[Accommodation Review] – Pan Pacific Hotel (Pacific Harbour Suite), Singapore (26 – 27 Oct 13)

Location

 

Located in Marina Centre shopping area, Pan Pacific hotel is a great place to stay for those who prefer a convenient location with lots of shopping and eateries around. The hotel is also centrally located in Singapore, making traveling around Singapore a breeze. However the subway station is a tad far from the Hotel. One would have to go through the shopping mall in order to reach the subway station.

The Suite

Wardrobe Area

We were upgraded from the Habour View Club room to the recently renovated Harbour View Suite. Upon entering the room, a long corridor greeted us. just to the right side of the room is the walk in wardrobe linked the bathing area. There are no lack of storage space in the walk in wardrobe and is huge enough to stow 3 large sized luggage. The safe can also be found here. The room can be segregated in to 3 areas, Bathing area, Couch area and sleep area.

Bathroom

The bath area takes up about half the size of the room. The lighting in the bathroom, as well as the whole room was sufficient and gives one a cozy feeling. Just after the walk in wardrobe are two glass cubicles, one for toilet and one for shower, with a rain shower head and a bench. The lighting is in these 2 cubicles are well designed and the pressure from the rain shower head is fantastic. After the 2 cubicles, one can find a huge square bathtub, which is large enough for 3 people and a dual sink. There isn’t any locks on the doors to the bath room and these doors can be slide away to give one a spacious feeling of the room.
This corridor greet us upon entering our Suite
First thing one will see to the right when entering the room is the walk in wardrobe
Cubicles for shower and toilet
Walk-in Shower cubicle
Toilet Cubicle
Huge bathtub and dual sink

Living Room

The couch area can be found just after the bathtub. The simple, yet functional couch area features a 3 seater couch, facing a LED TV. Between the couch and the TV is the study desk for guests to use as a study desk. The mini bar and nespresso machine can be found in this area of the room. There are sufficient glasses for guests to enjoy various drinks that can be found inside the fridge, which is neatly tucked away in one of the cabinets in this area. The non-alcoholic drinks are complementary. Beside the couch is a side table, which is large enough for it to function as a small dinning table for 2. There are welcome amenities such as fruit platter, 2 bottles of Evian water and a jar of cookies. The cookies tasted great.
The living area of the suite
Welcome amenities

Bedroom

Separating the couch area and the bedding area are 2 see through shelvings, where the hotel displayed some artefacts for decoration. The bedding area is rather simply designed, but yet functional. This area features a very comfortable huge king size bed, a single seater armchair by the floor to ceiling windows, another TV as well as 2 bedside tables. The whole room is well designed and gives one a cosy feeling, a home away from home feeling. The centre of attraction in the whole room got to be the bathtub. The view of the room we were allocated is facing Marina area, which offers stunting views of the area. Guests can also enjoy the light shows displayed by Marina Bay sands at the comfort of the bed. The room is well decorated without giving guests a feeling of being too cluttered.
View of the bedroom 
TV in the bedroom
View of Marina Bay area from the bedroom
View of the suite from the bedroom into the living room

Pacific Club

Guests staying at the club floor are given access to the 24 hour Pacific club, which is located on the top of the hotel. The views at this lounge is simply stunting, great for relaxing and chilling at any time of the day. There are snacks available in the lounge at any time of the day, and some finger food at allocated timing.

Champagne at the Club lounge

Swimming Pool

The pool area is great. staffs can be seen walking around clearing towels and offering ice bottled water to guests who utilised the pool. Locker keys are also available from the staff at the pool side should guests opt to deposit their valuables in the changing room.

Pool area
Hotel facade from the pool
Pan Pacific logo inside the pool

Service

We have gotten a harbour view club room. This time round my impression of the hotel changed dramatically. We were greeted by the duty manager upon arrival and escorted to our room immediately for in room check in. We do not have to go through the hassle of queuing and waiting for a staff to be ready to check us in. The ride from the ground floor to almost top of the floor in the outward facing bullet left is always pleasurable.
The services at the lounge is simply amazing, a far marked improvement from the last time I stayed here. Staffs readily greeted guests who walked into the lounge from the lift. Drinks are offered upon guests picking their seats. The services offered by staffs here are warmth and attentive and yet not disruptive. The staffs generally are rather observant and did their due rounds to ensure any empty plates/glasses are cleared almost immediately. The friendly staffs also took the extra effort to engage guests, almost eager to find out how their day has been and are not stingy in recommending things to do around the Marina Area or within the hotel. All guests are treated equally, a marked improvement from my last visit where discriminatory behaviour was observed. This time round, Pan Pacific got the receipe right. Food were topped up in good time, with staffs constantly checking the level of the food and topping them up as soon as the supply seem low.

 

We had breakfast at the Edge restaurant. Staffs were ready to greet guests and the spread of food at the restaurant was fantastic for breakfast. There are options for both eastern and western guests, catering to a variety pallets of guests. However one short coming we have observed is the staffs clearing the plates without even acknowledging the presence of guests, despite guests still seating at the table. The staffs just cleared the plates away without even asking or checking with guests.

Overall

Overall the hotel has at the hardware and the software to make guests feel comfortable and readily accommodate to guests requests. The staffs even went extra mile to ensure guests are well taken care of. In an instance, we were chatting casually with a staff (Mia) at the club lounge and we mentioned that we might not have sufficient time to pack up as our room is in a mess. Upon hearing this, Mia excused herself and returned 5 minutes later to deliver good news to us, she had taken the initiative to check if our room was available and had extended our check out timing by another 2 hours, despite we did not request for this. Such attentive and thoughtful service is apparent throughout the hotel. Other then our experience at the Edge restaurant, the hotel is great and fantastic. A truly 5 star hotel, that delivers 5 star experience to guests.
 

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