it feel very comfortable to sit on, even for longer flight time. As I was sitting in the bulkhead, I found the legroom situation to be generous. Controls of the different parts of the seat are done via the manual levers on the seat armrest. There are four levers that control the recline, the amount of lumbar support, the deployment of the legrest and the extension of the footrest. I found these levers difficult to control, probably due to ageing. Not all functions on my seat worked. While I could recline and deploy the legrest, I found the lumbar support and the footrest extension levers to be defective. My friend’s seat beside mine had its legrest and footrest function defective. The only reading light on these Business Class seats onboard the B737-800NG are found on the ceiling above the seat.

Singapore Airlines B737-800NG Business Class seats

Singapore Airlines B737-800NG Business Class seats are fitted with a large table, stowed in the armrest during landings and take-offs. The bi-fold tables are folded into halves when stowed in the armrest. In the folded mode, The table took up half the width of the seat, and the thoughtful inclusion of a cup-shaped cut-out meant passengers do not need to deploy the table fully when using it for drinks only. When fully deployed, the sturdy table covered the entire width of the seat. The spacious wooden table allowed passengers to work on their laptops during flight. A small cocktail table is fitted into each Business Class seat, which can be deployed using the lever inside the armrest.

Singapore Airlines B737-800NG Business Class seats suffer from the lack of storage in the seat. The seat pocket fitted on the bulkhead was the only storage in the seat. The dual pouch-designed seat pocket is already stuffed with inflight literature and headphones at the time of our boarding, sparing little space for us to stow anything else. The small table space between the seats has limited aid to the storage situation in these seats, as we could only place our stuff on it when the aircraft is in the air. Each Business Class seat has an international power outlet and a USB-A charging port below it for us to charge our mobile devices.

Inflight Entertainment

As this is an older aircraft, Singapore Airlines B737-800NG did not come fitted with any personal TV in either Business Class or Economy Class cabins, nor was there Wi-Fi onboard. There is a set of instructions on obtaining KrisWorld on this older aircraft, but I could not connect to the onboard network. I did, however, find a headset in the set pocket to be connected to some old-school radio channels found on the seat’s armrest. I was quite surprised that these radio channels worked.

Meal

We were served a welcome drink onboard after the doors were closed. The cabin crew had only a short time to complete this service, from closing doors to taxiing, as the only entrance to the aircraft was via the door in front. We were offered apple juice and plain water as welcome drinks. Despite a short flight of around 50 minutes, Singapore Airlines still serves a meal onboard. The cabin crew whizzed into action as soon as the seat belt sign was turned off. The two meal options offered during this flight were avocado toast, carrots, and walnut cake. I opted for the walnut cake, which was tasty.

Screenshot

Service

Service onboard was great for this short Singapore to Kuala Lumpur flight. The cabin crew welcomed all passengers with a warm smile and pointed out our seats at the door. We were served welcome drinks when all passengers boarded, while another crew came around for our food order. A crew came by and offered my nephew a children’s amenity kit when she spotted him settling into his seat. Despite the short service time, a full cabin and the immense time pressure the cabin faces, the cabin crew completed the service with a smile and grace. The service did not come across as rushed, signalling how well-trained the cabin crew was. I witnessed a tremendous amount of teamwork by the cabin crew with the objective of making sure every business class was served their meal in good time.

Afterthought

Singapore Airlines B737-800NG Business Class cabin felt bright and spacious. The seat is very comfortable for this short flight time. However, some of the seat functions are not operational, showing signs of ageing of the aircraft. The service is top-notch, with cabin crew ensuring passengers were served with their meals. Despite the short flight time, the service rendered by the cabin crew did not feel rushed. I had a pleasant 50-minute flight with Singapore Airlines.

At the Airport

Check-in

Singapore Airlines departs from Terminal 3 at Tokyo Haneda Airport. Singapore Airlines operates 10 check-in counters, four dedicated to Business Class passengers from Row A, tucked to the rightmost side of the terminal. There are three queues at the check-in counters, one for Business Class and Economy Class and another for passengers who had performed check-in using the self-check-in kiosks. As we were at the counter before they opened, a relatively long queue had already formed at our arrival. Due to the flight being full and everyone at the airport early, it took us about 25 mins to complete our check-in. Our check-in took a little longer than usual due to issues with our seat assignment, but the friendly ground staff managed to help us resolve these issues and processed our check-in within 10 minutes. The friendly ground staff gave us directions to the ANA lounge’s location and reminded us that we could use the Fast Track lane for immigration clearance.

