Location
Novotel Johor Bahru City Centre is one of the latest additions to Accor properties in Malaysia, opening its doors in Dec 2025. The hotel is very well located in the heart of Johor Bahru, with KSL Mall sitting right across from the hotel, which houses stores from supermarkets to restaurants to massage shops. Other than the shopping mall, there are tons of eateries along the street within a stone’s throw from the hotel, with some operating 24 hours. We also found quite a few convenience shops within a 5-minute walk from the hotel, where guests would be able to stock up on snacks and drinks throughout the day.
The Suite
We originally booked the Standard Room, but were pleasantly surprised to find that we were upgraded to the Suite Room during check-in due to our status with the hotel group. According to the lounge staff who checked us in, not all suites in the hotel are open, and they are being gradually opened as the hotel is currently refurbishing the suites. The 53㎡ Suite is decked in Muji-themed interior design with wood elements from the flooring to the feature wall in the TV area. The combination of dark and light wooden colours used in the Suite, together with mocha and grey furnishings, made the Suite feel cosy and comfortable. The Suite is segregated into a living room, bedroom and bathroom.

Entryway

The entryway in the Suite at Novotel Johor Bahru City Centre is decked in a darker theme, but the dark tone does not make this part of the Suite feel small. Instead, we could immediately feel the cosiness that the Suite emits. Unlike most entryways in other hotels, the entryway of the Suite at Novotel Johor Bahru City Centre houses a vanity table and a minibar. Initially, I thought the vanity table being placed beside the entrance to the Suite was a tad out of place. However, upon closer observation, I thought it was clever for the hotel in its placement. By placing the vanity table at the entrance, the mirror at the table allows guests of the Suite to check their attire before heading out, other than using it for make-up. The Suite’s minibar is well placed in a luxurious leather-wrapped cabinet next to the vanity table in the entryway. On top of the minibar cabinet sits the Nespresso machine, a kettle and all that we needed to make a cup of coffee and tea. The mini fridge, stocked with complimentary drinks, is tucked inside the cabinet, in the lower part of the cabinet.
Living Room

The living room of the Suite sits further into the entryway. Though not a large space, it has all it needs to function as a living room for guests to relax and chill. A small marble round table forms an introduction to the living room. This marble table, furnished with only one chair, serves more as a work desk, although it can also be used as a dining table. A three-seater European-size L-shaped sofa occupies most of the space in the living room. The fabric sofa is very comfortable to sit on, while we were entertained by the many local and international channels on the 65″ LED TV mounted on the wall. I like how the hotel chose a more minimalist decor in the living room by omitting a TV console, which would otherwise make the living room look cluttered, instead of the relaxing vibe that it currently exudes. Other than the sofa, the hotel tastefully placed a mocha leather armchair next to the floor-to-ceiling window that not only increased the sitting capacity in the living room but also allowed us to chill while looking out into the city.
Bedroom
The minimalist Muji decor seen in the living room flows seamlessly into the bedroom, separated by a dark walnut coloured door. The king bed, placed by the wall of the bedroom, took up a bulk of the real estate allocated to the bedroom. The king bed has natural elements designed into its leather headboard. The headboard is designed with columned leather that makes it look like bamboo, reinforcing the Muji theme. To continue the natural theme seen in the Suite, Novotel Johor Bahru City Centre uses a round stone with LED lighting emitting from the bottom as the bedside lamp, which I thought looked like a moon. The sleep quality on the king bed is excellent, which kept me feeling refreshed the next day. The bedside tables on both sides of the king bed are merely small tables with no drawers, which makes the bedroom look clean and is consistent with its minimalist concept. Despite its size, I find there is plenty of space on these bedside tables for me to charge my lifestyle devices overnight. Mounted on the wall facing the king bed is the TV in the bedroom with the same entertainment options as that in the living room. I like how the hotel installed a ledge underneath the TV, which not only is consistent with the minimalist design language, but it also gave us space to stow our smaller items. Another armchair is placed between the floor-to-ceiling window and the king bed, which offered us a place in the bedroom to relax and look out into the bustling cityscape below.
Bathroom & Wardrobe

