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TG408 SIN-BKK |
On The Ground
Singapore
Dnata Premium Check-in
Thai Airways uses the Dnata Premium check-in lounge in Changi International Airport for its premium passengers. The lounge is located behind Check-in Row 3 and 4 in Terminal 1 of the airport, where the Thai Airways Economy class is located. The lounge is decked out in earth tones with armchairs for passengers waiting to be checked-in should there be a crowd. There are also beverages available for waiting passengers. Data Premium check-in lounge is also utilised by several other airlines checking in their premium passengers such as Qantas. As I was walking into the lounge, a friendly ground staff welcomed me and escorted me to the check-in counter for Thai Airways. Only one counter is being used for the Airlines. The check-in lounge is empty at the time, I was prompted welcomed by the check-in staff and check-in was speedy. There is a corridor that leads into the immigration area at the lounge. Soon I found myself clearing the customs and in the airside of the airport.
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Entrance to Dnata Premium Check-in Lounge |
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Passengers get sit-in check-in |
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The waiting area with beverages and reading materials available should there be a need to wait |
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Direct access to immigration control |
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Direct access to immigration control |
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This doorway leads to the immigration |
Lounge
Thai Airways has a dedicated lounge located in Terminal 1, on level 3 of the transit area. A friendly ground staff welcomed passengers utilising the lounge. The lounge is rather small but good enough for passengers waiting for their flight. A large portion of the property is being dedicated to passengers for their resting. There is some finger food (mainly Thai cuisine) available between the entrance of the lounge and the passenger waiting area. Beverages are also made available behind the food counters. Magazines and newspapers are also available nearby the food section. There is another section where can access the internet from. There are no shower facilities nor a toilet at this lounge. The nearest toilet is outside the loge. There are also powerpoints at each seat for passengers to charge their electronic gadgets. Despite the size, the Thai Airways lounge is rather comfortable to rest in while waiting for the flight. From the looks of it, the lounge seems to be rather underutilised as there weren’t many users of the lounge. The food offering is rather limited.
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Entrance to the Thai Airways Lounge |
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Passenger Rest area. The lounge is decked in the Thai Airways purple theme |
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Passenger rest area |
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Passenger rest area |
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Reading materials for passengers to pass time |
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Cold Beverages |
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Beverage counter |
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Finger food available |
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Finger food |
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Fried rice and Tom Yum Soup are also available |
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Internet access area |
Changi Airport Transit Area
Changi Airport Transit Area is like a shopping mall, with loads of duty-free shopping from cosmetics to luxury brands such as Hermes, Burberry to name a few. There is no lack of shops to keep transiting passengers occupy while waiting for their flights. Other facilities are made available such as rooftop gardens, rest areas, and even a theatre. For this trip, I spend most of my time in the lounge, hence leaving little time for me to shop around.
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Shopping in Changi Airport Terminal 1 |
Thai Airways used gate D32 for their SIN-BKK leg. At the time of my checking-in, most of the passengers were already waiting for boarding. I like the Changi Airport waiting area as it allows passengers to look into the tarmac at the bird that they will be boarding momentarily. This flight seems full as passengers almost fill the waiting area. As with most airline practices, Thai Airways boarded their Premium passengers and passengers who require assistance first before the rest of the passengers were boarded.
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Gate D32 |
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Looks like a full flight to BKK |
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TG408 getting ready for its flight to BKK |
Bangkok
Lounge
The Cabin
TG408
TG656
TG operates A330-300 for this BKK-ICN leg. As with the previous flight, the aircraft is decked with the Thai Airways purple in the cabin. There are a total of 36 seats Business Class cabin with a 2-2-2 configuration. In the Economy Class cabin, this flight has 263 seats in a 2-4-2 configuration.
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TG 2-2-2 configuration in Business Class Cabin |
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Amenities such as amenity kit, slippers, and headphones are already placed on the seat |
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Slippers are also provided on this leg, other than in-flight socks found in the amenity kit |
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Thann amenity kit for all Business Class passengers |
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Dinner and wine menu is being distributed when passengers got settled into their seat |
Both lavatories for Business Class is also located at the front of the aircraft, just behind the door to the cockpit. The lavatories onboard feel more premium than the previous leg with the wood trimmings. Compared with other airlines, the amenities in TG lavatories are slightly limited, with only hand wash, moisturiser, and perfume the same as the previous leg. There are tissue and handkerchiefs available in the lavatories as well. No toothbrush or mouthwash is available, however, these are already distributed in the amenity kit. The taps onboard these aircraft are also sensor operated.