Boarding at Haneda was well organised, with well-marked queues for Business and Economy Class passengers. Singapore Airlines boarded passengers with young children before opening boarding to Business Class and status passengers.

ANA Lounge

Singapore Airlines does not operate its lounge in Haneda Airport, passengers flying in Business Class out of Haneda Airport were entitled to use the ANA Lounge on Level 4 of the terminal. The entrance to the ANA Lounge at the airport terminal is opposite Gate 110, about a 2-minute walk from the immigration clearance. There are well-marked signs pointing us to the lounge. We were warmly greeted by the two ground staff at the entrance and welcomed to the lounge after they scanned our boarding passes. ANA Lounge at Haneda Airport is a huge lounge with distinct dining and lounging areas.

The dining area in the ANA Lounge extends from the buffet area to the centre of the lounge, occupying most of the real estate in the centre. The dining area is fitted with bar-type seating, mainly facing the tarmac, and tables that seat two pax in each table that occupy the centre of the lounge. Despite the lounge being crowded during our visit, we had no issues looking for an empty table. ANA Lounge serves food buffet style, with the exception of made-to-order ramen. The buffet and beverage stations are located on the left of the lounge from its entrance. ANA Lounge mainly serves Japanese food, mainly different types of sushi, onigiri, and Japanese curry rice. I found the food in the ANA Lounge to be delicious, especially the curry rice. There is a good range of beverages in ANA Lounge, and I find the automatic beer dispensing machines interesting.

The lounging area in ANA Lounge is mainly arranged next to the floor-to-ceiling window facing the tarmac. The lounging areas are distinct from the dining area in terms of the type and colour of flooring used. While the dining area uses white tiles, the lounging area uses black carpet that exudes a sense of relaxation and elegance. Matched with black coloured leather seat armchairs, the seating in the lounging area by the window is arranged in rows of four facing each other. I spotted several open rooms dedicated to lounging, decked with leather armchairs and earthy wooden decor that aids in relaxing for the passengers. The area furthest from the entrance to the lounge and at the other end of the dining area is dedicated to passengers’ work. Unlike the lounging area, which predominately uses earthy tones and warm lighting, the work area is decked in white colour and uses white lighting to promote productivity.

ANA Lounge is equipped with showering facilities. We had to book using the kiosk next to the entrance, opposite the ANA Lounge reception, to use these facilities. Due to the lounge being crowded during our visit, the wait time for the showering facilities took more than 2 hours. We ended up not using the showering facilities as our boarding time was approaching.

The Aircraft

Singapore Airlines operates two types of aircraft from Haneda International Airport: the B777-300ER, configured with a long-haul Business Class product, and the A350-900, fitted with narrower medium-haul Business Class seats. For this flight, we flew on Singapore Airlines’ A350-900 medium-haul product.

The Cabin

Singapore Airlines A350-900 Medium Haul variant adopts an earthy tone, apparent in the choice of colour in their seats and the carpet. These earthy tones, coupled with the lilac lighting used during boarding, aided the relaxation of passengers. The earthy tone in the Business Class seats predominantly uses different shades of brown in the leather, the padding on the seat, and the hard plastic part of the seat. Singapore Airlines A350-900 Medium Haul variant has 40 Business Class seats spread into two cabins. The large forward cabin houses 28 seats, while the smaller rear cabin has 12 seats. Seats in the Business Class cabins are arranged in a stagger 1-2-1 configuration.

Three lavatories serve all 40 passengers in Business Class: one up front just behind the cockpit, while the other two are sandwiched between the two Business Class cabins. The earthy tone in the Business Class cabins also flowed into the lavatories. The use of brown leathered backsplash in the sink area, coupled with the dark brown wooden panelling used on the cabinetry of the sink area, gave it a luxurious vibe. Singapore Airlines Business Class lavatories onboard the A350-900 Medium Haul aircraft are very well stocked with amenities. Besides the luxurious British-branded Penhaligon’s amenities, such as facial mist and hand lotion, the lavatories are also packed with premium dental kits (different from those found in Economy Class lavatories), shavers and handkerchiefs.