Novotel Johor Bahru City Centre did not fit its Suite with a powder room; rather, the hotel worked around this issue by designing two entrances to the bathroom, one at the entryway and the other from the bedroom. The second entrance from the entryway creates the illusion of having a powder room. The bathroom entrance from the entryway leads to the wardrobe area, fitted with a two-door wardrobe. Both panels of the wardrobe are designed with hanging racks, with the right panel capable of stowing longer clothing. The left panel houses the in-room safe and is fitted with a single large drawer, which we found useful for putting away smaller clothing items. Despite being designed with a hanging rack on the left wardrobe panel, this side of the wardrobe was not furnished with any hangers, and it doesn’t help that the hangers on the right panel are being fixed to the hanging rack, rendering this side of the wardrobe useless. As we were only staying for one night, we did not request additional hangers from the hotel. I like how the hotel fitted a luggage rack opposite the wardrobe, providing guests with the convenience of unpacking their luggage.
Decked in dark grey marble that exuded a luxurious vibe, the bathroom sits further into the Suite, with direct access from the bedroom. There is only one sink fitted in the bathroom that comes with generous countertop space to place our toiletries. The walk-in shower, fitted with both a regular and rain shower head, and the toilet cubicles sit across from the sink, have generous space allocations. A sizeable bathtub sits furthest into the bathroom from the entrance at the entryway and next to the bedroom entrance. The size of the bathtub was perfect for soaking the tiredness from the shopping outings in the city.
Service
The staff at Novotel Johor Bahru City Centre were friendly and welcoming. The staff welcomed us at the reception with the warmest Malaysian smile one could get. Upon checking our reservation, she gave us the option of checking in at the lounge instead of the reception. She escorted us to the lift, gave us access to the Executive Lounge level, and gave us specific instructions on the location of the lounge. The lounge staff who checked us in were very friendly. He invited us to enjoy the evening cocktail while processing our check-in, as the evening cocktail time was ending. Apart from manning the front desk at the lounge, the staff also doubled as server in the lounge, taking our drink orders and bringing the drinks to us. I witnessed the staff patrolling the lounge frequently and clearing our empty plates despite us sitting in one corner of the lounge. The rest of the staff around the hotel were friendly and welcoming. There was no lack of smiles and greetings from the random staff we met in the lift and around the hotel. The staff at the restaurant came across as lukewarm initially, but they were observant and very efficient in clearing empty plates despite our sitting in one corner of the restaurant.

Hotel Facilities
Executive Lounge
The Executive Lounge at Novotel Johor Bahru City Centre is located on the top floor of the hotel at level 34. The Executive Lounge, decked with natural wood elements, provided us with a great space to relax. Most of the lounge is decked with dining tables for two to four guests, mainly placed next to the floor-to-ceiling window that allowed us to look out into the city. There are a couple of lounge seating areas in the lounge, catering to a larger crowd by the entrance and in one corner of the lounge. There is a small food station at the back of the lounge where evening cocktails and breakfast are served. This is also where we could help ourselves to drinks, ranging from coffee, tea and a variety of soft drinks, next to the food station. Due to the thin crowd at the lounge, I find it a great place to get away from the hustle and bustle of the city.
Swimming Pool
The swimming pool at Novotel Johor Bahru City Centre is situated on the 12th floor of the hotel. The hotel has an infinity pool, which is a tad small, that looks out into the nearby buildings. Despite the small pool, guests would still be able to get some decent swimming laps in the pool. However, as the pool is situated indoors, with only four sundeck chairs, one would find it challenging to soak up the Malaysian sunshine. There is a small wading pool for younger guests next to the lap pool.
Gym
The gym at Novotel Johor Bahru City Centre is located on the 12th floor next to the swimming pool. Despite the small size, guests are still able to get a good workout from the gym. Guests who want a cardio workout can use the four elliptical and treadmill machines, and one of the three stationary bikes. For guests who want functional and strength training, there are the multi-workout machines and the free weights.
Breakfast @ Food Exchange
The main breakfast is served at the Food Exchange restaurant located on the 11th floor of the hotel, while Suite guests and higher-tier Accor members can enjoy breakfast from the Executive Lounge on the 34th floor. Food Exchange served a good variety of breakfast, ranging from local delights to Western cuisines. I like how the food is spread out around the restaurant to spread out the crowd getting the food. There are stations dedicated to beverages and the various types of cuisines. The hotel also has an à la minute station serving up various types of eggs and a noodle station. The food quality is average, with most of the food not as hot as I would prefer, but the taste was there. Some food was placed in a push cart for guests to help themselves. We found the Malaysian Nasi Lemak and Malaysian milk tea, Teh Tarik, in one of these push carts. I spotted some carts serving up waffles and pancakes, but they were not manned; unsure if these were available. Breakfast at the lounge is the watered-down version. Despite the limited menu, the lounge serves up both local and Western cuisines for breakfast. There is even a made-to-order menu featuring Western and local cuisines from the three main races in the country. I thought the food at the lounge seemed to look more appealing compared to Food Exchange, despite a smaller range.
Overall
I had a great stay at Novotel Johor Bahru City Centre. The hotel is located right next to the KSL Shopping Mall with tons of shopping and dining options. Apart from the dining options in the mall, there are numerous eateries next to the hotel, with some operating 24 hours. The well-appointed Suite was relaxing and comfortable, with excellent sleep quality on the king bed. The service at the hotel was great, with staff who were always friendly, cheerful and ready to help guests.







