Location

Theme Park Hotel is one of the seven hotels managed by Resorts World Genting and is located on the top of Genting Highlands together with other major hotels. Compared to the other hotels in Genting Highland, Theme Park Hotel feels a tad isolated being located in one corner of the resort, opposite the Arena of Stars theatre. The hotel is about 5 mins walk to the central area in Genting Highlands where food and entertainment are located. There was a concert over the weekend when my friends and I visited Genting Highlands, walking towards the central area in Genting Highlands from Theme Park Hotel was a challenge having to squeeze through hordes of concert-goers.

The Room

There are two wings to Theme Park Hotel, we were assigned rooms in the Valley Wing which is a 3 mins walk from the main building via a link bridge. My friend and I checked into a very clean 21m² Kings Room. The room feels small but the clever use of space does not make one feel claustrophobic. As we were only staying for one night, I thought space is good enough for sleeping at night.

Sleeping Area

The room has a simple set up, a sleeping area and a bathroom. The Sleeping Area occupies most of the real estate space in the Kings Room. The king bed is essentially a mattress laid on a raised platform. The sleep quality on the bed is decent, but the pillows are too soft for my liking. There is only one bedside lamp and power points one side of the king bed, which is rather inconvenient for the two guests staying in the room. The hotel is very good at utilising the small space in the room by using the space below the platform for guests to stow away items such as their luggage. The in-room safe is also found below the platform.

A small desk is mounted on the wall facing the window in the King Room at Theme Park Hotel. The size of the desk is too small for any work to be done, coupled with the hotel furnishes this part of the room with a stool, which is uncomfortable to sit on, rather than an office chair. It seems to suggest that this desk is not meant for guests to do work on, but to place small items, after all, who would want to bring their work all the way up to Genting Highlands. There are some complimentary coffee and tea placed on the desk for guests to consume. The in-room phone is also found on the desk. An empty mini-fridge with two bottles of water in the room is placed below the work desk.

A 32″ LCD TV is mounted on the wall opposite the king bed. There are numerous local and international channels available on the TV, however, most of the international channels seem to be blocked past midnight. A luggage rack is placed next to the TV mounting. There is no wardrobe in the King Room at Theme Park Hotel. Guests will have to make do with the four large hooks mounted on the wall next to the main entrance to the room to hang out their clothing. We only used these hooks to hang our jacket and placed the rest of the clothing on the platform where the king bed is.

Bathroom

The bathroom is located next to the entrance to the Kings Room. The bathroom has a semi open-concept. One will not find the main door enclosing the entire bathroom. The bathroom has a simple but functional setup. Facing the open entrance to the bathroom are two frosted glass cubicles. The left cubicle is the walk-in shower that is only equipped with a regular shower head, which serves its function of enabling us to shower. There is a ledge in the shower cubicle where the hotel placed one set of shower amenities. The right cubicle is the toilet. The sink area is tucked in one end of the bathroom. There isn’t much space for guests to place their own toiletries at the sink area, we had to shift the bathroom amenities provided by the hotel at the sink area to make space for our toiletries. The hotel provides two sets of good quality amenities, including toothbrushes. There is an opening below the sink where we were supposed to hang the hand towels. There are some hooks on the wall of the bathroom beside the sink for guests to hang clothing or towels. Due to the open concept, one has to be very comfortable with their roommate when staying in the Kings Room.

Service

Our interaction with the staff at Theme Park Hotel is very limited. We only interacted with the staffs at Theme Park Hotel during check-in. The service rendered at the reception was a mix of hits and misses. As we arrived at Genting Highlands at 6am, we proceeded to the hotel to see if there are available rooms for early check-in (early check-in is chargeable). We were assisted by a friendly and efficient staff whom after checking regrettably informing us no rooms were available. Seeing that some of us have brought luggage, the staff proposed that we leave our luggage with the concierge so we will not have to lug our luggage while walking around Genting Highlands.

We returned some 10 hours later, after the official check-in time, to check ourselves into our rooms. There are staffs standing by the self-check-in kiosks at the lobby of the hotel, however, none of them approached our party of six to render any assistance or to encourage us to use the self check-in kiosks.

We proceeded to the reception for our check-in and was served by a staff who did not seem to bother to greet or provide any smile on her face. The first thing she asked was why did we not use the self check-in kiosks. She only proceeded to help us check-in after we mentioned that we have three rooms to check-in and coming to the counter seem to be the most efficient way of getting our rooms. The staff then proceeded to process our check-in which took her almost 30 mins to complete the check-in. We are not too sure if she did that on purpose or the system at Resorts World Genting is generally slow.

Overall

The location of Theme Park Hotel is good but not great, especially when one is assigned to a room at the Valley Wing, walking to the facilities and restaurants at Genting Highlands means a 10 to 12 mins affair. The King Room at the Theme Park Hotel is small, but the clever use of space in the King Room does not feel small. The room is of a decent comfort and seems to only serve the pragmatic function of providing a bed for guests to sleep. For a one night stay, I thought the King Room in the Theme Park Hotel is alright, but I would not say the same if I am staying for more than one night. The service is a mix and not impressionable at the hotel, the only staffs that we interacted during our stay in the hotel are during check-in. Overall, the King Room in the Theme Park Hotel is good for a one night stay.