The Seat

Compared to its Long Haul variant cousin, I found the Business Class seats onboard Singapore Airlines A350-900 Medium Haul a little narrow. Each of the 40 Business Class seats has a seat pitch of 60″ and measures 20″ wide (compared to the long haul variant’s 28″ width). However, the width of these seats can be expanded to 26″ when the armrests are lowered. These Business Class seats came in three modes: upright, lounge, and bed modes, which are controllable via the touchscreen seat control panel located inside the armrest on the aisle (or window) side. Besides controlling the seat modes, the seat control panel also allowed passengers to control the lighting and call for flight attendants. The upright mode is the standard mode, and the first mode that greets passengers during boarding is used during take-offs and landings. While the seat is comfortable due to its thick padding, I found the upright mode to be the most uncomfortable seating mode, mainly due to the positioning of the seat. I thought the lounge mode was the most comfortable of the three modes. Reclined at an angle, the lounge mode allowed me to relax in various sitting postures. The ability to adjust the angle of the recline and how close I wanted the seat to be from the leg rest in the seat enhances the comfort of this seating mode. The bed mode reclines the Singapore Airlines Business Class seat to 180°, converting to a truly flatbed with the touch of a button, great for passengers who want to catch our 40 winks in the sky. However, I find reclining the seat to its 180° flatbed a tad uncomfortable as my head is a little too low (it did not help to elevate even with the pillow that Singapore Airlines provided). I found that adjusting the angle of the headrest slightly upwards improves comfort in bed mode.

Singapore Airlines fitted its A350-900 Medium Haul variant with a large, sturdy table stowed under the personal TV screen in the seat. The table can be deployed effortlessly with a lift of a lever under the table. The table was folded in half when fished from its stowage position, which was great for passengers who only wanted a small area to place their snacks or drinks. When fully deployed, the table covers the entire seat width, perfect for passengers to work on their laptops. The only flaw in these tables is the lack of swivel function. Coupled with the narrow entrance to the seat (for those sitting by the window), the table would have to be kept in its stowage position for passengers to move in and out of their seats. Singapore Airlines designed a small tabletop with a console above the seat’s armrest. This small table functions as a cocktail table, where the cabin crew would place our drinks and serve as an alternate space for temporary storage. I found this side table very convenient and useful for me to leave my stuff on during cruising.

While the long-haul variant has ample storage space, the storage in the medium-haul Business Class version of Singapore Airlines A350-900 aircraft is a little lacking. Singapore Airlines fitted a small cabinet above the side table with a sliding door, which allowed passengers to stow items such as tables and passports even during take-offs and landings. The in-seat power outlet and USB-A charging port are also found in this cabinet, but only accessible when the cabinet door is opened (this design makes sense since we cannot charge our mobile devices during take-offs and landings). Besides the cabinet, I found the space under the footwell a great storage space for our carry-ons, although most people would place their shoes inside after changing into the provided slippers. The seat pocket can be used as an alternate space for storage. However, due to the position of the seat pocket, which is close to the floor and next to the aisle (at least for my seat), I find placing things here a little inconvenient to reach.

Inflight Entertainment

Singapore Airlines did not disappoint when it came to Inflight Entertainment. Each Business seat onboard their A350-900 Medium Haul variant is fitted with a large 18″ touchscreen HD TV. The picture quality was excellent, and the TV’s ability to tilt ensures that the picture quality stays sharp when passengers watch movies in any seat mode. The IFE can be controlled via the IFE controller or directly using the touchscreen function on the TV. The IFE controller is very intuitive to use, resembling a mobile phone. There aren’t any physical buttons on the IFE controller, controlling the TV functions is done via the touchscreen panel on the controller. Both the touchscreen functions on the TV and the IFE controller are very responsive. Singapore Airlines provides its Business Class passengers with good quality noise cancelling headphones, which are comfortable to wear for long periods. Passengers flying with Singapore Airlines are treated to a huge selection of entertainment from the KrisWorld. KrisWorld has a huge library of shows, from the latest blockbusters to classic movies on the movie selection page to TV episodes. There is even a game section stored in KrisWorld’s archives. Entertainment options are well catalogued in the various menus for easy access.