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Toilet bowl |
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Sensor tap and sink area |
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Perfume and moisturiser |
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The wood trimming makes the lavatory feels more premium |
The Seat
TG408
TG uses shell seats in this flight, with a pitch of 70″ and 20″ wide. The seats are capable of reclining to 170 degrees, which provided an almost flatbed for passengers who would like to snooze during the flight. Legroom is superb in this cabin. The seats feature a massage function, which essentially is adding some form of vibration to the seat, hardly any massage at all. The seat controls are located on the left side of the seat. The headphone jack is located under the right armrest, together with a power socket. There are no USB plugs on the seats. An additional reading light is located on the top of the seat, other than the ones on the ceiling of the cabin. There are a couple of cup holders and some slots for reading materials behind the seat in front of us.
TG656
TG uses shell seats in this flight, with a pitch of 70″ and 20″ wide. The seats are capable of reclining to 170 degrees. This is important for flying on an overnight flight, which provided me with a good rest. As with the SIN-BKK leg of the flight, the legroom is superb in this cabin and I can stretch my leg all the way. These seats also have a massage function. The seat controls are located on the left side of the seat. The headphone jack is located under the right armrest together with two USB jacks. There is also a power socket under the armrest of the seat. An additional reading light is located on the top of the seat, other than the ones on the ceiling of the cabin. There are a couple of cup holders and some slots for reading materials behind the seat in front of us.
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The seat at lounging mode |
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Seat fully reclined for sleep mode |
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There are a couple of USB jacks located beside the Headphone jack |
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Powerpoint socket under the armrest |
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Seat function control |
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Aircraft information card |
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Contents of the seat pocket |
In-Flight Entertainment
TG408
The AVOD onboard features a 15″ touch screen TV with no lack of movies for passengers to watch onboard and the movie selection is quite large. There are also the latest Hollywood blockbusters available. The controller for the AVOD is located under the armrest on the left of the seat. Noise-cancelling handphones are already distributed on the seats when I boarded the aircraft.
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Large 15″ TV |
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AVOD control is located under the armrest |
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AVOD controller |
TG656
As with the previous leg, the AVOD onboard features a 15″ touch screen TV and a huge selection of entertainment options from movies to TV shows to games to music. The controller for the AVOD is located under the armrest on the left of the seat. Noise-cancelling headphones are already distributed on the seats when I board the aircraft.
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15″ AVOD TV screen |
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A newer model of IFE controller |
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The backside of the IFE controller |
Meal Service
TG408
TG656
Same as the previous leg, pursuers came around serving welcome drinks upon passengers got settled into their seats. A warm towel is also being distributed upon settling into my seat. This is also when the pursuers distribute menus and came around later to take orders for the meal.
Moments after the seat belt sign is off, the pursuers sprung into action, serving meals for passengers. This time around, due to longer flight time, there is time for the crew to split the meal service into an appetiser, main course, and dessert. I opted for the braised chicken, which is a delight. After the trays are being cleared, the crew came around checking with passengers if they want coffee or tea. During the flight, when I was sleeping, I woke up to find a bottle of water being placed by the crew in the cup holder in front of the seat.
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Meal Options |
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Beverage options |
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First course – appetisers |
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Main course |
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Dessert |
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Tea after meal |
Service
Service onboard both legs are impeccable. Crews exhibit the warmth of the Thais with smiles seen throughout both flights. They are attentive and thoughtful. Service is prompt and meals are cleared in a timely manner. The crew is seen patrolling the cabins throughout both legs to ensure that all passengers are well taken care of. Even for a short 2hour SIN-BKK leg, the crews are seen smiling and acceding to the requests of all passengers. TG offers a book the meal service for all premium class passengers, however, the options are rather limited. I did not utilise this option as I prefer the “surprise” factor when it comes to meal onboard.
Overall
TG is becoming one of my favourite airlines. With warm service seen onboard both legs of my journey from SIN to ICN. Crews are seen walking up and down the cabin and serving drinks throughout the flight. I like the fact that a bottle of water is being placed for passengers while they were sleeping so that one can be kept hydrated. This is a very nice touch, whereby most other airlines do not provide. TG provides oversized pillows and quilt (not those fleeced blankets) in their Business Class, which is great for sleeting. In terms of hardware, the cabin seems aged and seats are not 180 degrees recline, however, it still provides a great sleep for my BKK-ICN leg of the flight. The entertainment system onboard allowed me to keep entertained, making the flight time seem short.
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