Meal

Singapore Airlines used to serve two meals pre-pandemic for its Sleeper Service flights, but things seem to have changed recently. I recall that I was served supper and breakfast on my 6-hour Sleeper Service flight from Singapore to Seoul. However, from my experience on the outbound and this flight, we were only served one meal to be taken either after take-off or before landing. I cannot confirm if we will be served another meal if requested from the cabin crew. Like the flights out of Singapore, Singapore Airlines also offers the “Book-the-Cook” service for all Business Class passengers flying out of Haneda Airport. As Haneda is not Singapore Airlines’ home port, the choices for “Book-the-Cook” for flights departing Haneda are smaller compared to flights departing from Singapore. I did not use this service for this flight and opted for the Japanese Option—Hanakoireki by Mr Yoshihiro Murata. I had heard that the airline served great Japanese meals for flights out of Japan. The meal was served in a typical Japanese bento box with all the options in front of the passengers. The soy-glazed chicken was tasty and not too dry, but the rest tasted mediocre. I also found the meal portion to be a little on the small side. My sister opted for the Tonkotsu Ramen from the “Book-the-Cook” menu for my nephew. She commented the broth tasted salty.

Service

The service on this flight was great, and the cabin crew portrayed Singapore Airlines’ hospitality and efficiency. The cabin crew warmly welcomed us during boarding, and we were promptly shown to our seats by another cabin crew at boarding. As there were some seat swaps for my sister and her family, the cabin crew serving our aisle patiently went through the seat arrangements with me to ensure the meals were served to the correct person. As soon as we were seated, another cabin crew offered us welcome drinks. Throughout the flight, the cabin crew were seen patrolling the cabin and offering drinks and snacks to any waking passenger, despite being on a red-eye flight. During meal service, the cabin crew would gently wake passengers who opted for our meals to be served before landing and promptly set up the table and served the meals.

Afterthought

Singapore Airlines A350-900 Medium Haul Business Class is narrower compared to its long haul variant. Nonetheless, the seat was still comfortable, and I was able to get a few hours of sleep on this red-eye flight. The service onboard was great, and the crew was observant and diligent in patrolling the cabin in the middle of the night. KrisWorld has a huge library of entertainment options, well laid in an initiative menu, which made the flight time seem short. I had a great time on this flight with Singapore Airlines.

At the Airport

Our flight started in Kuala Lumpur, transiting through Singapore for Narita; hence, we were already checked through from our previous flights. As our previous and next flights landed and took off from Changi Airport Terminal 2, we headed straight to SilverKris Lounge in Terminal 2.

SilverKris Lounge in Terminal 2

Singapore Airlines SilverKris Lounge is located on level 3 of Terminal 2, about a 3-minute walk from the immigration gates. The SilverKris Lounge in Terminal 2 was recently refurbished when the terminal underwent a renovation during the pandemic. But there doesn’t seem to be any difference in the lounge after the refurbishment. Three lounge staff were standing at the entrance, ready to welcome passengers. SilverKris Lounge in Terminal 2 is decked in dark brown and white marble tiles. The wooden earthy tone gave the lounge a sense of calmness, while the white marble tiles exude a luxurious vibe. SilverKris Lounge has a clear delineation for its lounging and dining areas. The lounge dedicates the majority of its floor area to its lounging area, decked with numerous single-seat leather armchairs and a side table. Passengers can comfortably rest on these armchairs, grab a small bite or drink from the main buffet area, and relax in the lounge while juicing up their lifestyle device from the USB-A or universal charging outlet on the side table.

The dining area in the lounge uses white marble floor tiling and tabletop. Here, we found a good spread of hot local dishes to fill our stomachs. On top of the hot food, there is a small salad bar and some cold cuts in the buffet area. I highly recommend one try out the Laksa in SilverKris Lounge. Food is served buffet style and is topped up regularly. There is also a made-to-order noodle station that changes the menu according to the time of the day. The lounge is well-stocked with packet juices, soft drinks, coffee/tea, and beer at the drink station, which is tucked in one corner of the dining area. Several long dining tables next to the buffet area, capable of seating up to eight passengers, provide proper dining space for us to dine. However, the long table, while great for larger groups, also meant passengers travelling in smaller groups would have to share the table with others.

SilverKris Lounge at Changi Airport Terminal 2 has four shower rooms inside the restrooms. Showering facilities operate on a first-come first-served basis and require no booking. I was informed by the staff at the restroom that we could just walk into any empty shower room. The best thing about the shower rooms in SilverKris Lounge at Changi Airport Terminal 2 is that there is no queue for usage. We were able to use the shower facilities at the time we arrived at the lounge. The shower room in SilverKris Lounge at Terminal 2 is decked in sand-coloured marble tiles, with a wet and dry area. I find the shower rooms a tad too tight, as space is a challenge for passengers carrying cabin-size luggage that requires a shower. The shower cubicle was fitted with both a rain and regular shower head. One point to note is that there are no toilets inside the shower rooms.

The Aircraft

Singapore Airlines mainly operates B787-10 and A350-900 between Singapore and Tokyo (Narita and Haneda). These aircraft were fitted with Singapore Airlines’ regional Business Class seats. We flew on the B787-10.

The Cabin

Singapore Airlines is very consistent in the tone and the vibe of its Business Class cabins across the various aircraft types and configurations in which it operates. Business Class cabins in their B787-10 employ different shades of brown to emphasise their earthy and relaxing vibe, apparent in the leather chosen for the seats, the shell of the seat and even the carpeting. The use of lilac mood lighting in Singapore Airlines B787-10 Business Class cabin made passengers feel relaxed, consistent with the vibe created by the earthy-coloured tone. Singapore Airlines B787-10 has only one Business Class cabin housing 36 seats arranged in a staggered 1-2-1 configuration.

Two lavatories at the front of the aircraft serve the 36 passengers travelling in Business Class. The Business Class lavatories predominantly use white colour in the fittings and the lighting to make them feel larger than they are. Unlike the other aircraft configurations, where the backsplash was decorated with a brown leather backsplash to give it a more premium look, the lavatories on Singapore Airlines B787-10 looked exactly the same as the ones in Economy Class. The only difference is the type of amenities offered in the Business Class cabin lavatories. Besides the more premium dental kits and shavers, Singapore Airlines also provided Penhaglion’s amenities in the Business Class lavatory.

The Seat

Singapore Airlines fitted its B787-10 with its regional Business Class seats, narrower than its long-haul Business Class product and even its B737-8 Max aircraft. Each Business Class seat onboard has a pitch of 60″ and measures 20″ wide (compared to the long haul seats, which are 28″ wide, and B737-8 Max, which are 21″ wide). Nonetheless, the thick padding and the luxurious leather on these seats made them comfortable for our flight to Narita. There are three modes configured into these seats: the upright mode for take-off/landing, the fully reclined 180° flatbed mode for sleeping, and the in-between lounging mode for greater comfort when watching movies. These seat modes can be activated through the touchscreen panel fitted on the aisle side of the seats. Other than controlling the angle of the seat, the seat control panel also comes with a lighting control and an attendant call button. I thought the seat control buttons were very well designed, and they are sensitive enough to activate and not too overly sensitive for accidental activation. The Singapore Airlines regional Business Class seats are designed with high shellback, improving passengers’ privacy, especially in flatbed mode.

Regarding storage, Singapore Airlines regional Business Class seats on their B787-10 are fitted with a cabinet next to the seat with a sliding door that allows passengers to stow their smaller items even when the aircraft is taking off or landing. I find the space afforded for storage in this cabinet is on the smaller side. However, the cabinet is large enough to swallow a tablet on top of smaller items like passports and chargers. The side table, which also doubles as a cocktail table, by the cabinet also allowed me to place items on for easier access during the flight. However, these items must be put away during take-off and landing. Other than the cabinet, the seat pocket near the floor also provides some form of storage, but its inconvenient location discouraged me from using it as I had to bend over or get out of our seats to reach it. There is space underneath the footwell that provides us with an alternate place to stow our backpack other than the overhead bin. I mainly used this space to place the blanket provided during the initial hours of the flight.

The in-seat table is stowed under the personal TV. The table was folded in half when I first fished it out of its storage space. The half-folded design meant I did not need to deploy the entire table size to only use it to place my drinks. When fully deployed, the table is large enough for passengers to work on their 15″ laptop. The table was not designed with a swivel function, and with the little space available for wriggling when it is fully deployed, the table will need to be stowed away whenever I need to move out of my seat. Other than the overhead lighting, Singapore Airlines B787-10 Business Class seats are also fitted with a panel of three reading lights placed high inside the seat, which are angled to provide illumination at various seating positions. Each Business Class seat has a universal power outlet and two USB-A outlets inside the cabinet, allowing us to keep our lifestyle devices and laptops juiced up throughout the flight.

Inflight Entertainment

A large 18″ personal TV is fitted in the Business Class seat on Singapore Airlines B787-10. The screen looked crisp and sharp, and I was able to enjoy the entertainment onboard without reflections. I like how these screens can be tilted downwards, which does not affect the watchability even when the seat is reclined into bed mode. The movie selection can be controlled directly on the responsive touchscreen functions on the TV or via the IFE controller stored under the seat controller panel. I could select my entertainment from the physical button or the touchscreen on the IFE controller. I like how the IFE controller was easy to use; even my 8-year-old nephew could use it by exploring himself. KrisWorld is Singapore Airlines’ entertainment system, where I found a huge selection of movies and TV series to keep myself entertained when not sleeping. The entertainment options on KrisWorld were very well catalogued in its menu options, with a menu dedicated to young passengers to access kids-friendly shows. Singapore Airlines provides noise-cancelling headphones for its Business Class passengers. I would say these headphones were very effective in removing ambience noise; I even had to remove them while speaking to the cabin crew.

Meal

Singapore Airlines made some changes to their red-eye flight, otherwise known as the sleeper service. I flew on their red-eye from Seoul pre-pandemic and was served supper and breakfast. However, this time around, we were only served one meal. Passengers were given the option to have their meal after take-off or before landing. Prior to our flight, Singapore Airlines published the inflight menu on their website. Looking at the food on offer for this flight, I opted for the Book-the-Cook service, which opens up a good variety of food options. This service is only available for selected routes. However, the Book-the-Cook service only allowed us to choose from the main course; we were served the same appetiser and dessert as passengers who did not use this service. I booked the “Aromatic Barramundi” from the Book-the-Cook menu. I am not a fan of the Barramundi. The fish, while fresh, tasted a little too bland for my liking. The bed of couscous below the fish felt undercooked. As this is a sleeper service, Singapore Airlines did not offer their signature garlic bread. Fortunately, the croissant that I chose was tasty and fluffy. Singapore Airlines also offered snacks to passengers who felt peckish throughout the night.

Service

The service I received onboard this flight did not match the service standards that Singapore Airlines proud itself to have. The service was horrendous and fell very far behind my previous Business Class experience with Singapore Airlines. Not only did the stewardess not provide basic service, such as confirming my pre-ordered meal or giving me the option of when to have my meal, but she ignored my presence as a passenger in Business Class. I witnessed her providing such services to the passengers around me, seemingly signalling that she “conveniently” forgot about me. Her service rendered to me felt more like an afterthought and felt forced. When it came to timing for my meal, she just came by uttered “breakfast”, and walked away without waiting for my answer. Signs of her ignoring my presence manifested when I was heading to the lavatory. She saw me walking down the aisle, and instead of acknowledging my presence, the stewardess simply squeezed past me without saying a word. There was no service from her, and she did not even provide drinks or snacks. I had to request drinks from the other cabin crew working at other stations.

I raised my unhappiness to the inflight manager, who came across as patronising and finding excuses for the behaviour of the stewardess. It also seems that the cabin crew onboard this flight did selective listening, even with the inflight manager. As I was flying on my birthday, my friend requested a birthday cake, but the stewardess made me lose my mood to celebrate my birthday. I requested the inflight manager to split the cake amongst my family to consume onboard. The inflight manager did not heed my request and threw the cake away. Several other crew members also seemed to practise selective listening; when I requested amenity kits or drinks, these crew would nod, walk away, and never return with my request. I had to ask them several times before my drinks or amenities kit was brought to me. When it came to serving my meal, the cabin crew seemed disinterested and placed it in a haphazard manner, which almost fell on me. The service standard on this flight was not the usual Singapore Airlines standard I had received, I had better service when flying in Economy Class.

Afterthought

Singapore Airlines’ regional Business Class seat on the B787-10 was comfortable. It provided passengers with great privacy despite not having an enclosed space like the Q-Suite on Qatar Airlines. However, I find the seat narrow and getting in and out of the seat past the consoles can be squeezy. Nonetheless, I could still catch a few hours of sleep in this Business Class product. This flight had the worst service that I received onboard Singapore Airlines. The stewardess serving me came across as deliberately ignoring my presence. The inflight manager came across as patronising and practised selective listening. This is the worst experience anyone would experience; not befitting of Business Class service and certainly not befitting Singapore Airlines.

At the Airport

Check-in

Singapore Airlines flies out of Terminals 2 and 3 from Changi Airport, with Terminal 2 allocated to regional flights and Terminal 3 for further destinations and Taiwan. Despite flying out of Terminal 2, we were able to check in from Terminal 3. As we were flying on Business Class for our subsequent flights, we used the Business Class check-in counters in Row 6, located in the centre of the terminal building, to check through for this and our subsequent flights. Although there was a queue at Singapore Airlines Business Class check-in counters, we did not have to wait too long as many counters were open at the time of our check-in. The check-in process took a little longer as we had 3 sectors of flights and wanted our luggage to be only tagged from SIN to NRT. The ground staff servicing the First Class counter was not exactly welcoming, he came across as impatient and was frowning during our check-in process. He also did not give us any instructions for lounge access but merely told us the time of our boarding and that our boarding gate was at Terminal 2 for this leg of the flight.

Terminal 3 SilverKris Lounge

As we were flying on Economy Class on this leg, we would not have lounge access. However, since we checked through to NRT, we used our boarding pass for NRT to access the SilverKris Lounge. Singapore Airlines operates two lounges from Singapore Changi Airport, one in Terminal 2 and their flagship lounge in Terminal 3. The staff at the entrance of the SilverKris Lounge in Terminal 3 were welcoming, and after scanning our boarding passes, we were let into the lounge. SilverKris Lounge in Terminal 3 employed an earthy tone, which provided passengers with a calming and soothing feel. There is a barista bar counter by the entrance of the lounge, where a bartender would whip up a variety of cocktails. However, the counter was not manned during our visit. Past the bar counter on the right of the entrance, was a small buffet counter and further in was an area catering for passengers to lounge. This area is dominated by single-seated armchairs arranged in groups of two or four. We spotted some tall tables and chairs that could accommodate larger groups.

The main buffet and dining area are located on the left of the entrance to SilverKris Lounge, employing the same calming, earthy tone. The lounge was not too crowded during our visit, so we had no problems finding tables. Besides the a la minute noodle bar, food is mainly served buffet style. The food served was mainly local cuisines, on top of some finger food. There is also a salad bar placed in the fridge next to the main buffet counter. Here, we also found fruits and some packaged sandwiches. Drinks are available in fridges located throughout the lounge. We also found coffee and tea stations dotted across the entire lounge. There are some shower facilities next to the toilet near the main buffet area. We did not use the shower facility (we subsequently tried to use the shower facility in the evening and were told the queue time is up to 2 hours).

The Aircraft

Despite being a short flight (Singapore Airlines’ shortest flight), Singapore Airlines deploys a mix of long-haul and medium-haul twin-aisle and single-aisle aircraft for this route. We flew on the Singapore Airlines A350-900 long-haul version.

The Cabin

Singapore Airlines A350-900 Long Haul Economy Class cabin has 187 seats in two sections: a smaller forward cabin with 51 seats and a larger aft cabin housing 136 seats. The forward Economy Class cabin seats were dressed in turquoise and dark brown, complimenting the navy blue carpet and giving the cabin a more vibrant yet relaxing vibe. The seats in the aft cabin are decked in sand and dark brown seats matched with light brown carpeting, exuding a sense of calmness in the more crowded main cabin.

The lavatories onboard the Singapore Airlines A350-900 Long Haul variant are fairly sizeable, with sufficient room for passengers to use without knocking onto the bulkheads of the lavatory. The clever use of mirrors in the Economy Class lavatory enhances the sense of spaciousness. The dark brown wooden panelling used on the cabinetry at the sink gave the lavatory a luxurious vibe. Singapore Airlines is one of the few airlines (that I have flown) that provides amenities in their Economy Class lavatories. Besides the standard hand soap and tissue found in most airlines, Singapore Airlines also provides dental kits, shavers, and sanitary napkins in its lavatory.

The Seat

Economy Class seats onboard Singapore Airlines A350-900 Long Haul variant are arranged in a 3-3-3 configuration. These seats have a pitch of 32″ and measure 18″ wide, and they can generously recline to 6″ via the recline button found on the seat armrest. I found the padding on these seats fairly thick, which makes travelling on them even for longer periods comfortable. In terms of powering up our lifestyle devices, these Economy Class seats are fitted with two USB-A outlets on the seat back in front and a universal power outlet underneath them. However, only one of these USB-A outlets has a charging logo; I am unsure if it meant this is the only USB-A configured to charge. I also found an iPod outlet under the two USB-A outlets. The one thing I liked about these Economy Class seats is the inclusion of a cup holder next to the personal TV, giving passengers an alternate place to hold their cups without the need to deploy the tray table. There is a small groove at the cup holder, which I have yet to figure out its purpose as it is too small to place my mobile phone. Singapore Airlines also fitted a small coat hook above the USB-A outlets, allowing passengers to hang their shopping bags other than their coats.

As with most Economy Class seats, passengers travelling on Singapore Airlines A350-900 Long Haul Economy Class are limited to the seat pocket in front as the only storage space. Despite having a small storage space, the seat pocket was sizeable enough to hold a tablet, mobile phone, and passports. I like the multiple-layered design of the seat pocket, which allows me to stow smaller items in the shallower front pocket while leaving the larger and deeper back pocket for bigger items. The design also allowed me to organise the stuff I wanted to stow for easier access. The tray table fitted on Singapore Airlines A350-900 Economy Class seats was also sizeable. The bi-fold tray table allows passengers to deploy only half the tray table, making moving in and out of the seat easy. When folded, there is sufficient space for us to place a cup of drink and smaller items. Singapore Airlines even fitted a small vanity mirror on the tray table. When fully deployed, the tray table allows passengers to work on their 15″ laptop when not using it during meal times.

Inflight Entertainment

Singapore Airlines fitted an 11.1″ monitor at each of its A350-900 Economy Class seats. As this is a short 1-hour flight, earplugs were not provided, despite entertainment being available. Fortunately, I brought a set of reusable earplugs from my previous Singapore Airlines flight and could still enjoy entertainment from KrisWorld, Singapore Airlines’ Inflight Entertainment system. There are no IFE Controllers found on these Economy Class seats; instead, Krisworld entertainment options were controlled via the responsive touch screen function on the personal TV. Krisworld was loaded with tons of entertainment options such as movies, TV shows, news channels and music channels. For movie selection alone, there are hundreds of movies loaded in the KrisWorld, intuitively organised in several categories for passengers’ easy navigation.

Refreshment Service

The SIN – KUL flight operated by Singapore Airlines is the only route that does not serve food, mainly due to the very short flight time. Instead of serving food, the diligent cabin crew distributed apple juice to passengers as soon as the seat belt signs were turned off.

Service

Service was great onboard this short 1-hour flight from Singapore to Kuala Lumpur. The cabin crew welcomed passengers the moment we stepped onboard and guided us to the correct aisle closest to our seats. When we walked into the Economy Class cabin, another set of cabin crew was already there, ready to assist passengers, and they even took the initiative to show us to our seats. Despite the short time allotted to the cabin crew to complete the refreshment service, the Singapore Airlines cabin crew did it with grace and a warm smile. The great teamwork and well-oiled process enabled service to be completed within a short time (despite being a nearly full flight) without giving us the feeling that service was rushed.

Afterthought

The Economy Class seats onboard the Singapore Airlines A350-900 Long Haul variant were comfortable, thanks to the thick padding, with generous legroom. KrisWorld was made available to all passengers despite being a short flight, but passengers would have to bring their headphones. Service onboard was done with much grace and did not come across as rushed. Kudos to the crew onboard for providing such good service despite the short flight time.